Videoslots Casino Now Say I'm No longer verified!

Hi all,

So last month i got some strange emails from videoslots casino saying, i am no longer verified because they no longer accept birth certificate as a form of ID, i provided them 4 types of ID including skrill screenshot, bank account screenshot, also utility bill and birth certificate, and that was fine for many many months.

But then last month, they send emails saying that i now need to provide a PHOTO ID, i explained to them i refuse to get one just for an online casino when we do not need them in the uk for making bank accounts etc etc, and they refuse to budge.

But anyway so they then said if you resend a new birth certificate it will be fine for a further 30 days, so which i did, but then they said once that 30 days expires you cant send that ever again, only a photo ID.

So ok why isn't any other casinos i am verified in following in the same footsteps?????

Maybe it is a decision made by videoslots management, either-way, its only themselves that will lose out, they are just pushing loyal verified customers away, just because of the fact they want a photo ID. it is totally unfair, when like i said, i have not had any emails from any of the other casinos i am verified with for a photo ID.

I mean at one point they used the excuse that it is down to the new UK laws, and i called there bluff on that, and explained well ok, if that is the case then why haven't any other casinos asked me then too, and they couldn't answer that question, and now they say it is just our security team that say we will make no exceptions we Require a photo ID now.

So yeah, now i can not play at videoslots, which was my best casino i ever played at, Way to go videoslots on losing a loyal big depositing customer.

YOUR LOSS.

if anyone has anything to add or say about this decision videoslots have taken, post your replies

EDIT: Something else too add is this, So why did they not deactivate my account? in the email i got they said they will not be able to process withdrawals until i send them a photo ID, but yet they think it is acceptable to still allow a player to deposit, they should deactivate accounts and not allow even deposits. it is a shady practice to still allow you to deposit, if you can not withdraw either, and videoslots is not the only casino that do this, but still it is SHADY and needs to be stopped this too.

I too am stunned know find out that not only do videoslots want a picture of my skrill accounbt from which i deposited and wish to withdraw my 500 winnings with, im expected to find evidence of every method ive ever deposited with in the last few years including a no longer functioning neteller account,  and a long gone debit card which i obviously dont have, and the bank cancelled when stolen. MY New card which is attached to my bank account has different numbers, and anyway, both were attatched to the same bank account, to which they have a copy of the statement and have verified. Despite them verifying my statement, they then say i havent provided my address, even though they statements from banks amongst other things will be accepted as evidence of my address????? I contact chat, who tell me its my passport etc, i provide one thing , they then ask for things that have been sent multiple times, multiple formats keeping me running,  then they tell me to upload them at their site, despite constantly preventing me from access to their site as Im unverified or technical problems??. I check here before depositing anywhere and they always had a good rep. now they tell me i cant have my  winnings due to not proving every single way ive ever deposited, knowing i havent used  some in forever and cant then get proof of. this is fraudulent. Ive never even been asked for proof of skrill which i did provide when they debited it to take my money in the first place. but every method ever used in past few years? youre kidding. warning, videoslots wont pay your winnings unless you have evidence of every single card or wallet youve ever deposited with. surely trhis is  wrong. my clear passport which has never yet been rejected was used at first, despite getting emails saying your security check is now finalised, then a minute later another saying its not....john cale

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i couldnt verified my account there too,one document never good for them so i close account there.

For these beginnings this casino was the best, now I think this casino is on the decline.

Well - Videoslots has become worst lately.

Rewards for game trophy completions - diminished.

Weekend Booster - don't care what their official line is, it's been tweaked. 

Clash of Spins - waste of time.

Lowering the RTP when possible. or getting the lowered version RTP that the software provider is offering.

Battle of the slots free rolls change to Jackpot chase as well as prize structure change and prize pool got less...

and Finally closed my account because management made that decision and its irreversable.

I just self-excluded from VS. It was a waste. Everytime i would hit on a slot all other slots after would rip, every single time. Then i started doing roulette yolo's and been insanely lucky to having rtp going from 233% to 266% just to see at same time all my slots RTP crashed to compensate and maintain my overall RTP on site at 95%. It's nice to see if you win on live tables then slots take it back yay. It happens sometimes to wonder, feel like something might be wrong... But when the site offers you all the stats you need to verify your doubts... gg lol. Also they unverified my account 3 times to prevent me from withdrawing as first time i had reversed and lost so they tried again and again. Also last time i got the 500 exp for the battles i lost 550x my bet size on slots to grind it so i was very angry and then oops need 2500 exp ok bye. But for me it's an all around madness on casinos, i lost everything everywhere for 8 months in a row and when i asked my vip managers how it's possible to flip so hard from winning to lose everywhrer forever, randomness is not that bipolar. I've been told since i won last year im not stupposed to win. Like hmm, how am i not supposed to win? But even if you forget about money, i run so bad it's booooooooring and all my runs are the same. Deposits with bonus, they give wins early then go down in flames all dead spins to 0, every single balance. Just boooooooring i don't want to play much anymore and it's because it's not fun anymore.