VILLANTO AND RICH REELS
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- last active 15 days ago
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- this is good customer support
Neebashnee: Hi taa
Neebashnee: How may I help you today?
taa: I deposited at least $100 to both Rich Reels and Villento, but I only got the free spins at Villento on Tue
taa: can I get 40 free spins at Rich Reels too please?
Neebashnee: A moment please while I check for you.
Neebashnee: Thank you for your patience.
Neebashnee: You were not awarded the free spins on your rich reels casino account this wek.
Neebashnee: Free Spins are awarded at the discretion of our Promotions department and the factors which they take into consideration are unknown by us.
Neebashnee: As a courtesy bonus you have been awarded 40 Free Spins on the video slot game “Cashanova”
taa: thanks so much
taa: you have a good day
Neebashnee: Take care and chat soon.
- / 5
you will get the 40 free spins on every tue if you make at least $100 in deposits the previous week without any withdrawals or pending withdrawals from that previous week.rena35 wrote:
your lucky taaaa i never get the spins
- Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Jerard '
Jerard : Welcome to our live help facility!
Jerard : How may I assist you?
Michael Jakovich: hi
Michael Jakovich: i was wondering if i got the terrific tuesday free spins this week
Jerard : If you are eligible, you will get an email
Jerard : if you did not get an email, you are not eligible
Michael Jakovich: I know i deposited enough, i should have qualified
Jerard : Michael, the promotions department awards all free spins and are awarded directly from them
Jerard : There are no notifications for free spins on your account
Jerard : Keep an eye on your Inbox for offers from the promotions department
Michael Jakovich: that is all fine and dandy, I want to know why they were not awarded as per the promo
Michael Jakovich: that is what live support is for]
Michael Jakovich: in the last week i have deposited around $200
Jerard : Michael, please wait while I enquire with them.
Jerard : Thanks for waiting
Jerard : The promotions department has advised that criteria for awarding free spins are not disclosed
Jerard : It is awarded based on criteria only known to them.
Michael Jakovich: the criteria is disclosed in the opening offer that i signed up through
Michael Jakovich: do you want a link to the web page with the terms and conditions?
Jerard : Michael, the terms and conditions of the opening offer is applicable to everybody
Jerard : That is why it is listed
Jerard : Free spins offerings are not guaranteed at the casino, therefore no terms and conditions are listed as it is not applicable to all players
Jerard : Regrettably you do not qualify
Michael Jakovich: would you like a link to your web page with the terms and conditions for the terrific tuesday free spins
Michael Jakovich: yes or on
Michael Jakovich: yes or no
Jerard : Michael, how would you like me to help you make this situation better?
Michael Jakovich: I would like for the casino to follow the terms and conditions of their own advertised offers
Michael Jakovich: that is all, this is not my first rodeo
Michael Jakovich: http://www.richreels.com/promo_tc_tuesday.asp
Jerard : Michael, the casino adheres to all terms and conditions at the casino. The onus is you to understand that promotional offerings are purely at the discretion of the casino, therefore not every single term and condition is applicable to every single player
Jerard : Unfortunately you have not qualified for free spins, as confirmed by the promotions department. I cannot change any decisions that the promotions department has given.
Michael Jakovich: that is ok, there are plenty of casinos that reward their loyal players with offers that are honored, I will play at those
Michael Jakovich: the link is for the terms and conditions of the offer
Michael Jakovich: listed on website
Jerard : Michael, keep an eye your Inbox for any offers from the promotions department that may interest you
Michael Jakovich: i do not appreciate the runaround
Jerard : Have a great day.
Michael Jakovich: thank you for your time, i will now
Michael Jakovich: play elsewhere
Michael Jakovich: by the way this will be posted on the casion message boards
Michael Jakovich: to let everyone know how they can expect to be treated
- They are totally headed down the rogue path. I have made close to $30K in deposits there since August... Twice in the past two weeks, their CC processor has taken my deposit, debited my acct, and failed to move chips into the players account... The CSR's say, "Send a bank statement" I do, prove that they charged me, and then they say, ''E-cash is out til Monday, they will get back to you then" I add, "I am a $50k a year depositor, with NO w/d's this year so far, ur not gonna just fix this situation?"
And their reply which should speak volumes to their "EFF U CLIENTS" attitude? "This is our protocol, Mr. Smot, sorry!"
Well any casino that has a policy this rigid when dealing with a $20 deposit from a GOLD VIP client is so freaking daft that I hope MG revokes their license based solely on their stupidity...
Moreover, Villento and RReels are in violation of MG's rules as per new US signups, ie they are still taking them... Just go to their page and click dload... If ur ip comes up as from the States, about 50 percent of the time it wll take u to a new player USA registration page...
SO to summarize so far: Whats wrong with Villento Brands Casinos? They have no loyalty to clients, they constantly clip and paste nonsense and circular logic when asked about TOS or bonus policy and they are in contractual breach with their software provider... Are there any more blunders that could be product of this house of morons?
If I were to opine, YES! The are liars! They have the audacity to claim that the Level 11 product (The US facing software download) is a eCogra certed and sealed platform... It took 24 hours for me to get a reply from eCogra; 'No Level 11 product is audited and tested by ecogra..."
I actually think the software is fair. Tighter than an F-350 in a cute lil prius/vespa space, but fair none-the-less... So what would their motivation be in lying to the public about audits and sealing when the info is public record??? "Hmmmm, none really, they are just too wacked out to realize that." They are just brain-dead fools! Period. And their policy illustrates that. That's my answer. And I guess I fall in that category as well; bc it took 6 months and $25k for me to see it how slippery and serpentine these snakes really are...
- jakoman wrote:
I especally like the part where they say that their promo department does not disclose the terms and conditions of their offers and they are known only to them and refused to look at their own page with them listed
I think you mean who is picked to get the promo not the t & c. If they are not telling who gets these promos im going to speculate it is random. All i know is they are tight with free anything. All in all i like this casino anyway.
- @ pokersmot> I share your opinion on RichReels. If they arent jumping through hoops for you, especially at your level of gameplay, you should think about playing elsewhere. I was treated the same way after I deposited a small fortune with no cashout. Now I play at Allslots where they are great at comping bonuses especially when you win! I make a deposit once in a great while to RichReels for the sole purpose of trying to make a big hit and RUN! ! But other than that, they're at the top of my ____ list. Ill get em one of these days. lol
gl on your endeavor these casinos have been tight for medrunab wrote:
- Replied by
- at March 31, 2011, 03:15:18
- last active 8 hrs ago
@ pokersmot> I share your opinion on RichReels. If they aren't jumping through hoops for you, especially at your level of gameplay, you should think about playing elsewhere. I was treated the same way after I deposited a small fortune with no cashout. Now I play at Allslots where they are great at comping bonuses especially when you win! I make a deposit once in a great while to RichReels for the sole purpose of trying to make a big hit and RUN! ! But other than that, they're at the top of my ____ list. Ill get em one of these days. lol
- 40 Free spins from Villento Casino and Rich Reels Casino
Check your accounts and emails
This weeks 40 free spins are on the video slot Gift Wrap
Log in between Tuesday April 12th and Wednesday April 13th
Good luck to those who receive them
USA Players Not Accepted
I'm in the US and can't use but good luck if you can.
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