VILLANTO AND RICH REELS

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    Last post ago almost 6 years by helwin
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      • Avatar 12980
        • Started by
          Hero Member
          806
        • last active 15 days ago
        villanto and rich reels cc deposits r down for the next 2 hours..

        it was also down last night but came back up
      • No avatar normal
        • Replied by
          Superstar Member
          5,793
        • last active 2 months ago
        this is good customer support 

        taa: hi
        Neebashnee: Hi taa
        Neebashnee: How may I help you today?
        taa: I deposited at least $100 to both Rich Reels and Villento, but I only got the free spins at Villento on Tue
        taa: can I get 40 free spins at Rich Reels too please?
        Neebashnee: A moment please while I check for you.
        Neebashnee: Thank you for your patience.
        Neebashnee: You were not awarded the free spins on your rich reels casino account this wek.
        Neebashnee: *week
        Neebashnee: Free Spins are awarded at the discretion of our Promotions department and the factors which they take into consideration are unknown by us.
        Neebashnee:
        Neebashnee: As a courtesy bonus you have been awarded 40 Free Spins on the video slot game “Cashanova”
        taa: thanks so much
        taa: you have a good day
        Neebashnee: Take care and chat soon.

        Rated:
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        • Replied by
          Superstar Member
          6,171
        • last active 8 hrs ago
        your lucky taaaa i never get the spins
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        • Replied by
          admin
          20,294
        • last active 2 hrs ago
        They say its better to be born lucky than to be born rich.  I think I'm inclined to agree and I think you were born lucky Taaadaaa.  Well done on the free spins.

        blue
      • No avatar normal
        • Replied by
          Superstar Member
          5,793
        • last active 2 months ago
        rena,
        you will get the 40 free spins on every tue if you make at least $100 in deposits the previous week without any withdrawals or pending withdrawals from that previous week.

        rena35 wrote:

        your lucky taaaa i never get the spins
      • No avatar normal
        • Replied by
          Sr. Member
          388
        • last active about 1 month ago
        Chat InformationPlease wait for a site operator to respond.
        Chat InformationYou are now chatting with 'Jerard '
        Jerard : Welcome to our live help facility!
        Jerard : How may I assist you?
        Michael Jakovich: hi
        Michael Jakovich: i was wondering if i got the terrific tuesday free spins this week
        Jerard : If you are eligible, you will get an email
        Jerard : if you did not get an email, you are not eligible
        Michael Jakovich: I know i deposited enough, i should have qualified
        Jerard : Michael, the promotions department awards all free spins and are awarded directly from them
        Jerard : There are no notifications for free spins on your account
        Jerard : Keep an eye on your Inbox for offers from the promotions department
        Michael Jakovich: that is all fine and dandy, I want to know why they were not awarded as per the promo
        Michael Jakovich: that is what live support is for]
        Michael Jakovich: in the last week i have deposited around $200
        Jerard : Michael, please wait while I enquire with them.
        Jerard : Thanks for waiting
        Jerard : The promotions department has advised that criteria for awarding free spins are not disclosed
        Jerard : It is awarded based on criteria only known to them.
        Michael Jakovich: the criteria is disclosed in the opening offer that i signed up through
        Michael Jakovich: do you want a link to the web page with the terms and conditions?
        Jerard : Michael, the terms and conditions of the opening offer is applicable to everybody
        Jerard : That is why it is listed
        Jerard : Free spins offerings are not guaranteed at the casino, therefore no terms and conditions are listed as it is not applicable to all players
        Jerard : Regrettably you do not qualify
        Michael Jakovich: would you like a link to your web page with the terms and conditions for the terrific tuesday free spins
        Michael Jakovich: yes or on
        Michael Jakovich: yes or no
        Jerard : Michael, how would you like me to help you make this situation better?
        Michael Jakovich: I would like for the casino to follow the terms and conditions of their own advertised offers
        Michael Jakovich: that is all, this is not my first rodeo
        Michael Jakovich: http://www.richreels.com/promo_tc_tuesday.asp
        Jerard : Michael, the casino adheres to all terms and conditions at the casino. The onus is you to understand that promotional offerings are purely at the discretion of the casino, therefore not every single term and condition is applicable to every single player
        Jerard : Unfortunately you have not qualified for free spins, as confirmed by the promotions department. I cannot change any decisions that the promotions department has given.
        Michael Jakovich: that is ok, there are plenty of casinos that reward their loyal players with offers that are honored, I will play at those
        Michael Jakovich: the link is for the terms and conditions of the offer
        Michael Jakovich: listed on website
        Jerard : Michael, keep an eye your Inbox for any offers from the promotions department that may interest you
        Michael Jakovich: i do not appreciate the runaround
        Jerard : Have a great day.
        Michael Jakovich: thank you for your time, i will now
        Michael Jakovich: play elsewhere
        Michael Jakovich: by the way this will be posted on the casion message boards
        Michael Jakovich: to let everyone know how they can expect to be treated
      • No avatar normal
        • Replied by
          Sr. Member
          388
        • last active about 1 month ago
        unfortunatly I can no longer say they honor their promos
      • No avatar normal
        • Replied by
          Sr. Member
          388
        • last active about 1 month ago
        I especally like the part where they say that their promo department does not disclose the terms and conditions of their offers and they are known only to them and refused to look at their own page with them listed
      • No avatar normal
        • Replied by
          Newbie
          10
        • last active 6 months ago
        They are totally headed down the rogue path.  I have made close to $30K in deposits there since August...  Twice in the past two weeks, their CC processor has taken my deposit, debited my acct, and failed to move chips into the players account...  The CSR's say, "Send a bank statement"  I do, prove that they charged me, and then they say, ''E-cash is out til Monday, they will get back to you then"  I add, "I am a $50k a year depositor, with NO w/d's this year so far, ur not gonna just fix this situation?"  

        And their reply which should speak volumes to their "EFF U CLIENTS" attitude?  "This is our protocol, Mr. Smot, sorry!"

        Well any casino that has a policy this rigid when dealing with a $20 deposit from a GOLD VIP client is so freaking daft that I hope MG revokes their license based solely on their stupidity...

        Moreover, Villento and RReels are in violation of MG's rules as per new US signups, ie they are still taking them...  Just go to their page and click dload... If ur ip comes up as from the States, about 50 percent of the time it wll take u to a new player USA registration page...  

        SO to summarize so far: Whats wrong with Villento Brands Casinos?  They have no loyalty to clients, they constantly clip and paste nonsense and circular logic when asked about TOS or bonus policy and they are in contractual breach with their software provider... Are there any more blunders that could be product of this house of morons?

        If I were to opine, YES! The are liars!  They have the audacity to claim that the Level 11 product (The US facing software download) is a eCogra certed and sealed platform...  It took 24 hours for me to get a reply from eCogra; 'No Level 11 product is audited and tested by ecogra..."

        I actually think the software is fair.  Tighter than an F-350 in a  cute lil prius/vespa space, but fair none-the-less...  So what would their motivation be in lying to the public about audits and sealing when the info is public record???  "Hmmmm, none really, they are just too wacked out to realize that."  They are just brain-dead fools! Period. And their policy illustrates that.  That's my answer.  And I guess I fall in that category as well; bc it took 6 months and $25k for me to see it how slippery and serpentine these snakes really are...
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        • Replied by
          Superstar Member
          6,171
        • last active 8 hrs ago
        this is a great thread on villentoes and rich reels i havent formed an opinion one way or the other but i do see such differences of opinions on this subject. I guess for now i will wait and see 8'|
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        • Replied by
          Sr. Member
          428
        • last active 2 months ago
        jakoman wrote:

        I especally like the part where they say that their promo department does not disclose the terms and conditions of their offers and they are known only to them and refused to look at their own page with them listed


        I think you mean who is picked to get the promo not the t & c. If they are not telling who gets these promos im going to speculate it is random. All i know is they are tight with free anything. All in all i like this casino anyway.
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        • Replied by
          Full Member
          213
        • last active 4 months ago
        @ pokersmot>  I share your opinion on RichReels.  If they arent jumping through hoops for you, especially at your level of gameplay, you should think about playing elsewhere.  I was treated the same way after I deposited a small fortune with no cashout.  Now I play at Allslots where they are great at comping bonuses especially when you win!  I make a deposit once in a great while to RichReels for the sole purpose of trying to make a big hit and RUN!  !  But other than that, they're at the top of my ____ list.  Ill get  em one of these days. lol 
      • Images
        • Replied by
          Superstar Member
          6,171
        • last active 8 hrs ago

        Thanks for this post from:

        • Index
        drunab wrote:

        @ pokersmot>  I share your opinion on RichReels.  If they aren't jumping through hoops for you, especially at your level of gameplay, you should think about playing elsewhere.  I was treated the same way after I deposited a small fortune with no cashout.  Now I play at Allslots where they are great at comping bonuses especially when you win!  I make a deposit once in a great while to RichReels for the sole purpose of trying to make a big hit and RUN!  !  But other than that, they're at the top of my ____ list.  Ill get  em one of these days. lol 
                                                          gl on your endeavor these casinos have been tight for me
      • Avatar 26589
        • Replied by
          Mighty! Member
          3,284
        • last active 6 hrs ago
        40 Free spins from Villento Casino and Rich Reels Casino

        Check your accounts and emails

        This weeks 40 free spins are on the video slot Gift Wrap

        Log in between Tuesday April 12th and Wednesday April 13th

        Good luck to those who receive them

        USA Players Not Accepted



        I'm in the US and can't use but good luck if you can.
      • Avatar 26589
        • Replied by
          Mighty! Member
          3,284
        • last active 6 hrs ago
        Mods..

        I used the search button in 'no deposit codes' but my post above ended up here. 

        Could you move it to the proper place for me please?

        Thanks

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