Wagering Requirements

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  • Hi All,

    Hope you are all doing well!

    Question:

    How many times do you usually contact CS in order to find out the remaining of your wagering requirement?

    Do you find that annoying?

    Kind Regards

  • Hah, good question. Not really sure how many times, but just enough to be really annoying smiley
    Wish there was some more elegant way for finding out that information..

  • Hi Lootva,

    Thank you for the reply! smiley

    Yeah, used to work as a CS in the past and i can confirm that most of my time was spent replying to wagering requirement requests.

    It is annoying from the other side also  wink

    Kind Regards

  • One time too many if you ask me. There should be an auto feature where players can actively and in real time monitor their playthrough.

    Half a time customer support is clueless and gives ya incorrect info

  • Hi CBG,

    Thank you for the reply.

    I totally agree with you there!

    An automated system would be ideal for both sides and extremely time-efficient also smiley

    Kind Regards

  • I rarely play with bonuses due to fact that over the course of last few years WR has skyrocketed making it almost impossible to actually cash out on a bonus.

    I think that is bigger issue than how WR is being tracked although I have to agree with everyone here that it should be automatic and visible at all time.

  • Hi Booty,

    Thank you for the reply and the constructive feedback.

    I must say that you are perfectly correct to point that out. WR has increased in the last few years.

    While saying that, you will find that a few operators have started differentiating between real money funds and bonus funds, as to make it easier and more fair for players.

    Real Money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

    Booty, i would appreciate your comment on the above as well as from anyone else. Does that sound fair to you?

    Kind Regards
    Constantine

  • having real money and bonus money funds is only part of solution IMHO. When speaking of WR most players and myself included would love to see more "realistic" playthrough combined with decent deposit to bonus ratio.

  • My experience is very similar. Most of the time I play without bonuses nowadays because wagering requirements are way to high, and I would withdraw rarely.  Not to mention that a customer support only knows what deposit bonuses a casino has to offer; asking for a remaining wagering requirement isn't rocket science.

  • Hi Markotik,

    Thank you for the reply.

    What if, real money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

    Would that make receiving bonuses more attractive for you?

    Kind Regards
    Constantine


  • Hi Markotik,

    Thank you for the reply.

    What if, real money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

    Would that make receiving bonuses more attractive for you?

    Kind Regards
    Constantine




    I don't use bonuses either.  The only bonuses I get are from "cashback" bonuses and these have to be wagered too.  If I win real money on the cashback, I would certainly welcome the choice to cash out and lose the bonus that is still required to be wagered.

    I would absolutely start using bonuses again if I could withdraw my winnings and lose the bonus still to be wagered, upon withdrawal.

    blue
  • Hi blueday,

    Thank you for the feedback. Much appreciated.

    Would you also like to be able to view the WR remaining as you play? Would that also be helpful?

    Kind Regards
    Constantine


  • Hi blueday,

    Thank you for the feedback. Much appreciated.

    Would you also like to be able to view the WR remaining as you play? Would that also be helpful?

    Kind Regards
    Constantine


    Absolutely.  Having to go to live help all the time to find out how much you have left to wager is not productive at all.  It should be visible in the cashier and update in real time.
  • I dont make a habbit claiming the bonuses for which I cant track my playthrough in the cashier. Well, I can say I dont use deposit bonuses often in the first place, I dont like the limitation of wagering requirements.

    When I say limitation, I also mean the game restrictions, you often claim a deposit bonus and you cant play progressive slots for example which is stupid because you still made a deposit and should be able to play all games offered by the casino (ofc all games dont need to contribute equaly towards meeting wr. but you should be able to play them all).

    I also dont like casinos that give their bonus automaticaly, and than you need to bother CS to remove it. Bonuses should always be given on players demand.

  • the most NetEnt casinos do have WR monitor feature.

    All online casinos should take an example from BET-AT-EU cuz this one has the best WR monitor, it's on your right side of the screen while you playing smiley

  • RTGs have decent wagering tracker/comps but as far as Im aware the rest of software providers don't.

    to answer the question yes it is very annoying to contact CS all the time, and yes I would love to see realtime WR tracker.

  • I won't take a bonus unless it's for more than 100% and 20X or less WR....  I used to take them from Cleo's even though they were 30X, but it seems like they have tightened up lately... Inet is a little different, because it's min $10, so they usually have 25X which is fine with a small min deposit like that....  Liberty, Miami, and Lincoln all keep track of them right on the page in front of you.

  • Hello People,

    Thank you for all your replies and the constructive feedback provided.

    Keep it coming smiley Much appreciated.

    Some of you mentioned NetEnt and RTGs as providing WR. Is that in-game or via the cashier?

    Kind Regards

  • Via 'my account'
    and BET-AT.EU you can see it directly on the right side.

  • Hello TheRunn3R,

    Thank you for the input smiley

    Kind Regards


  • I also dont like casinos that give their bonus automaticaly, and than you need to bother CS to remove it. Bonuses should always be given on players demand.


    I totally agree on this.  I find it very annoying, very frustrating  and will certainly deter me from playing again.


  • I also dont like casinos that give their bonus automaticaly, and than you need to bother CS to remove it. Bonuses should always be given on players demand.


    I totally agree on this.  I find it very annoying, very frustrating  and will certainly deter me from playing again.


    Very true.

    Players should have the option to select or not a bonus and not simply have one thrown at them which quite often means that your deposit is tied down to the bonus you never selected yourself! sad
    Hmmm.. I guess frustrating is a polite word to say the least when it comes down to this cheesy

    Kind Regards
  • So what i ultimately propose is ( aside from realtime WR tracking ) that all bonuses have playthrough no more than 15x laugh_out_loud


  • So what i ultimately propose is ( aside from realtime WR tracking ) that all bonuses have playthrough no more than 15x laugh_out_loud


    Hi Nirvana,

    Thank you for your feedback.

    While operators do offer on occasion a low WR as x15, usually you will receive this as part of their retention strategy and not as a deposit match bonus WR.
    My honest guess would be that x15 is not cost effective for operators.

    If you do find a match deposit bonus of x15, i would assume that the real money funds will be locked to the bonus until WR is completed which is also frustrating when you want to pull your real money winnings out.

    Kind Regards
  • lol yeah Im aware that most operators would not offer such a low WR bonuses. which is understandable as they would get hit by bonus hunters.

    Of course bonus hunting is not illegal but I do understand that you guys have to protect yourselves too.

    Tbh i did not expect that your casino for instance would offer 15xbonus , was just being a smartass lol. Though personally I would not touch with a pole stick any bonus higher than 30x.LOL

  • casinoeuro.com has the best WR option,
    you dont need to complete the WR if you dont want to, if you win big you can withdraw your winnings if you want to. you only lose the bonus money. but if you win big, i dont think you care laugh_out_loud cheesy

    Rated:

    4/ 5

  • if you decide to use the deposit bonus, make a small deposit. the smaller the deposit the lower the amount of the WR.
    I often do this and 2 out of 4 I manage to meet the WR.
    I made a deposit of €25 at betrockit.com and got 150% deposit bonus...it took me about 6-8 hours but yes i met the WR and won over €250.


  • if you decide to use the deposit bonus, make a small deposit. the smaller the deposit the lower the amount of the WR.
    I often do this and 2 out of 4 I manage to meet the WR.
    I made a deposit of €25 at betrockit.com and got 150% deposit bonus...it took me about 6-8 hours but yes i met the WR and won over €250.


    Hi TheRunn3R,

    Sounds like a good strategy! Especially if it works for you  wink

    Kind Regards
  • Hello People,

    I would also be interested to hear the view in regards to my initial question of WR from the other members of the forum.

    How often do you contact CS in order to find out the remaining of your WR? Does this annoy you?

    Kind Regards

  • Finding the playthrough at the cashier is the best way. I don't like having to contact live support mainly because it takes up too much of my time as a player. Having dealt with support in the past most don't have a very good reputation in response time. When I see a message "will be with you shortly" i know I am in for a long wait.

    Not to mention some of them make you feel like it is a big imposition and that really turns me off. I am a paying customer and they are not doing me any favors. It is their job  >:(


  • Finding the playthrough at the cashier is the best way. I don't like having to contact live support mainly because it takes up too much of my time as a player. Having dealt with support in the past most don't have a very good reputation in response time. When I see a message "will be with you shortly" i know I am in for a long wait.

    Not to mention some of them make you feel like it is a big imposition and that really turns me off. I am a paying customer and they are not doing me any favors. It is their job  >:(


    Hello liquorman,

    Thank you very much for your input.

    I do get your point. Having to stop the flow of your game to contact CS just spoils the fun of your game.
    And if you get the feeling that they are doing you a favour..well thats's bang out of order smiley

    What if you had the playthrough in-game and real-time. Would that make your gaming experience even smoother?

    Kind Regards
    Constantine
  • Actually for US Players
    Bet On Soft and RTG seems to have the best playthru counter

    Yes places like Miami Club and Liberty Slots have a bonus balance.  This doesn't cover the amount of wagering left though.  This whole bonus versus real cash tends to confuse quite a few people.  Mainly because all they see left is there cash balance and assume the playthru is done.  Which it isn't, you have to actually contact support to get the balance.

    Top Game also has a nasty habbit of making you contact support to get your wagering left.

    Personally, I don't mind bonuses as long as the bonus matches the wagering requirements.  If you give me anything less than 100% you had better be giving me a wagering requirement of 25 times or less on that bonus.  If it's less than 50 you had better be giving me a 20 times wagering requirement.  If your going to bother with a 25% match bonus, the wagering requirement had better be super low.

    Otherwise I get why places have raised the wagering requirement on the larger bonuses 101% or higher.  Mainly because now your playing with more of the casinos money.  Not your own, granted you are playing with some of your own cash, but to get like 200% bonus or higher is pretty generous these days.


  • Actually for US Players
    Bet On Soft and RTG seems to have the best playthru counter

    Yes places like Miami Club and Liberty Slots have a bonus balance.  This doesn't cover the amount of wagering left though.  This whole bonus versus real cash tends to confuse quite a few people.  Mainly because all they see left is there cash balance and assume the playthru is done.  Which it isn't, you have to actually contact support to get the balance.

    Top Game also has a nasty habbit of making you contact support to get your wagering left.

    Personally, I don't mind bonuses as long as the bonus matches the wagering requirements.  If you give me anything less than 100% you had better be giving me a wagering requirement of 25 times or less on that bonus.  If it's less than 50 you had better be giving me a 20 times wagering requirement.  If your going to bother with a 25% match bonus, the wagering requirement had better be super low.

    Otherwise I get why places have raised the wagering requirement on the larger bonuses 101% or higher.  Mainly because now your playing with more of the casinos money.  Not your own, granted you are playing with some of your own cash, but to get like 200% bonus or higher is pretty generous these days.


    Hi cheetahwind,

    Thank you for your detailed reply. It is very nice to see a player's thoughts on these issues.

    The bonus vs real money funds you mention is actually confusing for players from what i have realised myself from the feedback i have been getting.
    Especially because there is not a standardised system throughout the industry.

    Operators should try and make the distinction between the bonus and real money funds. This will minimise i guess the frustrations and misunderstandings player's might face.

    In regards to the WR requirements of bonuses that you mention, it does make sense. smiley
    The lower the match deposit the lower the WR should be. Even though this is not common practice in the industry.

    Kind Regards
    Constantine

  • some casinos tend to overly complicate things. Half a time after going through all those T&Cs you are still left clueless. Often such terms are contradictory and I feel like I need a masters degree in law to decipher them.

    Wagering requirement info and tracking has to be transparent and visible at all times in my opinion. You don't want to make things complicated to your players, you want to spoil and pamper them.

    Customer is always right and we are your bread and butter after all. If I'm to throw in a deposit at any casino I want to have the best possible service and don't want to waste my time on chat hosts and ridiculous T&Cs.


  • some casinos tend to overly complicate things. Half a time after going through all those T&Cs you are still left clueless. Often such terms are contradictory and I feel like I need a masters degree in law to decipher them.

    Wagering requirement info and tracking has to be transparent and visible at all times in my opinion. You don't want to make things complicated to your players, you want to spoil and pamper them.

    Customer is always right and we are your bread and butter after all. If I'm to throw in a deposit at any casino I want to have the best possible service and don't want to waste my time on chat hosts and ridiculous T&Cs.


    Hi CBG,

    I like your reply a lot! smiley Straight forward and down to the point! Much appreciated.

    You are correct. Pampering and spoiling is something that all operators should strive to achieve. After all, players are the bread and butter for any operator. And by doing that, operators can also gain the trust and loyalty of players.

    Simplicity and transparency is always the most effective way, and keeping it that way, provides players with a very nice and fulfilling gaming experience in my opinion. That goes for t&c's, WR as well as promotions and so on.

    I would like to make a remark here, perhaps a bit controversial. While I do agree and fully support the idea that the customer is always right, occasionally you might encounter a customer or two that are bit over the top in their demands. smiley

    Kind Regards
    Constantine



  • I would like to make a remark here, perhaps a bit controversial. While I do agree and fully support the idea that the customer is always right, occasionally you might encounter a customer or two that are bit over the top in their demands.


    no arguing there. Some players can be real pain in the butt but that goes with the territory me thinks. But ultimately you are here to cater  to players wink

  • I would like to make a remark here, perhaps a bit controversial. While I do agree and fully support the idea that the customer is always right, occasionally you might encounter a customer or two that are bit over the top in their demands.


    no arguing there. Some players can be real pain in the butt but that goes with the territory me thinks. But ultimately you are here to cater  to players wink


    Very well said!!  wink
  • You mean to tell me that depositing $100 then demanding an Hawaiian Vacation as a comp. For giving you my hard earned $100 makes me in the wrong?
    How dare you tongue
    Sorry I couldn't resist being a bit sarcastic there.

    On either note yes, well mostly because what happens on WGS.  Is if you win on a spin, they put the value of that spin back into your bonus balance.  Then put the rest in cash.  Yet there are times your bonus balance is at $0 yet you still have wagering requirements left.  That's what is maddening about the system.  I wish WGS (Miami Club, Liberty) would keep that in your bonus balance until the wagering is done.
    So that's where WGS software gets real confusing.

  • I just think that although there are some players who simply are not right, most of them simply have misunderstood the T&C, and there lies the problem. Making it simple and transparent would probably make things easier for everybody.


  • You mean to tell me that depositing $100 then demanding an Hawaiian Vacation as a comp. For giving you my hard earned $100 makes me in the wrong?
    How dare you tongue
    Sorry I couldn't resist being a bit sarcastic there.

    On either note yes, well mostly because what happens on WGS.  Is if you win on a spin, they put the value of that spin back into your bonus balance.  Then put the rest in cash.  Yet there are times your bonus balance is at $0 yet you still have wagering requirements left.  That's what is maddening about the system.  I wish WGS (Miami Club, Liberty) would keep that in your bonus balance until the wagering is done.
    So that's where WGS software gets real confusing.


    laugh_out_loud nice one! A good laugh is always welcome!

    To be honest, it does sound confusing smiley The rest of the funds that you mention being put in the real money funds..can those funds be withdrawn?

    Kind Regards

  • I just think that although there are some players who simply are not right, most of them simply have misunderstood the T&C, and there lies the problem. Making it simple and transparent would probably make things easier for everybody.


    agree with you 100%  wink
  • Ya know what would be cool? No WR at all lol laugh_out_loud


  • Ya know what would be cool? No WR at all lol laugh_out_loud


    laugh_out_loud

    That would be an ideal scenario for players. Guess operators wouldn't really enjoy it smiley
  • meet half way low WR wink

  • Half way to WR would work for me smiley

  • I think everyone here agrees that wagering requirements has to be displayed at a visible place. Going through customer support ( whether via email or chat ) can be a painful task ( for various reasons ) , hence having the playthrough shown at any given time would be very helpful to both players and casino itself.

    Now I understand that having such WR feature would require some technical skill and development, but I believe that this problem should be easily solved on a platform/software level.

    Regarding the size of WR that is a whole another story. I have been around for a while in gambling industry to witness WRs as low as 5xbonus and as high as over 100xbonus+deposit ( insane right? ).

    I understand the need for casino operators to protect themselves from "bonus abuse" ( which ain't illegal as some casinos would love us to think ) , and their reasoning behind increasing the WR.

    However some casinos are exaggerating and pushing it too far.

    The way I see it there is couple of things they can do. Not allow any bonuses ( which i understand would not be realistic as the online casino market is way too competitive ), or find a right formula which would keep the players happy and at the same time protect casino operation from getting hammered by players cashing out on a bonus(es).

    Some middle ground has to be found. In my opinion WR should not go over 30xbonus amount, but then again it really depends on the size of the bonus and bonus/deposit ratio given.

    Given that blackjack is no longer an option that counts toward meeting the WR ( or in some cases it counts from 1%-5% towards that WR ), it is fair to assume that even with low WR offered by casino operator the house edge is still on their side.

    Sure some players will win, but in the long run house always wins. Even if a player cashes out they are most likely to come back and spend that money.

    So occasional cashouts on a bonus is a risk that any casino should take knowing they will be well ahead long term.




  • Question:

    How many times do you usually contact CS in order to find out the remaining of your wagering requirement?

    Do you find that annoying?

    Kind Regards


    Countless times....and like many here I too find it extremely annoying to contact CS about my wagering.



  • Question:

    How many times do you usually contact CS in order to find out the remaining of your wagering requirement?

    Do you find that annoying?

    Kind Regards


    Countless times....and like many here I too find it extremely annoying to contact CS about my wagering.


    Hi Bigbutt,

    Hope you had a very nice weekend! smiley

    Thank you for your feedback.

    It does get frustrating and annoying to be contacting CS countless of times as you put it. Believe me when i say CS does also gets frustrated with this matter  cheesy

    It should be something that operators look into and try and resolve.

    Kind Regards
    Constantine
  • Hi All,

    First of all, i would like to thank you all for your participation and feedback. Much appreciated smiley

    At BETAT Casino we like to keep things fair and simple as to maximise the players enjoyment and gaming experience as much as we can.
    We are very player orientated and while nothing is perfect, we do try to provide a hassle free environment to players.

    To achieve this goal we have setup our bonuses in such a way that they do not tie in your real money funds and all wins made using real funds are credited directly to your real funds balance which can be withdrawn whenever you like.
    Real money funds do also contribute to the wagering requirement as well as bonus funds.

    A most exciting feature is the in-game bonus meter where each bonus received, is displayed, and from where you can select your desired bonus to wager towards without the need to forfeit any of the received bonuses.
    Watch in real-time the amount left to be wagered as well as the days remaining for your bonus to expire.

    Taking this opportunity and coinciding with the launch of The Dark Knight Rises, I would like to invite you all to try out the bonus meter and at the same time The Dark Knight Rises by registering with BETAT Casino HERE and receiving a 5 Free Bonus.

    Good luck with the game  thumbs_up

    Kind Regards





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    Good luck with the game  thumbs_up
     


    Hello Everybody,

    Was hoping to have received some feedback in regards to the in-game bonus meter.

    The 5 Free Bonus will still be active until Sunday the 8th of September.

    Good luck!! smiley

    Kind Regards

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