Wagering Requirements

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    • Betat casino2

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      Hi All,

      Hope you are all doing well!

      Question:

      How many times do you usually contact CS in order to find out the remaining of your wagering requirement?

      Do you find that annoying?

      Kind Regards
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      Lootva

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      Hah, good question. Not really sure how many times, but just enough to be really annoying
      Wish there was some more elegant way for finding out that information..
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      Hi Lootva,

      Thank you for the reply!

      Yeah, used to work as a CS in the past and i can confirm that most of my time was spent replying to wagering requirement requests.

      It is annoying from the other side also 

      Kind Regards
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      CBG

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      One time too many if you ask me. There should be an auto feature where players can actively and in real time monitor their playthrough.

      Half a time customer support is clueless and gives ya incorrect info
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      Hi CBG,

      Thank you for the reply.

      I totally agree with you there!

      An automated system would be ideal for both sides and extremely time-efficient also

      Kind Regards
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      velikaguza

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      I rarely play with bonuses due to fact that over the course of last few years WR has skyrocketed making it almost impossible to actually cash out on a bonus.

      I think that is bigger issue than how WR is being tracked although I have to agree with everyone here that it should be automatic and visible at all time.
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      Hi Booty,

      Thank you for the reply and the constructive feedback.

      I must say that you are perfectly correct to point that out. WR has increased in the last few years.

      While saying that, you will find that a few operators have started differentiating between real money funds and bonus funds, as to make it easier and more fair for players.

      Real Money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

      Booty, i would appreciate your comment on the above as well as from anyone else. Does that sound fair to you?

      Kind Regards
      Constantine
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      velikaguza

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      having real money and bonus money funds is only part of solution IMHO. When speaking of WR most players and myself included would love to see more "realistic" playthrough combined with decent deposit to bonus ratio.
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      My experience is very similar. Most of the time I play without bonuses nowadays because wagering requirements are way to high, and I would withdraw rarely.  Not to mention that a customer support only knows what deposit bonuses a casino has to offer; asking for a remaining wagering requirement isn't rocket science.
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      Hi Markotik,

      Thank you for the reply.

      What if, real money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

      Would that make receiving bonuses more attractive for you?

      Kind Regards
      Constantine

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      blueday

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        BETAT Casino wrote:

        Hi Markotik,

        Thank you for the reply.

        What if, real money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

        Would that make receiving bonuses more attractive for you?

        Kind Regards
        Constantine




        I don't use bonuses either.  The only bonuses I get are from "cashback" bonuses and these have to be wagered too.  If I win real money on the cashback, I would certainly welcome the choice to cash out and lose the bonus that is still required to be wagered.

        I would absolutely start using bonuses again if I could withdraw my winnings and lose the bonus still to be wagered, upon withdrawal.

        blue
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        Hi blueday,

        Thank you for the feedback. Much appreciated.

        Would you also like to be able to view the WR remaining as you play? Would that also be helpful?

        Kind Regards
        Constantine
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        blueday

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          BETAT Casino wrote:

          Hi blueday,

          Thank you for the feedback. Much appreciated.

          Would you also like to be able to view the WR remaining as you play? Would that also be helpful?

          Kind Regards
          Constantine


          Absolutely.  Having to go to live help all the time to find out how much you have left to wager is not productive at all.  It should be visible in the cashier and update in real time.
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          drtheolen

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          I dont make a habbit claiming the bonuses for which I cant track my playthrough in the cashier. Well, I can say I dont use deposit bonuses often in the first place, I dont like the limitation of wagering requirements.

          When I say limitation, I also mean the game restrictions, you often claim a deposit bonus and you cant play progressive slots for example which is stupid because you still made a deposit and should be able to play all games offered by the casino (ofc all games dont need to contribute equaly towards meeting wr. but you should be able to play them all).

          I also dont like casinos that give their bonus automaticaly, and than you need to bother CS to remove it. Bonuses should always be given on players demand.
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          Dedi1981

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          the most NetEnt casinos do have WR monitor feature.

          All online casinos should take an example from BET-AT-EU cuz this one has the best WR monitor, it's on your right side of the screen while you playing

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