I have been with Golden Casino for over a year. I would rate them as "good." Reasonable fair play and reasonable payout.
The first of September I received a payout check from them. I deposited it in my bank account. Today I recevied in the mail a notice from my bank the the check had been RETURNED. ("Retuned by payers bank.") I called them and, as you would image, the burden of proof to reconcile this is totally in my lap. I am having to scan bank statements, copy of the returned check, etc....and sending it to their support. Lord only knows how long that will take.
I told them I want payment immediately, plus a nice free chip for the hassle. If they don't comply I am going to cancel my membership.
I really thinking issuing bad checks is inexcusable.
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- Started by
- drpsyce38
- at Sep 10, 09, 09:02:02 PM
- Super Hero 1493
- last active 4 years ago
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- Replied by
- drpsyce38
- at Sep 11, 09, 06:58:01 AM
- Super Hero 1493
- last active 4 years ago
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- Replied by
- drpsyce38
- at Sep 12, 09, 06:27:30 PM
- Super Hero 1493
- last active 4 years ago
After not hearing from Golden Casino, I called. They had NO notes on my account from Thursday. Nothing. I have to start from zero making my case that their check was no good*. I will keep you all informed. By the way, Online Vegas Casino is a sister site.
*Keep in mind, "making your case" includes getting them copies of your bank statements. -
- Replied by
- Lipstick
- at Sep 12, 09, 09:37:33 PM
- Admin 13900
- last active 11 months ago
Doc,
That is whats scary for an American player....it falls even more in your lap as a result. Not like we can call the authorities or the better business bureau. But with players posting and bringing awareness.......we learn to stay away.
I hope it gets rectified for you.
Thanks for the warning!
Lips -
- Replied by
- mchavez3
- at Sep 15, 09, 12:38:26 AM
- Jr. Member 54
- last active 10 hours ago
golden casino, online vegas , and go casino are all 3 sister casinos and are also owned by english harbour as well. good luck with any kind of compensation from golden casino. i had screenshots of megamoney mine paying me the wrong payout strait and blunt obvious and yet they told me just i was wrong and discontinued any further communication with me. it took me about 4 months in order to find someone in a high enough possition to assist me in getting my winnings owed to me and even then it was issued in casino credit and not just a check to me. like i said before good luck you will definatly need it!!!
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- Replied by
- mchavez3
- at Sep 15, 09, 12:40:56 AM
- Jr. Member 54
- last active 10 hours ago
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- Replied by
- cobra
- at Sep 15, 09, 03:10:56 AM
- Sr. Member 278
- last active 2 years ago
Sorry about your mess but i must laugh about it hahaha .I posted along time ago about this exect problem.I never got it fixed and was outa luck trying to get my money.After bitching about it,i was banned from thier casinos.SO i went to Utube and made a really nasty video about them.Mine started with SuperSlots and they are owned by the same people.I don't know how big your check was,but mine was over 4,000 and when i dep it i went shopping and then received letter from my bank.I still owe the bank money and lost my account.This had ruined me and its been 3 years since it happened.You will see others post the same stuff in the days ahead.Go Casino is even worse.But untill you get your so called winnings,just remember i Told you so!!
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- Replied by
- drpsyce38
- at Sep 15, 09, 06:55:29 AM
- Super Hero 1493
- last active 4 years ago
I have played G.C. for a long time. So far, never had any trouble and won money. But this is off the charts bad! No luck ever getting anyone in online chat. When you call customer service you either get....1. An idiot who knows nothing about your situation and you have to RE explain it a dozen times.....or....2. I very smooth talking person who assures you it is being taken care of.
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- Replied by
- karen simmons
- at Sep 16, 09, 11:20:04 PM
- Sr. Member 353
- last active 6 years ago
From what I understand English does not own golden. This is the run down of who is sister sites of who
English Harbor, Super Slots, Silver Dollar, Millionaire,Caribbean Gold, and VIP Slots are all sister sites.
"New" Golden,Go casino and Online Vegas are sister sites.
I like English for thier free daily slots but if your not a big spender your bonuses are not great.
I like Golden sites for thier mystery free bonuses and suprise bonuses and thier daily bonuses but ever since they took away the free lunch rolls and 7 pm free rolls I dont like depositing there. They now charge for all tournaments. It may be only 50 cents but its still not FREE!
The best and fastest payout I have ever recieved was from sloto cash it was in my e-wallet account in 48 hours! -
- Replied by
- genenco
- at Sep 16, 09, 11:56:05 PM
- Mighty! Member 3032
- last active 5 years ago
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- Replied by
- drpsyce38
- at Oct 05, 09, 06:55:48 AM
- Super Hero 1493
- last active 4 years ago
Vicki....I kept calling. You can FORGET about getting online help. The problem is when you call you get someone new each time. A lot of the representatives didn't make notes on my file so I had to RE-explain things each time. But, I finally got a rep. to help me. He said my money would be back in my account in under and hour....but.....it was two days. At least I got it back in my account. BUT...BUT...I am still waiting the wire withdrawal from it. (I had done a check before and it bounced) Good luck. I would stay away from these people.
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- Replied by
- Spadeaholic
- at Oct 09, 09, 01:02:39 PM
- Full Member 160
- last active 7 years ago
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- Replied by
- drpsyce38
- at Oct 09, 09, 01:21:13 PM
- Super Hero 1493
- last active 4 years ago
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- Replied by
- Spadeaholic
- at Oct 09, 09, 03:32:01 PM
- Full Member 160
- last active 7 years ago
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- Replied by
- medtrans
- at Oct 09, 09, 03:35:23 PM
- Super Hero 1359
- last active 3 years ago
OOPS hope they payout on the LCB invite tourney on the 20th lol
I was thinking the same thing and that's the reason I didn't sign up for it. Also, many moons ago I downloaded Golden Casino and it took me forever to uninstall it. I got everything out except for an icon on my tray that wouldn't go away. After much research on the internet I finally got rid of it. Since I am not a computer genius I don't think I want to download it again.
medtrans -
- Replied by
- WendyToo
- at Oct 10, 09, 04:37:09 AM
- Sr.Newbie 21
- last active 3 years ago
Fortunately, I have never had this problem with them starting from about 4 years ago when they took about 3 weeks and I received a check for $1000 and then about 2-3 months ago, I won a freeroll tournament from Online Vegas for $2,200. Money was in my account, wired, in the 48 hours they said it would take.
Isn't Golden Casino a spin off from Golden Nugget? One of the original online casinos?
I'm sorry that anyone is having bad luck.
I wish you the best and hope it all works out! -
- Replied by
- bewbush
- at Oct 10, 09, 08:52:49 AM
- Full Member 176
- last active 3 years ago
i ll tell u something,ok...look at me now,,,YOU GOT JUST LUCK,NOBODY HAS GOT LUCK,,FUNNY
Fortunately, I have never had this problem with them starting from about 4 years ago when they took about 3 weeks and I received a check for $1000 and then about 2-3 months ago, I won a freeroll tournament from Online Vegas for $2,200. Money was in my account, wired, in the 48 hours they said it would take.
Isn't Golden Casino a spin off from Golden Nugget? One of the original online casinos?
I'm sorry that anyone is having bad luck.
I wish you the best and hope it all works out!
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