Warning regarding Casino Titan.........

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    footdr

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        footdr

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        I have been a consistant depositor and VIP at Casino Titan for nearly 2 years and have never had an issue with them.  Following my recent withdrawal and only receiving 1/2 of my withdrawal amount. I just received an email that stated that "management has decided you are no longer able to get deposit bonuses", wording to that effect.  There was no information as to why they decided to stop my bonuses, something which I consider VIP's especially should be entitled to.

        My deposit bonuses were cut off at Slots Jungle following my first withdrawal payment.

        After repeated attempts to find out why my emails were never answered so after a time I stopped depositing at Slots Jungle as I felt they didn't deserve my deposits or support.  After receiveing the email from Casino Titan, I have asked that they close my account as I also feel I should not support them.

        I would encourage all players that have been cut-off from deposit bonuses without any explanation and who have followed all terms and conditions and have been loyal depositors to also close their accounts to show their disgust with the unfair practices by managment and failure to provide any explanation or terms specific to bonuses on their website.  In addition to the fact that they refuse to advise upfront how a players level is determined in regard to payouts. They seem to arbitrarily decide when they will pay the full withdrawal amount and when they won't.  I had always received 100% of my withdrawal until my most recent withdrawal when they decided to only pay 1/2 of it.

        They should not be on the approved list and we must all question them regarding this and get a clear answer before we make further deposits.  I am p.o.'ed
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        anfransen

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        i just hate sucky casinos thx for sharing
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        footdr

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        footdr

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        not sure why this thread was moved as I was hoping to get help from the casino rep Daniel.
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        kattboots

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        footdr wrote:

        not sure why this thread was moved as I was hoping to get help from the casino rep Daniel.


        I think this is the copy you posted in the General Discussion thread which is not for casino information. It does belong here under casinos. Good luck with all of this. I believe the one you put in the support thread is still there for Daniel.

        katt
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        Johnny Karp

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        I moved the thread because its place was in the Casinos section. That doesn't mean you can't still get the attention of the casino rep, I'm sure he would rather check the Casinos section than the General Discussions.
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        blueday

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          footdr wrote:

          not sure why this thread was moved as I was hoping to get help from the casino rep Daniel.


          Johnny correctly moved your thread to this section - general discussion is for what it says on the tin, general discussion.

          I see you posted your query in the Direct Casino Support thread and also in the cashback thread for this group of casinos.  I will message Daniel on your behalf to see if he can give you an answer.

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          daniel.affactive

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          Hey Footdr,

          I understand you being upset, but eventually bonuses are not a "must", and it is casino decision how much to offer, how often and to whom...
          Online casinos work with different bonuses, unlike land casinos for example, but it is a "bonus", not something that a casino has to offer.

          Unfortunately, that is not something i can interfere with. I can assist if there are issues, but this is strictly a casino decision and since I'm not a casino employe i cannot assist in that matter.

          As you have said, it's your decision as a customer/players,  whether to keep on playing there or since you like playing with bonuses, to switch to a new brand.

          Best regards,
          Daniel
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          korokoro

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          I also stopped playing with titan casino, slots jungle and Winpalace .. just withdraw them not to give bonus .. I have deposited with them almost every day .. is shameful
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          Cat50

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          seems like its been alot of unhappy players from that group-just saying 8'|
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          footdr

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          I don't think we should stop posting on this thread because after players receive the "management has decided you are not eligible for further bonuses" you are still offered bonuses via email and via pop-ups when logging in to the casino software. Plus, just who exactly is called a VIP. I was. And the advertised benefits of such are the deposit bonuses.  Plus, eventhough you are still eligible for your comp points you have to jump through hoops to claim them.

          I am very mad. And, after being a consistant depositor and vip for  2 years I cannot support the group anylonger.

          Sorry Daniel, I know it is not your fault and I appreciate all your past help; but the management needs to reaccess their policies if they want to keep loyal depositors and players.

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          gwolfman

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          I would like to mention that the same exact thing happen to me at Slots Jungle. After I won a few times they cut my withdrawl in half and stopped my bonuses also, I also had alot of comp points built up that they wonlt let me use.
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          daniel.affactive

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          Hi,

          It's not that you can't use comps. You just need to send email to CS or finance to redeem them for you.

          Best regards,
          Daniel
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          LHofsdal

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          Can either one of  you (footdr. or gwolfman) elaberate on your withdrawal being cut in half? What was the reason for the withdrawal being cut in half?
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          footdr

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          LHofsdal wrote:

          Can either one of  you (footdr. or gwolfman) elaberate on your withdrawal being cut in half? What was the reason for the withdrawal being cut in half?
          They never give a reason, always paid 100% of withdrawal amount even when over $1000.00 then suddenly only paid me half and discontinued my deposit bonuses.  Seems to be arbitrary and not a term on their website as the website only states that the payout upon withdrawal is based on the players status, but, when you ask what your status is and what it means in terms of withdrawals, nobody can answer your question.

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