Slots Jungle Comp Points

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          Super Hero
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        I've made a couple deposits with Slots Jungle and finally noticed I wasn't earning any comp points when I tried to cash some in. Contacted online support and was told "Comps are not earned for your play but are given out randomly" I have no idea if that is true or not, but I definately have never heard of such a thing. That's gotta be the biggest crap I have EVER heard from a casino, so if any of you guys are like me and enjoy having a few dollars in comps to fall back on when you bust out then you might want to watch out for this casino!
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          admin
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        I;ve checked the T & C and there is nothing about the comp points.  I think this is a question for Daniel.

        I'll bring this thread to his attention and hopefully he can confirm how comp points are earned.

        I'll be very surprised if it is as you have been told Satansmuff.

        blue
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          Superstar Member
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        I know gold vip club casino doesn't  have comp points, I suspect chat might be the same people as at gold vip club.  I used to play with slots jungle before and yes I did get the comp points, but that's been couple months ago, maybe they changed it.
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      • 9s1jj83
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          Mighty! Member
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        I was playing at Slots Jungle about an hour ago and they were giving me comps on my play as usual... I think it was just the CSR you spoke to santasmurf satansmuff  8'|

        katt
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          Hero Member
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        I was told the exact same thing a couple months ago when I complained to live chat about the lack of comp points being accumulated after I wagered several thousand dollars during my WR attempt.  I was shocked to learn exactly what satan said!  And then, for "no apprent reason", a few days later, I noticed comp points began to accumulate and have been ever since so I really don't know what their deal is.

        I also have a question to any of you mods about how the rating is achieved for the casinos that we see to the left of the screen on the LCB main page.  How is it that a casino like Slots Jungle can rate #1 when there has been so many complaints about their payout process and other issues?  While casinos that are quite trusted in our community like Jackpot Capital and the Club World casinos who pay quickly and have terrific customer service...either don't even make the list or are rated lower?  I would certainly NOT rate Slots Jungle as #1 based on my experiences and was just wondering how that rating system works?  Thank you
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        I think I remember Hymacaw's question being answered before.  If my memory is close to 50% the answer is:  its the average from all the members that have ranked that individual casino. 

        Katt, I did a double take.  cross out santasmurf for satansmuff.

        I do have to say satansmuff is my favorite screen name on the LCB website.  I refer to her as Ms. Muff.  The reason is so simple.  In 1981 while I was on vacation I bought a t-shirt that had a logo.  In the center of the logo it said "Muff divers local 69".  Then around the logo it said, " No muff to tough, we dive at 5."
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        Lol....1981 huh...thats the year I was born!
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        Hey Satan!  What's up?  you know this is a very good thing to bring to everyones attention.

        I have played at a couple of places, and looked all over hell for the comps, and said, hmm. wonder where they are.  Never thought anyone was so shady.

        Well, to hell with them,  we really should compile a list of these bozo's when we run into them

        we can start with Slot Jungle First.  I know, comps are a big part of my playing experience, so I do not want to play at a casino that does not have them, or have RANDOM COMPS.

        THANKS  for the post!  Suny! 
      • 9s1jj83
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          Mighty! Member
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        gunnylab wrote:

        I think I remember Hymacaw's question being answered before.  If my memory is close to 50% the answer is:  its the average from all the members that have ranked that individual casino.  

        Katt, I did a double take.  cross out santasmurf for satansmuff.


        Gunny, I just thought Satansmuff needed a little smile so I did that with her name...
        Hope you did smile Satansmuff...

        And the average thing you remember gunny seems right to me... it is weird the different levels of customer service and problems that occur with different accounts... for example, I have better luck with Slots Jungle where it comes to the playtime and winning... I have very little luck at ClubWorld, but I like them and I have just started playing at Jackpot Capital so can't really say how they are with me...

        I have had recent cashouts with both SJ and CW... SJ had no problems with my documents and had my money in my bank within 4 days... CW needed more documents once and stretched it to the max period they could while staying within their stated time frame of 7 to 10 days... on the 10th day the money was in my bank... So based on my experience I would put SJ higher than CW if I was rating them... but can see perfectly well why you guys would feel the opposite... just strange they have such differences between accounts... And no problems with comps at any of them.

        And then there was a cashout with Silver Oak which of course was a nightmare and took a month and multiple document submissions and an escalation and I finally got the money in a MoneyGram I did not request... Guess we pretty much all agree they don't rate much at all...

        katt







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          Super Hero
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        This is a copy of my chat session when I enquired about the missing comps.


        Shay: Welcome to Slots Jungle, this is Shay, how may I assist you?

        you: Hello, why is it that I am not earning any comp points for any of my play?!

        Shay: May I have your User Name?

        you: xxxxx

        Shay: One moment please.

        Shay: comp point are given randomly, most likely to receive them when playing table games

        you: WHAT? comps points are earned for play NOT random?!

        Shay: im sorry' they are given randomly.

        you: ok...thats not true you earn 1 comp point for every x amount of dollars spent...if you guys are gonna try to tell me this random crap then consider my business gone or get someone who knows what they are talking about online for me!

        Shay: Comp points are given for playing our games as a gift to you.  They are valued at $1.00 for every 100 comp points.  You may redeem a minimum of 100 at a time in the cashier with no play restrictions.

        Shay: that calculation  is after you receiving them.

        Shay: how to receive it? it is random.



        He did end up giving me a $15 chip which is nothing and even worse had I been able to meet playthrough I STILL couldn't cashout since max cashout for $15 is $75....min withdraw is $100 plus whatever fees you have to pay!!! It's always nice when a casino gives you something they KNOW has no value to you....lol. Give me a free chip that I can't earn comps on and can't cashout with....what a joke!

        Oh and on top of thathe even "suggested" what games for me to play where I "might" earn comps...That is one of the biggest no no's if you ask me....NEVER tell people what they should play...I'm paying to play what I want to play and don't want reps telling me otherwise, thats almost as bad as casino's telling you to make bigger deposits, which Slots Jungle tried to do when I made my first deposit......This is really sad, as I was hoping to make this my new casino and I really love their exclusive slot....guess thats what I get for trying something new...useless rewards, RANDOM comps and bad service!
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        hymacaw wrote:

        I was told the exact same thing a couple months ago when I complained to live chat about the lack of comp points being accumulated after I wagered several thousand dollars during my WR attempt.  I was shocked to learn exactly what satan said!  And then, for "no apprent reason", a few days later, I noticed comp points began to accumulate and have been ever since so I really don't know what their deal is.

        I also have a question to any of you mods about how the rating is achieved for the casinos that we see to the left of the screen on the LCB main page.  How is it that a casino like Slots Jungle can rate #1 when there has been so many complaints about their payout process and other issues?  While casinos that are quite trusted in our community like Jackpot Capital and the Club World casinos who pay quickly and have terrific customer service...either don't even make the list or are rated lower?  I would certainly NOT rate Slots Jungle as #1 based on my experiences and was just wondering how that rating system works?  Thank you


        you can find the answer here, hymacaw
        http://www.latestcasinobonuses.com/onlinecasinobonusforum/casinos/question-about-'top-10-casinos'-listed-on-this-website/
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        satansmuff...i was looking through my old emails for the one i got from a SJ...they said the exact same things to me...that comps r a courtesy...i was none to happy with that i called the casino and spoke with dana who also said the same thing...funny though 10.00ndb in my account next day after the chat...

        p.s. i played for over a day and when i seen my comps i was horrified.....it just seemed so unfair..and aside from that 10ndb i have not received any thing since....and those bonuses r crazy...never a free chip to show any apprication for ur business
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        Oh wow i had no idea some RTG casinos gave out comps randomly. I really believed that comps were earned the same way at all RTGs. I would think the policy for points came from the software provider and not the casino itself to keep all casinos on the same page.

        Lips
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        For information, here is the quoted reply from the Direct Casino Support thread from Daniel@

        danielg wrote:

        Hi,

        The CS is mistaken. The comps are not random. They are issued for playthrough. There ratio ($ play through to 1 comp) is different for different games.

        I'm not sure if there are games that issue absolutely no comps. I thought that not, maybe besides War, or something of that type.

        Please send me  a PM of what games you were playing and whether it was on a deposit or free chip and i will check.

        Best regards,
        Daniel


        blue
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          Super Hero
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                Hey Satansmuff,  that sounds like serious backpedaling to me now that you took them to task on it.    Maybe we should reconsider their status.

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