WARNING:Halloween@Betsafe, FS Happy Halloween Slot only 20 (!!!) paylines active

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    Last post ago over 1 year by ivanov87
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        This thread is to warn players so they won't be as disappointed as I was when I discovered the free spins on Happy Halloween only have 20 (!) active paylines (instead of 50).

        From 50 free spins on Happy Halloween with 20 paylines active I won €2.48.
        I almost feel like crying when I think about how much it would have been with all paylines active.

        This week (Oct. 26 - Nov. 1) Betsafe is running a Halloween promotion. You need to opt-in, wager 10, 25 or 50 on the game of the day and you will receive 20, 50 or 100 free spins on Happy Halloween the next day at 18:00 CET.

        Yesterday I logged in, saw the promotion, read the t&c and thought it was a very nice and generous offer (20, 50 or 100 FS with a value of €0.50 per spin, who wouldn't like that?). I opted-in and started playing the game of the day. When my balance was 0 I found a message in the casino lobby telling me I had earned 50 free spins on Happy Halloween. So even though my balance was 0, I still was very happy because 50 free spins would be available the next day.

        Today I logged in to play my 50 free spins when I noticed there were only 20 (!) active paylines, not even half of the max. available paylines. I checked the t&c again to see if I overlooked the rule saying not all paylines would be active but couldn't find any mention of it. So I went to live chat to tell them a mistake was made because 50 paylines should be active. I was told it's standard at Betsafe to give FS with limited active paylines?!

        I think it's very strange, to say the least, (maybe even misleading) to offer free spins that don't even have half of the available paylines active without mentioning this in the promo t&c. I mean, 50 FS with 50 active paylines have a value of €25, 50 FS with 20 active paylines have a value of €10, a BIG difference IMO. Not at all something I'd expekt from a reputable casino as Betsafe.

        I've copy+pasted the chat so you can read for yourselves.

        Chloe : Hi, my name is Chloe. How may I help you?
        Chloe: Hi Kim, how can I help you ?
        Kimmmmie: Hi, I received the Halloween Free Spins on Happy Halloween. I think a mistake has been made since there are only 20 lines active and I can't find any mention of this being the case in the bonus T&C
        Chloe: I'll check that for you, in the meantime, would you kindly confirm your date of birth and address please ?
        Kimmmmie: 11 May,
        Chloe: Thank you,
        Chloe: How many lines do you believe are supposed to be active Kim ?
        Kimmmmie: All lines, as far as I can see in the bonus T&C for this bonus there no mention at all not all paylines will be active
        Kimmmmie: I thought the game has 50 lines?
        Chloe: I'll check this for you, if you can bear with me just a moment please
        Kimmmmie: sure, thanks
        Chloe: I'm awaiting a reply from our relevant department at the moment,
        Chloe: Thank you for holding Kim,
        Kimmmmie: sure, no problem
        Chloe: This is standard actually and I'm afraid we cannot add any lines when it comes to Free Spins
        Kimmmmie: Why isn't that in the bonus t&c then, if I may ask
        Kimmmmie: This is not something I'd expekt to happen at Betsafe, usually this sort of thing should also be in the t&c
        Chloe: I'm not sure why this isn't mentioned in the Terms & Conditions, however I can confirm that this is standard
        Kimmmmie: what is standard?
        Chloe: Well for Free Spins, we usually offer spins on a limited amount of lines
        Kimmmmie: I have never had free spins here on less than the total amount of paylines active
        Chloe: I'll communicate your query however to our relevant department in regards to this not being mentioned in our Terms and Conditions
        Kimmmmie: Well I have to say, this is quite the disappointment.....Free spins on Happy Halloween sounded like a GREAT promotion but when not even half of all paylines are active it becomes a very different promotion
        Kimmmmie: IMO this is kinda misleading to players
        Chloe: I'm really sorry to hear you are disappointed with the offer
        Kimmmmie: I assumed, going on the t&c of the promotion, I'd receive 20, 50 or 100 free spins on Happy Halloween with 50 paylines. Which would mean in my case I'd receive 50 x €0.50= €25. The actual value of the free spins I have now received is much less than that, 50 x €0.20=€10
        Chloe: However, I'm afraid this is what we are offering and we cannot change the amount of lines available
        Kimmmmie: You say this is wat Betsafe offers but it doesn't say that in the t&c so it's a very misleading promo
        Kimmmmie: I don't think this is fair
        Chloe: I understand, but it actually doesn't mention anything about lines at all Kim, I understand that it can be frustrating that there are only 20 lines available on the slot. What I will do is that I will let our relevant team know about this and check if we can add any mention of this in our terms and conditions
        Kimmmmie: There was no way for me to know the free spins would be with less paylines active than the game offers which makes it a totally different offer which I might not even have taken had I known before
        Kimmmmie: I think mentioning the paylines is the least that should be done for future promotions
        Chloe: I'll make sure this information goes to our relevant department. In the meantime, in the future, if you have any doubts or questions regarding our offers and promotions, please do contact us
        Kimmmmie: Like I said, I have never ever before received free spins with not all paylines active at Betsafe. So I didn't think there were any doubts which also means there wasn't any reason to contact support. Only at lesser casinos (the sort of dodgy casinos) out there I've had that happen but even then it's mentioned in the bonus t&c.
        Kimmmmie: Anyway, thanks for the info
        Chloe: again, I apologize if this hasn't been to your convenience Kim
        Chloe: Is there anything else I can help you with ?
        Kimmmmie: thanks but it's not something you did wrong, I'm just totally surprised by something like this at Betsafe. No thanks that was all I wanted to know
        Chloe: I understand Kim
        Chloe: I wish you a pleasant evening, and lots of luck !
        Kimmmmie: Thanks and same to you, bye
        Chloe: Thank you ~
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        • Replied by
          Super Hero
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        • last active 2 days ago
        Casinos do this to min any big hits from free spins. Believe it or not there will be some lucky soul to hit pretty decent off those 20 lines.
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        IMO they should just offer less spins but all spins with all paylines active.

        Not mentioning such an important condition just seems misleading to me. It changes the entire offer, the value suddenly drops more than half. Had I known, I'm not sure if I would have taken the offer.

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          Super Hero
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        • last active 1 day ago
        Same for Hippodrome Casino... I got an email:

        "Here at The Hippodrome Online Casino our members can experience a higher class of gaming. Discover it for yourself with 50 Free Spins* when you deposit.

        You can use your spins on a selection of our premium Slots: Big Chef, Sure Win, Gold Factory and The Osbournes. "

        Gold Factory is 50-lines slot. I got my 50 free spins with.... 5-lines......  >:( >:(
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        Jeeeeezz, that's even worse!!! 
        Did you still win anything?

        Have you seen other players complain about this sort of issue? I haven't, and it surprises me. I'm sure we're not the only ones who took those offers? I would have thought other players would also feel misled. 
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        • Replied by
          Hero Member
          856
        • last active 3 hrs ago
        i played over 100 spins on this game and got no mega win or  super mega win, just 2 big wins only....

        88 spins later, i was ecstatic to  finally get the free spins bonus only to end up winning a measly  $4.32 win

        i was expecting to get sum super wins easily from this slot game since it was 50 lines  but that wasnt to be

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        • Replied by
          Sr. Member
          460
        • last active 3 months ago
        Hard to believe a big casino group like Betsson would go on this road.. How sad as they should realize they are doing more harm than good with those ''free'' spins
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          Super Hero
          2061
        • last active 1 day ago
        Kimmmmie wrote:

        Jeeeeezz, that's even worse!!! 
        Did you still win anything?

        Have you seen other players complain about this sort of issue? I haven't, and it surprises me. I'm sure we're not the only ones who took those offers? I would have thought other players would also feel misled. 


        Yeah, like €0.30... I have added their email address to spam list and I'm not going to make any deposits there anymore, I hate cheating customers like that.
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        Please share me Hallowen bonus ! i want to play on Mr Smirth casino, Omni casino, casino plex, play frank, fly casino

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