What do you think about online casino customer service?

    2,632
    views
    9
    replies
    Last post ago almost 6 years by Fefefamo
    No avatar normal
    • Started by
      Sr.Newbie
      21
    • last active 8 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Sr.Newbie
          21
        • last active 8 months ago
        Hi guys,

        How have been your experiences with support staff? I'd like to hear your best  and worst experiences  :'$


      • Dido
        • Replied by
          Hero Member
          938
        • last active 8 months ago

        Thanks for this post from:

        • No avatar small
        I played at 32Red ,had a bad day.lost it quick,played only with little money per spin.Contacted support--they were really great--gave me the bonus of 32,-Euro once again to try my luck  again.
        As I mean is this a really good experience
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 21 hrs ago

        Thanks for this post from:

        • No avatar small
        my best experience believe it or not was with betpheonix my worst experience was with vegas tech that kept me waiting for an hour then cut chat after i told them they were rude
      • Dido
        • Replied by
          Hero Member
          938
        • last active 8 months ago
        wow rena--i would not wait an hour--that is awsome
      • Avatar 28689
        • Replied by
          Hero Member
          655
        • last active 5 months ago
        I have always had positive experiences with customer sevice over the years except twice.  I treat the customer service people like I like to be treated and it works.  My 2 terrible experience was at Vegas Casino 21, 1 to 2 years ago.  I went to the customer service chat to verify my playthru being reached.  I had already looked it up.  The person lied and told me I was 8000 short to bet big so I would get it faster.  I went nuts.  The other time was the finance dept.  at Winward Casino when they lied more than 1 time that my quicktender account name didnt match my account name at the casino. Customer service got caught in the crossfire on that one.  All in all Ive had a couple of online friendships with customer service people outside of their work at the casinos.  They are just normal average people like us.
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 21 hrs ago
        fiedo8 wrote:

        wow rena--i would not wait an hour--that is awsome
                      lol hun i was waiting on one of their pick the door promos
      • Dido
        • Replied by
          Hero Member
          938
        • last active 8 months ago

        Thanks for this post from:

        • Images
        omg----i would wait too  lol
      • No avatar normal
        • Replied by
          Super Hero
          1621
        • last active 2 months ago
        My best customer service experiences have been with English Harbor and sister casinos.  They helped my get my winnings from a slots contest after digging to find my cashout info.

        My worst experience was with Yes We Casino / Blacklights TopGame Casino they kept $300 after making playthrough.  Customer service said I never had enough money to cashout...
      • No avatar normal
        • Replied by
          Sr.Newbie
          21
        • last active 8 months ago
        rena35 wrote:

        my best experience believe it or not was with betpheonix my worst experience was with vegas tech that kept me waiting for an hour then cut chat after i told them they were rude
        One hour and they cut? That really sucks.

        Have you ever had an argument with support staff?


        I know a girl (I won't say her name) who usually flirts with support guys.

      lcb activities in the last 24 hours

      • 35
        new members
      • 702
        members online
      • 13334
        guests online
      • 121
        new posts
      • 1622
        free games played
      Join the club

      Most viewed forum topics

      • Whatisthatnoise zps9339a8ec
        You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream...
        Penny for your thoughts...
      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • Index
        If you're familiar with the cashback requests thread from Slotland and Winaday, then you may well be familiar with the Annual Wrist Slappin' Day which takes place annually on 16th March.  That said, the rep has...
        CLOSED....Slotland / Winaday Annual Wrist Slappin' contest ! $375 up for grabs

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170