What do you think about online casino customer service?

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    Last post ago over 5 years by Fefefamo
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          Sr.Newbie
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        Hi guys,

        How have been your experiences with support staff? I'd like to hear your best  and worst experiences  :'$


      • Dido
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          Hero Member
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        I played at 32Red ,had a bad day.lost it quick,played only with little money per spin.Contacted support--they were really great--gave me the bonus of 32,-Euro once again to try my luck  again.
        As I mean is this a really good experience
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        my best experience believe it or not was with betpheonix my worst experience was with vegas tech that kept me waiting for an hour then cut chat after i told them they were rude
      • Dido
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        wow rena--i would not wait an hour--that is awsome
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        I have always had positive experiences with customer sevice over the years except twice.  I treat the customer service people like I like to be treated and it works.  My 2 terrible experience was at Vegas Casino 21, 1 to 2 years ago.  I went to the customer service chat to verify my playthru being reached.  I had already looked it up.  The person lied and told me I was 8000 short to bet big so I would get it faster.  I went nuts.  The other time was the finance dept.  at Winward Casino when they lied more than 1 time that my quicktender account name didnt match my account name at the casino. Customer service got caught in the crossfire on that one.  All in all Ive had a couple of online friendships with customer service people outside of their work at the casinos.  They are just normal average people like us.
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        fiedo8 wrote:

        wow rena--i would not wait an hour--that is awsome
                      lol hun i was waiting on one of their pick the door promos
      • Dido
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        omg----i would wait too  lol
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        My best customer service experiences have been with English Harbor and sister casinos.  They helped my get my winnings from a slots contest after digging to find my cashout info.

        My worst experience was with Yes We Casino / Blacklights TopGame Casino they kept $300 after making playthrough.  Customer service said I never had enough money to cashout...
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        rena35 wrote:

        my best experience believe it or not was with betpheonix my worst experience was with vegas tech that kept me waiting for an hour then cut chat after i told them they were rude
        One hour and they cut? That really sucks.

        Have you ever had an argument with support staff?


        I know a girl (I won't say her name) who usually flirts with support guys.

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