WinBig21 Casino is Rogue!! (Rival) Don't Play Here!

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    Last post ago over 4 years by mooshie
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        Over the month of May I played at WinBig21 Casino.  I never received the 20% weekly bonus for the first 2 weeks I played, but did recv it for the last week in May.

        Their cs rep named "Sam" told me I'd recv a bonus the first of June for the month of May, b/c they didn't credit my weekly bonuses as they should.

        So when I went to cs today to ask why they didn't credit my bonus, "Sam" disconnected my chat twice, then finally credited a $125 Free Play 2-state bonus, rather than the 20% I was supposed to receive.

        This casino is bad and no one should spend any money here.

        Heed my warning or you could be ripped off also.
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        Update:  After reading this post, WinBig21 casino mgr called me to let me know they had credited a free $26 to my acct.,

        However, this was not the 20% posted on their website ( http://www.winbig21.com/casino-promotions ).  It should be listed in the cashier as 20% Cashback, which this was not.

        Since I never received this weekly 20% for the first two weeks I made deposits, this is still not what all players should expect from a casino.

        Also, they cannot process deposits now anyway.
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        garyhe291

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        I too have been having issues with this site, however I have received my weekly but I have been given the run around on my monthly cash back. I ask when they send it out the first time disconnected, the second told to get ahold of them the following day, the next day I to had 26.00 Free. A far cry from the approx. 220.00 that I am owed for the month of June. I have contacted them at least four more times to get a different answer every time. They are however quick to point out their deposit bonuses they have available. Casino Royal Club had my monthly cash back in my account by July 1st AM. I have made many deposits at this site over the month of June. They got my money no hitches is it too much to ask for them to do their part.
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        garyhe291

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        BTW if you read their site they state you get weekly and monthly. Casino Royal Club is the same way with one major exception... THEY FOLLOW THROUGH!!!
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        bongo

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                    Cool!  I didn't know Fabio was a member of LCB.
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        bongo

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                But seriously folks,  I too wondered about this place  I mean these big  freebies they give with the enormous playthrough required  seems like most Rivals;  But i digress... the biggest question is do they pay if you win?
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        Cat50

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        rofl bongo behave - and yes this casino sucks  >:(
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        garyhe291

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        Actually I'm much better looking than Fabio. If I had posted my photo then you guys wouldnt get anything done. you would be basking in the glory that is I...J/K..

        Getting back to the topic at hand... I still yet to get my bonus.Tried asking about it again and it's the same BS. They say you have to wait for the computer to generate it. Only two tjings I can figure...

        1.  They are using dial up with old Mac's that are running about 250mb processors with about 64mb ram...OR
        2. They are full of#@$% and are hoping I would just forget about it.
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        Cat50

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        i posted an email from them ,very bad practice
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        drtheolen

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        "Think for Yourself - Question Authority" - Timothy Leary
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        There has been reports about their bad buisiness practice and we have placed them on the warning list on 7th of June 2012. It is best to avoid this casino and find an alternative.
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        garyhe291

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        Well here's the latest BS from Winbig21. Now they are telling me that I will get my monthly cash back for June at the first of August. Imagine that June cash back in August sounds to me like I'm not going to get even a affectionate breath on the back of my neck before they screw me. They did inform me they had some great deposit bonuses. I let them know that absolutely no money out of my pocket will touch there casino. So in short...WARNING DO NOT PLAY HERE!!!
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        mooshie

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        Ok this is for their casino rep SAM. Hello???, can you please send me my payout?????.....it is well overdue. (username at casino is mooshie)

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