WINBIG21 VERY BAD CASINO!
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The Winbig21 Casino is HIGHLY NOT RECOMMENDED! Ive been waiting over 3 months for 1 withdrawal of $399 that has been in reversal withdrawal status since the request date. After claiming a promotion bonus that had 3 stages, I was told to make a $25 deposit to withdraw only the $399 of over $6,400 winnings. So I made the deposit and then was required to register a UPayCard account from their link, which I did immediately. The UPayCard account costed me $9.95, which I am totally in favor of their pay system. WinBig21 requested that I forward the verifying documents to them 3 times, so I did. Now they are telling me that I have to make another deposit using the UPayCard so that they would know that it is acutally me cashing out. In the meantime, I am constantly receiving no deposit bonus emails, waiting for the first deposit, being ignored by emails, chats, phone calls,etc. I receive no responses via email. So I went ahead and accepted using another promotion, met the requirements, and attempted a second withdrawal request, which is still showing in my History as Processing and in Reversal Withdrawal Status. IT IS TOTALLY REDICULAS! But dont give up, if they owe you. I WISH ALL GOOD LUCK WITH THIS CASINO!
Please view one of my attached chat sessions made immediately after communicating with the same representative on a phone call finally.
Me : Hello, please confirm mthe updated status on my withdrawal. i have not received it as stated per the previous communication. thank you.
Michael has entered the chat.
Michael : Hello.
Me : hi
Me : i was told i would receive my withdrawal by today
Michael : I have already sent a fresh request to my team.
Me : It is still in reversal status since 9/2/16
Michael : I told you that there is a verification problem of the upay account, we need to verify that this upay belongs to you. And for this you have to make atleast a single deposit on the casino using that upay account.
Me : your reversal status was to be onlty up to 48 hours. and its still there. do i need to reverse and then ask for another drawer for the amount to deposited on my upaycard to expidte it?
Michael : no.
Michael : It's already forwarded to finance team.
Michael : No need to cancel it.
Me : There should not be a verification problem. i gave the information and was told last week it was verified
Michael : Account of casino is already verified.
Michael : We need to verify that the upaycard account belongs to you.
Me : yes. but the upaycard was also
Michael : Please try to understand .
Me : just like you asked me to email the other card, i can email the front of the card or email my statement
Michael : have you ordered a card from them ?
Me : and i dont understand because in all you are not following your own terms. i am tired of chasing you all without receiving a set promise to me and remain to ignore me are change the request all the time. i have my communications
Michael : You are not trying to understand what I am saying.
Michael : We need a recent deposit from your UPAY account.
Me : yes i did on the same day you requested it on 9/2/16. i communicated that AND I HAVE THE CARD. WITH ALL REQUESTS ME. ALL YOU HAVE TO DO IS SIMPLY DEPOSIT TO THE CARD. UPAYCARD IS A CASINO CARD SO THERE SHOULD NOT BE A PROBLEM. NO ONE ELSE HAS A PROBLEM AND DEPOSIT IMMEDIATELY
Michael : So that upay can be linked to your casino account.
Me : IT CAN BE LINKED WITHOUT ANOTHER DEPOSIT.
Michael : How?
Me : EITHER BY UPAYCARD LINKING IT OR YOUSIMPLY DEPOSITING TO THE CARD OR REVERSE THE WITHDRAWAL AND REQUESTING IT WITH THE UPAYCARD OPTION. YOU ARE THE ONES AT WINGIG21 TOLD ME TO GET IT SO IF YOU HAVE AN ACCT YOU SHOULD BE ABLE TO DO IT
Michael : You are not trying to understand a simple thing, i have been explaining the same thing.
Me : and no i do not understand you asking me to make another deposit that was not the rule
Michael : We need to verify that the upaycard details you have entered belongs to you and not some other person.
Me : i know that but you are telling something totally different than the beginning and after my request. when was someone going to contact me with the update.
Michael : What if we sent the withdrawal and after that you claims that it wasn't my account number, I have entered wrong account number.
- Replied by
- at November 13, 2016, 03:11:39
- last active 4 hrs ago
yes this casinos is rogue.. and is already on our warning list : https://latestcasinobonuses.com/casinos/winbig21-casino
Its amazing how WinBig21 Casino are treating their members. They have very good promotions, and I win a lot on their slots. However, the unfairness and dishonesty is totally wrong and should not be acceptable. LOL, I tried to chat yesterday 11/11/16, and when Michael joined the chat session and immediately left after my inquery was mentioned.
If anyone has any information on what to do, please let me know.
- Replied by
- at November 14, 2016, 04:41:46
- last active 4 hrs ago
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