Windows Casino Issue

    Last post ago over 8 years by LCB Admin
    No avatar normal
    • Started by
    • last active 3 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
        • last active 3 months ago
        Hey guys,

        I'm having an issue with one of the Casinos I've clicked from this site. The Casino is Windows Casino.

        Quite a few weeks ago now, I put in $100 and started playing away at the Casino. I wasn't going to play with the bonus, but forgot to get it taken off. It was a ridiculously high wagering requirement - more on this later. Basically, I started playing away and accidentally cut into the bonus. Realising this, I kept playing away. Suprisingly, I hung in there for quite a while, and managed to hit WR. So I decided to pull out, and this is where the dramas started...

        I sent an email off to Support to see if I could get the bonus taken off the top of my account, now that I had hit WR. I sent that email on the 2nd of August, got a reply on the 3rd of August saying that that had been done. Sure enough, I logged in and my account was $100 less. Excellent!

        I then sent an email on the 14th of August enquiring about a MoneyBookers withdrawal, which basically said:


        Message: Hello,
        I am trying to withdraw my money from my account, however when I go to enter my Moneybookers account ID, it says "Sorry, but in order to withdraw using Moneybookers you must gfive account ID or first make a deposit using this method. Thank you"
        I tried both my moneybookers account number, as well as my moneybookers email address..
        Both didn't work.
        Please advise..
        Kind regards, Pete


        I received a reply back from them the next day, saying:


        Dear Mr Z,
        Thank you for your email.
        As you have originally used Neteller to fund your account, you will have to withdraw the amount deposited using the same method before using alternate options.
        I have also checked your account and have noticed that you have not churned the deposit and bonus amount as you have been wagering on the games that do not count for the wagering requirement.
        Please refer to our website for the terms and conditions of this promotion.
        We remain at your disposal if you require further information or assistance.
        Best Regards,


        This was strange, as I was quite certain I had met Wagering Requirements. Here was my email explaining how I had met WR. This was replied to on the 15th of August.


        Good evening,

        Let me get this straight.

        So, because I deposited in USD, my wagering requirement is 25 x bonus + deposit.

        I deposited $100, my bonus was an extra $100, therefore my wagering requirement was 25 x (100 + 100), which equals $5000. (see pic 1)

        Because I was playing blackjack, each bet counted as a third of my total wagering requirement. Therefore, I needed 3 x total wagering requirement, which was $5000. That equals $15000 needing to be wagered.

        Now, your comp point system works like this, as stated on your webpage:
        1 point = $15 USD wagered.

        I have wagered 1000 comp points. So when you times 1000 comp points by 15, equals $15000.

        WHICH is the wagering requirement for Blackjack, is it not?

        I was only playing Blackjack, Singleplayer - Which isn't listed on your site as being against the rules. The only Blackjack forms that were not counted towards wagering requirements were Blackjack Switch and Blackjack Surrender. (see pic 3)

        Additionally, I had already asked for the bonus to be removed from my account as I had met wagering requirements. Your Casino has already done that, as I had $800, and they took off $100 bonus.

        So, because I've met wagering requirements - I need to deposit $100 into my Neteller account, then I can withdraw the remaning to my Moneybookers account, correct?

        All your website says that I have to provide my Moneybookers account ID, and I should be able to withdraw. Is there anywhere that says this is not the case, and I have to withdraw to Neteller first?

        Kind Regards,


        I'm hoping my maths is correct now - I'm pretty certain it is! I've double checked it, and double checked their site too (Terms and Conditions).

        I'm yet to get a reply to that email. Because I had heard no reply back a few days after, I forwarded it to the same email address on the 21st of August. I have not heard a reply back from them yet either.

        I'm pretty upset at this, as I've received confirmation emails on both replies saying the email was received and it's currently being assigned to a customer representative.

        Can anyone suggest anything I can say / do to get a reply out of these guys?

        Thanks for any help guys,


      • Josh2
        • Replied by
        • last active 36 min ago
        Hi Pete, this looks concerning, I am emailing the casino to see what the problem is, I hope to have some answers for you very soon.
      • Josh2
        • Replied by
        • last active 36 min ago
        Hi Pete, here is what i got back from the casino:

        1. We didn't deny his cashin for short wagering, he cancelled/reversed
        his cashin

        2. The funds are in his balance and he can cashin should he wish, as
        wagering was met

        3. He deposited with Neteller so we will pay back to neteller. We do not
        pay back to methods other than the method used to deposit, unless if
        we're unable to refund for some reason.........

        4. Why doesn't he want his cashin back to neteller?

        So I recommend just withdrawing back to your Neteller account... Please let us know how you go.

      lcb activities in the last 24 hours

      • 33
        new members
      • 755
        members online
      • 7294
        guests online
      • 145
        new posts
      • 2079
        free games played
      Join the club

      Most viewed forum topics

      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • Index
        Treasure Mile - Exclusive $64 no deposit bonus Amount: $64 free bonus How to claim the bonus: New players need to sign up through our LINK and enter the bonus code SPIN16TM. Existing players need to use a bonus...
        Treasure Mile and sister brands Spin16 no deposit
      • Anchi
        Liberty Slots Casino and Lincoln Casino 150% up to $300 + 100 FREE SPINS on Cherry Blossoms Bonus Code: EASTEREGG Valid:  Liberty Slots:      April 14th to 17th            Lincoln Casino:  April 13th to...
        Easter 2017 - post any promos here!

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this