WinPalace faxback issue

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    Last post ago almost 5 years by daniel.affactive
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    torrigiano

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        torrigiano

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        If the faxback process takes this long, I have no reason to believe I'll ever see any money from them, either.

        First, both the faxback@winpalace.com and finance@winpalace.com email addresses bounced (their fault, not mine: the error message from their own mail server explicitly states that the reason for this was due to their inbox being full).

        Then I was asked to send it to jordan@winpalace.com, an "account manager" (though it seems like approximately everyone who works there has this title). He confirmed he received my faxback by email and phone, and that he had passed it on to finance.

        "Finance" at WinPalace doesn't really seem to exist. Every time I chat with support, the conversation ends with them telling me that I just need to wait just a little bit longer and "finance" will take care of things. After talking to support nearly a dozen times, and nearly a week after Jordan first confirmed that he received my faxback, he just now sent me an almost identical email trying to tell me today is the lucky day that "finance" will finally look at things 

        If they're giving me this much grief over the simple faxback, I think it's safe to assume that interacting with WinPalace directly is a waste of time.

        Does anyone have experience working with RTG's dispute system (www.centraldisputesystem.com)? If they're as ineffectual as WinPalace I figure I'll just fall back on the FBI's online fraud site ( http://www.ic3.gov/complaint/default.aspx) which has actually been very helpful to me in the past, even when it involved gambling. They're just kinda slow. Does anyone know of faster resources?

        Any other ideas? It's funny how winpalacescam.com is already registered -- for over a year! I guess I'll have to think of a different domain name to air grievances and post all the chat logs / email transcripts etc should this continue into the week.
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        colywog

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        Whoa, slow down cowboy.

        I had a lot of problems with Club World, but they did finally approve my docs.  

        I just figured I'd let you know that I won a random jackpot at Winpalace for $2,500 a few months back and it wasn't from a deposit I made, it was from, like $2 in comps I redeemed.

        Anyway, this was the first time I tried to withdraw from them and, after a small bit of bs, they deposited the funds into my bank.

        Well, that's the last time I made a withdrawal from them and needless to say, I probably gave most of it back, but I think they are a pretty trustworthy casino.

        Good luck on your endeavors!
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        Lipstick

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        Hi torrigiano,

        Reading your post i think it's been a week waiting for the faxback. You might want to take into consideration that this all took place during the holidays which may of slowed things down and the team had holiday time off.

        I agree waiting a week can be frustrating but after being told today that finance will look over faxback you may want to see if things move along quicker now that the holidays are over.

        I have not used the RTG dispute system but i wouldn't put much relevance in it otherwise i think many players would have commented on the instant results and satisfaction.

        Let us know if there is any word from the finance department in the next day or two.

        Lips
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        maxweels

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        Winpalace very good casino
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

        Check out our No Deposit Casino and No Deposit Bingo lists.

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        Hi torrigiano,

        you can contact Winpalace representative HERE

        P.S.
        topic title has been adjusted accordingly

        Zuga
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        torrigiano

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        Well, they finally wrote back, saying that they need a copy of my credit card, front and back.

        How very unpredictable  *-*

        Problem is, I already sent that to them. Nice, clear, color photos, too! The silver on the numbers on the front of the card has worn off a bit so I even took an angled photo to create highlights for easier viewing.

        Zuga, I'm not sure what you mean by "topic title has been adjusted accordingly." This is a scam. They failed to meet their scheduled and rescheduled deadlines. If you're going to edit that out, I feel like this forum may have a vested interest in protecting WinPalace and its shady business practices.
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        torrigiano

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        colywog wrote:

        Whoa, slow down cowboy.


        RTG's Central Disputes System only gives you 60 days to file a complaint. Given that it has taken over a week only for them to deny a faxback for no reason, I have every reason to "speed up" and not slow down.
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        Imagin.ation

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        torrigiano,

        to put it bluntly, theres other ways or words of relaying your complaint than just straight bashing a casino, zuga and alot of the mods don't really like it, and if i'm not mistaken it's really not allowed, some people really like win palace and have no problems.. but saying they are a scam because of the rumble through cash-out or not getting it quick enough to your very own liking or your own definition of how a casino should be run is not being fair by calling scam...
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        torrigiano

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        Bashing? Sorry, Imagin.ation, but it's not libel if it's true.

        They can run their casino however they want. When they decided to take my money and refused to allow me to cash out in the first time window (1-3 days), they became a scam by definition.

        I then allowed an entire week to go by, giving them the benefit of the doubt. In this time period they simply gave me more and more excuses. I am not bashing the casino. If I were bashing the casino I'd come up with a bunch of insults to call them. Instead, I'm calling it what it is.
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        kattboots

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        Reality check torrigiano ... The send your docs again stuff that you seem so incensed about is the norm with online casinos... There are a very very few casinos out there that will not make you jump through some hoops to get your cashout... particularly if it is your first time with that casino.

        I can't say I see why it is this way, or that I like it... but it is a reality of online gaming. If this is so crazy making for you, perhaps another pastime would be better for you. Winpalace is one of the more reputable casinos out there these days and believe me their hoops you need to jump through are considerably less than some casinos. This much upset over only a 1 week wait, during a holiday seems pretty excessive.

        As zuga pointed out with his link there is a casino rep here to help you with problems you might have with the casino and the casino reps are very effective in getting a resolution for a player, but you have to give them a chance and time to act.

        katt
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        daniel.affactive

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        Hi,

        In general Faxbacks are and should be approved within 2 business days. i will check why it took longer (since the time your docs were received).

        I will also ask to check regarding the Inbox being full- probably some tech issue-happens. will be solved.

        Best regards,
        Daniel

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        dabigdog

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        they do this as a HUGE stall tactic.....they all have shady business practices.......any industry that knowingly allows people to gamble when they KNOW that it is against the law in some places...YET doesnt care...because they know they can be as slow and provide the crappiest service possible because the players are mostly addicted to gambling and will do anything to get their fix.  We would not accept this in any other industry,  yet over time we have accepted it because we know we are dealing with companies who have no problem with taking money from someone who may or may not be breaking the law.  The online gambling industry is shady and deals with alot of illegal things.  This is a fact.  They run their businesses as such....SLOPPY, SLOW AND CRAPPY.  we shall see who goes and runs once the US gov decides to get its cut of the pie.  WE PLAY BECAUSE WE ARE ADDICTS PEOPLE! 
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        torrigiano

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        kattboots wrote:

        Reality check torrigiano ... The send your docs again stuff that you seem so incensed about is the norm with online casinos... There are a very very few casinos out there that will not make you jump through some hoops to get your cashout... particularly if it is your first time with that casino.

        I can't say I see why it is this way


        it's pretty clear why it is this way. it's because people like you have simply accepted it, and do not protest it.
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        daniel.affactive

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        Hi,

        No reason to fight. You have missed my post. I'm the rep for Winpalace.

        I will check things and update you.

        Best regards,
        Daniel
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        Imagin.ation

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        torrigiano wrote:

        kattboots wrote:

        Reality check torrigiano ... The send your docs again stuff that you seem so incensed about is the norm with online casinos... There are a very very few casinos out there that will not make you jump through some hoops to get your cashout... particularly if it is your first time with that casino.

        I can't say I see why it is this way


        it's pretty clear why it is this way. it's because people like you have simply accepted it, and do not protest it.


        No.. we've all been through it,and you will too, now matter how much you protest it.. every single thing WILL remain the same.. we've gotten our money the same amount of time without calling casinos a scam as you will calling them one, so calm down chill out.. what will be will be! More then likely it was the holidays as Lips said.. alot of place of businesses had tocatch up afterwards.

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