WinPalace - Resolved

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      • No avatar a78
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        I see WinPalace has a 450 percent sign up bonus..very generous but alot of rogues pump out large scale chips...any one played here and had good experiences?
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        I don't think it is a rouge casino, I have deposited there several times, never had the chance to cashout, but it is recommened on a lot of forums.  I have read about people getting paid as well. 
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          Super Hero
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        I happen to deposit there a little too...and the cs is very nice...especially "Jordan"...if you deposit, and lose it all, wait a few hrs, contact Jordan @live chat or email him @ jordan@winpalace.com & request a free chip. They always give me a free chip between $20-$25. Thats the reason I don't mind depositing there. I like 'em! 
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        well i won 800 bucks and then tried to withdrawl and they wont let me told me they was going to send an e-mail telling me why I wont get my money but never got that either..  Very pissed off
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        I wonder if there is a rep on the board, maybe you can get some answers.
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        No i talked to customer support who says they can do nothing because its the finance dept that controls that sort of thing and that they are sending me an e-mail that i never got...This was the last wait day until my fax form cleared and I could withdrawl, would'nt you know also the day they disabled my account!!
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          Super Hero
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        Hi Beans725,
        Sorry it took me long to reply, needed to get all the details from Winpalace finance.
        As it is stated, this bonus is restricted to slot games only. By gaining all your winnings on restricted games, such as Blackjack, you broke the terms of the bonus. As 13oclock says in the first post, this is a very high bonus and this is the reason why it's a slots bonus only.
        I apologize that you haven't received an immediate email, it was sent to you the same day, but only today Adriana noticed that it bounced back and resent it to you.
        Needless to say that your deposit was immediately sent back.
        Hope I helped to clarify this issue.
        Kind regards,
        Daniel
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        N daniel did not clarify if you look on the slots 450 bonus that you offer through this site there is nothing that says their are restricted games NOTHING AT ALL all it says is there is a 35X playthrough,and then remember when I called you and you told me I was almost through with my playthrough and everything was OK. Then when I try to cash out I hear about all these RESTRICTED GAMES. DONT YOU THINK YOU SHOULD PUT WHAT IS RESTRICTED WHERE ALL THE OTHER PLAYTHROUGH DETAILS ARE???  SO YOU DONT SCREW PEOPLE OUT OF THEIR MONEY!!!!
      • No avatar a78
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        well, personally, having played at several casinos, i assume with bonuses, that craps, blackjack, roulette and progressives do not apply toward bonus WR as they rarely do...but i do check the terms and conditions on their pages and verify with a rep before I play, and copy and paste my chat sessions
        btw, a quick look at the winpalace Ts and C's, I did see this right on their page:
        6.To receive bonus payments, all casino accounts must have a valid e-mail address and telephone number.
        7.Unless otherwise stated, offers do not apply to Craps, Roulette, Blackjack and War.
        8.Any free money given without requiring a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 5x the bonus given e.g. $50 given; max cash out = $250 (Random Jackpots are also included).
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        Beans725,
        To clarify, i do not work directly for the casino, but for the affiliate program. Not to take any responsibility from myself, but it takes me time to check things out.
        From the data i got yesterday you indeed have played restricted games before wagering your bonus and in my opinion the T&C are clear.
        Nevertheless, i'll check again your complain with the casino and ask them to recheck all the details and the call you mention.  
        Kind regards,
        Daniel


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        beans725 wrote:

        N daniel did not clarify if you look on the slots 450 bonus that you offer through this site there is nothing that says their are restricted games NOTHING AT ALL all it says is there is a 35X playthrough,
        [/quote]

        Well you are incorrect . Its clearly sated in our Win Palace Review and this thread Exclusive Sign Up Deposit bonus at Win Palace Casino this bonus is for slots ONLY .

        [quote]RESTRICTED GAMES. DONT YOU THINK YOU SHOULD PUT WHAT IS RESTRICTED WHERE ALL THE OTHER PLAYTHROUGH DETAILS ARE???  SO YOU DONT SCREW PEOPLE OUT OF THEIR MONEY!!!!


        Ther is no need for yelling. I understand your frustration BUT you should always read the terms and conditons before playing. Its very clear and simple you broke the casino T&Cs and they took your money and refunded your deposit.

        Im sorry but you have no valid complaint here.


        Admin
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        To reply Zuga it says:
        Playthrough = 35xd+b, slots only
        Now most people would think that slots only count toward the playthrough since its listed right by the playthrough. Not the fact that if you play acouple hands og black jack all your winnings are void!!!
      • Me
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        1.fact
        Most ppl, If not all , would think that Slots Only means you can play slots Only and No other game.

        2.fact
        You didnt bother to read our review Win Palace Review , where its clearly stated what games count towards meeting the wagering requirements.

        3.fact
        You didnt bother to read casino terms and conditons

        Instead you came here and accused the casino for screwing you (Im using your very own words), and made false statement about LCB not having correct info about this promo.

        You were clearly proved wrong, so deal with it and move on.

        Dont go around and accuse other ppl for your own mistake.

        I wont let you do that .


        Admin
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        Look Zuga I did read the terms and conditions but for the bonus I used 450 slots there is no terms and conditions on the site AM I RIGHT!

        Second on clicked on your win pace review show me where it says if you play anything other than slots your winnings are void

        The first phrase that came to mind when I saw the home page of WinPalace were ‘elegant’, ‘plush’, ‘rich’, ‘red carpet’, and more on those lines. For that is the feeling the casino exudes, with its rich color schemes and neat layouts. This casino is immensely popular among online casino enthusiasts and is available in five different languages – French, Spanish, German, Italian and, of course, English.

        I found out that WinPalace is a casino that is owned and operated by an English company called Regalbar Ltd., which is based in the UK and licensed by the UK government. One of the cool things about this casino is that it accepts players from the US.

        One of the many good things about WinPalace was its customer support. I always believe that the efficiency and genuineness of a business venture is apparent in its customer support. WinPalace has a very efficient customer support team that employs the right mix of friendliness and professionalism to make you feel relaxed and reassured. Members of this team are available 24x7 over telephone, live chat, and also e-mail.

        Online Casino Bonus Details
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        Software and Games
        When there is good quality on offer, make use of it; that has been something I always tell my friends. That is true about casino software as well and WinPalace scores high in that aspect. The software it uses is from Real Time Gaming, one of the big names when it comes to online gaming software.

        Thanks to the software, the casino has a number of exciting features – a 3D interface, stereo sound and superb graphics, fast downloads, a cool selection of games, and fabulous promotions. You can either download the software or play directly from a browser in the instant play mode.

        I really had a field day checking out the games on offer at WinPalace, and there were quite a few of them! The games available included table games, video poker, roulette, craps, slots, specially the slots from the Real series, and also specialty games. Table games included blackjack, baccarat, Caribbean Hold’em Poker, Caribbean Stud Poker, Let ‘Em Ride, Pontoon, Red Dog, Pai Gow Poker, and many more. There are also a number of progressive jackpots as well. In all, there are more than a 100 different games to choose from at WinPalace.

        Promotions
        I always look forward to the promotions section of any online casino, because who doesn’t want to play with free money? At WinPalace, I was not disappointed, considering the opening bonus for newcomers like me is a 200% bonus up to $500 on my first as well as second deposits, making it a cool $1000-max bonus. I am a big slots fan, and for all slots lovers like me, there is a treat in store at WinPalace – a mammoth 300% bonus up to $3,000 on the first deposit!

        There are other bonuses as well, including a high roller bonus of 200% up to $2,000 on a first deposit of $750 and a high roller pro bonus that gives a 20% cash-back on a first deposit of $750.

        Banking
        WinPalace casino supports all my favorite alternative deposit options. Apart from using my credit cards (Visa, MasterCard, and American Express usually), I am also given the option of using NETeller, Gold-Pay, Click2Pay, UKash, eWalletXpress, ClickandBuy, and UseMyWallet. The casino conducts all its transactions in US Dollars.



        Win Palace in our Forums:

            * WinPalace.....right-on or rogue? - Post By: 13oclock
            * Re: Winpalace / Mayflower casinos - Post By: susie h
            * Re: Excluisve $26 ND at Win Palace Casino - Post By: josie46
            * Why is Santa Striking Back? - Post By: lipstick_xoxos
            * Exclusive Sign Up Deposit bonus at Win Palace Casino - Post By: Luckynn
            * Re: New RIVAL casino "Traditon Casino&amp... - Post By: r3m1xx

                 
        Win Palace Screen Shots
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        Banking at Win Palace
        Win Palace supports banking methods in their casino for only deposits by ClickandBuy, Click2Pay, Neteller, MasterCard, Ukash, eWalletXpress, American Express and Visa.

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        Currencies and Languages supported:
        The currencies that Win Palace allows to be used in casino accounts are U.S. Dollars. They also offer the online casino interface in 5 languages being German, Spanish, Italian, English and French.

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        Member Comments
        wackymac - 17/8/09:
        are there any free no deposit ghips for this casino
        joshac - 18/8/09:
        We should have some very soon.
        daniel.affactive - 4/11/09:
        Now Winpalace offers LCB an exclusive $26 No Deposit bonus!
        Have fun!
        csjequ - 5/11/09:
        Hi.
        Ive tried to get the $26 LBCFREE....does not work 4 me???? I wonder why???? Livehelp cant help either??? wonder again???? So I gave up..no wonder ;-))))Did download from this link here and reg. new player..Any comments is welcome
        waynemasters - 6/11/09:
        Folks, do yourself a favour and avoid this casino, if you can call it that. These games are set extremely tight, the customer service is very rude. Based on my initial deposit I played with a bankroll of $500. Usually RTG sites are fairly good with game hit frequency. NOT at Win Palace. My money was gone in less than 3 minutes. My payout ratio was 40%!! It is sites like this that cause people to chargeback. Again, avoid this site at ALL cost.
        justakiwigirl - 8/11/09:
        i AGREE WITH YOU WAYNEMASTERS , played with 115 bankroll on $2 bets and thebest return was 50 cents, won t be depositing here ever again,
        daniel.affactive - 9/11/09:
        Hi, this is the response that I've got from Winpalace's management:
        Win Palace Casino runs on the well known and trusted Realtime Gaming (RTG) software, which ‎undergoes regular testing by Technical Systems Testing (TST), the internationally recognized and ‎independent accredited testing facility for both land based and online gaming operations.‎

        All payouts are set by the software provider, RTG, while the casino has no impact on the payouts. We ‎are terribly sorry you experienced some bad luck. However, we provide the same payouts as all other ‎RTG brands.‎
        beans725 - 7/12/09:
        Do not play at this site I won 1,000 and they never payed me they say they sent me an-email describing why i did not get payed but never got it and of course their is no way to talk to the finance dept..
        daniel.affactive - 8/12/09:
        Hi Beans725,
        Sorry it took me long to reply, need to get the details from Winpalace finance.
        As it is stated, this bonus is restricted to slot games only. By gaining all your winnings on restricted games, such as Blackjack, you broke the terms of the bonus.
        I apologize that you haven't received an immediate email, it was sent to you the same day, but only today Adriana noticed that it bounced back and resent it to you.
        Needless to say that your deposit was immediately sent back.
        Hope I helped to clarify this issue.
        Kind regards,
        Daniel
        beans725 - 9/12/09:
        fist of all daniel read up above it does not say anything about restricted games does it and I am certain that I did not play any of those restricted games till i playe dthrough my playthrought and talked to you and you told me everything is good that I played through my playthrough and I am ready to cash-out
        joshac - 9/12/09:
        Hi Beans725, you will notice on the bottom line of a bonus the wagering for allowed games.... and all of them are slots only on these bonuses..

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        I copy and pasted the whole review so you can show me where it says this

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