WinPalace - Resolved

I see WinPalace has a 450 percent sign up bonus..very generous but alot of rogues pump out large scale chips...any one played here and had good experiences?

I don't think it is a rouge casino, I have deposited there several times, never had the chance to cashout, but it is recommened on a lot of forums.  I have read about people getting paid as well. 

I happen to deposit there a little too...and the cs is very nice...especially "Jordan"...if you deposit, and lose it all, wait a few hrs, contact Jordan @live chat or email him @ jordan@winpalace.com & request a free chip. They always give me a free chip between $20-$25. Thats the reason I don't mind depositing there. I like 'em! 

well i won 800 bucks and then tried to withdrawl and they wont let me told me they was going to send an e-mail telling me why I wont get my money but never got that either..  Very pissed off

I wonder if there is a rep on the board, maybe you can get some answers.

No i talked to customer support who says they can do nothing because its the finance dept that controls that sort of thing and that they are sending me an e-mail that i never got...This was the last wait day until my fax form cleared and I could withdrawl, would'nt you know also the day they disabled my account!!

Hi Beans725,
Sorry it took me long to reply, needed to get all the details from Winpalace finance.
As it is stated, this bonus is restricted to slot games only. By gaining all your winnings on restricted games, such as Blackjack, you broke the terms of the bonus. As 13oclock says in the first post, this is a very high bonus and this is the reason why it's a slots bonus only.
I apologize that you haven't received an immediate email, it was sent to you the same day, but only today Adriana noticed that it bounced back and resent it to you.
Needless to say that your deposit was immediately sent back.
Hope I helped to clarify this issue.
Kind regards,
Daniel

N daniel did not clarify if you look on the slots 450 bonus that you offer through this site there is nothing that says their are restricted games NOTHING AT ALL all it says is there is a 35X playthrough,and then remember when I called you and you told me I was almost through with my playthrough and everything was OK. Then when I try to cash out I hear about all these RESTRICTED GAMES. DONT YOU THINK YOU SHOULD PUT WHAT IS RESTRICTED WHERE ALL THE OTHER PLAYTHROUGH DETAILS ARE???  SO YOU DONT SCREW PEOPLE OUT OF THEIR MONEY!!!!

well, personally, having played at several casinos, i assume with bonuses, that craps, blackjack, roulette and progressives do not apply toward bonus WR as they rarely do...but i do check the terms and conditions on their pages and verify with a rep before I play, and copy and paste my chat sessions
btw, a quick look at the winpalace Ts and C's, I did see this right on their page:
6.To receive bonus payments, all casino accounts must have a valid e-mail address and telephone number.
7.Unless otherwise stated, offers do not apply to Craps, Roulette, Blackjack and War.
8.Any free money given without requiring a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 5x the bonus given e.g. $50 given; max cash out = $250 (Random Jackpots are also included).

Beans725,
To clarify, i do not work directly for the casino, but for the affiliate program. Not to take any responsibility from myself, but it takes me time to check things out.
From the data i got yesterday you indeed have played restricted games before wagering your bonus and in my opinion the T&C are clear.
Nevertheless, i'll check again your complain with the casino and ask them to recheck all the details and the call you mention.  
Kind regards,
Daniel

To reply Zuga it says:
Playthrough = 35xd+b, slots only
Now most people would think that slots only count toward the playthrough since its listed right by the playthrough. Not the fact that if you play acouple hands og black jack all your winnings are void!!!

1.fact
Most ppl, If not all , would think that Slots Only means you can play slots Only and No other game.

2.fact
You didnt bother to read our review Win Palace Review , where its clearly stated what games count towards meeting the wagering requirements.

3.fact
You didnt bother to read casino terms and conditons

Instead you came here and accused the casino for screwing you (Im using your very own words), and made false statement about LCB not having correct info about this promo.

You were clearly proved wrong, so deal with it and move on.

Dont go around and accuse other ppl for your own mistake.

I wont let you do that .


Admin

Look Zuga I did read the terms and conditions but for the bonus I used 450 slots there is no terms and conditions on the site AM I RIGHT!

Second on clicked on your win pace review show me where it says if you play anything other than slots your winnings are void

The first phrase that came to mind when I saw the home page of WinPalace were ‘elegant’, ‘plush’, ‘rich’, ‘red carpet’, and more on those lines. For that is the feeling the casino exudes, with its rich color schemes and neat layouts. This casino is immensely popular among online casino enthusiasts and is available in five different languages – French, Spanish, German, Italian and, of course, English.

I found out that WinPalace is a casino that is owned and operated by an English company called Regalbar Ltd., which is based in the UK and licensed by the UK government. One of the cool things about this casino is that it accepts players from the US.

One of the many good things about WinPalace was its customer support. I always believe that the efficiency and genuineness of a business venture is apparent in its customer support. WinPalace has a very efficient customer support team that employs the right mix of friendliness and professionalism to make you feel relaxed and reassured. Members of this team are available 24x7 over telephone, live chat, and also e-mail.

Online Casino Bonus Details
bonus type
cashable? max bonus code Bonus Given lowest WR
lcb.org exclusive bonusNo Deposit Casino Bonus - EXCLUSIVE non cashable $26 LCBFREE before 40xbonus
A first deposit of at least $21 must be made, in order to be able to withdraw your winnings. A player may make only one withdrawal of any winnings earned using a No Deposit Bonus, and this withdrawal is limited to a maximum amount of $130. This bonus is valid until December 31st, 2009 at 11:59 casino time.
Wagering Requirements (WR)
This is the amount that you are required to wager before requesting a withdrawal.  b = bonus  d = deposit.
classic blackjack other blackjack video poker craps baccarat poker games casino war sicbo american roulette other roulette slots parlor games
- - - - - - - - - - 40xb -
bonus type
cashable? bonus % max bonus deposit for max bonus code Bonus Given lowest WR
lcb.org exclusive bonusSign Up Bonus - Slots - EXCLUSIVE non cashable 450% $4500 $1000 450slots before 35xbonus&deposit
Wagering Requirements (WR)
This is the amount that you are required to wager before requesting a withdrawal.  b = bonus  d = deposit.
classic blackjack other blackjack video poker craps baccarat poker games casino war sicbo american roulette other roulette slots parlor games
- - - - - - - - - - 35xb&d -
bonus type
cashable? bonus % max bonus deposit for max bonus code Bonus Given lowest WR
lcb.org exclusive bonusSign Up Bonus - EXCLUSIVE non cashable 200% $500 $250 LCBWELCOME before 45xbonus&deposit
Deposits of a minimum $21 and up qualify for this bonus. This coupon can only be redeemed by the player five (5) times. The same coupon code cannot be used a second time.
Wagering Requirements (WR)
This is the amount that you are required to wager before requesting a withdrawal.  b = bonus  d = deposit.
classic blackjack other blackjack video poker craps baccarat poker games casino war sicbo american roulette other roulette slots parlor games
- - - - - - - - - - 45xb&d -
bonus type
cashable? bonus % max bonus deposit for max bonus code Bonus Given lowest WR
Sign Up Bonus non cashable 200% $500 $250 PALACEWELCOME before 45xbonus&deposit
Wagering Requirements (WR)
This is the amount that you are required to wager before requesting a withdrawal.  b = bonus  d = deposit.
classic blackjack other blackjack video poker craps baccarat poker games casino war sicbo american roulette other roulette slots parlor games
- - - - - - - - - - 45xb&d -
bonus type
cashable? bonus % max bonus deposit for max bonus code Bonus Given lowest WR
2nd Deposit Bonus non cashable 200% $500 $250 PALACEWELCOME before 45xbonus&deposit
Wagering Requirements (WR)
This is the amount that you are required to wager before requesting a withdrawal.  b = bonus  d = deposit.
classic blackjack other blackjack video poker craps baccarat poker games casino war sicbo american roulette other roulette slots parlor games
- - - - - - - - - - 45xb&d -
bonus type
cashable? bonus % max bonus deposit for max bonus code lowest WR
Sign Up Bonus - Slots non cashable 300% $3000 $1000 WINSLOTS 25xbonus&deposit
Wagering Requirements (WR)
This is the amount that you are required to wager before requesting a withdrawal.  b = bonus  d = deposit.
classic blackjack other blackjack video poker craps baccarat poker games casino war sicbo american roulette other roulette slots parlor games
- - - - - - - - - - 25xb&d -
bonus type
cashable? bonus % max bonus deposit for max bonus code Bonus Given lowest WR
Sign Up Bonus - Highroller non cashable 200% $2000 $1000 ULTIMATEWIN before 30xbonus&deposit
Deposits of a minimum $750 and up qualify for this bonus.
Wagering Requirements (WR)
This is the amount that you are required to wager before requesting a withdrawal.  b = bonus  d = deposit.
classic blackjack other blackjack video poker craps baccarat poker games casino war sicbo american roulette other roulette slots parlor games
- - - - - - - - - - 30xb&d -


Software and Games
When there is good quality on offer, make use of it; that has been something I always tell my friends. That is true about casino software as well and WinPalace scores high in that aspect. The software it uses is from Real Time Gaming, one of the big names when it comes to online gaming software.

Thanks to the software, the casino has a number of exciting features – a 3D interface, stereo sound and superb graphics, fast downloads, a cool selection of games, and fabulous promotions. You can either download the software or play directly from a browser in the instant play mode.

I really had a field day checking out the games on offer at WinPalace, and there were quite a few of them! The games available included table games, video poker, roulette, craps, slots, specially the slots from the Real series, and also specialty games. Table games included blackjack, baccarat, Caribbean Hold’em Poker, Caribbean Stud Poker, Let ‘Em Ride, Pontoon, Red Dog, Pai Gow Poker, and many more. There are also a number of progressive jackpots as well. In all, there are more than a 100 different games to choose from at WinPalace.

Promotions
I always look forward to the promotions section of any online casino, because who doesn’t want to play with free money? At WinPalace, I was not disappointed, considering the opening bonus for newcomers like me is a 200% bonus up to $500 on my first as well as second deposits, making it a cool $1000-max bonus. I am a big slots fan, and for all slots lovers like me, there is a treat in store at WinPalace – a mammoth 300% bonus up to $3,000 on the first deposit!

There are other bonuses as well, including a high roller bonus of 200% up to $2,000 on a first deposit of $750 and a high roller pro bonus that gives a 20% cash-back on a first deposit of $750.

Banking
WinPalace casino supports all my favorite alternative deposit options. Apart from using my credit cards (Visa, MasterCard, and American Express usually), I am also given the option of using NETeller, Gold-Pay, Click2Pay, UKash, eWalletXpress, ClickandBuy, and UseMyWallet. The casino conducts all its transactions in US Dollars.



Win Palace in our Forums:

    * WinPalace.....right-on or rogue? - Post By: 13oclock
    * Re: Winpalace / Mayflower casinos - Post By: susie h
    * Re: Excluisve $26 ND at Win Palace Casino - Post By: josie46
    * Why is Santa Striking Back? - Post By: lipstick_xoxos
    * Exclusive Sign Up Deposit bonus at Win Palace Casino - Post By: Luckynn
    * Re: New RIVAL casino "Traditon Casino&amp... - Post By: r3m1xx

         
Win Palace Screen Shots
Win Palace Home Page Win Palace Lobby Win Palace Bank

Banking at Win Palace
Win Palace supports banking methods in their casino for only deposits by ClickandBuy, Click2Pay, Neteller, MasterCard, Ukash, eWalletXpress, American Express and Visa.

American ExpressClick2PayClickandBuyeWalletXpressMasterCardNetellerUkashVisa

Currencies and Languages supported:
The currencies that Win Palace allows to be used in casino accounts are U.S. Dollars. They also offer the online casino interface in 5 languages being German, Spanish, Italian, English and French.

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Jackpots at Win Palace:
slot
jackpot screenshots
I.R.I.S 3000 $273,492 I.R.I.S 3000 review I.R.I.S 3000 review
Crazy Dragon $22,498 Crazy Dragon review
Sevens & Stripes N/A Sevens & Stripes review

Member Comments
wackymac - 17/8/09:
are there any free no deposit ghips for this casino
joshac - 18/8/09:
We should have some very soon.
daniel.affactive - 4/11/09:
Now Winpalace offers LCB an exclusive $26 No Deposit bonus!
Have fun!
csjequ - 5/11/09:
Hi.
Ive tried to get the $26 LBCFREE....does not work 4 me???? I wonder why???? Livehelp cant help either??? wonder again???? So I gave up..no wonder ;-))))Did download from this link here and reg. new player..Any comments is welcome
waynemasters - 6/11/09:
Folks, do yourself a favour and avoid this casino, if you can call it that. These games are set extremely tight, the customer service is very rude. Based on my initial deposit I played with a bankroll of $500. Usually RTG sites are fairly good with game hit frequency. NOT at Win Palace. My money was gone in less than 3 minutes. My payout ratio was 40%!! It is sites like this that cause people to chargeback. Again, avoid this site at ALL cost.
justakiwigirl - 8/11/09:
i AGREE WITH YOU WAYNEMASTERS , played with 115 bankroll on $2 bets and thebest return was 50 cents, won t be depositing here ever again,
daniel.affactive - 9/11/09:
Hi, this is the response that I've got from Winpalace's management:
Win Palace Casino runs on the well known and trusted Realtime Gaming (RTG) software, which ‎undergoes regular testing by Technical Systems Testing (TST), the internationally recognized and ‎independent accredited testing facility for both land based and online gaming operations.‎

All payouts are set by the software provider, RTG, while the casino has no impact on the payouts. We ‎are terribly sorry you experienced some bad luck. However, we provide the same payouts as all other ‎RTG brands.‎
beans725 - 7/12/09:
Do not play at this site I won 1,000 and they never payed me they say they sent me an-email describing why i did not get payed but never got it and of course their is no way to talk to the finance dept..
daniel.affactive - 8/12/09:
Hi Beans725,
Sorry it took me long to reply, need to get the details from Winpalace finance.
As it is stated, this bonus is restricted to slot games only. By gaining all your winnings on restricted games, such as Blackjack, you broke the terms of the bonus.
I apologize that you haven't received an immediate email, it was sent to you the same day, but only today Adriana noticed that it bounced back and resent it to you.
Needless to say that your deposit was immediately sent back.
Hope I helped to clarify this issue.
Kind regards,
Daniel
beans725 - 9/12/09:
fist of all daniel read up above it does not say anything about restricted games does it and I am certain that I did not play any of those restricted games till i playe dthrough my playthrought and talked to you and you told me everything is good that I played through my playthrough and I am ready to cash-out
joshac - 9/12/09:
Hi Beans725, you will notice on the bottom line of a bonus the wagering for allowed games.... and all of them are slots only on these bonuses..

Post A Comment
Name: beans725
Enter Comment:

I copy and pasted the whole review so you can show me where it says this

i see it myself personally....it says slots bonus for the 450 percent and below only slots shows your playthrough requiremnets...when you click the link it alo takes you to the casino where the details are more in depth..listed under terms and conditions:

7.Unless otherwise stated, offers do not apply to Craps, Roulette, Blackjack and War.

Like i said Zuga you said this automatically means that other games are restricted. Well should'nt it say that I dont gamble on these casinos everyday like you guys do I checked out everything I could and thought it meant toward the wagering requirements.  I dont understand why they just cant put that down saying if you play any other game all your winnings will be void I have 2 jobs and a kid, I just do this every once in a while not every day so I dont know that automatically means something, why dont they put the exact conditions, thats all I am saying...

chalk it up to a learning experience...for reference, nearly if not all casinos use the same guidelines...they will void winnings if terms arent followed...rule of thumb...chips coming with a match bonus or free chips have wagering requirements that must be met in order to withdraw and they will all have terms and conditions...scour the page and check em out in detail...and always ask a rep to verify and save the chat session on your computer..GL

Hey 13,

First gotta tell ya, Just love the cartoon! Those shoes are the bomb! I have played at WinPalace and after my documents were approved cashed out without any problems. I think it was a day or 2 after my request I had my money.  I don't think they are rogue, I like that casino, I don't use their bonuses because I think the playthrough is to high but when I do make a deposit there ( I have never deposited more than 50 dollars at a time) I usually get quite a bit of play time with them. I recommend them to you.

That is just my opinion though. Good Luck to ya and let those shoes rock on!

LH

Hi Beans725,
Hope this post will close this issue once and for all. Please read till the end.

As i said and as you admited yourself, you have indeed played on restricted games before wagering your bonus. In our opinion (and as you can see others agree with us), our T&C are clear.

We have discussed your case profoundly with the LCB Team, Admin and Zuga, and since this is the first time that we have such a case with Winpalace casino, we decided to transfer you your winnings that were wagered correctly.

You have in your account $701 + $99 of the bonus given (which is a play bonus). We will transfer you $550 of your legit winnings.
Winpalace finance will contact you in case they will need any info regarding the payment.

For the future, I want to clarify that this case is an exception and in the future we will act strictly by our T&C.

Kind regards and enjoy your winnings,

Daniel

Daniel,

That was very nice of you to do that for Beans. You just confirmed my post stating your not a rogue casino, I applaud you for taking the time to rectify the situation most other casinos would not have done that.

Beans, you should be thanking her over and over again because she went way beyond what most other casinos would have.

Keep up the great work Daniel!

LH

Hi Daniel,

this is very generous and I too applaud you for making this decision.
Its needless to say its more than fair.

I also urge to all players to ALWAYS read the terms and conditions before playing to avoid any possible confusion.
Also if you have any questions you can always post at LCB and some1 will assist you.


P.S.
Im also changing the title of this thread.

cheers
Zuga

lol, zuga......ya, when I named the thread, it was a valid question I was curious about.
Perosnally, I have no problem with WinPalace...I was just asking around

Hey 13,

There is no harm in asking.... that is how we all find things out.

LH
PS. Those shoes are still rockin'

lmfao, i dont know how the artist thought id wear them, heehee..im a black leather shoe kinda guy

Wow that is awesome and I do thank you guys for doing that and will continue to play there.. I have friends at my work that asked about this casino and was waiting to see if they pay and I will recommend you guys.. I was very upset at first and thats because I thought I was getting ripped off.  I now know what a good casino does to keep their customers happy Thanks Winpalace!!!

Just wanted to add I've played at winpalace quite a few times ,I have had my docs sent in and verified in a timely manner.  All emails phone ,calls very friendly cs.  They send out awsome bonuses at least every week, which is more then some.  I like winpalace the only thing missin is a loyalty program. 

Hi Rebecca,
I fully agree with your comment regarding the loyalty program. We are already working on it, hopefully it will be added soon.
Thank you,
Daniel

has winPalace proven to be reputable based on this thread?  I signed up and want to get a little advice before a larger deposit....

I have deposited at win palace many many times.  I got close one time....but wouldn't u know.....at just that point it turned sour hummm.......while they have bonus every week...if u can never make the play though what does that matter.......I play at alot of casinos and i'll deposit up to 10 ,15 times before i give up winpalace i have given up on there customer support is great...but if u never win or it always goes sour when ur close to the play though none of that matters.  MY personal opinion. The most legit casino online is INETBET.  I think time will prove me right about win palace.

I have won about $23000 playing slots from a 250$ deposit. My account is now locked and under investigation... I really hope that this isn't some way of trying to avoid paying my winnings... I will update as soon as I know more. 

The reason I got from WinPalace is believed "unfair gaming".. But I have surely done nothing strange or unfair.. I have only played big bets on slots and been really lucky.. I haven't even made a cash out request.. I have sent two emails and asked for a transparent investigation but I have not even got a reply.. Could perhaps Danielg the representative for WinPalace help me out here?? I'm pretty nervous right now since I won so much money.. Probably I'm just silly and I will have my account re-opened again and everything will be OK again.

Hi Palmer,
I've checked with Winpalace finance and unfortunately your account is indeed under investigation.
It usually takes faster and you will be contacted and informed about the details.
I do hope that it will be solved in the best way.
Kind regards,
Daniel

Palmer,

With such a large sum of money being won I am sure it is just a precaution to make sure everything is fair. I can see why the casino is looking at your account. You did win a large sum of money, and by the way WTG!!!!!!

What I can't see is why they have locked it. Just give them a few days but please let us know how things turn out.

LH

Thanks The security is ofc important but locking my account and not replying my emails does not make me feel comfortable.. I haven't done anything unfair and I expect that WinPalace does the same!

I will update how they handle things..

Just wanted to say that still after almost 2 months I have not heard anything from winpalace. They could cover my account activity in an hour if they just did it... What is taking time?

yes, its still locked along with the 23k of winnings.. What should I do?

Maybe daniel can get this sorted for you.  I hope so.

blue

Hi Palmer,
I truly apologize for the long waiting time. I've checked now and I hope it will be approved within few days.
Kind regards,
Daniel

Just to inform: Palmer's faxback was approved yesterday and the account opened.
Regards,
Daniel

Thanks for update Daniel, WTG Palmer, hopefully your cashout will go through smoothly!

LH

Thank you Daniel! I got my first withdrawal today 

I am so happy for you palmer! WTG on your win!

LH

Win Palace is definately one of my favorites! Now, I did have a nice win from them which paid out in a timely manner, but as much as that is also their very nice and helpful customer service &  freebies! Being fairly new to the whole online casino world..when I go to their chat, no matter how dumb the question prob is....they never make me feel that way.  Now...I have deposited quite a few times since my win, nothing more...yet =)  But my feelings are that they are a very reputable casino & I will be staying!