withdrawal from atlantis gold casino

Hi guys,
i checked at LCB all casinos list and found out that atlantis gold is not under warning.
so i decided to deposit 20 and withdrew 100 from them.
Anyone facing problems withdrawing from atlantis gold?
hope u guys can share

Thank u guys..

Last I knew a standard withdrawal was taking 2 to 4 weeks to process.  Yet according to the rep a little while ago, they were suppose to be speeding that time frame up.  Now whether they did or not is beyond me.
If you need help, in the direct casino support section I believe that was a rep who could help you if the process starts taking too long.

wow .. if there is a casino rep for atlantis gold here i shouldnt be worried anymore hehehe..
if they take so long probably LCB will give it a warning mark...LOL

smelling something that will cause my withdrawal to take quite sometime..
sent docs to the casino support (got ticket number but no reply)
sent request for form of authorization for withdrawal (got ticket number again and no response)
in the email it's stated will be replied NOT longer than 24 hours..but still no email.
Please help me if there is a casino rep for Atlantis gold here
thx

Hi anfransen

you can PM their rep here : AtlantisGold

Zuga

Wow thanks so much hehe..gotta pm him now

sent a PM to the casino rep but not replied yet..

Ill email the Rep just in case.

Zuga

sure boss thank u so much~

still no email or response from the rep...o.O ~what's happening here~

finally a reply from atlantis gold..will keep updating

Hi there, I beleive Accounts sent you want documents you needed to send in to process withdrawal. Do not worry they will reply all the time within 24-48hrs. Thanks and let us know if you need any further assistance.

just out of curiousity,  why would it take 24-48 hrs to reply to an email? EVER?

@dabigdog: well...i have no idea..as long as i got my winnings then it's okay
@AtlantisGold: yeah thank u so much i got a reply to submit another docs. hope everything is fine after submitting them.

totally unacceptable to own a business and not own a phone.....LAME

I'm sure they own a phone.
Actually, i just went and looked: Contact Us
Toll free : 855-363-1742

i guess when i say "phone", i mean a number you can call to talk to someone that  (a.) answers,  or  (b.) is qualified to answer the questions and not just say "they are off, but you can send an email"

yep i sent mails...it's been i think 5 days since i made a withdrawal well..to avoid being marked as warning here, i guess they have to process withdrawal faster

how much longer should i wait their live chat cant help anything regarding withdrawal and always ask to send email to their email.

6-15 oct , my withdrawal is still pending

another 2 days passed still nothing regarding my withdrawal..sigh...

See the last I knew, withdrawals were taking 10 to 15 business days to approve, and another almost week to hit the bank.  Hence why the rep said things were going to speed up in that department.  Yet I'm going to guess probably not.
I really hope you get your money soon.  For a casino that advertises faster withdrawals, really aren't holding up there end of the deal are they?  You play, send in your docs, and now are waiting.  My guess is probably harass support two times a day, my guess if your harass them enough they'll find a way to pay you. 

Hi guys and gals,

I was away on a biz trip, and did not realize this wasnt resolved yet.

Im going to send a follow up and ask the Rep for an update.

Zuga

Dear Anfransen,

We have generated a support ticket to help us track your inquiry. Your ticket code is LTKxxxxxxxxxx7X. Please use this code in any further communication.

As we have not received your documents to date, we have now returned your withdrawal request to your casino account.   



Regards,

Lara Brown

Accounts Analyst




Oh this is just great i am not sure why this is happening to me.. i am not a new online gamblers and i am aware of the withdrawal procedure of sending docs and stuffs.. i have done that as soon i requested withdrawal and after i asked the live rep where i should send the docs to..
This is going to take freaking long time if they need to check my docs again and stuffs...

oh shit..after i replied the email above i got this email :

Dear anfransen wijaya,

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK53307444086X. Please use this code in any further communication.



The ticket generated is totally different from the first one... sighh....

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. <<< maybe they should change the within one business day to a week or something cos the fastest time i got replied is almost a week

DAMN it is making me so ANGRY!!!
THIS CASINO IS DEFINITELY A FREAKING CHEATER.
See below:
1. this is when i got my withdrawal reversed and i tried to withdraw again

2. as u can see below i have my 100USD CASH REVERSED

3. they say i have active bonus that requires me to wager again..WHAT IS THAT and does reverse withdrawal makes u have to wager ur money again???


AtlantisGold Rep please solve this problem

Hi anfransen,

could you please confirm you sent all the requested verification docs?

I got the same reply that they still waiting for them, hence could not process your cahsout/

Zuga

Dear Zuga please see my last post

i cant even make a withdrawal now

Sorry I dont see where you said you sent all the docs.

Please confirm you did send them.

here's the case now..
1. i got an email that my withdrawal is reversed cos i havent sent docs.
2. i sent docs again and i logged in to my account and tried to made withdrawal.
3. once i entered the cashier i see that my 100 withdrawal that is reversed is no longer CASH it is +bonus money.

Ok, lemme email them again.

Will keep you posted. Until then please refrain from posting at this thread and give the casino the chance to sort things out.

cheers
Zuga

sure sure...dont worry hope they can solve it soon~ thanks

There seems to be an issue with your docs ( incomplete ).

Ill private message you what they need to be sent.

Zuga

i just got this email from them:

Reference number: LTK53307444086X Please use this ticket number in any correspondence with us.
Subject: New Inquiry LTK53307444086X



Dear Anfransen,

Thank you for sending your documents through.

Please feel free to contact us if you have any additional questions.



Sincerely,

Lara Brown

Accounts Analyst

maybe they should turn my money to 100 cash first not 98.3 (cash) +1.7(bonus money)

Hello,
I had recently very similar bonus problem, I described it on Live chat and they fixed it after one day

the live chat is not even able to access the cashier/withdrawal when i asked them, they only ask me to just send email to their support.. so i doubt it but thanks, glad to hear it

here is the prove:

Please wait for a site operator to respond.

You are not currently in a chat session.

You are not currently in a chat session.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Anthony Perez'

Anthony Perez: Welcome to Atlantis Gold Casino's customer support.  May I have your email address please?

you: hi there my user is anfransen_xxxxxxxx@hotmail.com

you: can u help me check my account

you: i am facing this problem

you: i made a withdrawal of 100USD

you: and i sent email with all my documents attached

you: then maybe it wasnt delivered

you: so they reverse withdrawal my money

you: when it arrived it wasnt 100USD cash but it is 98.7 cash and 1.3 bonus money

Anthony Perez: i am sorry, but we do not have withdrawal information over live chat as it is only handled by our accounts team

you: that i have to wager again

Anthony Perez: Please send an email to accounts@atlantisgoldcasino.com for any withdrawal or cashout inquiry and follow up

In my case It looked something like that : After making a playthrough the bonus was still active.( 1.3 euro) and I couldnt charge the withdrawal...  I described It on live chat , the girl said that she  pass this problem to the proper department. After one day they removed  bonus money but I had to make it again to the minimum withdrawal(  I had 99,7$ on my account)
It's really hard to communicate with them via email. I'm also waiting for my withdrawal to be approved. Wish you good luck

6-22 October. AtlantisGold Rep, please help me with this issue.

wow i hope this gets straightened out

having won at other casinos and having lost my patience i played the withdrawal that was reversed. end up nothing, 1 bonus and 0 free spins for the 100bucks i played, maybe it's just my luck. GL to others that play in this casino

total bull

hello!
Requested withdrawal week ago, all my documents are aprooved and authorization form is aprooved, told me live support. But about withdrawal aprooved time no information, have writing to accounts by email, and no answer. 3 days ago have wriiting private message to atlantis gold here, but also no answer.
Is Atlantis gold active here? maybe can you help?
thanks