won a 16000 dollar progressive on a free chip

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    Last post ago almost 4 years by Penelope Posner
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    Penelope Posner

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        Penelope Posner

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          what a nightmare  i was playing a free $15.00 chip in clubworld casino
          i was playing food fight and i won over $16000.00
          the max payout is $150.00 
          i couldn't believe it
          help!    i called customer service and they told me that i could email the support manager and  tell them what happen and see if i could get a higher max pay out
          i do deposit there    I just had no money there at the time
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        Penelope Posner

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          i am asking for any advice on what to do here  i am asking for help
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        BMWSTACK

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        There is really nothing you can do.  Its the terms of the free chip.  Its always 10x with Club World.  The only thing I hope is they put the progressive back on the game.  I never play that game but I think that is one that builds up forever.  

        There is nothing to compain about because of the terms, but I would do what they said to do and email, but I would be surprised if they increase your payout.  
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        Penelope Posner

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        believe me i am not complaining at all  i knew the rules    thank you for your answer
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        BMWSTACK

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        Penelope Posner wrote:

        believe me i am not complaining at all  i knew the rules    thank you for your answer


        No I didnt think your post was complaining it was a good question, I am just saying in case that dont do anything more.

        Was it $16,000.00  or $1,600.00 ?    I just went on to food fight and saw the progressive is $62.00.  If it was $16,000.00  it took forever to build, again I hope they put the progressive back on the game.
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        Penelope Posner

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                              it was over $16000.00  my balance is $16,302.13
                              i don't want to play anymore  so my high balance doesn't disappear

                      should i go to the club world rep that we have here at the forum?
                       
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        BMWSTACK

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        Yes I would inquire with the rep here.  The club world reps are very good. It doesnt hurt to ask, but we can all assume the answer.  Include in your question if they are going to put the progressive back on there.  I am curious.
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        Penelope Posner

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                                    well if i don't win it someone should
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        chillymellow

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        absolutely.  but you can still get lots of comp points (I hope) playing what they don't let you withdraw.
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        BMWSTACK

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        chillymellow wrote:

        absolutely.  but you can still get lots of comp points (I hope) playing what they don't let you withdraw.


        Great angle, yes play it down and earn some points.
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        Penelope Posner

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        Thanks for this post from:

        • Me
                      i emailed the support manager at club world casino group and they quickly sent a reply.  They said that I couldn't have the full payout because of the max rule :'(

                    But as a gesture of good will they will double the max amount  that they will let me withdrawl $300.00.  They said that they will process it today.


                        Good Deal hun!
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        Cat50

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        great news im glad they doubled your winnings
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        bongo

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                Wow, Penelope that's awesome from a $15 freebie!  Congratulations.    The Club World Group is excellent when it comes to customer service.  I've played there for years and never had any problems.   
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        soonerchick

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        Congrats, Penelope.  I hope you hit another one but not on a free chip! 
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        LuckyRJ

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        Well done, and a shame it was on a free chip too

        and nice of club world to double the withdraw amount for u

        LuckyRJ

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