WTF?!?

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    Last post ago over 4 years by Cat50
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      Mighty! Member
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          Mighty! Member
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        Zuga or Mods...are you able to assist with this?

        I have deposited, yes recently, at both Jackpot Capital and Slotastic.  

        A few days ago, I received a free code, in the mail, from Jackpot Capital. When I went to log in, I was unable.  
        I contacted support and was given no explanation but was assured security would get back to me within 24 hours.  Ummm. nope.

        I emailed and no reply.

        I just called Slotastic and was told "My accounts were closed and could not be reopend because I did not pass security"???? After years, with no problems??

        I was told the casino has the right to close any account and any time, without reason.  I really feel like reversing my lastest deposits because, IMO, this is complete and utter crap.

        My Slotastic username is gabby246
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          Hero Member
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        i agree with you gabby,......that is major crap
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          admin
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        Hi Gabby,

        This is very strange indeed.  I do have both Slotastic and Jackpot Capital contacts  if you would like me to make enquiries on your behalf?  Please send pm me your JC username.

        blue
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          Superstar Member
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        thats down right bs  >:(and i hope its resolved
      • 9s1jj83
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          Mighty! Member
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        That is very odd behavior for those casinos... hmmm... And they can't do that to our Gabby! What are they thinking?!  8'|

        katt
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          Mighty! Member
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        Thanks guys. 

        I sent you my info, blue...and thank you for helping!!!

        I got an email today...very vague and generic which said "My accounts have been permanetly closed because I failed to pass security and my accounts will not be reopened".

        Weird I all of the sudden failed some obsure security after being a member for years...and yes, I have deposited.
      • Index
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          Mighty! Member
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        Boy,ain't that a load of crapola!! I hope you will get it resolved soon Gabby!!
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          admin
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        I hope it is resolved and it really is a wild reason "didn't pass security"! Never heard of that before. Hang in there gabby girl!!

        Lips
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          Mighty! Member
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        Thanks Blue, for your help.

        I can't believe they are keeping my accounts closed, with no explanation.  I have lost all resepect for their group.

        I have never had a chargeback and have always followed their rules.  I will be rating their casinos with a big fat "1", wish I could give them a zero since it ticks me off.
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          Mighty! Member
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        I still am ticked. 

        Now, they won't let me even speak to Security.
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          Mighty! Member
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        Thanks for all the support.

        Just got this:

        Dear Gabby,

        Thank you for contacting us.

        Please note that I have opened your Jackpot Capital account, gabbyxx as requested.

        I must apologize for any inconvenience caused and thank you for your patience

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        I am happy it is settled gabby but did they ever tell you why it happened or at least explain it was an error on their end?

        Lips
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          Sr. Member
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        seriously F up'd..
      • Flapjack
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          admin
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        That can't be justified, for closing the account with no explanation. It's great that they opened it again but it's difficult to read over and over again how loyal players are treated by some casinos.
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          Mighty! Member
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        lipstick_xoxos wrote:

        I am happy it is settled gabby but did they ever tell you why it happened or at least explain it was an error on their end?

        Lips


        Lips,

        The email I posted was in it's entirety expect for the person's name.

        No, no explanation at all.

        I did tell someone at support I had posted on LCB which has, currently, 52,000, members, asking if one of the mods (administration) could help me with the matter.  I also stated one of the mods received a vague reply, but not I.... can't help but wonder if someone looked at the site and reactivated my account.

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