Zuga or Mods...are you able to assist with this?
I have deposited, yes recently, at both Jackpot Capital and Slotastic.
A few days ago, I received a free code, in the mail, from Jackpot Capital. When I went to log in, I was unable.
I contacted support and was given no explanation but was assured security would get back to me within 24 hours. Ummm. nope.
I emailed and no reply.
I just called Slotastic and was told "My accounts were closed and could not be reopend because I did not pass security"???? After years, with no problems??
I was told the casino has the right to close any account and any time, without reason. I really feel like reversing my lastest deposits because, IMO, this is complete and utter crap.
My Slotastic username is gabby246
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- Started by
- gabby
- at Jul 25, 12, 05:08:37 PM
- Mighty! Member 3326
- last active 2 years ago
Rated:5/ 5
-
- Replied by
- blueday
- at Jul 25, 12, 06:40:08 PM
- Almighty Member 38014
- last active 2 years ago
Hi Gabby,
This is very strange indeed. I do have both Slotastic and Jackpot Capital contacts if you would like me to make enquiries on your behalf? Please send pm me your JC username.
blueRated:4.5/ 5
4.5/ 5
-
- Replied by
- gabby
- at Jul 25, 12, 10:14:27 PM
- Mighty! Member 3326
- last active 2 years ago
Thanks guys.
I sent you my info, blue...and thank you for helping!!!
I got an email today...very vague and generic which said "My accounts have been permanetly closed because I failed to pass security and my accounts will not be reopened".
Weird I all of the sudden failed some obsure security after being a member for years...and yes, I have deposited. -
- Replied by
- bingocrazy48
- at Jul 26, 12, 04:52:39 AM
- Mighty! Member 3637
- last active 2 years ago
-
- Replied by
- gabby
- at Jul 26, 12, 12:05:22 PM
- Mighty! Member 3326
- last active 2 years ago
Thanks Blue, for your help.
I can't believe they are keeping my accounts closed, with no explanation. I have lost all resepect for their group.
I have never had a chargeback and have always followed their rules. I will be rating their casinos with a big fat "1", wish I could give them a zero since it ticks me off. -
- Replied by
- gabby
- at Jul 26, 12, 02:16:36 PM
- Mighty! Member 3326
- last active 2 years ago
-
- Replied by
- Markotik
- at Jul 26, 12, 02:57:11 PM
- Admin 7361
- last active 3 hours ago
-
- Replied by
- gabby
- at Jul 26, 12, 04:19:55 PM
- Mighty! Member 3326
- last active 2 years ago
I am happy it is settled gabby but did they ever tell you why it happened or at least explain it was an error on their end?
Lips
Lips,
The email I posted was in it's entirety expect for the person's name.
No, no explanation at all.
I did tell someone at support I had posted on LCB which has, currently, 52,000, members, asking if one of the mods (administration) could help me with the matter. I also stated one of the mods received a vague reply, but not I.... can't help but wonder if someone looked at the site and reactivated my account. -
- Replied by
- blueday
- at Jul 26, 12, 06:14:09 PM
- Almighty Member 38014
- last active 2 years ago
Thanks for all the support.
Just got this:
Dear Gabby,
Thank you for contacting us.
Please note that I have opened your Jackpot Capital account, gabbyxx as requested.
I must apologize for any inconvenience caused and thank you for your patience
Finally some good news. Glad they reopened it Gabby.
blueRated:4.5/ 5
-
- Replied by
- Feelin froggy
- at Jul 26, 12, 06:24:29 PM
- Superstar Member 6049
- last active 7 months ago
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- Replied by
- soonerchick
- at Jul 26, 12, 06:31:50 PM
- Full Member 109
- last active 6 years ago
-
- Replied by
- kattboots
- at Jul 26, 12, 09:40:51 PM
- Mighty! Member 2805
- last active 2 years ago
Glad you got your account opened again, but I would be disinclined to deposit again with them. They did not even explain anything about the problem, just opened the account and said sorry... obviously it was not about you failing security. I don't even see they offered you a chip for all your time and trouble!
katt
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