Yet another bummer for Vegas Casino Sites this one from goldencasino

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Last post made 14 years ago by drpsyce38
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  • I received in my mail this morning (well Thur.morn)also it is going by on the banner at Golden Casino
    CLAIM CODE: SURPRISE BONUS   Free Cash Bonus
    Contact Customer Support with your Claim Code to have your bonus credited to your account. Bonus Rules apply.

    So I used LivePerson to contact them and here is the 1rst operator responce

    EricJ: Thank you for contacting us, my name is Eric, how can I assist you?
    you: xxxxxx xxxxx xxxxxx xxxxxxxx@hotmail.com coupon SURPRISE BONUS
    EricJ: Thank you very much, allow me a few minutes to review your account please.
    you: np
    EricJ: unfortunately, at the moment we won't be able to give you the Surprise Bonus since your account has no recent activity, the system won't allow us to credit your account.
    you: well then i guess you shouldn't send out email's you wont honor and further ill post this in forums of lcb.org

    So needless to say I'm pissed! So I called on phone and the girl on the phone was standing behind what Eric had said BUT while waiting on the phone forever decided to give LivePerson another try here is what that operator said

    JoseDom: Thank you for contacting customer care , how may I help you?
    you: xxxx xxxxx xxxxxxx@hotmail.com
    JoseDom: hi
    you: hi I'm on phone with you all and I'm very upset that you all wont honor your surprise bonus to me
    you: i made 2 deposits in June
    JoseDom: Please allow me a few minutes to verify your account.
    JoseDom: OK
    JoseDom: we will make an exception
    JoseDom: and you will see it in a few minutes
    JoseDom: OK
    JoseDom: enjoy it
    you: OK tyvm that's the right answer
    JoseDom: no probelm

    But yet again another bummer from the people of Vegas casinos still nothing
    Oh and FYI I have made over $1000 in deposits to there sister site GOCasino because there promotions are awesome that's why!
    Would you turn down 100% Bonus on 20 deposits?


    Oh this is an add to this post woke up this morning wohoo had $2.50 in bonus what a bunch of &*^*&%^
  • Golden Casino was the first casino I played online.  At first, it was great.  But, I sure don't use them anymore.  I have no evidence they are crooked, but my dealings with them demonstrates they are sloppy and have poor customer service.

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