Yet another bummer for Vegas Casino Sites this one from goldencasino

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    Last post ago over 7 years by drpsyce38
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          Full Member
        • last active 7 months ago
        I received in my mail this morning (well Thur.morn)also it is going by on the banner at Golden Casino
        CLAIM CODE: SURPRISE BONUS   Free Cash Bonus
        Contact Customer Support with your Claim Code to have your bonus credited to your account. Bonus Rules apply.

        So I used LivePerson to contact them and here is the 1rst operator responce

        EricJ: Thank you for contacting us, my name is Eric, how can I assist you?
        you: xxxxxx xxxxx xxxxxx coupon SURPRISE BONUS
        EricJ: Thank you very much, allow me a few minutes to review your account please.
        you: np
        EricJ: unfortunately, at the moment we won't be able to give you the Surprise Bonus since your account has no recent activity, the system won't allow us to credit your account.
        you: well then i guess you shouldn't send out email's you wont honor and further ill post this in forums of

        So needless to say I'm pissed! So I called on phone and the girl on the phone was standing behind what Eric had said BUT while waiting on the phone forever decided to give LivePerson another try here is what that operator said

        JoseDom: Thank you for contacting customer care , how may I help you?
        you: xxxx xxxxx
        JoseDom: hi
        you: hi I'm on phone with you all and I'm very upset that you all wont honor your surprise bonus to me
        you: i made 2 deposits in June
        JoseDom: Please allow me a few minutes to verify your account.
        JoseDom: OK
        JoseDom: we will make an exception
        JoseDom: and you will see it in a few minutes
        JoseDom: OK
        JoseDom: enjoy it
        you: OK tyvm that's the right answer
        JoseDom: no probelm

        But yet again another bummer from the people of Vegas casinos still nothing
        Oh and FYI I have made over $1000 in deposits to there sister site GOCasino because there promotions are awesome that's why!
        Would you turn down 100% Bonus on 20 deposits?

        Oh this is an add to this post woke up this morning wohoo had $2.50 in bonus what a bunch of &*^*&%^
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          Super Hero
        • last active 4 months ago
        Golden Casino was the first casino I played online.  At first, it was great.  But, I sure don't use them anymore.  I have no evidence they are crooked, but my dealings with them demonstrates they are sloppy and have poor customer service.

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