1xSlots Support and Complaints Thread

Discover 1xSlots! 

We offer 3000+ slots from the best gaming providers, such as NetEnt, NextGen and Microgaming, as well as extra spins, casino promotions, generous jackpots and bonuses, making everything as easy and fun for you as possible. At our casino slots can be played on either desktop or mobile. As a new customer, you’ll be welcomed with a fabulous offer to get you in the mood to play and to dive deep in our cashback world, and our support team is always on hand to offer an advice.You can be sure that we use fully licensed, secure payment methods because your safety, security and fun is our highest priority and we want to make sure you have a great time here at 1xSlots. You may top up your account via a wide range of e-payments, including the most popular cryptocurrencies. 

Welcome!

Hi there, I have read a lot of bad reviews regarding your casino. Casinomeister has marked your casino as 'rogue' due unethical marketing and practices. Your casino accept players from the UK and yet your casino does not own a UKGC license.

Welcome on board 1xSlots. Thanks for joining our forum. You can be in touch with our members and answer all their questions and concerns. 

Hi Mojo Jojo,

I remember this story that concerned our license as well as our support team unable to provide the players with a sustainable service. That`s the biggest problem, I mean our support team, we have but we`re on the way to resolve it, I think that`s the main reason of bad reviews. Unfortunately it takes some time.

As for the pay-offs, if our players do not breach General terms and conditions of our Company, we do not block them, more often payment systems are responsible for the delayed transfers.  As for the rest, we try to do our best to respect all gambling world rules.

Anyway we're open to any critique and willing to improve. Thank you!

Welcome to LCB forum 1xSlots! Thank you for being available to assist our members! 

Welcome to the forum 

There are many problems with your casino, if you would take the time reading the reviews of LCB members you'll see which problem they encountered during their visit to your casino. That aside, do you still accept UK players?

Hi there,

Thanks to everyone. I apologize for leaving the forum for a while. So, there is no doubt that we know how the players treat our casino. As a rule, the reason of players’ misunderstanding is impatience and unwillingness to go deeply into the regulations of service work and as far as we’re concerned, that is not providing a player with information personally and in time and insufficient help in solving his problems. As a result, there is a bad review and unpleasant aftertaste. What concerns the UK players is that they’re excluded from the full registration form.

We’re already  making efforts to grow, it just takes some time.

Hopefully you understand our point and thank you for helping us be better.  

Good day, dear 1xSlots users. If you apply to our online consultant and he or she does not respond you for a long period of time, please apply to our email support service - support-en@1xslot.com or order a call-back. Unfortunately, the online chat is working unstable now. We are sorry for difficulties.

terrible
100% crooked!!!! do not play here!!!!! Again, suddenly $3.50 went missing from balance. Had free spins available all day, that wouldn't open. Was told repeatedly to keep trying. 12 hrs later was told that they were credited in error!! It is not uncommon for me to get credited free spins on Wednesday, as I am a big depositor. A little skim here, a little skim there, with no real explanations. CROOKED!!!! and then after several emails I always get the same response,,,:"I have provided with all information concerning my request." I was provided nothing substantial except that message! SCAMMMMM

Hi Ahoylotta,

Please private message me your casino username so that we can ask The Casino Rep to assist with your case. 

Hi Ahoylotta,

Your account info has been sent to the casino. Keep you posted. 

Good day, Ahoylotta,

We are terribly sorry, we had a technical issue with Playson, now our technical support fixed the whole issue with the provider. Aside of Chicago Gangsters free spins that you should get prior, we also compensate you with Book of Dead free spins in the form of our apologies. Have a great day!

complaint of the day, seeing as everday I gdet screwed around by this casino, today I had to wait 12 hours for a response to a support nrequest, I completed the requirements for the requirements to receive my free spins, on the game of the promo. I counted my wagers carefully. I as well over, They only said that I did not fufil this. When I ASKED FOR MORE INFO...i WAS TOLD i HAVE RECEIVED ALL THE INFORMATION. I could list every shady scam i have had over the last few days, but I am exhausted from trying to get a straight timely response.I seriosly hope that they are invetigated. seriously shady, and so obvious   allm i can say now is wow

Hi Ahoylotta, 

We've been informed that they are looking into your case. We've asked the casino rep to follow up and reply here in the thread. 

I've been playing on 1xslots for at least a couple years and never had issues. Of course support is rough if any but usually if depositing cash and play without bonus you can do about whatever you want then cash out and for ecopayz it's nearly instant everytime. They are the fastest that's for sure. I flipped to ecopayz because with bitcoin there was always some missing on deposit and a lot (5-10%) missing on cash out as hidden fees. On ecopayz i get the whole amount when i deposit and cash out hehe. Had great results early and now everything rips all over the place but that is really nothing now in world of online randomness haha. But just saying playing raw there especially if you want hit and run on live tables is very good and their cashback system also without wager is great. Recently i had a terrible streak and finished it on their site instead of the usual and was glad to recover almost 200$ wager free in my account a few days later that could be withdrawn instantly without any wager.

So if you are a bonus hunter, i'd say it's really not the place for you. If you look for live table play with quick cash outs and wager free cashback then it's definitly a good place for it.

Good day, Ahoylotta,

Your issue was completely resolved. All free spins were paid out.

The rep here is just as unreliable as the support at 1x...again I am left hanging today with rude support at !X.... im startig to loathe this casino!

LMAO no they werent! and what happened to the xtra $200 bthat I wagdered that did not add onto my wagering??? terribly shady casino and I am sure I have been skimmed hundreds!

No change.. Maybe for a week, but back to their shady ways

Oh wow  Calm down??  I am calm    how rude...My issue from yesterday was resolved 12 hours later, according to their shady math. Today I am only waiting 4 hours so far for another issue...you couldnt of read anything, because wgat exactly is "Them" that I am waiting for?
 Its not a them.  lol  And I contacted them over todays issue via email 4 hours ago....so you calm down, and take legit accountabilty for the awful way they treat their customers.  Such a long list compliled of my complaints, as well as hundreds other peoples complaints,

Sry quite friendly seeming 1xslots employee but naw , naw... lol

The chat / the people who work in this section is one of the worst imaginable.

Sorry Ahoylotta, I understand your frustration, but we can't speed up the support reply. Do you have any issues that left unresolved, if the answer is yes, can you name it, please?

I deposited into 1xslot 14 hours ago but it still hasn't been credited to my account. The customer support and callbacks were no help either, it's just like I'm talking to a robot 

Hi Kxlly023, 

Please private message me your casino username and we'll ask the Casino Rep to assist. 

@Kxlly023 - Your account info has been sent to The Casino Rep. Keep an eye on this thread for the updates. 

Good day, Kxlly023. Sorry to hear that you have issue with deposit. Please provide us with method, reference number and ideally screenshot of the transaction.

I made a deposit yesterday at 1pm. Same method as always. Until now, I do not have any funds on the 1xSlot account, although money has been withdrawn from the e-wallet. I am very disappointed because I still get the answer that `` case is pending, please wait ''. Out of curiosity, I made another deposit 2 hours ago using the same method and the deposit was immediately on the 1xSlot account. I was disappointed with the customer service, especially since I have VIP status, but apparently it doesn't mean anything ..

Hi fcbfan1899,

Please private message me your casino username and we'll notify the casino rep about your post. 

Thank you. im sending

We've received your account details. The casino will be notified. 

Good day, again,

We are currently working on your request with the payment department. I was informed that Skrill replies in 24-hour frame, hopefully it will be sorted out today. My apologies for the delay.

we will see what will happen i didnt get any help from Skrill support i wrote but after 24 hours my application was closed saying that they wrote an e-mail but i did not answer. i thought it was a temporary error, but a day has passed, the second one has passed and the only answer I receive is that someone is investigating the matter and I will receive a reply soon;)

I privately sent you transaction screenshots, transaction number and whatever you can. The funds were withdrawn from Skrill, an email automatically came with information about the successful payment. The amount, the hour, everything is correct. So why?

Good day, fcbfan1899, answer that I have received is that the payment was made by Skrill card and not e-wallet and was declined by the bank. You should definitely contact them. Best regards.

After all, I say so from the very beginning. Rejected haha ​​somehow two more deposits also by card were accepted .. no words. I will not be nervous for a paltry 30 PLN. I'm finishing my adventure with this casino

Hi fcbfan1899, 

What was the email you got from Skrill? What did they say? They closed your case but did they provide any information?

I didnt get any email. on the skrill website in the 'contact' section I described the problem, I got a reply that I was sent an email but I didn't answer so they close the topic .. I repeated it 2 more times and 2 times the same. I pushed away. This morning I went into my Skrill account and the money was refunded

Great. Thanks very much for your update, fcbfan1899. Glad to hear that the issue has been sorted in end. 

Hi there i made more than 100 euros deposits in my last transactions and they dont offer me the cashback of 5% they annouce

my account email is engruicosta@gmail.com

they only ask for me to continue to deposit so i can receive in the future..

Rui

Cachback received , due maybe to the time zone diference considering the time to receive it 

Sorry and Thanks 

Great casino

Rui

Glad it has been sorted. 

You reminded me of the conditions of registration that whoever reaches the VIP salary has advantages, including a personal manager is appointed to him and rewards. Now I lost more than 80 euros and I ask for rewards and I am not granted. Also, I ask for a VIP manager and no one answers

Hi Fahed,

Did the casino support team state why you still didn't qualify for the rewards and to move on to VIP level?

Hello.. I want to reconsider the review I made about this casino.. Its a great casino , with a great platform , wide range of providers and games, fast payments systems, but with a bonus system very misleading and tricky.. They have one account for the bonus amount that is on stake, and one for the costumer money. The bonus amount results normally in the result of a set of freespins that has to been wagered normally 25 (but it could be less or more) with the costumer money , putting in risk until 25 times their money, So if they offer you a 20 euros bonus, you must play at least 400 euros of your money , so you can get the 20 euros, for instances. On the contrary, any other casino offer bonus that can be wagered with the bonus money without any risk for the costumer.. So their offers are just one more way to get the costumer money by their deposits and winnings. 

The cashback system , is tricked too, because it doesn't not  gives you anything if you are a winner on the casino since the last cashback you made. So if you have a major win.. the cashback will be always zero until you lost the amount of your winnings until next cashback. So if you win 1000 Euros for instances in a bet.. you need to loose 1000 until you can get another cashback making the system not worthy. While the others casinos do a periodic cashback system , at most cases weekly cashbacks, that they only consider the last week. 

They never offer gifts without wager requirements neither loyalty and active depositors bonus, neither second chances free spins , and so on.. like the others casinos do. 

I am really frustrated with this casino, because I have been an active and deposit hundreds of deposits made in last months and they almost never offer me real gifts or freebies... and they make promisees to continue to be an active player so they can reconsider their position. IIf it was in any other casino , i could be gratify with a lot of freebies and real bonus, so I m tired to be mistaked by this one. And I only use it from now on gor smalls deposits . Because they don't compensate anyone and they are petty and misleading in all the way. 

So If you like to receive bonus, don't never play in this casino.

Hello engrsc1,

Let us know if you would like us to get in touch with them for any issue that you may have. 

Hello tough_nut , I appreciate a lot with your care, and I can tell that i tried to contact them several times exposing my opinion and dissatisfaction because of the they bonus system aspects that displease me before i posted here. With they do not make any case

Several times that I have been told to continue to be an active player in the casino so the managers may change their decisions about issuing any freebies after a lot of requests and hundreds of deposits, they only create me an expectation that they could offer some free bonus and deluding about their system as being competitive or compared with the others casinos.

I became frustated because in any other casino, i would have received a lot of freebies and bonus that I could win and get some money, without have to put my money on risk and have to make deposits so I can have the chance to get the bonus.

So their arguments and excuses in respect to their bonus system are not correct , because its a petty and sly.

So i dont think that they would like to compensate my frustration and lack of freebies issue. But you can contact them that if you would like.. 

I

Hello engrsc1,

Your frustration is understandable, however, we cannot influence on the Casino's decisions regarding distributing their offers so unfortunately nothing can be done there as you are aware yourself. 

Its understandable . I ll appreciate your care .hope that others gamblers be aware of their bonus policies and procedures. 

Thanks 

I saw they had casinio rep before posting here, but I talked to them via email and clearly couldn't resolve anything, so I'll ask for help here, thank you.

I played a slot called "Munition Mine" at their casino.
Then I won a bonus round, during the bonus round I activated the "Munition Mine Feature" and won 427x, it announced my winning amount on the screen. (5,764,500 VND)
Even though I still had free spins, the bonus round stopped after that and only paid me 480,250 VND.
Luckily this game has a betting history and clearly shows my winnings, but they said the system had paid out the correct amount.
I asked support and emailed them but only got the same results.
Apparently it didn't count the "Munition Mine Feature" wins and lost my remaining free spins.

They responded to the email and said the game paid out correctly, but there was no explanation about the betting history (which is clearly shown on their server).

Game round: 11/16/2023, 9:22:55AM GMT +7
Bet: 13,500 VND
Slots: Munition Mine
Account ID: 22656219

Image of history: https://imgur.com/a/96noFfn
Here is the betting history on their system: https://games.prod.rgsmatrix.com/round-history/bff0fbcf-cd5a-cf86-c23c-c4163cb2383d?language=en

Hello Đỗ Nguyên,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep and inquire about this issue?

Thank you in advance.