21 Casino

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    Last post ago 22 days by FruityJelena
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      • 21 casino logo new

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        Hey guys,

        Just making a thread where any members of LCB can contact me regarding 21 Casino.

        We will shortly be making a new welcome offer for LCB so keep your eyes peeled for this.  I look forward to hearing about some of your experiences, and regular players, keep an eye out for the changes we are making in the coming weeks which you're sure to enjoy .

        Regards,

        Alistair.

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        Makerik

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        Welcome to the forums!
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      • Anchi

        Anchi

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        Zažmuri, ono što tada vidiš, tvoje je. Momo Kapor.

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        FruityJelena

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        Thanks for this post from:

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        Hi there LCB :)

        I'm Jelena - your new Representative for 21 Casino here!

        21 Casino is the most feminine looking one, that's why I personally really like it :D

        And there's also lovely 121% to unlimited amount welcome bonus + 10 Free Spins on top of that. But that's just a starter, since there is more bonuses and promotions running - you can check them all on our promotional page!

        If you have any positive or negative message for me, feel free to PM me or send me an email to jelena@21affiliates.com.

        I'll be more than happy to hear from you :)

        Cheers!

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        Thomas Chen

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          Hi, Isigned up for this bonuson 10/27 and after I regisdtered account was not able to log in.  A day after I emailed support, I received a confirmation from their customer service that my account is unlocked and confirmed that this is the bonus I have for my account,.

          I deposited minimum to claim this bonus on 10/28 and won GBP 900.

          Until noiw I have not seen payment after first delayiung my verification by not even sending me a notice after I wqinw requesting documents.  Once I sent them they delayed the verification notice again and this time when I logged in last week my pending withdraw was back into my main balance again without notice or reason sent by email.  When I asked live support they apologized and assureds me that this willl be taken care of.

          Two days ago I was happy when they finally contacted me by email saying that I should see the withdraw the next day however it may take 2 business days.  See messge below:

          I logged in yesterday and did not see anything happen and decide to gice it another day before I asked any questions.  Today I logged in again with nothing happening and this time I contacted live cvhat and he told me that he will escalate this matter to finance.

           

          I can certainly understand that paying 900 on a 10 deposit might not be their main priority and like to try delay tactics to try and get the lost back.,  However, enough  is enough and this isn't proper anymore that's why I decided to come out and let people be awarte of this good promo might not be paying out winnings Please help and contact the caino rep to process the payment ASAP as its coming to an weeken and they might be closing soon.

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          MelissaN

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          Hey Thomas Chen,

          We've notified the casino rep. We'll keep you posted. 

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          Thomas Chen

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            Hi guys thanks for your kind support and the following is the latest update and basically back to day I and I just don't understand how this can drag on day after day...

            ---—-------------------------------------------------

            Rob Fri, 11/11/16 03:18:45 am America/Mexico_City

            Hey there! How can I help you today?




            thomas817 03:19:37 am

            Hi I like to check my withdraw as another day has passed from the day I received email saying it's getting processses




            Rob 03:20:25 am

            hello




            thomas817 03:20:34 am

            Yes




            Rob 03:20:37 am

            its take 2 a 3 workingdays
            then you have it




            thomas817 03:20:52 am

            It has been
            This started from Oct 28th :) 03:21:09 am




            Rob 03:21:37 am

            i shall look again into your account




            thomas817 03:21:47 am

            Pls do




            Rob 03:27:06 am

            Your payment is checked, you will receive as soon as possible a mail from us




            thomas817 03:27:31 am

            What do you mean
            It means today or no? 03:28:28 am
            Then what was that you just checked and told me about 03:29:31 am




            Rob 03:30:53 am

            no sorry ,you will get a mail today or tomorrow




            thomas817 03:31:08 am

            Why so long




            Rob 03:31:53 am

            everything has to be checked




            thomas817 03:32:07 am

            Okay then




            Rob 03:32:25 am

            have a nice day
            bye

            Hi guys thanks for your kind support and the following is the latest update and basically back to day I and I just don't understand how this can drag on day after day...

            Please let me know if you have heard back from the rep.  thanks

             

            ---—-------------------------------------------------

            Rob Fri, 11/11/16 03:18:45 am America/Mexico_City

            Hey there! How can I help you today?

            thomas817 03:19:37 am

            Hi I like to check my withdraw as another day has passed from the day I received email saying it's getting processses

            Rob 03:20:25 am

            hello

            thomas817 03:20:34 am

            Yes


            Rob 03:20:37 am

            its take 2 a 3 workingdays
            then you have it

            thomas817 03:20:52 am

            It has been
            This started from Oct 28th :) 03:21:09 am

            Rob 03:21:37 am

            i shall look again into your account

            thomas817 03:21:47 am

            Pls do

            Rob 03:27:06 am

            Your payment is checked, you will receive as soon as possible a mail from us

            thomas817 03:27:31 am

            What do you mean
            It means today or no? 03:28:28 am
            Then what was that you just checked and told me about 03:29:31 am

            Rob 03:30:53 am

            no sorry ,you will get a mail today or tomorrow

            thomas817 03:31:08 am

            Why so long

            Rob 03:31:53 am

            everything has to be checked

            thomas817 03:32:07 am

            Okay then

            Rob 03:32:25 am

            have a nice day
            bye

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            FruityJelena

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            Hey Thomas :)

            I saw your issue, will be back here asap with more info for you!

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            Thomas Chen

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              Hi Jelena,

               

              Thanks and appreciate your prompt response and follow up on this issue.

               

              Look forward to hear from you soon.

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              Thomas Chen

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                Thanks for this post from:

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                Hi Melissa, Jalena, and all whom had offered assistance to resolve this issue, 

                 

                Thank you so much as I have just received payment for the winning.  

                 

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                MelissaN

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                Hey Thomas Chen,

                That's good news. Awesome. Congrats. 

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                FruityJelena

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                Thanks for this post from:

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                Hi Thomas :)

                Happy news which just made my day!

                I'm very glad that your money is with you now. Big sorry about a delay, hope it won't stop you visiting 21 Casino and hopefully winning more in the future :)

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