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Betchan casino support
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- Started by
- at May 10, 2016, 13:33:14
- last active 4 months ago
Hello . I have a complaint about the casino Betchan ! 06.04.2016 I have got a bonus http://www.latestcasinobonuses.com/shop/ store. Waited 4 days. After that I said manager blue, that I have no right to it, as I have multiple accounts. In support of Betchan they told me that they do not relate to the LCB website and do not affect the enrollment of this bonus, and my account is okay. I turned again to the blue asking for help in this matter. He said Betchan manager that nothing can be done in the bonus accrual refused because (the creation of multiple accounts). The next day I called the casino Betchan with a question (Why do you block my chat and why do you say bad things about me?), To which they responded (we will credit you $ 5 bonus, write your mail.). They give me (personal bonus of $ 5), it is called. With X50 Wager .Givei its own initiative. I Bonus LCB not receiving Today I asked the Betchan chat. I was told that (do you get nothing! We were blocked you a bonus and will block), then they told me blocked chat.
PS I have created one account, from your computer, from your ip address. 100% Information
This is an ongoing matter which I am already dealing with. I can't message the rep at the weekend because they are not around.
- Replied by
- at June 12, 2016, 20:57:32
The bonus was denied as you have rightly said because of "multiple accounts" at Betchan. You denied this and I contacted the rep for you and explained everything that you said about who had logged in to where etc etc. They then said they would give you 5 only which they did. You then started demanding $25 for an ewallet and I explained how you get that. You then said you wanted $25 to your Betchan account. I told you that would not happen either and that the best you can get is the balance of the chip you purchased. You then agreed this with me and you would only seek $5/Euros whatever currency ie. the balance. I'm unclear why you have complained now when I'm in the middle of trying to resolve this for you.
I'll be in touch with the rep first thing tomorrow about your complaint where I will try and resolve this for you.
- Replied by
- at June 13, 2016, 18:33:50
- last active 2 days ago
- Replied by
- at June 15, 2016, 03:49:22
a few days ago i purchased the betchan credits in the LCB store... but i havent been credited them (i know sometimes it takes time) but the other problem is i can't seem to find the part of my LCB profile where it used to list the different store items i've gotten and when...
my username there is firstname.lastname@example.org
I'm sure Blueday is on top of your claim. Send her a PM here just to check.
To find the items you have previously purchased go to your dashboard, you will see a section that shows your saved favourites, casino, jackpots etc. There is a Tab called 'My Shop' which when clicked shows you all the items you purchased and the date purchased - see image attached.
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