BingoHall, VicsBingo, BingoCanada, SouthBeachBingo, InstantBingo, BingoForMoney

I sent my credit card front and voucher to security@vicsbingo.com on january 18 and january 22, and still no response,can youhelp please?
username:mannixxx

Hello mannixxx,

After a review of your account we have found that your documents have already been approved. Should this issue arise in the future, don't hesitate to contact us on livechat with the ticket number you receive in the automated reply from us.

Kind regards,

The VicsBingo team

I was hoping I could get some answers regarding the site "Bingo for Money". My username is KBRI73 and I have been playing on this site for a good year.I have put many deposits on this site and always get help from someone in their chat to tell me what bonuses or whatever they have for me. Well just recently I won, I won big over $28,0000.  Now I am only able to wihdraw $1000 a week I read but for some reason since I have won the chat feature has disappeared. Maybe I ive them the benefit of the doubt and could be a glitch but for the last week I go on there and I am unable to chat to anyone about my win and questions on it.  I sent emails to the security dept and asked them the status of my withdrawl and they wont answer me. I have saved all the chat logs and have Ticket #. As it was I had sent them all the required documents and for 2 weeks they kept telling me they nevered received it so I am now really scared that they are giving me the run around. Like I said I have deposited alot of money on this site and feel I am being avoided. Can anyone assist me. Thank you

depositing in this casinos is something what never can get back never ever. I remember when I tried todefat wager what I can see what they type in live chat from nearly 30000 bucks. When I finished at the end I heard I can get only 5% cause this is from bonus amount !!!!!!!!!!!  Bingohall  when blocked my account without any word ??? I hade already platinum vip level  and loyality points for nice  phyfisical gift reward like TV LCD good brand.. But who cares? 

Hello Mr. Pokorny,

We would like to thank you for choosing Bingo for Money and for your feedback.

First of all we would like to congratulate you for your winnings! 

We saw you came online event today but we do not registered any conversation with one of our agents since 6 days ago. Please be informed that is no issue from our end. We would like to kindly ask you to clear the cache and cookies or to connect on our site using another browser.

Second of all, I would like to assure you that we have receive all your documents and your request will be reviewed next Monday.

Best regards,

The Bingo for Money Team

but You represent bingo  for money now or bingohall??? this is everything the same ? good luck with this request mkaybe You will needed

I thank you for the quick response back and the reason I have not engaged in a chat with your agents is the chat feature does not come up for me anymore for some reason but will do what you said and in hopes it fixes it.

So I guess on every Monday they supposedly " pay out" as I was told. So I figure I would be getting an email saying its all good but nope. Here is the email I received instead.....

Dear Brian,

Thank you for choosing Bingo For Money as your online entertainment provider!

Please note that your payout request has been declined due to the fact that your account has been randomly chosen for a Verification Process.

This is a regular procedure that Accounting and Security Management randomly applies, which consists in reviewing the account and requested paperwork, player information and game sessions.

As mentioned above this is a random procedure and therefore there is no way to anticipate beforehand who will be investigated; however please bear in mind that it is also a security procedure; there is nothing to worry about, the funds are in your account and the payout should be processed the following week accordingly if you are still in compliance with all withdrawal rules.

We thank you for your comprehension on the matter. Please feel free to revise our payout Terms and Conditions.

For more information, please do not hesitate to contact us, we will gladly assist you.

Bingo For Money
Accounting Department
customerservice@bingoformoney. ag
Toll Free Number: 1-800-274-7345
Toll Free Fax: 703-991-8879

So here they are stalling for another week in not having to pay me and on this site the longer you dont deposit on the site the less you are able to withdrawl each week. Oh, and of course I tried calling the phone number that is given and its no good. I am speechless on how these sites get away with this. Also I was approved a month ago for a pay out and 30 days later I still have no seen a dime. They keep telling me it takes up to 20 days and for me to go read their guidelines. Its not right that they can take my money with no issues but when its time for them to pay out they do this crap. Not cool

Watch, I bet anything that they are going to find something in their rules saying I violated some term  of agreement and hence wont have to pay me.  Curious if they will respond to this post now

Hello and thank you for getting back to us!

We must mention that the verification process is a part of our withdrawal procedures. You have not violated any of our rules, on the contrary we are grateful that you let us know about your concerns.

Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

Regarding the payout from the 30th January, it was approved on the 6th of February, from our end it seems to be all good and you should have received the first transaction. If you didn’t, please send your bank statement for February to us, accounting@bingoformoney.ag so they could check that for you.

Best regards,
The Bingo for Money Team

Gee, it wouldn't be the fact that I won big on ur site now would it? Why would I be approved for the first pay out , which I still haven't received but all of a sudden not for this payout? You kinda see where I am coming from? What this does is buys u guys another week in not having to pay me knowing that I lose a little each day of my vip status which then cuts back how much I am able to withdraw from u guys to once a week to once every 2 weeks, etc.

I dont feel really comfortable sending you guys my bank statemnet to prove to you that I have not received payment ok. You guys know if you sent payment and you havent yet. Another thing is why is the phone number that is given to call no good? Thanks

Hello,

We thank you for your feedback!

Please note that your last payout request has been declined due to the fact that your account has been randomly chosen for a Verification Process. The Verification Process is a procedure that can only take place once, at the most, two times per year, therefore please do not worry since it will not happen for a while after this one will have passed. The procedure is performed by the upper management on randomly selected accounts, for security and safety purposes and it consists of the verification of all the details pertaining to the said account, such as game play and documents.

We are sorry for the inconvenience this might have caused you, and we kindly appreciate your understanding regarding our terms and conditions!

Regardind the last payout, approved on the 6th February, we truly understand your concerns. For further details regarding this matter, please send an e-mail to accounting@bingoformoney.ag and you will be provided in the shortest period of time with the required information.

Best regards,

The Bingo for Money Team.

I did send an email to you guys this morning and have not heard back. I have waited very patiently and have followed  all of your terms and conditions and its now been past the 20 day maximum that I was told it would take. I do appreciate that your giving me an open line of communication on here but come on.

@bingoformoneyrep, I think it is your responsibility to provide proof to the player that the first payment was sent. Going back and forth here while customer service isn't responding to emails isn't working. Someone needs to step in and take ownership of this case to respond to the player's emails and ensure the pending payment is made. Time to wrap this up.

Thank you Feelin froggy for understanding whats going on here. I just sent them another email as another day has come and still nothing. I have a funny feeling that Im not going to see a penny from them. Its now almost going on a month.

No worries, we're doing our best to get this settled. We've not seen them flat out deny anyone their winnings for no reason. It may be taking some time but I think we'll get there. 

Hello,

We would like to thank you for your patience and understanding in this matter. We would like to invite you on live chat and provide us with the ticket number for the email you sent to our accounting department so that we can ensure a speedy resolution to the issue.

Best regards,

The Bingo for Money Team.

Lol. Ok, I will play ur game and provide you the ticket number  later on tonight but just curious why? You are aware  of the situation and still have not resolved it or give me a phone number that is not disconnected. 

You know this is just so ironic that I am unable to use the chat feature on your site ever since I requested my with drawl. Now, I consider myself kinda computer smart and deleted my cookies and all but I cant seem to get to chat with anyone on there now. Also, what is the purpose of me having to go on the chat when you know exactly what  the situation is and still wont give me a phone number that works. Can you please explain to me again on why you guys are not paying me my with drawls. Thank you

Oh and also I have sent you guys a third email and still no one has responded and the ticket is.....

1)Ticket #PBT9U

Thank you

Well it seems all comunication with anyone from Bingo for Money has suddenly stopped fro some reason. Still waiting for a response from my emails I have sent and on here.Was I asking for to much an explanation on why they have not paid me any of my withdrawls?

Unfortunately, we probably won't get anywhere over the weekend. We should hear something back early next week, hopefully Monday.

So I got no where over the weekend with this. I called and spoke to someone and of course couldn't give me a straight answer about the pending payment and why now its taking this long to do their Verification Process when they said  would only take a week to do. I dont know why they feel they do not have to pay out when I followed all of their guidelines.

So another week begins and so do the excuses. Let me show you why they are stalling on paying me, On this site, you are ranked on your VIP level so basically the more you deposit the higher up the levels you go. So I am currently at Bronze which means I am only allowed to withdrawl $1000 once a week. Well I have no need to deposit because of my winnings and what happens is every week when you dont deposit you go down  the status levels to where eventually your only allowed to withdrawl  $500 every 2 weeks. So each week that they keep stalling me I keep losing my status level to where I will be lucky if I even get at least 10% back from my winnings. I see the Rep no longer comes on here to reassure me because they know what they are doing.  I have attached a screen shot on why they are stalling and the  latest chat I had with them a few hours ago. I have an email from their security dept telling me that it would not take more then 1 week to process and now its going on 3 weeks and also I try to withdrawl another $1000 today and it wont let me now. For once I happened to be a big winner and deserve it because I have deposited quite a bit on this site over the year and am not some fly by night lucky chump. I learned my lesson from this site.

I have asked the rep to respond here, to get someone to take charge of this and deal direct with you, to provide proof that they paid you on Feb 6th and I also requested that they honor your cashout limit at the time of your last withdrawal request. Their customer service is not the best, but we've never seen non-payment issues with this group before. With that said, it may take longer than we'd like, but I think we'll get there in the end.  

Good news, I finally received payment from my first request!!!! Now I just need explanation on why they keep stalling on the rest of my withdrawls. I will be calling them today. Thanks again froggy for all of your help and persistence for me

Great news! One down, one to go.

Well it looks like they are going to  do all they can to pay me out as little as they can. I received this email from them today saying.....

Your account is in Verification Process and you can make your payout request next week, on March 6th, after the Verification Process will be complete.

So another week even thou I received this email from them on February 20, 2017 telling me this will only take no more then a week as its highlited below. So that means they are not going to approve my weekly $1000 withdrawls I have been doing for the last 3 weeks and so when its time for me to finally get approved to withdrawl my VIP status ranking will drop even more and hence I wont be able to withdrawl  as much anymore. I knew this was  way they were stalling.

Dear Brian,

Thank you for choosing Bingo For Money as your online entertainment
provider!

Please note that your payout request has been declined due to the fact that
your account has been randomly chosen for a Verification Process.

This is a regular procedure that Accounting and Security Management
randomly applies, which consists in reviewing the account and requested
paperwork, player information and game sessions.

As mentioned above this is a random procedure and therefore there is no way
to anticipate beforehand who will be investigated; however please bear in
mind that it is also a security procedure; there is nothing to worry about,
the funds are in your account and *the payout should be processed the
following week *accordingly if you are still in compliance with all
withdrawal rules.

We thank you for your comprehension on the matter. Please feel free to
revise our payout Terms and Conditions.

For more information, please do not hesitate to contact us, we will gladly
assist you.

Bingo For Money
*Accounting Department*
customerservice@bingoformoney.ag
Toll Free Number: 1-800-274-7345 <(800)%20274-7345>
Toll Free Fax: 703-991-8879 <(703)%20991-8879>

And I just try calling them to speak to the Accounting dept and you can only communicate via email so I asked for the Security dept and same thing. 

Just want to vent on how royally I am getting screwed over by these people. Funny how the rep no longer comes on here because they are wrong and let me show you. So for almost a month it will be that they are stalling on wanting to pay me out because of their security rules and this consist of " reviewing the account and requested
paperwork, player information and game sessions". OK see below...

Order #              Date                        Method            Amount
3880321       30/01/2017                 APPROVED      1000.0
3900567       20/02/2017                 PENDING          1000.0
3892661       11/02/2017                 DECLINED        1000.0

On Jan 30 2017 my withdrawl was approved which means all was good with my paperwork and I was some lucky guy who won. Then on 2/11/17 I was declined and this was now when they told me they needed to do their security crap so the following week I withdrawl another $1000 in which I am allowed based on their terms and conditions and its pending and now I cant do anymore withdrawls because they have blocked me from doing anymore.

Here is the kicker and what they are doing.....Under their terms and conditions they have this....

15.3.1 Account Holders who have not deposited in the last 60 days will be able to withdraw a maximum of $500 per month.

So  them delaying my withdrawls for at least a month now it buys them time to where I will eventually be allowed to withdrawl $500 a month and you are only allowed to do this for 2 months!!!!!!

This is not fair and it is a mean and sneaky way of doing business and they know it. I dont complain much in life  but when I know I am being screwed over from something I legally did correct and have deposited so much money on this site and this is how they treat their players. 

Kind of funny how the Bingo  for Money rep has stop coming on here re insuring me everything will turn out alright because they know they are wrong.  They keep avoiding my emails and I am unable to call and talk to anyone because they wont let you!!!!!!!

To say I'm disappointed is an understatement. Seeing as we're going into the weekend, we likely won't get anywhere until next week. I know it's easier said than done but please sit tight a little longer and let me continue to work on this for you.

Hello and thank you for getting back to us!

We must mention that the verification process is a part of our withdrawal procedures.

Security and Management reserve the right to choose accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions, that’s why it can take a while.

Please be informed that today your withdrawal request will be processed and soon you will receive your winnings.

Kind regards,

The Bingo for Money Team.

Hey Froggy,

I have nothing but gratitude for all that you have done so far. I will be patient and let you do what you do. I'm just bitter that I am unable to withdrawl the $1000 that I am allowed to withdrawl every week because they now wont let me. So that's now 2 weeks that they get away with and who even knows if they are going to even pay me the pending payouts, Fingers crossed.

Well just as I predicted!!! So guess they are done with their supposedly security check on me and of course took a whole month and just like I predicted I lost my vip status and now am only available to withdrawl $500 a week and then in a few weeks withdrawl $0 because of their terms and conditions. This was a planned on their part

We've requested that they honor your original withdrawal request not the reduced limit as the delay was no fault of your own.

Did they approve a payment for you? We're being told that a payment was made on March 3rd.

No they have not

Another day and still have not received  payment.  I try to call and u can't  talk to the accounting  dept. I send emails and they dont respond  back. I'm so disgusted that  they can get away doing this

hi Angela!!

So another week has gone by and still nothing and Im not going to see a dime from them. I won over $50,000  and I will be lucky if I see $1000 because of them purposely stalling knowing that every week that they could stall me that was $1000 less they would have to pay me. Its the principle now and I find it hard to believe that their are not others who are in the same boat as me. My VIP status on the site is now gone and so wont be able to withdrawl anymore

Just when I think they could not go any lower with me they now have reduced my winnings from  $54.365.51 to $185.40!!!!!!! See attachment. I feel Im going to get no more help on here and will not let them get away with this. This is just wrong and now they are stealing my winnings

The Rep said the last cashout was approved on the 3rd but that it can take up to 12 biz days to hit ur acct. :/

I have forwarded your attachment regarding the balance and asked whats going on.

we will keep u posted.

Hello,

Thank you for your reply!

We apologize for the inconvenience, due to some updates on the site the balance was not displayed correct, it was just a visual bug.

Please come online and you will see the right balance.

Best regards,

The Bingo For Money Team.

What about the VIP status? The player has lost the ability to withdraw the maximum due to the weeks of delay.

Hello,

The VIP status change is not the result of any delays. As per our Terms, the stars are being deducted for days of inactivity (Stars will be deducted from your account from the 1st day of inactivity onwards.) on site, and approved withdrawals (Every $1 successfully withdrawn from your account will result in a deduction of 2 Stars from your account.), there is no relation to the timeframe of the withdrawals. 

Kind regards,

The Bingo For Money team

Well just  as I suspected and knew they were going to do. They are declining to pay me out any more of my winnings. They have declined my last 3 request and without no explanation. This is dirty and not right.

So they finally responded back to my emails and here is thier answer....

Hello,
Thank you for contacting us!

Please note that your payments wera declined because the next reasons:

-first and second request was declined because your account got under the Verification Process
-the last one because your account has the level of BINGO ROOKIE - so as customer you can receive a payout every 2 weeks.

Thank you for your understanding and if there is anything you need just let me know and I will gladly look into it.

Regards!
Vince

THEY ON PURPOSE TOOK OVER A MONTH TO DO THEIR VERIFICATION PROCESS SO THEY WOULD NOT HAVE TO PAY ME OUT!!!!!!!!!

Well I see that Im going to get no explanation from them and they are going to get away with this. It was so obvious they were going to do this to me and they did. 

There are areas of their terms and conditions that we've asked them to change. We're still trying to achieve a happy resolution here, but their rules support their actions - as wrong as they may be! As a result of this situation, we're no longer listing Bingo for Money, or any of the sister brands, as top choices for US players. 

They've taken an amazing win and ruined it for you. I'm truly sorry you've had to go through this when you should be celebrating $56k. I can only imagine how you feel and again, we're still hoping to at least get your VIP status reinstated. 

Trust me I knew I wasn't going to see 56k. I was happy if I at least got $5000 out of it which technically I should of. I can give a damn about my VIP status as I will never play there again and trust me Im not going away quietly. They are a bunch of cowards and liars and I will make sure to post every where I go about this site and their ethics. I appreciate all you did for me Froggy and do wish it did turn out better. They are going to regret that they did this because like I said Im not going away quietly.