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" Jason FTA wrote: Hi clarie, Thanks for the username. Ok, I see what the problem was here. The reason why your withdrawal was denied was due to you claiming MORE than four free bonuses without making a successful deposit between free bonus claims. Yes the bonus was sent to you to thank you for your previous deposit, but that deposit was more than a month ago. We clearly state that all players need to adhere to free bonus terms and also ensure that they keep their free money redemptions to a minimum or alternatively make frequent deposits to ensure they maintain a health bonus to purchase ratio. You are more than welcome to claim free bonuses, but please make sure to deposit frequently Regards Jason thank you jason. yes i know why i was denied- as i said i know your rules- it is me that i made an error when i see the thanks bonus- and then i was confused when one day after i received an other bonus where i was eligible that is all- you explained me that te $40 was for active players and $50 for no depositors - ok it is clear for me now- just a mistake- thank you fo r your intervention-I am not an enough active player so i am no depositor- please i sent my documents and i did no get a confirmaton about the account verification- can you make something for that please ? Thank you very much for your help Jason "READ
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