Casino Club

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Last post ago about 1 month by Russ792
Sabrina
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    • Sabrina
      • Started by
        Sr.Newbie
        26
      • last active about 1 month ago

      Thanks for this post from:

      • Tatzoo1
      Hi all,

      Casino Club Review

      My name is Sabina, the representative of CasinoClub!
      Feel free to send me any suggestions, issues and questions.

      Speak soon.

      Sabina
      CasinoClub.com

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      Hallo,

      Ich habe 90 Euro das Deposit gemacht. Hat ungefähr 600 Euro gewonnen und bei mir blieb es ungefähr 10 Frei spins pro 2 Euro. Warum hat Ihr Casino mich blockiren?

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      Kundennummer lautet: 57771590

    • Index
      • Replied by
        moderator
        1866
      • last active 1 hour ago

      Hi Russ792,I've translated your post and realized that your account has been blocked. Could you please write in English? We're going to forward your username to the casino to look into it. 

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      Thanks for this post from:

      • Index

      Hello,

      I made a deposit of 90 euros. I won approximately 600 euros and I had about 10 free spins by 2 euro per turn. Why your casino has blocked me?

      Accaunt number: 57771590

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      Deposit without bonus PayPal: 60 Euro, Sparkasse Gelsenkirchen: 30 Euro.

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      Hello,

      They said that I was lying.

      They blocked me IP adress, winnings removed. I can not get into Casoni from my IP address. The first time I met such a petty casino.

      I was in his account at the casino. Why is there no advantage of 30 Free Spins on the Princess of the Amazon? If you have blocked the casino it was about 250 euros and remains about 10 Free Spins.

      I have a photo.

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      They said to me: They have technical problems.

      I have a cashier at 360 Euros plus 250 Euros from about 20 free spins plus had about 10 free spins. I just can not say.

      This casino is not fair.

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      Casino did not give me a withdrawal of Euro 360.60

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      withdrawal PayPal

    • Index
      • Replied by
        moderator
        1866
      • last active 1 hour ago

      Hi Russ792,

      Sorry, to hear that. We've already asked them to post their explanation here on the thread. 

    • No avatar normal
      • Replied by
        Casino Rep
        11
      • last active about 1 month ago

      Thanks for this post from:

      • Index
      • Tatzoo1

      Hi Russ792,

      My name is Sivan, the representative of CasinoClub!

      I have already checked with our costumer support, and I see that they're taking care of the issue.

      They forwarded the problem with the blocked IP to the techs department, and trying to resolve the issue as fast as possible.

      Once they have an answer from the technical department, they will contact you, and you can log in to your casinoClub account again.

      Please let me know if you have questions.

      Best Regards,

      Sivan

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      Casino responded by locking me only my IP address to another IP address, I can log into your account:

      Dear Mr. Ahmadulins,


      Thank you for contacting us.
      Your account has been blocked by our security system due to incorrect login attempts. This is for your own safety.

      We already informed the technology yesterday and requested to release your account again. Once we have feedback, we will let you know.

      Your money on the player account is unaffected in your player account. So you do not need to worry.

      If you have any questions, please do not hesitate to contact our Customer Service.

      Best regards
      Ronja Sander

      CasinoClub customer service

      You can reach us free of charge:
      In Germany: 0800 664 48 75
      In Austria, please call 0800 80 20 41
      In Switzerland, please call 0800 56 38 27
      Intern. Phone number (subject to a fee): +356 27 780 102

      Live chat or e-mail: kundendienst@casinoclub.com

    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

      It took 2 days, my IP address is still blocked. This is a fraud.

      See photos.

      • Img 0846
    • 20170110 122742
      • Replied by
        Jr. Member
        52
      • last active 15 days ago

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