Casino Club

I already wrote to you before, I went to the casino with a different IP address. Read in before in my posts.

About documents they did not write anything.

I see now. Thank you for clarifying. We've already notified them asking for the explanation. Hope they're going to reply soon. I'll send you a personal message and explain how to insert the photo. 

How to make a personal message?

I've just sent you a message. You need to point cursor at your forum name at the up right side of the page and you will see 'Messages' click there and once you open my message and write yours just click on 'Reply' button. ;)

Hi Russ, 

I checked with the CasinoClub support, they asked you to send your documents, because they saw that you have logged in from a different IP than before. It is just a security procedure also for you to protect your account from unauthorized users.
Once you send all your documents our Fraud department will open your account and credit you the missing money.

Best Regards,

Sivan

Hello,

12/02/2017 I sent to casino support required documents.

They are lying. 18.01.2017 when they blocked me was a bonus game. I physically could not go to another IP address. I'm not an idiot.

Casino still blocked for me.

Dear Mr. Ahmadulins,

Thank you for contacting us.

As soon as your player's account has been verified according to the terms of the GTC, you will receive the money of 240 € back to your customer account.

Please refer to the following section of the Terms of Business

2.27 Verifying Customer Identity - We reserve the right to conduct a customer identity check for each account as soon as the total sum of the payments exceeds € 2,330.00 (or equivalent amount in another currency), or at any time prior to the occurrence of such account Event.

If you have any questions, please do not hesitate to contact our Customer Service.

Best regards

Susanne Egli

CasinoClub customer service

You can reach us free of charge:
In Germany: 0800 664 48 75
In Austria, please call 0800 80 20 41
In Switzerland, please call 0800 56 38 27
Intern. Phone number (subject to a fee): +356 27 780 102

Live chat or e-mail: kundendienst@casinoclub.com

What 2.330,00 €? Where did this amount of money? What verified according?

 What - 2.27 Verifying Customer Identity?

Hello,

If the casino arranges the verification of documents, then I won it more than 2330.00 Euro. My bonus game ended in a big win, plus they recognized that there was a manipulation on their part. They did everything to cheat and steal my money.

From casino the plastic card of the member of casino and a box with advertizing of casino came by mail to me home. I doubt that they just sent it to me.

We've notified the casino rep again to tell us what is going on with your winnings. 

The casino advised us that they since you logged in from a different IP address your account was blocked automatically, therefore they need to verify it is really your account. Their Fraud department is checking the documents you've sent.Once everything got approved your account will get unlocked and you will get the money. We hope this issue will be sorted out shortly.

Dear Mr. Ahmadulins,

After a new analysis of your current account activity, there is nothing more to prevent the reopening of your CasinoClub account.

We apologize for the inconvenience and ask for your understanding. Regular security checks are the basic prerequisite for guaranteeing our members a fair playing environment.

If you have any questions or problems, please do not hesitate to contact our customer service. We're here to help!

Best regards

Ronja Sander

CasinoClub customer service

You can reach us free of charge:
In Germany: 0800 664 48 75
In Austria, please call 0800 80 20 41
In Switzerland, please call 0800 56 38 27
Intern. Phone number (subject to a fee): +356 27 780 102

Live chat or e-mail: kundendienst@casinoclub.com

What's wrong?

That's great. Your account has been reopened so now you can ask for the withdrawal. Have you contacted them?

Casino still blocking my IP address. I checked.

What to do? If I go to the casino with diferent IP address, there will again be a problem.

Let's see what the rep has to say. We've notified him.

Hi Russ, i have checked, your account is unlocked. From what country are you trying to log in? Have you already contacted the CasinoClub support? Thank you, Sivan

Hello,

I use my own IP address.(Germany, Gelsenkirchem).  In the casino, I wrote, but I doubt that will help.

Hi Russ, 

thank you for your message.

I talked again to the support, and everything looks fine. 

Please delete your cache and cookies, before you're trying to log in again, or try to use a different brwoser.

Best Regards,

Sivan

Casino blocking my IP address. Look at the photo. Laptop and tablet.

Hi Russ, 

please contact the live chat of the CasinOClub support, or contact them via telephone. 

It's the best way to find a solution.

Thank you,
Sivan

I can not open a web page, but I can not to communicate with them in the chat. On the phone, they, too, nothing intelligent to say can not.

Hi Russ, 

did you try to use another web browser? 

Yes. Internet Explorer and Google Chrome.

Hi Russ, 

did you delete the cookies and cache ?

please also try to open CasinOClub.com from from google chrome in incognito mode.

Thank you,

Sivan

Thank you! I went to the casino through the downloaded casino software.

Hello, I have been a casino club member for some years, although my last deposits where some time ago

( and lost ) I was lucky with their dayly freespins and cashed out a small amount recently.

After that I didnt get any more freespins or offers and I tried to exchange my Treuepunkte ( reward points ),

which can directly redeemed to cash , but got refused by their system.  Live chat only told me that I m no longer allowed for bonusses and therefore cannot redeem my points and ended conversation. I mailed support but they just dont answer , mayby

you can help me here. I earned that reward points as part of the contract we had with each real money spin I made and now I want you to pay me that reward. 

Thank you in advance

Joachim

account number 1378651

Hi carmert,

We'll notify the casino about your post and let you know accordingly. 

Hi Joachim, we will have a look, and ask our CasinoClub Support to contact you regarding the issue. Thank you and Best Regards, Sivan

Hello.

Do not play in this casino. It's scammers. I myself suffered from them. Refer to: Sivan_AffiliateClub.

So what happened? Maybe we'll be able to help you. 

Hello.

Thank you. You already helped me.

Hello,

are there any uodates here ? 

Casino Club is just ignoring my mails, dont even give explanation.

Thank you

Joachim

We sent them another reminder asking for an update. Keep you posted. 

Hi

casinoclub has just credited my money.

Big thanks to the LCB Team that helped me here.

Keep your good work going.

Joachim

Awesome. The casino has just informed us that it's been sorted. Gald we could help. 

Enjoy!