CasinoCruise.com| Spinit Direct Support

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    Last post ago about 1 year by Melcb
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      • Casino cruise logo
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        Thanks for this post from:

        • Panda kiss

        Hi Everyone!

        My name is Lloyd Apter and I'm one of the co-founders of Casino Cruise and because i care so much about our customers I demanded to be our casino rep on the forums so i can ensure our players are given the best service

        We are very excited about being Casino of the Month for May 2015 on LCB and for being one of the casinos with an LCB seal of approval!

        So here i am, if you have an questions about promotions or issues with our site or support please post or PM me 

        Looking forward to making new friends here!

        Updated 21st Nov 2016: Spinit added to the LCB list

        Cheers

      • Panda kiss
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          admin
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        Thanks for this post from:

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        Welcome! Glad to see that you are excited to be part of the community and assist our members!
      • No avatar normal
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        • last active 6 months ago
        Hi Lloyd my username is masif77 and I made a withdrawal a couple of days ago and sent verification documents which have been approved by the support team. Just wondering how long would it take for the whole process. I like the wide choice of games and the graphics quality. Beginning to be one of my favourite casinos
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        • Casino cruise logo
        i Think PM would get the message to Lloyd faster 
      • Casino cruise logo
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        • Panda kiss
        giro247 wrote:

        Hi Lloyd my username is masif77 and I made a withdrawal a couple of days ago and sent verification documents which have been approved by the support team. Just wondering how long would it take for the whole process. I like the wide choice of games and the graphics quality. Beginning to be one of my favourite casinos

        Hi check into it now. It's Jewish New Year long weekend so things have been slowly than usual.
        I will update the asap. Best wishes, Lloyd
      • No avatar normal
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        I've sent a pm also before I posted on the forum to Lloyd
      • Casino cruise logo
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        • last active about 2 months ago
        giro247 wrote:

        Hi Lloyd my username is masif77 and I made a withdrawal a couple of days ago and sent verification documents which have been approved by the support team. Just wondering how long would it take for the whole process. I like the wide choice of games and the graphics quality. Beginning to be one of my favourite casinos


        Hi there,  just spoke with our support.  You should receive a reply later today.  I understand your request was made on the 13th and that our support team will contact you shortly so please be available by phone and email.  Best wishes, Lloyd
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        Hi there I've just got an email that I have had my winnings confiscated. Never in the history of me playing online casinos has this ever occurred. I deposit 150 with a bonus of 150, get to the wagering requirement of 6k only to be told that my winnings of £1500 have been confiscated due to breach of terms of the bonus. U set a time limit to meet the wagering requirements and you expect to meet that on 5p stakes. And there was me thinking this is a good casino. I've sent numerous email to confirm verification documents which were eventually approved. I can understand if you don't want to pay, but would appreciate a bit of honesty that's all.
      • Casino cruise logo
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        Hi giro247, sorry to learn that you lost your winnings.  i understand that you had a breach of bonus terms and therefore your bonus winnings are void.  If there had been no breach we would have of course paid out your winnings as we do with many, many players.  Again sorry this happened to you.
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        I'm sorry too and I would like a copy of my game play because I think this is a joke casino who need to sort their issues out. I've made my initial deposit withdrawal or do u plan and confiscating this as well as its been 2 days now since I made this withdrawal. You seem to take the money out quick enough so why the pending still on my status. You have just lost a valuable customer who spends a lot but will not be spending it here. Could I have my deposit put back on my debit or do you need to think of a reason not to give that back too
      • Me
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          admin
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        Hi giro247,

        it is player's responsibility to read bonus and promotional T&Cs. Once you take the bonus then you agree to its related T&Cs.

        I do understand your frustration, but I guess next time do not take the bonus if the terms do not suit you. And most importantly always read terms and conditions.
      • Index
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        hi. im disturbed at the Casino Cruise. It has taken me 3 days to verify my identity and now they say a withdrawal takes 48 hours. It states "within 24 hours" in the review here at LCB. Why say that when it takes the double?
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        LCB 55 free spins is not good for Croatia. Made account following LCB link after following what i have read from. Fix the offer to countries that are eliagable, its not fair to have someone make account and then be refused by support.
      • Panda kiss
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        Rubica123 wrote:

        LCB 55 free spins is not good for Croatia. Made account following LCB link after following what i have read from. Fix the offer to countries that are eliagable, its not fair to have someone make account and then be refused by support.


        Croatia is allowed. The terms state:
        Players from the following countries are not permitted to receive the free spins unless otherwise stated: Turkey, Romania, Lithuania, Belarus, Latvia, Czech Republic, Hungary, China, Bulgaria, Poland and Ukraine.

        please private message me your casino username

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