ClubVegas999

Hello everyone,

My name is Ana and I represent ClubVegas999.
At ClubVegas999 we are constantly working on improving our customer service and our games in order to deliver the best experience to our players. We are excited to be a part of  Latest Casino Bonuses community and hope to be able to help our customers as well as receive feedback that can help us improve!

Please don't hesitate to post any questions and we will respond as soon as possible. 

Welcome to the LCB forum and thanks for being here to assist our members.

Welcome Ana 

Thank you guys for a warm welcome!

Hello Ana!

Welcome aboard! We are happy to have you here with us. 

hi,i got winning about a lucky predict and got a freespin… this my emel i receive

Jun 26 (3 days ago)

Customer Service7 <cs7@clubvegas999.com>
to me

Dear WIREPITH 

Congratuilations! You are the lucky winner for the world cup prediction game.

You have won the following : 

20 Free spins on game "FA FA Twins"- (no Deposit required , min withdrawal amount applies)

-   Super100 Cashable Bonus if you make a deposit within 24hrs.

Min Deposit : RM100,

Max bonus : RM350

Turnover: 10X

Bonus Cashable : Yes

Please contact us via Live Chat to claim this prize. 

Cheers

Team Clubvegas999

i dont know what they are talking about , before this they not told me free spin already expired, and now they told me i already play. refuse my winning.

the CS moron

—————————————————————————————————————————————————————

Welcome to Clubvegas999

TH - Clubvegas999

Support Superhero

Good

TH - Clubvegas999

Hello wirepith. How may I help you?

wirepith

hi, i got this free spin no deposit

Dear WIREPITH

Congratuilations! You are the lucky winner for the world cup prediction game.

You have won the following :

20 Free spins on game "FA FA Twins"- (no Deposit required , min withdrawal amount applies)

TH - Clubvegas999

let me check

wirepith

ok

TH - Clubvegas999

we processed for already but you don't log in to play and the is already expire now

wirepith

my mistake ?

i contact cs before they tell me to deposit...and second time that refuse

and just leaving

TH - Clubvegas999

maybe next time you can get another chance

wirepith

dont be like that, i got this emel , need to contact cs if need to claim

TH - Clubvegas999

you spins is already expire

wirepith

when i contact b4 u just leaving like that

so when i contact you why u dont tell me already?

this is from i winning contest, dont refuse my winning

i open that game before but nothing i receive

im feeling so lucky not deposit to this casino before, now i know you treat the costumer

i record your conversation for any case .. and thank you

this is ZUSTRO take a action if i complain to them ?

TH - Clubvegas999

duration for the game is 24 hour but is expire

and you log in to play already

wirepith

the emel dont say anything about expired, and i told u before i was contact CS and login FA FA twins, like i say it before i dont receive anything

TH - Clubvegas999

but our system show that you log in to play some

wirepith

what games are u see playing ?

how can i play "fafa twins" if no credit and no free spin

TH - Clubvegas999

you log to play some but not all for your free spins

when do you win the free spins

wirepith

which game i play ?

i dont know what are talking about , before this u told me free spin already expired, and now u told me i already play, when i ask which game u dont tell me

so i will try making complain to right person, this is not first time the CS casino doing like this to me ...

i have a proof.. so i dont want say anything... u keep repeat what are u saying and i dont understand what are u trying to do

byee

TH - Clubvegas999

the game you has played paco and poppin,

more gold digging

lucky seven

Aztec Treasure

wirepith

so my question is

when i playing this game ?

TH - Clubvegas999

charms and choves

wirepith

Congratuilations! You are the lucky winner for the world cup prediction game.

You have won the following :

20 Free spins on game "FA FA Twins"- (no Deposit required , min withdrawal amount applies)Congratuilations! You are the lucky winner for the world cup prediction game.

You have won the following :

20 Free spins on game "FA FA Twins"- (no Deposit required , min withdrawal amount applies)Congratuilations! You are the lucky winner for the world cup prediction game.

You have won the following :

20 Free spins on game "FA FA Twins"- (no Deposit required , min withdrawal amount applies)Congratuilations! You are the lucky winner for the world cup prediction game.

You have won the following :

20 Free spins on game "FA FA Twins"- (no Deposit required , min withdrawal amount applies)

TH - Clubvegas999

this is the game that you have play

wirepith

3:21 am

okay .. now give me my free spin

Congratuilations! You are the lucky winner for the world cup prediction game.

You have won the following :

20 Free spins on game "FA FA Twins"- (no Deposit required , min withdrawal amount applies)

3:23 am

all your game told me not included new my winning

3:23 am

all your game told me not include my new winning

3:26 am

i contact the CS before in 24 hours, then told me to deposit, not tell me my free spin already in fafa twins, while i check in 24 hours i dont receive anything, and now u making another stody

Read

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Hello Wire Pith,

We've sent an email to the casino to find out what happened. Keep you posted.

Dear WIREPITH,

We apologize if your experience in ClubVegas999.com was not positive, as we always soar to deliver the best possible customer care to our clients.

We have looked at the situation regarding the free spins that you were eligible for after participating in our World Cup prediction campaign. According to the terms and conditions of the campaign players have 24 hours to claim their prize (you won the Free Spins on the 26th and claimed them on the 28th of July). Unfortunately, 24 hour prize claiming window was not communicated to you clearly causing further miscommunication and frustration.

Please accept our apologies along with 40 Free Spins on FA FA Twins game (withdrawal minimums apply, for more information please check our Cashier page). You can claim the prize at your convenience. We have emailed you further details on how to claim your free spins.

We do sincerely apologize for this experience and hope you will continue enjoying our games at ClubVegas999.com.

Best regards,
ClubVegas999 Team