Coin Palace Casino

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    Last post ago 2 months by Space1000
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    Coin Palace

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      • Coin palace 1

        Coin Palace

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        • Avantar 044
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        Hi. Let me introduce myself as a casino rep for Coin Palace casino
        We have:
        - Hundreds of games from the best gaming providers: NetEnt, Quickfire, Endorphina, Amatic, SoftSwiss and others.
        - We accept fiat currencies along with Bitcoin (We accept EUR, USD, GPB, CAD, AUD, NOK, SEK, RUB, BTC)
        - Live chat support available 24/7
        - Nice 100% up to €100 first deposit bonus with 200 spins
        - Up to 500 EUR / 5 BTC +200 free spin total welcome package.

        Dear LCB members if you have any questions or inquiries feel free to post them here!

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        robby8111

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          Hi,

          any no deposit freespins offer available for testing?!

           

          thx in advance

        • Coin palace 1

          Coin Palace

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          Hi robby8111. We don't have any no deposit bonuses right now. You can test allmost all games using FUN balance.

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          MelissaN

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          Welcome to our forum. Hope we'll have a great time together. 

        • Coin palace 1

          Coin Palace

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          Thank you. I hope so

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          Melcb

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          I heart LCB

          Queries or issues? Send me a private message
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          Welcome to the best forum ever! Thanks for being here to assist our wonderful LCB members.

        • Coin palace 1

          Coin Palace

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          Hi. Thank you. Glad to be here!

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          Space1000

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          Only in Havana!!!!
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          If your from the USA  DO NOT PLAY HERE!!!

           

          I depsoited at coinpalce.ip to try out the casino and get the depsoit bonus. I was told from support that my deposit would be automatically be credit once  support shows ONE confirmation of bitcoin transaction. After an hour  I did not get the deposit bonus and received this chat from support:

          Here is the next chat trnscript from support:


          Coinpalace - Live Chat: Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь?
          00:49tom: Never got the 100 percent or the 200 free spins never was automatically credited not right
          00:49Coinpalace - Live Chat: Please, wait a moment I'll check it.
          00:54Coinpalace - Live Chat: Sorry, we only provide Bonuses to verified players.
          00:54tom: what?
          00:55Coinpalace - Live Chat: You need you upload your documents and verify you account to get the Bonus, sorry.
          00:55tom: where does it state that
          00:56Coinpalace - Live Chat: Those are are our rules, sorry.
          00:56tom: where are you rules that state that?
          00:58Coinpalace - Live Chat: We will transfer your request to the manager. We will inform you via email, as soon as we have news. Thanks!
          01:00tom: ok well you lied to me telling me that bonus is pending and will automatically be creditted now you change the story again

           

          So This is how chat treats players by lying to a customer.

          I was promised by Lily at customer support from lcb that a rep from the casino would conact me in two days and resolve the problem. Well guess what NO response after a week.  WOW. Here is the chat transcript from the casino when addressed this issue:

          Operator: Support Service

          20:58 Your Question:
          20:58 Please wait and one of our operators will be with you shortly.
          20:58 You are now chatting with Coinpalace - Live Chat
          20:58 Coinpalace - Live Chat: Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь?
          20:59 Tom: yes I was told my complaint would be esolved and still no reponse
          20:59 Tom: Your casino rep was contacted by latestcasinobonus.com
          21:00 Tom: hello?
          21:00 Coinpalace - Live Chat: Wait a bit please
          21:01 Tom: wait on here?
          21:01 Coinpalace - Live Chat: yes
          21:02 Tom: ok will wait on chat
          21:03 Coinpalace - Live Chat: There is no news yet regarding your issue
          21:04 Tom: latestcasinobonus.com told me that rep said it woulde be resolved so it is not resolved
          21:05 Coinpalace - Live Chat: Just wait please until your issue being resolved
          21:05 Tom: ok what is maximum time frame
          21:06 Coinpalace - Live Chat: Sorry, but we cannot state exact time frame unfortunately

          As a player this is how a player is treated????  AWFULLLLLLL.

          A casino that treats players like "nobody's" as well as treating LCB as "nobody's"  is disgusting!!!!!!!

          Take my advice from a depsoitng player  to avoid this casino!!!!

           

           

           

           

           

           

           

           

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          MelissaN

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          Hi Space1000,

          We let the rep know and hope he'll respond to you soon on this thread. 

        • Coin palace 1

          Coin Palace

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          • Index

          Hi, thanks for your comment!

          We have detected that you were playing bitcoin games from US, but according to our T&C (https://coinpalace.io/en/terms-and-conditions), "If you are a player from the US or any of its states, United Kingdom, or Spain, you won't be allowed to play real money wagering games including bitcoins." Also, our Bonus terms (https://coinpalace.io/en/bonus) state: " Bonuses are not available for players from USA, United Kingdom, Spain."

          We can't prohibit your bitcoin play according to your IP (sometimes players use US vpns for many reasons, while being located in another place). So to verify if it's legit for you to play and receive the bonus, we have kindly asked you to upload the documents, but unfortunately you haven't done that. That's why sadly you didn't receive the bonus.

          Our support staff could have done way better to solve this problem. We are very sorry for inconvenience.

        • Ministarka

          Gospodja Ministarka

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          Oh yeah, that's me :)
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          I have one question. You don't accept players from the US but you take their deposits,right? How can that be?

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          Space1000

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          Only in Havana!!!!
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          Thanks for this post from:

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          Coin Palace wrote:

          Hi, thanks for your comment!

          We have detected that you were playing bitcoin games from US, but according to our T&C (https://coinpalace.io/en/terms-and-conditions), "If you are a player from the US or any of its states, United Kingdom, or Spain, you won't be allowed to play real money wagering games including bitcoins." Also, our Bonus terms (https://coinpalace.io/en/bonus) state: " Bonuses are not available for players from USA, United Kingdom, Spain."

          We can't prohibit your bitcoin play according to your IP (sometimes players use US vpns for many reasons, while being located in another place). So to verify if it's legit for you to play and receive the bonus, we have kindly asked you to upload the documents, but unfortunately you haven't done that. That's why sadly you didn't receive the bonus.

          Our support staff could have done way better to solve this problem. We are very sorry for inconvenience.


          Completly unaccetpable. I want my depsoit fully refunded.   Your casino recginzed my ip address as being form the usa. Your casino should NOT have allowed me to even register  in addition to depositing.   Unethical in this situation

          Not knowing this   what if I won???? Seeing how  Reputation is crucial to a casino.  I have a feelling your caino would have not paid me if I won due to beong in the USA!!!!!

          I request a full refund based on your response as well as  mistakes by YOUR casino for allowing me to register in the FIRST place.

          Other non USA player accepted casinos have protocols in place that recognize IP address  and immedialtely BLOCK USA players from playing  that is the fault of your casino.

           

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          MelissaN

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          Hi Space1000,

          We've notified the casino rep and waiting for him to answer. 

        • Coin palace 1

          Coin Palace

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          Gospodja Ministarka wrote:

          I have one question. You don't accept players from the US but you take their deposits,right? How can that be?


          Hi. All softswiss based casinos use information from user. Fiat money payment can't be done without info from profile. But BTC payments do not require that information. Players using US ip don't get bonuses, but in case they will verify themselves and in case they will be non-US residents they will be able to play and get bonuses

        • Coin palace 1

          Coin Palace

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          Completly unaccetpable. I want my depsoit fully refunded.   Your casino recginzed my ip address as being form the usa. Your Space1000 wrote:

          We have now issued a personal bonus for an amount of your initial deposit, so that you can withdraw it back. If there were any wins on your account, they would be forfeited and your deposit would be returned back to you.

           

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