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Last post ago 22 days by MelissaN
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      • Started by
        Newbie
        2
      • last active about 5 years ago
      Hello Cindy,

      I am new to this and am trying to do what is proper.  I have a withdrawal approval  $$ from Slots of Vegas since 1/6 (won on 12/31) and have had no luck in receiving the withdrawal to date.  I have tried to speak with the lobby manager every time.  :-c  He has "escalated" this to no avail.  Is there any way you can help?  ???

      I also have a more detailed question for you regarding playing.  I have started to read several sites online that have me quite concerned about proper casino practices being done on both sides.  8'|  I would like clarification to prevent any misunderstandings like the horror stories I have read. amp;

      My casino name is jwill0ws and email is jwill0ws@live.com.  The 0 in the name is a zero :-)

      Thank you in advance for anything you can do.
      Jwill0ws

    • No avatar normal
      • Replied by
        Newbie
        2
      • last active about 5 years ago
      Sorry for long post 
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      • Replied by
        Jr. Member
        61
      • last active 7 months ago
      After reading the post here I was wondering if it's even worth playing at club player and it's sister casinos.I haven't played there in years and thought maybe I try again but from the looks of it nothing changed.Either you don't get paid,  or you have to wait 2 month or longer  to get paid.
      Were the RTG casinos I play at now only take 24 hours to sent me my winnings
      So I ansered my own question it's not worth the trouble
    • No avatar normal
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        Newbie
        1
      • last active over 4 years ago
      hi could you look into 2 withdrawals for me 1 with prism 1 with vegas strip username libbycook
    • Cool cat casino
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        Full Member
        208
      • last active 4 months ago
      Dear  libbycook:

      Did you receive the payment already? If not please let me know and i will look into it

      Cheers

      Cindy Greco
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        208
      • last active 4 months ago
      Dear jwill0ws:

      Even though your post is from jan 26th just wanted to clarify that according to your casino account history:

      On Jan 28th a Fedex tracking number for your payment was provided by Slots of Vegas.

      Shipment Dates
      Ship date Jan 27, 2012
      Estimated delivery Feb 1, 2012 by 7:00 PM
      Destination
      Pittsburgh, PA

      And you received your payment and cashed-out your check accordingly.

      Cheers

      Cindy Greco
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      • last active 1 day ago
      "We are informing you that your withdrawal request for $110.00 was denied.

      Important tips.

      Ensure the information registered on your casino account is correct and up to date.
      Ensure you have the authorization form registered on your account.
      Ensure you frequently review the casino terms and conditions.

      Please take a moment to review our withdrawals F.A.Q.

      Why was my withdrawal request denied?

      A) Non Cashable Bonus. The amount you requested was less than the non cashable bonus you had received with your deposit.

      B) Game Restrictions. Certain bonuses have restrictions as to which games you may play.

      C) Wagering Requirements. When you receive a bonus you need to wager the amount of your deposit plus bonus a certain amount of times. This is what is referred to as wagering requirements or playthrough.

      D) Documentation. Before we can process any withdrawal request, an authorization form must be on file."

      Woo Hoo!!!   amp;
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      • last active over 4 years ago
      hi cindy,
      i am from the uk and played on VIP lounge casino. i got it from lcb. i had a no deposit bonus with wager requirements. i read the terms and conditions before i started playing. as i always do. i meet the wager requirements as stated. and had $100 in the account afer the wager requirements were met. great. i then had to get it up to $200 to withdraw as a check as i didnt have any other methods of withdrawl. done that. got to $200.11. upon which i choose to withdraw. it said manager withdrawl aprroved! great again. ill be depositting on this site. BUT, i asked the online chat for the time period in which i would recieve my check. not so good. she was rude un helpful and kicked me off chat twice. said that i couldnt withdraw because i was one of the countries with restictions. i am not. they have taken the $200 out of my account. and kept it. not even put it back for me to play...... bit confused to say the least. i had very bad customer support, for which i have copied the transcripts if you want to have a look. please can you look into this matter.  my user name on the site is reddy26.

      many thanks

      david
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      • last active 3 hrs ago

      Thanks for this post from:

      • Queen
      A "manager withdrawal" means they removed the cash and you can't withdraw it.  It's highly unlikely they will put it back unless it is an error on their part.

      I've messaged the rep for you.

      blue
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      • last active 7 months ago
      Hey guys. I deposited $50 with prism. I didnt take a bonus and it was my first deposit with this casino.

      I won $800 on t-rex slot game. I innitiated a cashout of $500 and got an email saying there was an error on the slot and my winnings were removed.

      Before I read this email I was using the other money on a slot called prince of sherwood. I got 5 scatter which resulted in 15 free games at 4x. I won $300.


      I innitiated another cashout and I got an email stating I gave a fake phone number so my winnings were voided but I was allowed to try again with my $50 deposit.

      This casino is an outright rogue and fraud. I have reported them to the gaming committee and online authorities that deal with fraud.

      I was also double charged on my $50 deposit but was only credit $50.
    • Cool cat casino
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        Full Member
        208
      • last active 4 months ago

      Thanks for this post from:

      • Index
      Hi guys

      I will check each of your inquiries please email me your casino id's to cindy@gwages.com and I will be glad to check

      Cheers

      Cindy Greco
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        Full Member
        208
      • last active 4 months ago
      Dear reddy26:

      Unfortunately players from UK were not allowed to cash out from Free Chips. This is why your winnings were voided. This information has been available on the Terms and Conditions section on PDF and Word format.

      Cindy Greco
    • Cool cat casino
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        208
      • last active 4 months ago
      Dear ChokeDee:

      Your $110 was declined in order to remove the excess $10 and approve the $100 which was your Free Chip maximum cashout. As you can verify your payment for $100 was sent via Neteller since 10/14/2012 at 11:15:25 AM

      Cheers

      Cindy Greco
    • Cool cat casino
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        Full Member
        208
      • last active 4 months ago
      Dear Jennjenn:

      As of today I've never received an email from you with your Prism account username. Unfortunately jennjenn is not a valid account username at Prism so i can go ahead and check.

      Please feel free to contact me back in case you still need my assistance

      Cindy Greco
    • Cool cat casino
      • Replied by
        Full Member
        208
      • last active 4 months ago

      Thanks for this post from:

      • Index
      Hi Everyone

      Just checking if anyone needs my assistance. If so, please feel free to contact me back cindy@gwages.com

      Cheers

      Cindy Greco

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