Warning List - EypoBet Casino

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    Last post ago almost 2 years by Eagle7
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      • Index
        • Started by
          Newbie
          2
        • last active 6 months ago
        Hi All,

        I'm Sebastien and I'll be EypoBet rep on the forum.

        To give you a short description of EypoBet and his products, we offer 300+ Casino and Live Casino games powered by world leader casino providers: Net-Ent, Microgaming and Betsoft Gaming.

        We offer a large selection of different payment methods and the customer care team can be reached 24/7 either by live chat or email.

        Looking forward to some good discussions with all LCB members

        Sebastien
      • Panda kiss
        • Replied by
          admin
          5,033
        • last active 3 hrs ago
        Welcome to our wonderful forum!
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 14 days ago
        Hi,

        I am posting here since I am unable to reach Eypobet reps and support in any other manner. I haven't been able to get them on live chat in over a month, and they haven't been replying to emails.

        Last year in November I won a little bit over 6000 eur. I completed all account verifications and requested the first withdrawal (1000€). I got it after a while.
        Then a long break happened.

        A few weeks go by, I speak to them on live chat frequently, then the emailing begins.

        t;">I just wanted to keep you in the loop as I promised you that I will get back to you this afternoon.

        My colleague from finance is not yet online so i was not able to speak to him yet. I just wanted you to know I will speak to him as soon as he is online. Obviously I am not working 24/7 so this might take until tomorrow morning when I will be able to speak to him. But I promise you I will not forget you and I will let you know as soon as I spoke to him.

        Kind Regards
        Fiona


        and

        my colleague from finance will get back to you tomorrow personally and discuss the issue with you. Unfortunately there is nothing I can do about this right now.
        We will have to wait until tomorrow when he speaks to you.

        I wish you a nice christmas today


        and

        ....this has taken much longer than it should.
        I will personally prioritize your withdrawals to make sure they get processed as soon as possible.
        I hope your Christmas celebrations continues well!
        Kind regards,
        Stefan


        And it's been like that for a month and a half now.
        In total I've gotten 2108, 9. 12. 1000€ and 2. 1. 1108€.

        They still have 4000 to pay me. Since then I have not been able to contact them, and I have sent emails on 29.12., 16. 1., 28. 1. to inquire about the status (to the same adresses that I spoke with them on earlier). They were not responding to them.

        I am contacting you here now, in hopes that you will complete and pay out the rest of what is owed.
        I will also send you my username via PM.
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 14 days ago
        Hi,

        Still no news here. I sent my username via PM, the rep was online since then, still no resolution.
      • Me
        • Replied by
          admin
          6,592
        • last active 16 hrs ago
        The latest update is that they are currently looking into your account. Hopefully it won't take much longer.

        We will send them a chaser soon in case of more delay.
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 14 days ago
        Thank you very much for the update. It is always good to hear things have gotten rolling.
      • Me
        • Replied by
          admin
          6,592
        • last active 16 hrs ago

        Thanks for this post from:

        • Panda kiss
        update:

        I wish I had better news, but we still havent heard back from the Rep. I just sent them the 3rd and last chaser and advised them how it took way too much time ( month and a half ) since the complaint was published, and absolutely nothing has been done.
        Hopefully they will take this seriously, as so far everything is raising a serious suspicions and red flags.

        Lets see what happens in the next 24hrs.
      • Me
        • Replied by
          admin
          6,592
        • last active 16 hrs ago

        Thanks for this post from:

        • Anchi
        • Nirvana2
        • Index
        • Soad1
        • Index
        • Index
        • Evil dead 1982 07 g
        New update:

        So it turns out this casino cannot be trusted. They do not answer our emails and obviously have no intention to pay their players. The Rep was active yesterday and yet did not bother to address this topic.

        They are now placed on our warning list and we advise our visitors to avoid this casino at all cost.

        Zuga
        LCB Admin
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 14 days ago

        Thanks for this post from:

        • Me
        • Soad1
        • Nirvana2
        • Index
        • Index
        Hello,

        I got an email from them today.
        They claim they will proceed the payout to my card (instead of Skrill).

        I have placed the new requests, and I will update here when something happens.
        It is quite possible they do intend to pay.
        I'll make sure to let you all know how it went promptly.

        I also think it would certainly be wise of them (and useful all around) to keep the communication with Zuga as open as possible....
      • Me
        • Replied by
          admin
          6,592
        • last active 16 hrs ago
        Thanks for the update. I really hope you do get paid.

        We actually have received an email from the Rep , just moments after we issued the warning ( how convenient ).

        For now I will not disclose the content of the email, but they did not address anything from the complaint, so that part is not encouraging.
      • Soad1
        • Replied by
          Hero Member
          629
        • last active 16 hrs ago
        I hope too Eagle7 gets paid.. But no matter what this still leaves a rather bitter taste the way this casino behaved.
        I sure won't be playing here seeing this and that other issue at the complaints section.
      • Me
        • Replied by
          admin
          6,592
        • last active 16 hrs ago

        Thanks for this post from:

        • Anchi
        • Nirvana2
        • Index
        • Index
        • Archnye
        Another update:

        Okay so I have some good news actually. We were notified by the Rep that the player was paid €1000 today and the rest will follow.

        This is definitely a good sign and I am glad that the casino is doing the right thing. I just wish this was handled better, without delays and a warning issued.

        Eagle7 please confirm when you receive the funds.

        cheers
        Zuga
      • Soad1
        • Replied by
          Hero Member
          629
        • last active 16 hrs ago

        Thanks for this post from:

        • Nirvana2
        • Index
        Glad to see some positive movement. But its interesting how some of these casinos think it is okay to drag an issue for weeks without answering to anyone.

        And what is funny Eypobet representavie has been watching this topic like a hawk since the complaint was published weeks ago, but yet does not get involved. Not a word. It doesnt speak highly of them, that i know.

        Then what is the purpose of them being here as a representative? I mean how can anyone trust them knowing that you have to chase after your own winnings for months at the same time running into the wall of silence?
        Either the rep is not the best person for this job, or them as a whole operation need to consider some serious changes.
        I think both.

      • Nirvana2
        • Replied by
          Hero Member
          565
        • last active 18 hrs ago
        Great thing would be to see the OP paid. so lets wait and see if he receives the money.

        Still the main question remains why it took so long...
      • Index
        • Replied by
          Hero Member
          827
        • last active 6 months ago
        Zuga wrote:


        We were notified by the Rep that the player was paid €1000 today and the rest will follow.



        did they say when the "rest" will actually be sent? Im keen to see response from EypoBet. In my opinion they should pay the player the whole remaining amount and not send these separate payments. Dont they think this took too much time already?


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