I'm Sebastien and I'll be EypoBet rep on the forum.
To give you a short description of EypoBet and his products, we offer 300+ Casino and Live Casino games powered by world leader casino providers: Net-Ent, Microgaming and Betsoft Gaming.
We offer a large selection of different payment methods and the customer care team can be reached 24/7 either by live chat or email.
Looking forward to some good discussions with all LCB members
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I am posting here since I am unable to reach Eypobet reps and support in any other manner. I haven't been able to get them on live chat in over a month, and they haven't been replying to emails.
Last year in November I won a little bit over 6000 eur. I completed all account verifications and requested the first withdrawal (1000€). I got it after a while.
Then a long break happened.
A few weeks go by, I speak to them on live chat frequently, then the emailing begins.
t;">I just wanted to keep you in the loop as I promised you that I will get back to you this afternoon.
My colleague from finance is not yet online so i was not able to speak to him yet. I just wanted you to know I will speak to him as soon as he is online. Obviously I am not working 24/7 so this might take until tomorrow morning when I will be able to speak to him. But I promise you I will not forget you and I will let you know as soon as I spoke to him.
my colleague from finance will get back to you tomorrow personally and discuss the issue with you. Unfortunately there is nothing I can do about this right now.
We will have to wait until tomorrow when he speaks to you.
I wish you a nice christmas today
....this has taken much longer than it should.
I will personally prioritize your withdrawals to make sure they get processed as soon as possible.
I hope your Christmas celebrations continues well!
And it's been like that for a month and a half now.
In total I've gotten 2108, 9. 12. 1000€ and 2. 1. 1108€.
They still have 4000 to pay me. Since then I have not been able to contact them, and I have sent emails on 29.12., 16. 1., 28. 1. to inquire about the status (to the same adresses that I spoke with them on earlier). They were not responding to them.
I am contacting you here now, in hopes that you will complete and pay out the rest of what is owed.
I will also send you my username via PM.
- Replied by
- at March 23, 2015, 18:28:29
I wish I had better news, but we still havent heard back from the Rep. I just sent them the 3rd and last chaser and advised them how it took way too much time ( month and a half ) since the complaint was published, and absolutely nothing has been done.
Hopefully they will take this seriously, as so far everything is raising a serious suspicions and red flags.
Lets see what happens in the next 24hrs.
- Replied by
- at March 24, 2015, 19:33:06
So it turns out this casino cannot be trusted. They do not answer our emails and obviously have no intention to pay their players. The Rep was active yesterday and yet did not bother to address this topic.
They are now placed on our warning list and we advise our visitors to avoid this casino at all cost.
- Replied by
- at March 24, 2015, 20:22:10
- last active 4 months ago
I got an email from them today.
They claim they will proceed the payout to my card (instead of Skrill).
I have placed the new requests, and I will update here when something happens.
It is quite possible they do intend to pay.
I'll make sure to let you all know how it went promptly.
I also think it would certainly be wise of them (and useful all around) to keep the communication with Zuga as open as possible....
- Thanks for the update. I really hope you do get paid.
We actually have received an email from the Rep , just moments after we issued the warning ( how convenient ).
For now I will not disclose the content of the email, but they did not address anything from the complaint, so that part is not encouraging.
- Replied by
- at March 24, 2015, 23:27:58
Okay so I have some good news actually. We were notified by the Rep that the player was paid €1000 today and the rest will follow.
This is definitely a good sign and I am glad that the casino is doing the right thing. I just wish this was handled better, without delays and a warning issued.
Eagle7 please confirm when you receive the funds.
Glad to see some positive movement. But its interesting how some of these casinos think it is okay to drag an issue for weeks without answering to anyone.
- Replied by
- at March 25, 2015, 00:41:52
- last active 8 hrs ago
And what is funny Eypobet representavie has been watching this topic like a hawk since the complaint was published weeks ago, but yet does not get involved. Not a word. It doesnt speak highly of them, that i know.
Then what is the purpose of them being here as a representative? I mean how can anyone trust them knowing that you have to chase after your own winnings for months at the same time running into the wall of silence?
Either the rep is not the best person for this job, or them as a whole operation need to consider some serious changes.
I think both.
- Zuga wrote:
We were notified by the Rep that the player was paid €1000 today and the rest will follow.
did they say when the "rest" will actually be sent? Im keen to see response from EypoBet. In my opinion they should pay the player the whole remaining amount and not send these separate payments. Dont they think this took too much time already?
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