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    Last post ago over 2 years by helwin
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    CherryMarie

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        CherryMarie

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        Hello Members,

        This is CherryMarie and I will be your casino rep for Freespin Casino, Cherry gold, Planet Casino, Exclusive Casino

        It will be a pleasure to assist you with any questions, concerns and suggestions.

        Hope you get a great experience in any of the casinos you decide to play in.

        Regards,

        CherryMarie 
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        blueday

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          Welcome to the forum CherryMarie and thanks for being here for us all.

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          Melcb

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          I heart LCB

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          Thanks for joining the direct casino support section and for the intro:)
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          cheetahwind

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          Welcome to the forum Marie.
          I do have a question, if you have valid documents on file with Free Spin, do those transfer over to Planet Casino?  I know you guys pay rather quickly with Free Spin, which is what intrigues me on playing with Planet.
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          CherryMarie

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          Hi,

          If your account has been successfully verified in one of the casino you will not be requested to send documents again. The cashier might ask you to send the copy of the new card (in case it was never used before) and to sign an authorization report for security reasons.

          Inform the cashier that your account is verified in another casino in the group.

          Let me know if you have any other questions or if you need any further information.

          CherryMarie
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          ashess

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          16221567 Authorized 100.00 USD NETeller **** 7/9/2012
          12:42:32 PM



          Mario also said something like this passed in peace with

          I wrote did not respond to mario


          Mario: Thank you for using Live Chat. My name is Mario how can I help you?
          ashess: payment will be made today, said that
          Mario: yes
          ashess: have not paid
          ashess: I wanted to get information on this topic
          Mario: you will be paid today
          Mario: and get the money in 3-10 business days counting from today
          ashess: i use neteller
          Mario: then up to 5 business days from today
          ashess: understand what you've been waiting for 5 more days
          ashess: Waiting for a week already
          Mario: you going to be paid today
          Mario: means you have to wait from today
          Mario: 5 business days
          ashess: Will not my neteller account to pay you
          ashess: today
          ashess: Will not my neteller account to pay you?
          ashess: mario
          ashess: Why do not you answer
          ashess: If you pay your neteller account today
          ashess: the money reaches me today
          ashess: Understand what is 5 business days
          Mario: yes we will pay today as I said
          ashess: you said 5 day wait
          ashess: I wait for five days to pay who
          ashess: that I did not do a bank transfer
          ashess: waiting for 5 days, some tell me mario
          ashess: too busy
          ashess: Are explanations will do


          Why wait five business days.Why wait five business days
          English is not good, but I talk to constantly live help
          I lived for the first time such a thing


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          helwin

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            Hi CherryMarie, I like your name sounds like a new flavor of ice cream. I look forward every month to seeing "Don't you miss the thrill of the Action?" e-mails. Thank you for making my online gambling a fun sport. I usually don't use bonus with my deposits, and apologize for not making many lately. I don't know if this is from the casino or someone else, it looks like yours.
              Maybe its a mistake, or maybe someone is trying to tell me something. I'm not sure. Here it is:    CherryGold casino

          Hello Helena,
          Your account number: helwin

          You made the right move joining Cherry Gold! Now it's time to let the fun begin!

          You are still entitled to 0 out of our 10 amazing 100% match bonuses up to $222 each!



          Whether you’re into slots, cards or the luck of the dice, we have it all! And with amazing bonuses and promotions on offer, you’re in for a world of action and entertainment!. Visit our promotion page to find out all details and coupon codes.

          Should you require any further assistance please do not hesitate to contact us via email, via chat or on our toll free numbers.


          The fun awaits you at Cherry Gold!

          Kindest regards,

          The Cherry Gold Team




          View Terms & Conditions - Please Gamble Responsibly - Unsubscribe

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          Says I'm entitled to Zero out of Ten of your amazing bonuses. Thats okay cause I don't use match bonuses, just pointing it out. and making sure down the line I won't take it to heart. and others won't feel they've been bad.
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          TAAADAAA

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          I was a deposit player with Cherry Gold casino in the past.  Recently, I played with the $25 no deposit bonus and won $100.  I tried to make a withdraw, but had no luck because the minimum to make a withdraw is $100 plus $30 processing fee.  I submitted documents and everything, but let the money sitting in the account for a bout a week.  Today, I plan to make a $30 deposit to the account so I can make the withdrawal, but I was shocked to find out my account was blocked.  I contacted their live chat and found out that  my account was locked or blocked by the risk team.  I do not know why because I have not done anything wrong.  I feel like Cherry Gold casino purposely doing this so they can avoid paying, this type of practice is for ROUGE casinos.  I've never thought Cherry Gold casino would do this.  I'm eager to find out and please help.
          username is riceman

          thank you
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          blueday

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            I've messaged the rep and hopefully she will see the message in her normal email inbox.  Cherrymarie hasn't been on since November 2012.

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            Melcb

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            TAAADAAA wrote:

            I was a deposit player with Cherry Gold casino in the past.  Recently, I played with the $25 no deposit bonus and won $100.  I tried to make a withdraw, but had no luck because the minimum to make a withdraw is $100 plus $30 processing fee.  I submitted documents and everything, but let the money sitting in the account for a bout a week.  Today, I plan to make a $30 deposit to the account so I can make the withdrawal, but I was shocked to find out my account was blocked.  I contacted their live chat and found out that  my account was locked or blocked by the risk team.  I do not know why because I have not done anything wrong.  I feel like Cherry Gold casino purposely doing this so they can avoid paying, this type of practice is for ROUGE casinos.  I've never thought Cherry Gold casino would do this.  I'm eager to find out and please help.
            username is riceman

            thank you


            Please check your PMs.
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            cheetahwind

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            Whats with all of the match bonuses having a max cashout of 10 times my original deposit?  Then to top it off you guys are requiring a 50 times play thru on top of a max cashout.  I'm just curious if you folks are only going for no bonus players or what?  Just wondering
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            helwin

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            Wow this hasn' ever happened to me before I haveven't played at Planet Casino for a long time. I finally got enough to make a minimum deposit, down to $6 or so and tried to switch to mobile version because it was too slow in instant  and I couldnt login after several attempts  and no luck I went to live chat Was told I was locked because I was bad risk! What does that mean? Also was told someone would be in on Monday to talk to or look into it.  It's bad enough to see my credits take a nose dive after looking forward to play all day, but to hear this news and to have to wait til Monday just really takes any fun out of whatever fun I thought was gonna have. Can you please find out what is up? I hate waiting to find out what the problem is. I haven't done anything wrong My username is helwin there appreciate anything you can shed light on.
            My username is my e-mail not helwin there, but it is helwin at Cherry Gold and I had trouble login in there earlier
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            helwin

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            Melcb wrote:

            TAAADAAA wrote:

            I was a deposit player with Cherry Gold casino in the past.  Recently, I played with the $25 no deposit bonus and won $100.  I tried to make a withdraw, but had no luck because the minimum to make a withdraw is $100 plus $30 processing fee.  I submitted documents and everything, but let the money sitting in the account for a bout a week.  Today, I plan to make a $30 deposit to the account so I can make the withdrawal, but I was shocked to find out my account was blocked.  I contacted their live chat and found out that  my account was locked or blocked by the risk team.  I do not know why because I have not done anything wrong.  I feel like Cherry Gold casino purposely doing this so they can avoid paying, this type of practice is for ROUGE casinos.  I've never thought Cherry Gold casino would do this.  I'm eager to find out and please help.
            username is riceman

            thank you


            Please check your PMs.
            I just saw this and thoght I wrote it. Almost
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            cheetahwind

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            The last time the rep was active was back in November of 2012.  So I'm going to guess that they'll probably not see your message.  Hopefully the admins can raise someone from the dead to look at this thread?
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            Melcb

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            I dont think CherryMarie is around anymore but I have forwarded the thread to our contact.

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