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    Matt.RevenueJet

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        Matt.RevenueJet

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        Hello to all,

        I am here for any of your inquiries related to:

        * Grand Parker Casino.
        * Loco Panda Casino.
        * Onbling Casino.
        * Classycoin Casino.

        Please feel free to post anything in mind.


        Thanks,


        Matt.
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        blueday

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          Hi Matt,

          Welcome to the forum. Glad you are here for us all.

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          Hi Matt,

          Thanks for joining the forum. We are happy that you are here to support our LCB members.
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          Turtleshell

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          Hi Matt

          Loco Panda Casino are uk players able to use the free chip located here for wagering and withdrawal purposes?
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            Turtleshell wrote:

            Hi Matt

            Loco Panda Casino are uk players able to use the free chip located here for wagering and withdrawal purposes?


            Hi Turtleshell,

            Looking at the T & C for this casino, there do not appear to be any restrictions for UK residents.

            "Before placing bets, the Player is responsible for verifying the laws on gambling which governs the place where the Casino is used. It is the Player's sole responsibility to determine the laws that apply in his/her jurisdiction. The Player is responsible for any consequences that may result of his/her not determining the legality of Internet gaming in his/her jurisdiction. "

            As gambling is legal here in the UK, there shouldn't be a problem. 

            Let us know if you have any probs.

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            Matt.RevenueJet

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            Hi... UK Players can redeem the bonus and play it through. All according to the bonus terms of crs..



            Turtleshell wrote:

            Hi Matt

            Loco Panda Casino are uk players able to use the free chip located here for wagering and withdrawal purposes?
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            blueday

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              Matt.RevenueJet wrote:

              Hi... UK Players can redeem the bonus and play it through. All according to the bonus terms of crs..



              Turtleshell wrote:

              Hi Matt

              Loco Panda Casino are uk players able to use the free chip located here for wagering and withdrawal purposes?



              Fanatastic Matt.  Thanks for that.  I might have to give your casinos a go myself!

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              Turtleshell

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              Thanks Matt

              I will give the casino a try
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              Turtleshell

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              Hi Matt

              I have an account with grand parker and Im awaiting confirmation of my details before I can deposit and withdraw.  I took advantage of the free ND through LCB.

              Can I also take advantage of the free ND with loco panda too?
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              Turtleshell

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              It's ok Matt I spoke with an agent he says its ok to try out and use both ND's with the sister casinos..

              Tim: Thank you for playing at Loco Panda, my name is Tim. How can I help you?

              shellscasino: I have an account with grand parker and im awaiting confimation of details so i can deposit and withdraw. If I take advantage of the ND at loco panda will any winnings from grand parker be refused?

              shellscasino: seeing as you are part of the same group?

              Tim: No the wiining will not be refused

              Tim: Yes we are sister casinos

              shellscasino: just dont want to be thought of as abusing bonuses mate, just making sure

              Tim: No worries

              shellscasino: Thanks buddy
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              Matt.RevenueJet

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              Ya no problem :: Each casino is independent and should be treated as such 
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              Turtleshell

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              Matt I have a complaint.  I will post up the chat sessions I have been having and the issues.  I have emailed in numerous times and not one email has been received back from your casino.  I will post the chat sessions in a separate post.  But the customer service I have received to date has been terrible.
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              Turtleshell

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              You are now chatting with 'Julie'

              Julie: Welcome to Grand Parker Casino, my name is Julie. May I have your username and how may I help you?

              you: shellscasino

              you: im wondering if you've recieved and verified my documents yet?

              Julie: Just a moment please. Thank you.

              you: thanks#

              Julie: Michelle, did you get email from our finance department?

              you: no, your colleague asked me that the last time.

              you: i've still recieved no email from your finance dept.

              Julie: Just a moment please. Thank you.

              you: ok

              Julie: Michelle, could you provide me with the zip code?

              you: you've asked that the last time, i'm getting quite fed up with the same questions. it's ky1 1td

              Julie: ky1 1td  - right?

              you: correct.

              Julie: And also you need to resend the faxback form with the updated inserted details.

              you: I have

              Julie: I will follow your request to the finance department and they will contact you as soon as possiple.

              Julie: Please, check your inbox tomorrow.

              you: I have confirme my zip code 4 times now once via email, three times with livre chat. I have sent the faxback form - 29/04/2012. If I don't get this sorted soon I will make an official complaint

              Julie: ma'am we are sorry for the inconveniences!

              you: Please - put you're manager on the chat session if you don't mind

              you: !!!! - what is that????

              Julie: They will contact you tomorrow.

              Julie: I will personally inform our finance department.

              you: "ma'am we are sorry for the inconveniences!" Why are you using exclamation marks with me?

              Julie: I am sorry. I would like to emphasize that we are sorry for the inconveniences caused to our players. 

              Julie: I understand, but it is not in my powers.It is finance department who check all the documents.

              you: I will check my inbox tomorrow. I will copy and paste this chat session and send it on if I don't hear back. Do you have a complaints department email?
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              Turtleshell

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              Mary: May I have your username, please?

              you: shellscasino

              you: P.S - I havehad no word back today either

              you: On top of this I have emailed in the form again, I did this yesterday

              Mary: In order to have everything approved you need to make at least minimal deposit in our casino

              you: I was told I would need my documents verified first?

              Mary: The Financial Department should have informed you about that

              you: they did noy

              you: *no

              you: I have had not 1 email from your department

              Mary: From my side I can see that they must have sent you an email

              you: Ok - Question - If I make the minimal deposit of $21 will I be able to withdraw $121 in total no hassles?

              you: I have had no email I can promise you, i will double check again just now though

              Mary: yes, you can withdraw your winnings + your deposit

              you: I have had no email. I will deposit $21 tonight and then hit withdraw $121 straight after and this will be approved? Can you confirm this?

              you: there is no minimal wagering requirements with the $21?

              Mary: As I see your zip code has been already udated, so all you need to make a deposit

              you: I will deposit $21 tonight and then hit withdraw $121 straight after and this will be approved? Can you confirm this?

              Mary: It will be approved on Monday

              you: Is that a yes mary? I need it in written confirmation via this live chat so that if I have issues then I can confirm that I am eligible to do this. Sorry for being a little snippy

              you: OK I will deposit $21 - thank you

              you: it is $21 right?

              Mary: Yes $21 is minimum deposit

              you: ty

              Mary: Can I assist you with anything else at this time?

              you: no ty mary
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              Turtleshell

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              Then after I deposited I got this message

              Transaction Status:  Declined 
              Amount:  $121.00 
              Other Notes:  You must have a faxback form on file to perform a transaction - please contact customer service
              Account was not registered because the transaction was declined

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