Grande Vegas Casino

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    Last post ago over 1 year by lyndalou
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      • No avatar normal
        • Started by
          Full Member
          215
        • last active 1 day ago
        if anyone can help here is my problem

        i hope you can help me as i am a little mad about something that has happened
        i got a birthday chip for $50 and made the play through
        i was happy i would be able to cash out $250, but that wasn't to be
        now i have read the terms and do not see anywhere what happened to me so hopefully you can help
        i was playing and had a balance of about $2700 and then it went straight to $20
        a friend was watching me play and we both wondered what had happened to the balance
        i went to live chat only to be informed that the balance was reset
        i have never heard of this happening so i went to read the terms and i do not see that rule there
        i was going to play down to $250 and cash out but i have been told that my balance was reset and that $20 was what i had left
        i thought the money was there to play and i was having fun and thought i was going to be able to keep playing for a while before i cashed out
        as that was not the case i would like to know where it says in the rules about a balance being reset?
        i was also told that when it was reset my balance was $250
        it NEVER went to $250
        it went straight to $20
        hopefully i will get some answers about this
        i could have really used that money but after talking to live chat i knew i was not going to get it
        i hope you can explain what happened, why and where in the rules to this are to be found
        i will post all this when i get your reply so others do not make the same mistake
        thanks


      • No avatar normal
        • Replied by
          Sr. Member
          367
        • last active 1 day ago
        Hi, my username for Grande Vegas is hontis.

        Firstly, i submitted verification about a year ago. Chat person said they got
        it. I started depositing.

        THEN,

        about a month ago, they blocked me from making deposits using credit card or
        prepaid. When i inquired, they said that i didn't send in verification. I told
        them to check call log, and basically i was told i was lying.
        So, I cancelled my account.

        THEN,

        I reopened it because i missed Grande Vegas. sent in all verification. After
        deposits, for a year, irregardless of amount, I have always been able to got to
        chat and request a free chip after loosing.

        ALL OF SUDDEN,

        Last week i deposited $10, went to chat for chip and was told the first time, I
        had to make another deposit before I could claim chip.

        I deposited 10.75 Went to chat. A different rep told me I couldn't claim a chip
        because the deposit wasn't a minimum of $20. I explained that with both deposits
        it was $20. She said it can't be added up. So what the other rep. told me wasn't
        taken into consideration. So they said they would forward to management.
        Management explained same as second rep. So it doesn't matter what different
        reps say when representing the company. (I FIGURED JUST LIKE FALSE ADVERTISEMENT
        IN A STORE, I SHOULD BE ABLE TO PURCHASE SOMETHING FOR ADVERTISED PRICE NO
        MATTER IF THERE WAS A MISTAKE MADE ON THEIR PART)

        TODAY:

        I deposited $20. Went to chat. Was told I couldn't claim a chip. I explained
        what rep and manager told me last week, and again it didn't matter.

        In two weeks I have deposited $60 and received a $10 dollar comp. before it was
        way more. what a disappointment.


      • Grande vegas
        • Replied by
          Casino Rep
          2
        • last active 6 months ago
        Dear All,

        Please contact Grande Vegas Casino either

        • via phone at 1 800 571 7009

        • via e-mail at grandevegas@swiftassistance.com or

        • via the forum at my user GrandeVegas



        Kindest regards,
        John
      • Avatar 19922
        • Replied by
          Hero Member
          731
        • last active 6 months ago
        hi username colywog at grande vegas and jackpot capital.....my accounts have been blocked from making deposits and withdrawals.....i talked to chat and they said risk dept fixed it....i emailed both casinos....but i am still denied access....chat rep said it was because i requested the casinos be closed then i reopened....which i never did....can you help? thanks
      • No avatar normal
        • Replied by
          Sr. Member
          367
        • last active 1 day ago
        Get this.  On august 27 i get an email for happy anniversary from Grande Vegas.  I have been with grande vegas five or six years.  well the code looks like another code they gave me in june.  I thought they were recycling codes so i log in and try the code that is for $100.  It says already redeemed.  I contact them and say i am having a problem redeeming code.  They said i redeemed it  june 29. now mind you i have the email from them from june.  The rep. tells me that they made a mistake sending out the emails with the same codes, but unfortunately i dont get an anniversary freebie.  I then respond that the error was on their part not mine.  I asked her if i would still get an anniversary freebie. she put me on hold forever and then tells me that i dont qualify for a freebie at this time, but i can check out their promotions page with deposit bonuses.  this isnt about qualifying for a freebie. this is about them sending me two codes twice. admitting their mistake, and finally they dont fix it. so i do  not get an anniversary  bonus this year.  they are really going down hill.
      • Images
        • Replied by
          Superstar Member
          6203
        • last active 5 hrs ago
        I agree- going downhill and fast. It is so sad to see this but it does happen to the best of them. Seems like the changes were made to make their casino better but it really made it worse. I am not really holding out hope that the casino will fix the error. GL
      • No avatar normal
        • Replied by
          Sr. Member
          367
        • last active 1 day ago
        as of the last chat i had with the rep, they are not going to fix it.  she offered me a deposit bonus code for my anniversary because of their mistake.  You know with retail stores and grocery stores, a law came out that if you are offered something in writing or a different price is range up in the register and quoted to you, you get the item for free or reduced price.  i didnt believe the free part, but i was in food 4 less and this woman was charge 4.89 for 18 pack of eggs. the shelf said 2.99. after the cashier quoted the price she gave new law and told cashier she had to give her the eggs for free.  the cashier refused. the lady asked for a manger and repeated the law, and manager told her she was right and gave her the eggs for free. Grande vegas sent me an email with code and a written promise saying i would get 100 free. they didnt honor it.  shame on them
      • Jade lcb
        • Replied by
          Hero Member
          833
        • online
        Is there a rep with this group. I have a problem at Slotastic Casino.
        Could someone please confirm if we do or do not have an active rep for these casinos.
        Rated:
        4.5
        / 5
      • Index
        • Replied by
          Mighty! Member
          3022
        • last active 12 hrs ago

        Thanks for this post from:

        • Jade lcb
        http://www.latestcasinobonuses.com/onlinecasinobonusforum/profile/?u=85595

        However he was active like 5 months ago So i dunno is there anyone else.
      • Jade lcb
        • Replied by
          Hero Member
          833
        • online

        Thank you for the link Tenhoku. 

        I used the link to send a pm to the rep, but when I clicked on send a message appeared saying, "unable to find Grande Vegas member."
        Oh well, I will have to think up something else.

        jade
        Rated:
      • Images
        • Replied by
          Superstar Member
          6203
        • last active 5 hrs ago

        Thanks for this post from:

        • Jade lcb
        jade wrote:


        Thank you for the link Tenhoku. 

        I used the link to send a pm to the rep, but when I clicked on send a message appeared saying, "unable to find Grande Vegas member."
        Oh well, I will have to think up something else.

        jade




        I truly hope it works out. Maybe one of the mods or Zuga can help.
      • Me
        • Replied by
          admin
          6627
        • last active 1 hour ago
        The link works fine, you can PM them
      • Jade lcb
        • Replied by
          Hero Member
          833
        • online
        Sorry Zuga , operator error..........

        jade
      • Jade lcb
        • Replied by
          Hero Member
          833
        • online
        Maybe I will hear something tomorrow.
        I just don't know what to do. 
        I hope that someone can help me. 
        I am going to post in complaints.

        jade
      • Jade lcb
        • Replied by
          Hero Member
          833
        • online
        I went and complained in the complaints section and it is now resolved.
        There is a rep here for this group.

        Here is the link for them here at LCB.
        http://www.latestcasinobonuses.com/onlinecasinobonusforum/profile/?u=114696

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