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    Hello casino sep 2015

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      • Hello casino sep 2015

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        Hello Players!

        We would like to welcome everybody for a good time in our casino! When we launched the casino in December 2014 it was with the idea to become one of the most user friendly casino's. We noticed for a while that nowadays things are becoming (over) complicated, bonus terms & conditions that are almost impossible to understand and we want to make things simple again, back to basics.
        We hope we did a good job, but we are always open to suggestions and improvements!

        HelloCasino

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        Melcb

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        Welcome to our wonderful forum!
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        Zažmuri, ono što tada vidiš, tvoje je. Momo Kapor.

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        Welcome to the forum! 
      • Hello casino sep 2015

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        Thanks all, we feel welcome already!
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        leannep

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        HI - Warm welcome to the Forum. 
        I decided to post my question to you here rather than on the review area for the casino.
        1  )I am requesting the name of the forwarding bank for my wire transfer as I haven't received it yet even though it was approved for transfer on Jan 30th and re-sent last week.
        2) There is some discrepancy with your (casino rep here on LCB) version of what is needed on the wire transfer form, and the cashier dept's. I sent an e-mail a couple of hours ago and am hoping for an early reply so that I can phone my bank and locate the transfer. I had hoped to make Hello Casino my casino and am anxious to iron out the bugs. I will still need to understand what you mean by 'account number', as there is the three parts of an account number that is required for transfer to a Canadian bank account, and that STILL hasn't been spelled out to me, though I am more than happy to provide it, of course. Thanks for your early attention to my questions. 
        ....Hope you're having fun - it looks like people agree that you ARE very friendly and I hope that really works for you.  LP
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      • Hello casino sep 2015

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        Hi Leanna,

        We are checking everything for you, our support has already send you a copy of the payment order. Unfortunately making banktransfers to outside the EU through bank wires is not the smoothest process. We are checking the originating bank details so hopefully we can sent you these later on.
        We recently added VISA / Skrill / Moneybookers as withdrawal methods, especially for our players outside the EU these will work better and faster!

        Best regards,
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        leannep

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        Yes, thanks - I have indicated multiple times that I intend to play at your casino. I had a Skrill but unfortunately Yahoo won't restore my old e-mail address, so that option is gone. VISA makes a re-loadable VISA (I have a Mastercard) - that is a retail-purchased VISA card. Would that work? My other question is as to the format of the numbers on the 'account' line of the Wire Transfer form. I will wait for an e-mail regarding the originating bank info for my bank to locate the transfer. Thanks, LP
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        leannep

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        Hi - sorry to bother you. You had said that you would cover most, or all,  of the wire transfer fees. The $60 USD wire transfer came to my bank as $27 CAD - approximately $21 USD. That's $39 USD in wire transfer fees. Is there any way this can be corrected? That means that to withdraw $20 I'd have to win at least $60 and that's quite a bit higher. Thanks.  LP
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        leannep

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        Oh - one more thing - the wire transfer fees were all at the sending end. My bank didin't charge me any 'incoming wire transfer' fee, after all (I thought it might be $17.50) because it wasn't a transfer over $100.00.  Thanks.
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        leannep

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        Hello, walls.
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        Wait - YOUR COMPLETELY AWESOME customer service just gave me a huge bonus. Thanks VERY VERY much!  I am beyond massively impressed.  Cheers!!!!
      • Hello casino sep 2015

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        Hi Leanne,

        I think we made an error and the bank costs were not covered by the initiator (us), we will take all bank costs  for our account. We will rectify the situation as soon as possible!

        Best regards,
        Daniel
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        leannep

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        Thanks very much. I thought I would suggest that HelloCasino would be an excellent place to have a chip with the LCBStore ...that would be fun.  LP
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        stephenclax.mclachlan

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        hello hello or should a say hi hello registered with yourselves a couple a days ago guys an also registered a credit card as asked signed up from the Link here and the 50 free spins on twin spin no deposit, was wondering when a get this
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        xbornluckyx

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        hi, hello casino i would like to say i joined this week and you live help was onto me within a second of me making my first deposit,  i was told my bonus was on and given the choice of pc or mobile spins, it was nice top see that support were readily available for new customers and given a choice , unfortunately i didnt win to test out your withdrawal times but i was imprssed with the speed of support so far maybe you can give us an idea of cashout times so we have an idea?
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        Melcb

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        Stephen Clax Mclachlan wrote:

        hello hello or should a say hi hello registered with yourselves a couple a days ago guys an also registered a credit card as asked signed up from the Link here and the 50 free spins on twin spin no deposit, was wondering when a get this


        Did you contact live support to claim?
        How to claim: Players need to sign up from our LINK - please contact Live Chat (24/7) with the code 'LCBTwinSpin50'

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