CLOSED: Rushmore Gaming Group

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Last post ago over 3 years by footdr
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    RushmoreGaming

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        dabigdog

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        RushmoreGaming wrote:

        Hi Dabigdog,

        Can you be more specific about what information you would like? I know that Rushmore has had some problems with payments in the past. Withdrawals are all running smoothly now. There have been some complaints about delays, but everyone is getting paid.

        Any specific reasons why you no longer play with us?

        Heather
          so are withdrawals still running smoothly?? 
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        dabigdog

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        destro33 wrote:

        Heather,
        I have a withdraw request that has been "In Progress" since March 23rd and treated rather rudely by support IMO.  According to the rep, I was being impatient.  Ive been told to wait a week, 2 weeks, then 15 business days....and now I'm just waiting.  When I asked about it again, I was told it could take a few days, weeks, and even longer.  Quite frustrating from my point of view.  What's my incentive to deposit at this point?
        heather  this is what we are talking about.....same words...same problems....what is your excuse for this????  please help us to understand
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        RushmoreGaming

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        Hi Destro33,

        My sincerest apologies for the rudeness. I know that our withdrawal team is rather swamped getting caught up right now. I'm very sorry for the delay in payment. Rest assured you will receive your withdrawal. We are behind at the moment but everyone will get paid!

        Again, I am very sorry for any frustration or inconvenience this has caused you!

        Heather
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        dabigdog

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        RushmoreGaming wrote:

        Hi Destro33,

        My sincerest apologies for the rudeness. I know that our withdrawal team is rather swamped getting caught up right now. I'm very sorry for the delay in payment. Rest assured you will receive your withdrawal. We are behind at the moment but everyone will get paid!

        Again, I am very sorry for any frustration or inconvenience this has caused you!

        Heather    so basically, nothing has changed from the past?  tooo funny
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        dabigdog

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        so basically nothing has changed from the past?  tooo funny
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        masskat

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        from running smoothly on April 19th to behind on withdrawals on 4/30..must be a geat place to play with all those winners cashing out and jamming up the system
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        RushmoreGaming

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        Running smoothly meaning everyone is getting paid. We are sorry for the delay in payment and we continue to appreciate your patience.

        Heather
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        dabigdog

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        RushmoreGaming wrote:

        Running smoothly meaning everyone is getting paid. We are sorry for the delay in payment and we continue to appreciate your patience.

        Heather   

        please forgive me if i feel sound like someone who has already heard all the lines and "been there and done that with rushmore"  but so far everything that you have said simply verifies that rushmore is still not responsible and/or  accountable when it comes to handling withdrawals.  based on what we have heard,  please tell us why we should feel that rushmore has made any changes....smoothly  does not mean delays....smoothly means NO delays.....and excuses get old real fast....please help us understand
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        destro33

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        Thanks Heather.  I'll wait and see what happens.
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        masskat

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        Heather,  I decided to give Rushmore the benefit of the doubt and deposit today.  My first experience was speaking to your rep on the phone since it has been years since I played here..over 3-4+.  We updated all of my info and then I asked if I could use the 1st deposit bonus SLOTS400 for a 400% bonus today- he said I could and put it in for me.  Then I made my $100 deposit but during the deposit process it asked for the last 4 digits of my social security # which I do not give out before making a withdrawal to any casino.  I stopped the deposit and at the same time the rep came back on live chat and said he made a mistake and because I had made a deposit years ago the best he could offer me was 100% match which of course I declined.  I then asked him if this casino asked for last 4 digits of a social security # and he said IT DID NOT..though he was helpful and professional this experience did not sit well with me.  I have the chat and the picture of the deposit screen asking for the social security number if you would like to see it.  With all your hard word trying to get players back on to Rushmore I thought you (and they) should know this.
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        chillymellow

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        Heather, where have you gone? 

        I have a problem with my withdrawal, and all my emails are being ignored.  What do you folks need from me to get me my payout?  username is:

        rushamore

        Thanks Heather, for looking into my problem...
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        LHofsdal

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        Good luck chilly, nothing has changed. They just ripped someone of at another forum. They are telling him now in the middle of May that his 2 cashouts from December have been paid by checks and both checks were cashed back in December, the thing is the player never received those checks and they are doing nothing to help him. He posted a reply to his e-mail, Tara from payouts replied and I quote " The processor informed me the check was cashed on Dec. 20 . I  consider the case closed", Why they are informing him now in the middle of May is beyond me, but I wouldn't trust a word that is said from Rushmore.
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        RushmoreGaming

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        Hi Chilly,

        I am sorry you are having trouble with your withdrawal. I just spoke to Tara in the withdrawals department and she informed me that your withdrawal was cancelled because you have a union bank account. Here is the last e-mail she sent you (if you did not receive this, you may want to check your spam folder)

        From: withdrawals@rushmorecasino.com
        Subject: [msg #NST-60736-426]: Withdrawal declined
        To: omarie.xxxxx@att.net
        Reply-To: withdrawals@rushmorecasino.com
        Date: Thu May 10 2012 11:08AM

        Dear Omarie,

        Unfortunately our processor is unable to send funds to accounts which do not have their own SWIFT code and as you belong to a beneficiary account we would be unable to wire funds to this particular account. If you have an alternative account at a bank with a SWIFT code of their own then we would be happy to put through the wire to that account.

        We have also started another successful method of making withdrawals whereby funds are paid directly to your debit/credit card. If you wish to utilize this method of withdrawal then please send us the card number and expiry date and we will proceed on that front.


        Hope this email finds you well,

        Kind regards,

        Tara Murdoch
        Withdrawals Manager



        Hope this helps!

        Heather
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        chillymellow

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        Thanks Heather, but it was my understanding on the credit card withdrawal method that a certain amount of deposits had to have been made before a withdrawal can be made.  thank you.  PS.  I wonder why all my emails were unanswered - I see it looks as if you all sent at least one, which was never in my inbox or spam, and I have you on the contact list...?
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        footdr

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        This is the same old excused used in December 2011 and forward. "backlog". they are caught up yet have a backlog. Processor problems, getting a new processor, can't process wires, can't process courier checks, credit back to credit/debit card only, and so on........
        Why are they the only RTG including Rouged RTG groups that has continual problems and never knows what is going on.

        Time for everyone to stop depositing at their casino group. They need to get their act together, get new management and start processing payouts on a timely basis for old players at the very least.

        Winpalace, paid within 10 days, Libertyslots, paid within 5 days, Rushmore, paid 3+months later. Where should we be depositing our money given this senario?

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