Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Old Havana, High Country Casino Support and Complaints Thread

Yes they told me same bullsh*t like always: we will send you rest of the money later next week....Which would be month and a half from cashout request!!!

Okay, let's wait till next week then. If the money does not hit your account let us know and we'll contact them again. 

Hello, so I don't receive rest of the money (They told me yesterday they don't know when they send me the money, they will infor me via e-mail).Please can you contact them? But still I know what they're going to tell you: "We'll send him money later next week"...

It's still the same bs....

Hey Ondrus,

We'll contact them to check when you can expect your winnings. They should've paid you out last week. We'll keep you posted. 

Thanks Melissa! I got the rest of my money yesterday. :-)

I have new cashout requests so I will let you know if there will be a problem again. ;-)

Awesome. They messaged us yesterday saying that you would have your winnings. Hope there won't be any problems in the future. Wish you luck! 

Date of my payout requests:

www.vegascasinoonline.eu
9.11.2016
10.11.2016
13.11.2016
www.slotsplus.eu
9.11.2016
10.11.2016
13.11.2016

Information from vegascasinoonline:

Website: Please expect withdrawals to take up to 2 weeks to process.

Support told me: You will start to receive your payments in 1 or 2 more weeks (so MONTH after my payout request...)

Slots plus fraud:

25 of november my all requests was denied. I contacted finance department today and they told me that Its because my account is not verified and they didnt reach me by phone. They transferred me to security department and they told me the same thing. But that's the thing - I have my account verified about 2 months and my october payout requests was succesfully processed(I got money from them in october)!!! :-D After that, security department looked into it and said they are sorry for the misunderstanding. And because I had to request for money again, I think I will get my money in another 3-4 weeks...(Although they told me that old dates of my denied payout requests are valid, but I don't trust them) It's clear that they just want to extend my waiting period and trying to slow my payments...

Hi Andrus,

I emailed the rep this morning and he has come back and said your payments are in the player payout queue and the next 1000 NT payment will be made by next week.

Thanks Melcb! What is "1000 NT payment"?

NT stands for Neteller. :) 

I have a $400 pending withdrawal since 11/2. They're policy is payout takes 12-15 business days, I've waited. I inquired about it and been told they only have one processor and it would take longer. It's been approved and now they say , payouts are done on a first come, first serve basis, this is crazy. They say it will take even longer. This is a bunch of bull!!! You would think they owe me a million dollars. I've deposited many times to this group and I never will again. I certainly wouldn't recommend them to anyone. I just want my little winning, it's been long enough

Hi Buggars,

Please PM me your username.

Hello,

I have many payouts request. Some of them are very old. Can you help me.

Payouts request are from casino sunpalace.

The dates of payouts: 

19.10.2016
21.10.2016
23.10.2016
4.11.2016
7.11.2016
23.11.2016
25.11.2016
26.11.2016

My nickname is danielson27.

Thank you very much. 

 Good Lord!!! Thats a lot of payouts to just sit on and do nothing about. What is wrong or happening with this group?

I hope we get a resolution soon.

buggars

We've forwarded your username to the casino. We are doing our best to help you. Keep you all posted. 

Seems that this casino group deserves a big warning for very delayed payouts ... or not even paying unless someone from LCB starts to interfere. .. 

My money wont ever go to this casino group; thats for sure

I'm shocked! I thought they were one of the good groups we could trust. It's getting really hard to trust any of these online casinos. I know the reps here are working hard to resolve the issues, and hopefully it'll be settled soon.

Buggars

Hi,

 On 11/3/2016 I requested a withdrawl from Vegas Casino online and a month later I keep being told its in queue for processing. I have email them and tell me that it will br process in the next batch in a few days. This is very frustrating because on the website it says should take no longer then 2 weeks to process. Any help would be greatly appreciated. I have saved all of my chat logs and emails. My screen name is kbri73.

buggars: They are paying, but every time I have to wait +-40 days for my money. But you never know if they will pay you in the future...

Thanks Ondrus, I'm certainly glad to hear that.

buggars

We've forwarded your username to the casino. We'll let you know once we hear from them. 

This group has a long long history of slow paying its players. They have been warning signs of slow pay on many other fourms. This used to be my favorite RTG group to play at. But i wouldn't dare touch them with a 10 foot pole. They are even ignoring complaints on another well known portal. 

Hi KBRI73,

The casino rep's informed us that your payment will go through this week. Please let us know once it hit your account. 

I have won at both Old Havana and Vegas Casino Online.  They are notoriously slow payers, and they seem to reuse the excuse that their "payment processor is having problems."  I honestly don't understand why this casino group isn't on a warning list. 

I agree whole heartedly!. I was suppose to be paid last week and still no go. It seems the only thing they're reputable in , is lying and not paying.

buggars

Yes I'm still waiting for my payments too. It sould be paid last week but still nothing...

Look what I got today. 

Account Payout - Las Vegas USA Casino
 
L
Las Vegas USA Casino
 

 

 

 
 
Reply|
Today, 11:15 AM
You

 
 
 
PAYOUT PROCESSED
Dear xxxxxxxx,
Your Payout of $ 400.00 USD for Account ID LVR03243172 has been processed. Method: Manual-BankWire1Swift:: 

We thank you for your continued business and are always available if you should have any questions.

Website:
http://www.lasvegasusa.eu
Email:
support@lasvegasusa.eu
Phone:
Please use Live Chat
 

Thank you for your patronage.
-The Staff at Las Vegas USA Casino-

3183223

Congratulations!

Unfortunately I'm still waiting for processing my payments...It's been more than a month...:-(

We'll check on the progress of your payments with the casino. Keep you posted. 

@buggars thank you for letting us know. Congrats. Glad it has been sorted out. 

Hey guys! I got my payment in my bank account today. Thanks LCB for all your help. Without you guys, it probably wouldn't been possible.

Thanks so much 

buggars

Woow! That's good news. We're glad we helped you. Awesome. 

MelissaN: Hi, do you have any updates from their casinos about my payments?

Not yet regarding your payments but we're going to contact them again to try to find out what's going on with it. Keep you posted.

Thanks! It's been more than a week when I should be paid like they told me.

I know. Will let you know as soon as we hear back from them, don't worry. Hope the money will hit your account soon. 

Hi Ondrus,

We've got the info from the casino saying that your first payment has been sent today. You will also get weekly payments until you are paid in full. Please let us know when the money hit your account. 

Thanks MelissaN, that's true! I got money from one casino. Second casino slotsplus didnt send me a money and It's been 40-50 days from my cashout request....What does it mean "get weekly payments until you are paid in full"?

Means that you're going to have money in installments each week until you get the full amount. 

I was told to hear from the casino rep post my complaint here. Las Vegas USA casino has slow payouts. I was approved 3 weeks ago to get my winnings from 11/25/16 it's now 1/4/17 and I still haven't got my winnings. I keep getting the same answer from finance department could take several more days. I have gotten that answer for 20 days now. It's only $350 its not alot. Yesterday I was told delay due to holidays. I should of got it well before the holidays. This is the slowest casino for payout. I won at another 12/21 had my check 12/23. Can Any rep help me. I don't know how this casino was in the top 10.

Well, I'm still waiting for my 1500$, which I asked at 11/9/2016 , 11/10/2016 and 11/13/2016.... so I don't think It will be resolved quickly... :D

I'm sorry to hear that but it has been a holiday season, therefore most of the casino rep haven't been working. I'll notify them again to check when you can expect your next payout. Keep you posted.

Yeah I know It's been holidays, but even without holidays it's more than a month from my requests... :-)

well they take your money on the ,holidays so they should pay on the holidays

This group has a long long history of slow and no payments. Other well known forums has dropped them because of too many complaints. IMHO, this group should be avoided, unless you are willing to wait and jump thru hoops. 

Hoping you guys can help me out with my withdrawl from Old Havana Casino. Its been over a month since I requested 4 withdrawls of $2500. I know they can be slow but its not the holidays any more and I have been patient. I have attached a screenshot of one of my withdrawls shwoing the date. My username is KBRI73. Thank you

Hi KBRI73,

I remember you have been waiting for so long. The casino has been notified. We asked them for the explanation. Let's wait and see what they are going to say. 

Hi KBRI73,

We've heard back from the casino they say that due to ACH transfer being frozen, they offered to send the money via check, you didn't accept that so your payment will have to wait until the
audit is completed and they can't tell exactly when it will be. In the meantime they have uploaded another 2K to you today on their own platform and they state that this should go through without an issue.

Please keep us updated. 

Hi Jason,

I have spent a lot of time and money at your Las Vegas USA casino.  Only three times did I win enough money to request a withdrawal. After two weeks of waiting on the first withdrawal request...I did as so many of us do....I ended up putting it back into playing and could not win to save my life!

Anyway, I just want to share my thoughts with you and I appreciate the opportunity to do so... It really is very hard to win at this casino!  I've played at other places with the same software, but I think it may be tightened up a bit much at this casino. Maybe you guys could loosen it up a bit? I like playing there but the frustration of how "lucky the house is" is just too much, so I know ...I know.....there are a few hundred other casinos to play at....so anyway I guess I should venture out there...

Thanks for letting me vent my two cents...Lol

Hi, 

So I received an email from them telling me basically the same story and so I asked them which was going to be the fastest in getting me my funds, mail me a check or use the other processor and the response was   " both payments are going to be sent out next week, regards". So I told them to send me it using the other processor but then I read what they told you that Ill have to wait til their audit is complete which is not what I was told. So I sent them an email this morning and of course no one has responded back. Well see huh. Thank you

   Some casinos  shove a lot of bs at you;';'when it comes to paying out..but their deposit methods never have a problem.