Loki Casino, Golden Star Casino, GunsBet Casino, WebbySlot, EUslot, CrazyFox Casino, Savarona Casino, Roku Casino, EvoSpin, Bets.io Casino, neospin Casino, Onluck Casino

Hello LCB members,

My name is Alexi and I represent Loki Casino and Golden Star Casino.

Loki Casino was established in 2016 and is a hybrid casino that offers over 1000 games, including Live Casino and a mobile platform. Software providers include Microgaming, Netent, BetSoft Gaming and many more. Loki Casino is available in 11 languages and supports 8 currencies, including Bitcoin, and our support team is available 24/7.

Golden Star Casino was established in 2012 and is a hybrid casino offering more than 1000 games including Live Casino and Mobile Casino. Enjoy games from 10 software providers, including, Microgaming, Netent, Betsoft, Endorphina and others. The site is available in 7 languages and supports many major currencies including Bitcoin; and has 24/7 support.

Please feel free to contact me directly through LCB with any compliments, complaints or queries and I'll be pleased to assist you here.

I look forward to hearing from you 

GunsBet Casino - brand added 1st September 2017.

WebbySlot - brand added to LCB 19th November 2018

EUslot - brand added to LCB 11th February 2019

CrazyFox Casino - brand added to LCB 24th March 2020

Savarona - brand added to LCB 17th December 2020

Roku Casino - brand added to LCB 18th January 2021

EvoSpin - brand added to LCB 15th April 2021

Bets.io Casino - brand added to LCB 18th November 2021

neospin Casino - brand added to LCB 10th June 2022

Onluck Casino - brand added to LCB 28th March 2023

Spinch Casino - brand added to LCB 6th July 2023

Hi Alexi,

Welcome to LCB! We are glad you have joined our forum. 

So Loki and Golden Star are the same company? If so that is so sick, since I deposited to both with BTC but played in euro. At Loki I was able to make a withdrawal, since it was small probably, and Golden Star confiscated my first big win in a long time. Bummer though, I really like Loki cause they had microgaming.

So sorry to hear that. Why did they confiscate your money? Please PM me your username so we can contact the casino to look into it. 

I like how you are always on top of things, Melissa. It's kind of a gray area depending on interpretation on a term that was broken. I deposited in BTC, but played in euro, it might as well have been any xyz chip, cause my withdrawal would have been in BTC. Since I'm from the US, they said I can't play in euro, but I wasn't try to withdrawal "euros", just BTC. Looking back I understand their decision somewhat, they are trying to protect themselves, since bitcoins are a commodity not a fiat curency etc. So they don't get in trouble for servicing a US player. Oh well, doesn't hurt to at least try, username sent in PM. Thanks Melissa.

I see. Thanks for explaining. Why did you play in EUROs if you are not allowed to do so? Your username has been forwarded to the casino. Let's see what they have to say, however, if you broke the rules little could be done. We'll keep you posted. 

A bit of poor reading comprehension on my part and not thinking that far ahead to be honest. I figured since I deposited with BTC, I was still playing with a BTC deposit, haha seems silly now that I think about it again. Thanks again,  regardless of the outcome.

Dear Player,
We are terribly sorry, but we strictly follow the rules of our casino. You will not be able to Bet with Real Money if you are a citizen of Spain, France, the United Kingdom or the United States, or you are in the territory one of these countries. You cannot play with EUR at our casino. Thank you for the understanding!
Best Regards, Goldenstar Casino Team

Yeah yeah I had already long forgotten this crap. Just happened to see this post after responding to another thread. Too bad I used up all the nice things I have to say replying to the Oshi rep.

Y'all could definitely take a page from their book on how to run a casino, especially with your trash customer service reps. I can respect that english might not be their first language, but they should be trained better. Culture awareness and sensitivity in word choice go a long way, especially when the support email pertains to a serious/negative subject matter.

Regards, 

Zack

  extremely upset....after receiving a successful deposit email and was able to make four deposits at LOKI CASINO... then strangely after making the 4th one that was gladly accepted.....I am unable to access  the .00467408 btc i deposited.....when trying to click on the games I was sent to my profile so then i ask chat why was my money accepted  without beingable to play the games ...was told to install a virtual private Network ....did that and im still not able to play, how disgusting! 

Well why and the f*#& can you steal deposits from unsuspecting customers?  Disgusting theives

Hi Msbreze,

Being a USA player can be frustrating, thats why we are here to help. Please post your casino username.

Dear Player,

As per our rules, we do not accept players from specific countries, including USA
Every player agrees with the current terms and conditions of our casino when passess through registration procedure
You can withdraw your current balance from your account, after that the account will be closed

Sorry for any inconveniences caused and thank you for the understanding!
If you do have any questions - please, contact us via livechat or support e-mail, we will do everything possible for you

My friend has had the exact same problem at this casino. She signed up and was able to deposit in BTC and while playing managed to bring her balance from 0.005 to 0.1 roughly. She was told to download a VPN in the beginning with chat as well. Strange thing to make someone do if you are trying to be strict about paying out your customers but not about who makes a deposit to your casino. She was under the impression that she should send her older passport to show why she was showing up on VPN where she was showing up. She did not send her passport and documentation showing her current valid address, etc. Loki casino confiscated roughly $875 in BTC winnings from her. They also will not send her back her deposit unless she deposits 0.005 more to the casino which seems absolutely ridiculous! So they can cashout a minimum of 0.01 but they confiscate 0.095 and they want to hold her deposit and make her redeposit to receive her money back as well as waste her time and energy. I have played at this casino in the past but not after hearing her story. I am angry for her. What a cop out to not pay players for wins... Just have all players verify identity before depositing... this way you aren't allowing deposits to go through and laundering money byway of using an excuse of we checked and you can't play here.. WATCH OUT THIS CASINO IS RIDICULOUS!!!

Hi AnnaDawn,

Thanks for sharing your friends experience with us. Your friend can address us here on the forum and we can get the casino rep to answer all her questions and hopefully sort it out. 

Hi Melissa!!

This is my first time posting about a casino ever.. I wasn't even aware of this site so this is refreshing knowing we have someone on our side.  That was me annadawn was talking about.  I initially deposited fine and didn't think depositing using BTC would be an issue . Which it wasn't as far as depositing went.  I couldn't play at first and it kept taking me straight to the profile page so of couse I online chatted with them several times over several days and explained to them that it was taking me to the profile page and it may be because my phones ip was from the US etc... they told me that shouldn't matter. .. and I was thinking that was because I deposited using BTC.  After about the 3rd day of not being able to play they said they sent the issue to tech support and I need to use a VPN. (I have screen shots of them telling me to switch the vpn cause I felt something was off at this point).. I had no CLUE what all that was and annadawn helped me along with it..and voila.. I could play... I was stoked since it was 3 days later and multiple chat converstions later.  Then I tried to withdrawal And they ask for documents… so I sent them my passport and a Selfie note saying Hi Loki and the date.  After I sent those In I noticed the "pending withdrawl " now says "discarded withdrawl.they said its because they don't accept US players. I told them.. " you sure did accept my deposit just fine in hopes i would lose".   I chatted with them again and after making me feel like an inch tall.. I told them to just refund my deposit and close my account.  They said can't until my amount is equal or over 0.01 and i need to deposit More money to get to that amount to withdrawl ??? I've never heard of such craziness.  I ended up playing enough to get me to 0.01 and requested another withdrawl.  They discarded that also.

Im at a loss.  I think I should be fully entitled to my $875 winnings and not made to feel like I was cheating and thieving  from them.  Please help

Screen name is brncrbby1979

So this casino is just scammers. They were actually waiting for you to lose. If you win, you would not get anything anyway.

Seems like it to me. Where do the winnings go when confiscated? To the casino itself? 

I forgot to mention that when I deposited and it wasn't letting me play and throwing me to the profile page that I did fill out my information and accidentally hit Cayman islands as my residence (i wish)  and once i saved it, I could not edit this information so I also opened a chat regarding that and told them I needed to edit my address cause I am not from the cayman islands and again,  i was told that did not matter. The bottom line is... this casino had SEVERAL chances to tell me that i was ineligible to play but chose not to. They chose to tell me to change my VPN  to let me go-ahead and play in hopes i would lose and I didn't so they refused my withdrawl and they still have my deposit. I am 100% positive they knew my phone was from a USA ip. ... why else would they tell you to change your vpn?

Sorry to hear that Kelly Lange. The casino has already been informed. We hope they'll get back to us soon as explain to all of us what happened. 

Keep you updated. 

Hi Kelly,

did you deposit using bitcoin?

Yes ma'am 

Any word on this issue yet?

Still nothing! We sent them 3 reminders so far. Don't know why they don't reply our emails. We keep on reminding them no worries and keep you updated. 

Dear Kelly!

We are very sorry to read about your dissatisfying experience with LOKI Casino. To clarify the issue we would like to say that using VPN is a standard advice to solve the problem of not opening slots, especially when a player pointed a wrong country in his profile by mistake. Till the moment we request and get player’s documents we do not know a player’s country.  After uploading requested documents into personal account, it turned out, that this is USA citizen player, who, unfortunately are not accepted at Loki Casino. According to our rules „Registration at and visits to the Casino are a confirmation of your agreement with these Terms and Conditions”.
So, to fix this issue, as per our management's decision - you can withdraw your initial deposit of 0.00524910 BTC.  We are sorry for inconvenience, but min possible withdrawal at the casino is 0, 01 BTC. For this reason would you be so kind please to make one more deposit to reach 0, 01 BTC on your balance, which will be able to withdraw right after that.  Unhappily, we can't change min/max withdrawals limits at the casino. Then, after successful withdrawal account will be closed.

With best regards,
LOKI Casino Team.

This means that they did deliberately dont tell you about it. It looks like a scam.

You are correct because I was the one that mentioned to them during our first chat conversation that it may not be letting me play due to my IP address being from US... at this time they should of looked or ask questions on why I was able to make an account with an USA IP.  They took THREE  days to figure out how to get me to play and only THIRTY seconds to deny me a withdrawl and took 2 days to reply back on how they are a sneaky snake casino. How are they licensed?  How many times would they accepted my deposits if I lost? 

I told your team that the casino may not be letting me play due to my IP address being from US. Your team had PLENTY  of chances to tell me i was ineligible.. over 3 days of chances but its funny how it only took 30 seconds to deny me of a withdrawl.  How many times of US players been able to deposit and you take their deposit when they lost?  Do you think this is moral? I did everything correct on my side and was transparent as forthcoming unlike you and your team. I will make sure my complaint goes farther than just this site.

Hmm, it is a bit tricky issue...

Players must register the country information correctly.

Most of casinos do not let players edit this basic information (country, name, gender, etc,.)

I made the mistake one time with Mr. Green casino long time ago, because I thought that I could just register any country firstly to check around casino, then my account was banned.

After this occasion, I never made the same mistake again.

One thing on casino's side,

It is good for them to allow the player to withdraw the original deposit, which is lower than their minimum withdrawal... huh. So, they require the additional deposit to make it to 0.01 BTC...

You know, in this kind of situation, players are far from trusting the casino and should be very reluctant to make additional deposit...

It would be better if the casino's finance team send the withdrawal menually and close the player's account in return(?), as I think.

Let's see how it will be finished... 

Again .. please refund my deposit asap.  This is getting out of hand. 

We asked them about the withdrawal. Still waiting for their reply. Hope you'll soon get your money. Please keep us posted. 

Dear Kelly,

As we have min possible withdrawal limit at the casino which is 0,01 BTC, we ask you kindly to make a deposit of 0,005 btc. Right after that please contact our LiveChat and let a support agent know about depositing. In several minutes your initial deposit will be refund and you'll be able to withdraw about 0,01 btc which includes both your depossits.

We are very sorry for any inconvenience caused.

Best regards,
LOKI Casino Team.

I won in Golden Star 501 EUR. This happened in the first half of February, I already won in this casino before, my account was verified. I was not expecting any trouble. But on the same day I got the email from the casino saying that "Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in the game is prohibited.” This is just not making sense though - I only played Hellboy here - how could i make any sort of delay??? This is just funny for me how the casino is making up stories not to pay my money...

Hello Oscar123,

Could you please send me your casino username in PM inbox and we'll contact the casino.

Golden Star Casino will not pay me!
It is only a small winning of 1885 euros!
They asked a bunch of documents which I fulfilled sending them.
But they never reply and never paid me!
It has been over a month now and they still require me to send some photo of me holding my ID card while also holding a fan sign saying : Hi Golden Star Casino. Such a weird request!
I sent them those but they persist on me sending another one after I sent another one! How absurd!

It started when I registered an account with Golden Star Casino on June 2018.
I deposited using neteller of 200 euros with a 100 bonus from the casino.
I played a slots game called Alien Robots and won 1885 euros.
I uploaded documents need for withdrawal.
They persist on the a "selfie with the ID and a note".
Which I sent by they way more than two times!
And still they would reject it and would not pay me!

Hi jivahis,

Thanks for sending this over. The casino has been notified. 

Hi, Jivahis!

We need additional confirmation of your identity, since you are suspected of abusing bonus offers and applying schemes, aimed at extracting financial benefits. All details were sent on your email

Best regards,
LOKI Casino Team.

I was playing on this casino LOKI CASINO.
I started playing on May 8, 2018 with a deposit of 100 euros plus 100 casino bonus.
I was playing a slots game and won a total of 1660.
On April 9, 2018 I uploaded my Identification document, a screenshot of my Neteller account and my Neteller proof of deposit.
And on April 14, 2018 I uploaded my address bill.
I made sure I finished bonus requirements before I requested a payout.
The payout I requested was 1660 to Neteller on May 18, 2018.
They declined my payout on April 20, 2018.
They asked for a selfie with my Identification document and I uploaded it on April 30, 2018. They rejected it and I took a new photo and sent it to them.
They still demand that I send them a photo of my selfie with my Identification document. So I sent. them a new photo.
Then on June 16, 2018 I was shocked to find my account was disabled.
They demanded that I send a selfie with my ID and note "Hi, Loki casino, current date" in hand. I sent that ans uploaded that too.
They keep on demanding for that selfie that I already sent them many times.
I talked to live chat and told me : our account has been disabled because you've abused the rules of bonus policy.
I emailed them oin July 13, 2018 telling them that I did not abuse any rules of their bonus policy.
Since then I am waiting for thier reply but it's July 28, 2018 and they did not reply.

Could you please provide me with your casino username? We're going to notify them.

Thank you for sending the username. The casino has been notified. Keep you posted. 

I followed their withdrawal verification procedure and uploaded the required documents.

I noticed that they approved some of my documents while some are pending for a long time with no explanation form them.

I played on this site last April and won a total of 810! My initial deposit is 200 euros. It is not too big of a win, they could have paid me immediately but they didn't!

I was doing follow up on this. I tried to email them and doing live chat but did not get clear answer from them.

They even asked me to take a selfie holding a note showing "Hi Goldenstar Casino 07.05.2018" so I sent them that. I also uploaded different kinds of ID. Not long after I sent that, I found out that my account is disabled.

This is very frustrating because I have taken time to give then what they asked and this is what they do to me.

Loki Casino have not email or message me anything.

@ nongsong - could you please private message me your casino username?

Loki Casinostill  have not email or message me anything.

@MelissaN sent

HI cs4216944,

The casino informed us that your account was closed because you breached their terms and conditions by making two accounts and abuse their bonuses, therefore, your winnings were canceled. Please take a look at these sentences from their T&C:

All bonus offers are strictly limited to one per: a person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.).

The Player is not allowed to use any strategy in playing with an active bonus in order to fulfill the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.

Unfortunately, there's nothing we can do for you.

@nongsong - we sent your username to the casino but we are still waiting for their feedback. 

Let you know as soon as we hear back from them. 

Ms Melissa N

This is not true. I only have one account. The username is cs4216944@gmail.com and the email is cs4216944@gmail.com. I never registered 2 accounts. Not true! Why are they even saying that?

There are two accounts with the same IP address which, as you know, is not allowed. 

Can they prove it?

Can they send me the email address of the said duplicate account?