My name's Rob and I'll be your contact for New Dawn Casino. Any comments or questions just let me know and I'll do my best to help.
CASINO CLOSED: New Dawn Casino
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- Started by
- at February 24, 2012, 18:19:29
- last active 8 months ago
- Hi Rob I have a problem with New Dawn, they dont pay 4500 EUR in winnings
They accuse me of being part of a gang that play roulette
I played bj and roulette
Please your help as I am not connected to any gang and even at home people do not know I play
more details here http://www.latestcasinobonuses.com/onlinecasinobonusforum/player-complaints/new-dawn-would-not-pay-4500-in-winnings/
my user name at new dawn heike69
We know that you were operating as part of a gang attempting to defraud our casino, which is why we have closed your account and voided your winnings.
- Replied by
- at November 19, 2012, 16:21:05
- last active 8 months ago
So that members of the LCB community can see why we did this, and be assured that this is never something we would do to a genuine customer, the following are the facts of this case:
*In the space of 5 days between late August and early September, 6 different affiliates signed up to our affiliate program.
*They appeared to be unconnected and their locations were spread throughout Europe (according to the information they disclosed).
*It was later discovered that all 6 of these affiliates had lied about their location, and 5 of them were traced to the same location in Asia (2 of them to the same computer).
*Having checked with other casino operators, these affiliates had been completely inactive for about half a year before they signed up to our program.
*These affiliates are still linking to our casino, despite the fact that the contracts between us were terminated well over a month ago, which clearly demonstrates that these are not genuine businesses.
So, what we have here then is an inter-connected and fraudulent affiliate network. Now let’s look at the traffic they sent us from late August to early October (the point at which we ‘shut them down’):
*Over the course of this 6 week period, we received a total of about 10 different visitors from these 6 sites combined (an incredibly low number).
*Not one of these visitors took our Free 50 No Deposit Bonus.
*Of these 10 visitors, 7 of them opened a real money account and deposited several hundred each.
*None of these 7 players took a bonus, and all exhibited near-identical playing behaviour (all were betting the table maximum on Roulette; some of them also played Blackjack (to double or treble up) before returning to Roulette).
*3 of these players signed up within the space of approximately 24 hours of each other.
If a fraudulent affiliate network is sending you a tiny group of players exhibiting near-identical behaviour, it means only 1 thing: this is a gang at work.
Since terminating the contracts with these affiliates in early October, we have not had a single visitor from any of their sites (despite the fact that our casino is still listed on them). This leaves only 1 conclusion: specific players were told to click through from their sites.
Their aim was to defraud our casino via a simple method: either the players win big and cash out, or they lose and a healthy percentage of their loss goes back to the affiliate who sent them to our casino. The result is guaranteed profit for the gang.
As per point 24 of our Terms and Conditions - "Disclosure of Fraudulent Activities” – we will close the account and forfeit the balance of any player who we determine to have cheated or attempted to defraud the casino in any way.
- I say again, I am not a part of any gang, I am the player you describe that came to play without any tricks as you are trying to tag on me.
You say you want to show your other players how good of a casino you are, I also thought so before I decided to play at your casino.
Since I submitted a complaint at another forum I asked for help, other people came and gave their bad experience and you sat and answer them as well with long and nice answer but what is not nice is your actions not paying my winnings.
I am not a part of any gang and I didn't do anything bad as you describe
You are the one that should be accused with fraud for not paying my winnings and not me.
Your actions is fraud and your behaviour tagging me as a criminal is super fraud, I am not a criminal and you decided not to pay because you didn't like the fact I won maybe too much for your casino to pay
- There’s nothing more that can be added to this. Our investigation has concluded that you are definitely part of a gang. The facts, as detailed earlier, speak for themselves.
You say that “other people came and gave their bad experience”, but that is not true. One person on the other forum posted about an issue she had had with one of our bonuses, but that looks to have been a simple misunderstanding and she was asked to contact Support if she wanted further clarification.
Regarding your final point, we had already paid out a substantial 4 figure sum to another member of the gang (before the fraud became apparent), so this is not something we have concocted just to avoid paying out.
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