Platinum Reels Casino

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    Last post ago 4 months by Melcb
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      • Platinume

        Platinum Reels Casino

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        • Anchi
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        Hello LCB community!

        I'm Yossi, representing Platinum Reels casino here on LCB and I am available to address any queries/complaints you may have regarding Platinum Reels.

        Positive and negative feedback - we appreciate it all so don't hesitate to let us know what's been on your mind regarding the casino!

        Looking forward to working/chatting with you!

        Yossi 

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        Emma.lcb

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        Welcome aboard Yossi!  :3
      • Anchi

        Anchi

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        Zažmuri, ono što tada vidiš, tvoje je. Momo Kapor.

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        Welcome the to forum Yossi 
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        Melcb

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        Welcome to our fantastic forum. Thanks for being here to assist our members.
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        chocolateman

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        So far so good. PRC is a good casino from my personal experience. Welcome aboard.
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        ginon

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        I have been a depositor at Platinum Reels for years and have had withdrawals made to my credit card..until recently... the casino had processor issues and will not honor that type of withdrawal. So I just won over 300 and decided to have a check sent to me. Well in order to do this the casino wanted bank info such as BIC/Swift code, Fedwire/Routing, account number, IBAN etc. I do not know what all these mean, but I do not think I should offer any casino my account number. I have received check winnings in the past and never was asked for an account number. I know if they are to deposit a check to my account all those requests I listed above are needed, but I want the check sent to me and have an issue  sharing my bank account number with the casino. My questions to my fellow LCB members are:
        Am I being too troubled or overly cautious ?  Do any other online casinos require this info to withdraw? and  Are there other LCB members who play at Platinum Reels and have had issues?
        Hope to hear from anyone who can help.  Thanks  ginon 
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        MelissaN

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        Hi Ginon,

        Providing  BIC/Swift code, Fedwire/Routing, account number, IBAN is standard procedure when you provide your credit or debit card. The confidentiality should be secured by casinos. We'll still contact the casino rep to tell us when the processor issue will be sorted out. In the meantime please PM me your casino username.

        Best regards.

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        ginon

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        Thanks for replying. My casino user name is my email - ginon@yahoo.com
        My concern with this issue was giving my bank account number to anyone...not just the casino. I never used the other items...BIC/swift, fedwire, IBAN.  I know those numbers are used to transfer money but have never been asked to provide this info when making a withdrawal. Usually withdrawals were sent to the credit card I had used or sent as a check.  Platinum Reels was one of my favorites.
        Gin ONeil
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        MelissaN

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        Hi ginon,

        The casino rep has been notified and your email address has been forward as well. Hope he will get back to us soon with the explanation.

        We'll keep you posted.

        Best regards.
      • Platinume

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        Hi Ginon!

        Thanks for getting in touch to query.

        Platinum Reels is temporarily only able to issue payments by wire. We haven't issued checks in a while now and have advised you of a delay with card payments so we were presenting you with the next best option, i.e. wire transfer. As MelissaN responded (thank you MelissaN!), the wire details that are being requested are standard. The risk and finance team are highly secure and we hope that how the secure manner in which we've conducted your account in the past would be proof of this.

        We will notify you as soon as card withdrawals are available again.

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        Melcb

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        Also to add: only European banks use IBAN codes, just an account number and swift is needed for non EU bank account

        Swift code is a special code used for international wire transfers. just google your 'bank name swift code' It is just one standard code which every person using that bank would use for bank wire transafer, you would not have your own unique swift code.

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