Hello LCB community!
I'm Yossi, representing Platinum Reels Casino here on LCB and I am available to address any queries/complaints you may have regarding Platinum Reels.
Positive and negative feedback - we appreciate it all so don't hesitate to let us know what's been on your mind regarding the casino!
Looking forward to working/chatting with you!
Yossi
Platinum Reels Casino Support and Complaints Thread
- Started by
- Platinum Reels Casino
- Casino Rep 2
- last active 6 years ago
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- Started by
- Platinum Reels Casino
- at Oct 28, 15, 05:11:24 AM
- Casino Rep 2
- last active 6 years ago
-
- Replied by
- Bitspender
- at Oct 30, 15, 06:27:24 PM
- Super Hero 1354
- last active 2 years ago
-
- Replied by
- ginon
- at Jul 28, 16, 06:14:39 PM
- Full Member 142
- last active 3 years ago
I have been a depositor at Platinum Reels for years and have had withdrawals made to my credit card..until recently... the casino had processor issues and will not honor that type of withdrawal. So I just won over 300 and decided to have a check sent to me. Well in order to do this the casino wanted bank info such as BIC/Swift code, Fedwire/Routing, account number, IBAN etc. I do not know what all these mean, but I do not think I should offer any casino my account number. I have received check winnings in the past and never was asked for an account number. I know if they are to deposit a check to my account all those requests I listed above are needed, but I want the check sent to me and have an issue sharing my bank account number with the casino. My questions to my fellow LCB members are:
Am I being too troubled or overly cautious ? Do any other online casinos require this info to withdraw? and Are there other LCB members who play at Platinum Reels and have had issues?
Hope to hear from anyone who can help. Thanks ginon -
- Replied by
- MelissaN
- at Jul 29, 16, 03:27:22 AM
- Moderator 15369
- last active 5 hours ago
Hi Ginon,
Providing BIC/Swift code, Fedwire/Routing, account number, IBAN is standard procedure when you provide your credit or debit card. The confidentiality should be secured by casinos. We'll still contact the casino rep to tell us when the processor issue will be sorted out. In the meantime please PM me your casino username.
Best regards. -
- Replied by
- ginon
- at Jul 29, 16, 07:26:00 AM
- Full Member 142
- last active 3 years ago
Thanks for replying. My casino user name is my email - ginon@yahoo.com
My concern with this issue was giving my bank account number to anyone...not just the casino. I never used the other items...BIC/swift, fedwire, IBAN. I know those numbers are used to transfer money but have never been asked to provide this info when making a withdrawal. Usually withdrawals were sent to the credit card I had used or sent as a check. Platinum Reels was one of my favorites.
Gin ONeil -
- Replied by
- Platinum Reels Casino
- at Jul 29, 16, 11:52:42 AM
- Casino Rep 2
- last active 6 years ago
Hi Ginon!
Thanks for getting in touch to query.
Platinum Reels is temporarily only able to issue payments by wire. We haven't issued checks in a while now and have advised you of a delay with card payments so we were presenting you with the next best option, i.e. wire transfer. As MelissaN responded (thank you MelissaN!), the wire details that are being requested are standard. The risk and finance team are highly secure and we hope that how the secure manner in which we've conducted your account in the past would be proof of this.
We will notify you as soon as card withdrawals are available again. -
- Replied by
- Melcb
- at Jul 29, 16, 12:53:02 PM
- Admin 6303
- last active 2 days ago
Also to add: only European banks use IBAN codes, just an account number and swift is needed for non EU bank account
Swift code is a special code used for international wire transfers. just google your 'bank name swift code' It is just one standard code which every person using that bank would use for bank wire transafer, you would not have your own unique swift code. -
- Replied by
- Christine Geno
- at Dec 26, 23, 02:25:41 PM
- Newbie 5
- last active 3 months ago
I have requested a withdraw via Bitcoin and they have not released the payment yet. They have given me one excuse after another and now their latest excuse is that their bitcoin payment processor is undergoing maintenance. I am sorry but there are hundreds of other bitcoin payment processors out there so you can not tell me that they can only use one and that “one” is down for maintenance for over 4 days now, it’s a bogus excuse and nothing more than a delay tactic. But they say they can receive Bitcoin no problem (see copy of email attached) how is that even possible???!!! How many crypto payment processors out there these days??
-
- Replied by
- Complaints Moderator
- at Dec 27, 23, 05:23:25 AM
- Super Hero 1655
- last active 13 days ago
Hello Christine Geno,
First of all, welcome to LCB! We are glad to have you here.
Can you please send us your casino username or ID via private message so we can reach out to the casino representative and inquire about your case?
Thank you.
-
- Replied by
- Anchi
- at Dec 29, 23, 03:07:52 PM
- Admin 12332
- last active 10 hours ago
Hello Christine Geno,
Please send us your casino username via private message, so we can get in touch with a casino representative.
Thank you
-
- Replied by
- Complaints Moderator
- at Dec 31, 23, 06:38:32 AM
- Super Hero 1655
- last active 13 days ago
Hello Christine Geno,
Please send us your casino username via private message, so we can get in touch with a casino representative.
Thanks!
-
- Replied by
- Complaints Moderator
- at Jan 03, 24, 09:23:34 AM
- Super Hero 1655
- last active 13 days ago
Hello Christine Geno,
We will close this complaint due to the inactivity of the submitter.
-
- Replied by
- Kaytur13
- at Mar 30, 24, 02:35:29 PM
- Newbie 9
- last active 7 days ago
Platinum reels, hoping withdrawal on my money card for platinum reels n sister company will work to perfection 🤞🤞🤞🤞🤞, and I for sure be a long term CC client if is fast n can move around casinos. It's great idea n I love but I know verification might take few hrs today but I uploaded everything hrs ago n it's still spinning saying uploading like computer hadn't even seen yet, n know this first withdrawal might take few hrs today, but system still spinning like hasn't even seen it yet is not a good sign for instant withdrawals, please prove me wrong so can try it out and move around casinos n play , etc. want you to go play and deposit but need see this working exceptionally thx please let me know my username is phishman**** if helps
-
- Replied by
- Complaints Moderator
- at Apr 01, 24, 06:38:52 AM
- Super Hero 1655
- last active 13 days ago
-
- Replied by
- Kaytur13
- at Apr 01, 24, 05:23:19 PM
- Newbie 9
- last active 7 days ago
Platinum reels, hoping withdrawal on my money card for platinum reels n sister company will work to perfection 🤞🤞🤞🤞🤞, and I for sure be a long term CC client if is fast n can move around casinos. It's great idea n I love but I know verification might take few hrs today but I uploaded everything hrs ago n it's still spinning saying uploading like computer hadn't even seen yet, n know this first withdrawal might take few hrs today, but system still spinning like hasn't even seen it yet is not a good sign for instant withdrawals, please prove me wrong so can try it out and move around casinos n play , etc. want you to go play and deposit but need see this working exceptionally . It's just really kind of pointless to have to get money card if can't move instantly thx please let me know
So now keep telling documents are blurry n doesn't have my address on them n won't reply to email even after have sent em new pics and dverything they need. Please anybody help me get this verification done and withdrawal done thx have pics or whatever is needed to continue thx
-
- Replied by
- Complaints Moderator
- at Apr 02, 24, 07:59:59 AM
- Super Hero 1655
- last active 13 days ago
Hello Kaytur13,
The casino rep got back to us, claiming your winnings had been processed.
Can you please confirm this and we will mark this complaint Resolved?
Also, can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!
-
- Replied by
- Complaints Moderator
- at Apr 04, 24, 08:47:27 AM
- Super Hero 1655
- last active 13 days ago
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