Princess Win Casino

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Last post ago 19 days by engrsc1
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      • Anchi
      • 200 zpsnwkvewod
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      Hey everyone! It is a lot of pleasure for me to be an official rep of our casino here at latestcasinobonuses.com !

      My name is Vitali, and I am head of casino operations at Princess Star casino.

      Of course first question from players will be what games Princess Star casino offers? Answering - we have games from Amatic(outstanding games, I love it personally), Softswiss, Betsoft, Ezugi, Endorphina!

      Second question for sure will be about withdrawals. We trying to process all withdrawals within 1 hour. In rare cases withdrawal can take up to 8-10 hours.

      Third question probably can be about verification. We verify accounts within a hour. Very rare it can take up to 10 hours.

      We have nice welcome bonus, and monthly reload bonus. Plus you can add there regular freespins giveaways, facebook promotions, reload bonuses.

      I am an active casino player myself, so I am pretty sure we will have great chat and great experience here.

      Let me know if you have any questions

      Well, this is my Hello to all of you 

      Best Regards

      Vitali

      Update: Princess Star casino rebranded to Princess Win casino Dec 2016.

    • Anchi
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      Hi Vitali,

      Welcome to the forum 
    • 200 zpsnwkvewod
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      Welcome aboard Vitali! We are more than happy to have you here  >:>> <htg>
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      my review of PrincessStarCasino

      i was looking for a casino with Amatic software, other than the only casino i was playing at with this software. well it wasnt an easy find, but the biggest search engine on the web, got me at a place called PrincessStarCasino.
      when i looked for more information on a couple of the most reputable sites on casino's, i found nothing...
      so i looked at the terms and conditions. great indication for your chances of actually getting paid your possible winnings. the T&c's were very clear, no difficult language and well... not a lot. so no lists filled with what you can or cant do, no iffy bonusterms whatsoever...
      you can claim or decline a bonus before depositing and declining doesnt affect future offerings.
      uploading ducuments works awesome. i dont remember seeing such a great system anywhere else. you see exactly what you need to upload. you see the picture you uploaded and within minutes they are verified (if they are good obviously).
      playing... i played the welcome bonus and played a decent amount of time with it.
      didnt win... deposited 2 more times that day and with my third deposit (3 deposits total 80 euro) i managed to wd 300+ euro.
      that amount hit my skrill account well within the hour. from registering to withdrawing and receiving my winnings was about 6 to 8 hours.
      later i played more and withdraws are near to instant (i only talk about skrill)

      the casinomanager i believe, is Vitaly. he is one of the kindest, and knowledgeable casino managers i've talked with. he has a hands on approach and asks his customers what he can do to improve their experiences at princess star casino.
      for example i mentioned that i would like to see the minimal withdrawable amount the same as the min deposit. the min deposit was 20 and min wd 100... this was changed within days! the minimal amount for withdrawing is now 20 so great for low rollers. such great customer service and approach i can only praise...

      they give lots of bonuses, but not with crazy wagers or terms. i am here to stay for a long time for sure!
      Rated:
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      Hi Michielm1!

      Thank you very much for your awesome words about our casino and about me personally!

      I am happy that you happy, and this is my initial goal - to make every our player happy.

      Just let me know if you need anything - and I will make sure you will get it.

      Best regards

      Vitali
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      Hello!

      I am just want to give you some news - we NOW have added games form Net Entertainment! So our games portfolio is even better now - netent, endorphina, amatic, betsoft, softswiss.

      Just keeping you updated what happens in our casino!

      Have a nice day!

      Vitali
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      PrincessStar wrote:

      Hello!

      I am just want to give you some news - we not have added games form net entertainment! So our games portfolio is even better now - netent, endorphina, amatic, betsoft, softswiss.

      Just keeping you updated what happens in our casino!

      Have a nice day!

      Vitali


      you mean you 'NOW have added games..."?
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      You have eagle eyes Melcb!

      Yes, my mistake, can you edit it please?

      Thanks

      Vitali
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      Pretty frustrating experience dealing with live support yesterday -

      TLDR;
      Asked for cashback
      CS argued with me about terms of previous bonus
      CS offered 20 free spins for misunderstanding
      I thanked him and asked to let manager know about issue
      CS said now I can't free spins
      I know I should of just let it go, but it's the principal! But boy what a waste of time. *<B-)

      [hr]
      Over the weekend I purchased the 100 mbtc bonus through the LCB shop.

      After clearing playthrough I am left with .498 BTC, and the max withdraw is .500...perfect.

      I wanted to keep playing and was planning on withdrawing and then depositing to get rid of the max.

      I contacted support first, and they told me I could just keep playing as if I had just deposited the .498

      I ran it up to about 1.1 before running it back down to 0.0 - all good though


      So yesterday I hop on to see if I'm eligible for any "personal cashback" bonus (which I've gotten in the past) 

      Chat is edited down for easier reading, unedited version (other than personal info) can be found HERE

      Support in quotes

      [hr]


      I explain the .498 "deposit"



      Me: i know, the limit was .500



      Me: No. no the limit was 5 x .100



      Me: i had ~.500 after completing the playthrough instead of just withdrawing, i spoke with support i would have just withdraw it and then deposit it back, bc i wanted to keep playing




      Me: i could have withdrawn .5 BTC, i was going to and then re deposit it

      The limit on such a bonus means you can withdraw maximum 0.1 BTC , no more it's our terms


      We went back and forth a little more about the max withdraw for the bonus I no longer had. I wish I would of just given up then, but I suppose I'm too stubborn(I've withdrawn .500 before from the same bonus, and I know how to read the terms)

      [quote]ok, we can give you 20 Free Spins to reimburse this misunderstandin



      Me: Thanks, will you please forward this chat to your manager maybe he will understand

      [quote]Ok, it's not a problem, I'll tell him about your issue he'll contact you via email When his working day will begin


      Me: ok, thanks, and thank you for the 20 spins

      [quote]either 20 spins or the bonus, we can't give you both. And the issue whether you are eligible for a bonus or not will solve the manager Sorry


      I think: wtf?

      Me: ill take the 20 spins you offered

      [quote]Unfortunately' I've already sent the request to the manager to solve your problem, now you have to wait to his answer


      Me: thats fine, you offered me 20 spins though

      [quote]i'd offered it before you said you need the manager's help you'd accepted too late, sorry, please wait an answer from the manager, now i can't help you. Sorry


      Duration: 43m 27s (!)
    • 200 zpsnwkvewod
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      **J** ----O **J** ----O **J** ----O **J** ----O **J**

      Hello finallyfinally,

      I'm sure Vitali will respond soon.

      Thank you for your patience.

      Regards,
      Emma
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      Hello James!

      I'll try to be short

      First of all, my apologies that you have problems in our casino. Our CS agent misunderstood you, max withdrawal from 0.1 LCB chip is 5x, which is 0.5 - you absolutely correct. I have spoken with him, and describe him how it works - I hope this problem will not appear in future.

      I credited your account with 0.1 BTC bonus with x30 WR. No max withdrawal here. I wish you luck!

      Best regards

      Vitali
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      Thanks for this post from:

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      this is what I call an excellent forum support. kudos!
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      PrincessStar wrote:

      Hello James!

      I'll try to be short

      First of all, my apologies that you have problems in our casino. Our CS agent misunderstood you, max withdrawal from 0.1 LCB chip is 5x, which is 0.5 - you absolutely correct. I have spoken with him, and describe him how it works - I hope this problem will not appear in future.

      I credited your account with 0.1 BTC bonus with x30 WR. No max withdrawal here. I wish you luck!

      Best regards

      Vitali


      Just wanted to say thanks for the bonus and I really didn't feel "entitled" to any bonus to begin with.  I was just inquiring which led to the frustrating conversation.  The main reason I made the post here was to point out the "if you ask to have a manager look at your situation, previous offer will be retracted" ultimatum. I'm not sure if it's how they were trained to handle a situation, if they didn't want to go through the trouble of contacting a manager, or if they were hoping to just sweep it all all under the rug.

      Were lucky to have you here though Vitali, thanks again.
    • Logo 8
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      Hello James!

      We never thought that you do something wrong, and you did not asked for bonus. You show us our mistake, and show it best possible way - without screaming, being rude, and so on. I love such players.

      I have credited your account with 10 EUR NDB, 30x WR, no max WD.

      Just to give you some fun this Friday, and just my own small thank you!

      Best regards.

      Vitali

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