Silver Oak, Royal Ace, Planet 7, Slot Madness, Le Bon Casino, Captain Jack Casino Support and Complaints Thread

Hi Ruth,

we will notify the Rep.

Zuga

Hi Zuga,
Thanks for your input; BUT i still have heard "Nothing?????"and no payment in my Money Bookers account as of today???? Could you plz contact the rep agan and remind him/her plz??? Its been approved since 20th December,2012...Last Year!

Regards
Ruth

Unfortunately same here. Their reps are MIA , but we will send them another follow up.

Zuga

Dear Tazzie

Your $100 payment was approved on January 15th and it is scheduled to be processed today.

AceRevenue Team

Dear Tazzie:

Your payment has been sent out. Could you please confirm?

Thanks

AceRevenue Team

Hi:

We would like to check if there is any inquiry or concern in regards to any of our casino brands.

Please contact help@acerevenue.com and we will be glad to assist you

AceRevenue Team

User ID: ljh1284

I need help!   I have been waiting on a withdrawal from Planet 7 casino since Dec 2016  all document were sent on the day I cashed out.  I sent documents to the Accounting Department, Credit Department, Help Department, and on Jan 29, 2017 to the Documents Department.  I have been given the run around.  My withdrawal was approved Dec 23rd. I'm still waiting.

Sorry to hear that. Please note that they have a warning sign due to extremely slow payments and poor customer support. Please have a look at our review page here. However, we can try to reach them. Please PM me your casino username and we're gonna notify them. 

Hello Linda,

I have just reviewed your account and I saw your documents are all on file.

What the finance team needs is the payment method confirmation. I have sent to you an email with all the information we are still missing.

Please get back to me as soon as possible so we can resolve this issue.

All the best,

Elena N

Hello Linda,

I have just reviewed your account and I saw your documents are all on file.

What the finance team needs is the payment method confirmation. I have sent to you an email with all the information we are still missing.

Please get back to me as soon as possible so we can resolve this issue.

All the best,

Elena N

ElanaN,

Thanks all the information needed has been sent via email.

deposited 25 dollars at planet 7 won 900 didnt accept any of there bonuses / faxed them all documents they accepted cashed out at 700 still no money its been 2 months  123 bingo dont pay either

Sorry to hear that. We're going to notify the casino rep. Could you please provide me with your casino username? 

Your username has been forwarded to the casino. We expect them to address us here on this thread. Keep you posted. 

We've received an update from the casino. They informed us that your payment was sent to the processor, you should expect tracking numbers shortly.

Please let us know when you get your payment. 

Hi terrillcom07,

We got the info that you have been paid via Bitcoin. Could you please confirm that?

yes hello my name is jay king and having an issue with silver oak casino.  I mnade a withdrawl from them in july and been waiting for my money. I contact them at least once every two weeks and they will always say that i will get my checkl by end of week. i contacted them last night an found out that my check was issued to me on 9/05/17.  well i never recieved my check yet.  and a rep said that i should recieve my trAcking # and my check this week.   well i have heard this for over two months please help.   my  username at silver oak is chevymann

Hi jay.king,

Sorry to hear about your situation. Please note that Silver Oak is on our warning list due to extremely slow payouts and poor customer support. You can read more about it HERE. However, we're going to contact them and ask about your withdrawal. Keep you updated.

Hi jay.king,

WE just heard back from the casino. According to their words, your money has been processed. They also sent me your payment tracking number which I sent you in a personal message. Please check your forum inbox.

Please let us know once you receive the money.

On 9/4/17 I did a withdrawal from planet7 casino.

on 9/22/17 Was told everything was approve and wait for them to cut a check.

On 9/30/17 did a chat to find out where my withdrawal was. They told me it's still be process.

On 10/1/17 did another chat to find out where it was and they told me still process but they would escalated it to the finance department.

As of today 10/12/17 Still no money and told that I need to wait. I would tell anyone that ask me if planet7 is a good online casino to play on. To run as fast as they can away from them they will never pay you. but  will take your money all day long .

Hi Lilbit0326,

Sorry to hear that. Please note that the casino and its sister brands are on the Warning list due to extremely slow payouts. Please PM me your casino username, we're going to contact them and ask about your withdrawal.

Le bon casino do not want to pay my winnigs help please ! thank you. Patrick.gauthier55@orange.fr

Hi Patrick,

We're gonna notify the casino and try to help you get your money. Please bear in mind that the whole casino group is on the warning list due to extremely slow payouts. You can get more info HERE. 

Hi Patrick,

The casino informed us that your wire transfer was submitted to the processor Dec 6 and that it should be reaching your account by the end of next week to the latest. 

Please let us know as soon as you get the money.

unfortnatelly, they dont accept poland players. 

...So isnt it the way life goes..I always win at this casino, the first tim eI requested a withdrawl of $600.00 , it took three months of fighting to get it and i reversed it and played it all, then stayed away. But I got tird of losing and went back to win $100 off my daily free spins. The same thing happened but this times I got outside help after 6 weeks to contact a person on th einside they were acquainted with and they pushed it through. So my only withdraw ever out of the way, I was iritated again so I stayed away. But again I got tired of losing and went back. Now Im in the same boat again. resubmitted my veification papers again becaus eI guess they were a year old. I cant seem to find bonuses elsewhere quite as generous...or luck as good. I wish they'd pay out on time, or at least be real and upfront about it...saying were not going  to pay you for 90 days, hahahaha.. Id never leave. Oh by the way after the first time I joined Players Reward Card becauswe they guaranteed 7 days or less for payouts and Planet 7 was on the list of casinos included. It didnt make a difference and they didnt help me at all to secure my withdraw.

Hi hbryan75,

Sorry to hear that. Sometimes it's hard to resist playing especially when you are tired of waiting for your withdrawal to come through. Please note that Planet7 and its sister sites are on our Warning list due to extremely slow payouts and poor customer support. Please check the Planet7 review page. As I understood you won 100$, sent your docs and you are still waiting for the withdrawal, right? Could you please private message me your casino username? We're going to get in touch with the casino and try to find out when you'll get your winnings. 

Hi Hi hbryan75,

The casino informed us that they are still waiting on your verification documents. They sent you an email asking for the missing docs but you haven't submitted them yet. In order to withdraw your winnings, you need to submit the required documents. Once you do that, please let us know when you receive the money. 

Hi I am currently waiting on the sum of $217 to be cashed out. I have submited multiple times and  I have also done all that they asked multiple times. I submitted right down to every stick of paper one might want to them and had each and every document verified individually by them, only to have them ask for the documents again and receive said documents. I then put in a massive collated response all the documents as well as their acceptance of them. Surely this will get my payout? NO. I have not gotten any response. AT ALL! Please help!

Hi Shannon,

Thanks for letting us know and sorry to hear about your problem. The whole group is on our warning list due to extremely slow payouts and poor customer support. I received your username so the casino will be notified. We'll keep you posted. 

Thanks.

well i just discover warning list .... i did not know about that but i had my point of view of many of them !  Thanks to take the time to create this list and forum it help better play and most of all better experience gaming  thanks i appreciate a lot your forum and site it is so full of information for gambler as me you are no 1 

Hello, I have been waiting since September 4, 2018 for a withdrawal from Planet 7 that was approved on September 14, 2018 and supposed to be sent via Bitcoin.  I've politely inquired numerous times as to the status based on the casino's time frame for withdrawals to go through - which is 7-10 business days after approval. I have been told they're super busy and I just have to wait longer. I've been told that my withdrawel was being expedited.  Then this evening I was told that now all the sudden I have to send in 2 government forms of ID (even though I already sent my driver's license) and a picture of me holding a newspaper with today's date on it??!!??  When I asked the rep what two forms of ID they need when I already sent my driver's license, she told me another copy of my DL and my passport. When I told her I didn't have a passport she said another form of state ID then. When I asked her to give me an example she just kept repeating "another form of state ID". I kept asking for her to give me an example, but she couldn't/ didn't. I'm so frustrated!!! Finally, she deliberately disconnected the chat and I had to wait all over again, type my issue all over again to a new rep who just copied and pasted the same paragraph the previous rep did. When I asked to speak with a manager I was told there was not one available. Mind you, this is for a $100 withdrawel!! But, I've been sticking with it because I figured there's no point in me playing anymore if I can't be sure they will pay out my winnings. However, after reading all the other bad reviews i'm not sure Planet 7 or any of its affiliates are the best online casino option. I don't understand how they are staying in business if they don't pay out loyal customers!  Especially for $100 withdrawel! Please help!  I am beyond frustrated and there is no other option to contact them except for chat and email. Both which have gotten me nowhere. 

Sorry to hear that. Please note that the whole group is on our warning list. We'll try to get in touch with the casino and ask them about your winnings. Please private message me your casino username. 

Dear MelissaN and LCB,

I don't know what you guys did or if it was just the fact that I posted here on your forum, but my withdrawel from Planet 7 magically appeared in my Bitcoin account today!  I am absolutely blown away!  

You guys are without a doubt AWESOME!  I can't thank you enough for providing this website/forum for players to have a place to make legitimate complaints and provide a much needed service to those who have exhausted all other options!

I will be sure to follow the advice given on your website and follow recommendations from other players from here on out. Ijust wish I would have found you guys sooner!  The fact that I've been waiting for weeks and then the DAY AFTER I find your website and post on your forum, my withdrawel appears in my account. 

For anyone out there wondering if this site can help - please read my original post and the immediate response I received.

I can't thank you enough again!

Sincerely, 

MSharp1121

Awesome, MSharp1121. So happy we could help. 

You can check the list of casinos with a warning sign so you can always take a look at it first before you start to play or deposit at any casino. You can also be up to date with the latest rogue casino reports we publish on LCB HERE. 

Moreover, you can always get in touch with us, and ask about the casino you want to play. All our review pages have a rating for a certain casino along with the players' comments based on their personal experience. 

Good luck! 

Re: Planet7 User: legallss

I initially deposited $99 on 9/8/18 and used a Coupon AVENGERS260. On 9/25/18 my account had between &700 and $750 when I submitted a withdrawal request for $300. The Cashier registered that all my funds were eligible for withdrawal. I submitted a great deal of personal information to obtain the Bitcoin withdrawal (DL, Passport, Utility Bill). Then on 10/16/18 not only was my withdrawal denied, ALL of my remaining money ($294.48) was taken by Planet7. My account was EMPTIED.
I initiated  a chat I was told that because of the coupon I used, it made my money worthless by playing video poker and blackjack; the coupon was only good for keno and slots. Again, the cashier registered that all funds were withdrawable. They agreed to refund my $99 and offered a coupon PAYDAY that allowed all games according to the representative. When I tried to withdrawal my $99 on 10/23 and again submitted all of my personal information. On 10/25 my request was denied by Planet7 “since you played non allowed games with the bonus PAYDAY.” I have the chat log that verified all games were allowed with that bonus. 

Thanks for sharing this with us, legallss. We'll get in touch with the casino rep and see what happened with your money and account. Planet 7 casino and its sister brands are on our warning list due to slow payments, poor customer support etc. You can read more about it HERE. The casino has been assisting us in solving players issues, so we'll notify them and get back to you once we have the updates. 

Hi legallss,

We received the feedback from the casino. Namely, they have informed us that you failed to provide the account verification documents, therefore, your withdrawal has been declined. Please provide the necessary docs and let us know once your account has been verified. 

 Thank you for looking into this.

 I have sent Planet7 the required documents  through there a verification system on two separate occasions that included a photo of me holding a newspaper, my passport and drivers license;  A copy of drivers license; and an electricity bill.  And my bitcoin crypto account info.  I have not been asked for  for any further documentation or information.   After completing the verification process, the last email I received from Planet7 sad that my request for withdrawal was denied because I played on authorized games.

 They are not giving you accurate information. 

Here is confirmation of completing the verification process

Great. Thanks for letting us know. Please also inform us when you receive the payment. 

Hello~ thanks again for your help and support in dealing with Planet7. After submitting requested documents, On 12/14 I received an email from Vivian at Planet7 setting that my documents were complete and verified. I followed up the same day with a chat with Scott on Planet7 support who assured me that the funds would be transferred into my Bitcoin acct in7-10 days. Today I noticed that the funds ($100) were back in my Planet7 account. I contacted Jackie at Planet7 support via chat who told me a whole new story about not being able to withdraw the funds due to the bonus I used being non cashable. I had originally deposited $100 and this new rule was never mentioned before. What a run around! These people will g to any length to not pay. Can you help ?

The whole group is on our warning list but we'll try to get in touch with them and help you resolve the issue. Could you please private message me your casino username? 

Your account details have been sent to the casino. We'll keep you posted. 

Still nothing from the casino. We sent them a reminder. Hope we'll get the info soon. Keep you posted. 

Hi,

We got feedback from the casino rep regarding your case. Namely, they explained to us that you did a $99 deposit with a coupon code PAYDAY which has a 30/60 pt and no max cashout. The coupon amount was for $279.72. The amount you had to withdrawal was for $100 since the bonus is not cashable this amount was deducted from the withdrawal requested. It means you did not have enough funds to cover for the bonus which translates to the withdrawal getting denied and the funds being placed back into the casino account. 

As we can see from your initial post you were chatting with 3 different people on the live chat and they gave you the wrong info. We've told them so. However, did you read the t&c for the bonus you claimed? You obviously didn't know that the bonus was not cashable. 

"Feb 10. Won $1500. Request withdrawal. On Feb 13 looked to check on withdrawal and saw it was denied and the money returned to my account.

I then proceeded to have a chat. After approximately 45 mins I requested multiple times to have a supervisor to come aboard. Finally after I said that it was enough and I want a supervison on the chat .Sana Gill came onboard. The conversation continue---not to my satification. There were times it was if they were not hearing me on what I was requesting. I requested a complete printout of the 7 hours I was gambling at the casino and what entries had been made toward the playthrough requirement. I had spun 197 times during that time and all I got was the last hour. Not anything pertaining to the entire 7 hours. Sana and I had at least 8 emails sent between us and still have not received what I had requested. If you want I can email all of chat involved and emails sent."  I had asked for all the entries that were supposedly made toward the playthrough.  I am more than sure I had meant all conditions for this withdrawal.  

Hi lauraperkins,

Thanks for sending your casino username in a private message. We will ask the Casino Rep to look into your account. Keep an eye on this thread for the updates.