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    Last post ago over 4 years by zuga
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      • Smart live casino
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          Casino Rep
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        • last active 6 months ago

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        Hello All,

        Melanie has asked us to post here to be able to support any Latest Casino Bonuses users with our products. Please send us your queries as well as positive and negative feedback of your experiences with Smart Live Casino.

        Looking forward to hearing from you!

        Kristal

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        Hey there Kristal.  Welcome to the forum and glad you are here for us all.

        blue
      • Smart live casino
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        • last active 6 months ago

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        Hi there,

        Thank you

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        • last active over 4 years ago
        Hi, My name is Kenneth . My SmartLive casino user  imfinn76.
        I have been a player with Smartlive casino since June 2008. I have been a loyal player. Made deposits, lost and finally won on Aug 2009 4600 GBP which your casino fully PAID ! A month later , I got lucky again and won this time 11100 GBP. I was sure your casino will process my payment , but they did  not. At that time exactly , I had a family matter and I had to leave Ireland to be next to my grandfather for 2 years and moved back to Ireland late 2011 ( after he passed away). I followed again my notes and realized Smartlive never processed my withdrawa . ON Feb 2012 , after I contacted  Smartlive support and provided my new docs, my acc was UNLOCKED and  I could keep and play in your casino. since my moneybookers acc details were not recorded in your casino, I was asked to make a deposit on top of the 11K , kept playing in your roulette and made a fresh withdrawal. I received many promises ( by email, chat and phone calls) that I'll be fully paid , but evnetually I was paid with only 2000 GBP. Smartlive brought some reasons not to process the remaining and I asked for casinomeister's help to rule in this matter. Max evnetually ruled that I'll need to be paid with 1/3 of the remaining , which was 3050 GBP but Smartlive agreed to pay just 1750 GBP if I agee to their deal in 48 hours. I asked for extra time to check my rights , but they refused to honor Max's ruling after the 48 hour time frame.
        I sent many emails with a request to bring this matter to an end and to accept Max's ruling, but Smartlive refuses to stay fair and accept the ruling...  I can share with saved messages all the facts of my case and proov to you that I was honest and all I WANTED is to be paid.

        I hope you can be involved and check my case deeply so we can close this matter and for me to receive the remaining payment I agreed.

        Kennneth
      • Me
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          admin
          6633
        • last active 17 min ago

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        An update:

        imfinn76 has submitted a bogus complaint, hoping they would get this casino to pay by pressuring them openly at various forums including LCB.

        As a result of this their LCB membership is  suspended.

        Zuga

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