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    Last post ago 2 days by staybet
    Logo115
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      • Logo115
        • Started by
          Casino Rep
          9
        • last active 1 day ago

        Thanks for this post from:

        • Me
        • Avantar 044
        • Index
        • Panda kiss

        Hello to everyone on the forum,

        I'm the casino rep for Staybet casino and sportsbook. 

        We are happy to be a part of the LCB forum community and will be present to provide responses to players' questions or with any assistance you may need.

        Feedback and opinions are welcome as always.

        We look forward to providing you with a first class gaming experience, with a wide variety of the best games and slots, fast transactions and helpful customer support. We have very regular promotions and freespin offers for all customers.

        Come and check out Staybet and let us know what you think.

        Rated:
      • Me
        • Replied by
          admin
          6633
        • last active 18 min ago

        Thanks for this post from:

        • Logo115

        welcome to LCB! 

      • Avantar 044
        • Replied by
          Hero Member
          983
        • online

        Thanks for this post from:

        • Logo115

        Welcome on Board ! =)

      • Index
        • Replied by
          moderator
          1663
        • last active 5 hrs ago

        Thanks for this post from:

        • Logo115

        Welcome Staybet.

        We are happy to have you here on our forum.  

      • Rzgq3
        • Replied by
          Full Member
          180
        • last active about 1 month ago

        Thanks for this post from:

        • Logo115

        Welcome to LCB! 

      • Panda kiss
        • Replied by
          admin
          5061
        • online

        Thanks for this post from:

        • Avantar 044
        • Logo115

        Welcome to the best forum! Thanks for being here to assist our wonderful members.

      • No avatar normal
        • Replied by
          Full Member
          119
        • last active 15 hrs ago

        Thanks for this post from:

        • Logo115

        Hello. can you help with my withdrawal maybe. 3 days ago requested it with skrill and uploaded documents. Only today got email about verification. uploadef photos of my documents. Maybe can you speed up verification process because its too long. and im aware I can lost my winnings if I waiting so long for withdrawal.

      • Logo115
        • Replied by
          Casino Rep
          9
        • last active 1 day ago

        Hey Olegs, 

        Thanks again, we guess you're the same guy on AskGamblers - we're looking into it now, and once documents verified the withdrawal is being processed. Don't worry. You can always write directly to support@staybet.com or use the live chat function to speak directly with support who are working round the clock for you.

        Thanks for the photo verifications, I think that before they were scanned, which we don't accept for KYC in order to prevent fraud and protect our customers - they have to be photos of the documents, which I can confirm we have received.

        Please speak directly with support and they will get your withdrawal processed.

        Thanks,

        Staybet Team

      • No avatar normal
        • Replied by
          Full Member
          119
        • last active 15 hrs ago

        Support told me everytime to wait for email with verification confirmation. And I cant request withdrawal before verification is complete. Payment team is working on weekends? Or only business days?

      • No avatar normal
        • Replied by
          Full Member
          119
        • last active 15 hrs ago

        Hello again, my documents still not verifed. Almost week Im trying to make withdrawal. Maybe can you speed up this process?

      • No avatar normal
        • Replied by
          Full Member
          119
        • last active 15 hrs ago

        hello, my documents I have uploaded on friday, but for verification only send yestarday night

        why you so slowing verification process?

        todays chat session:

         


        Welcome

        You're chatting with
        Bengt Söderlund
        Send me a transcript
        End chat
        18:22
        hello, 2 business days are over since I have send my documents, but still no email about verification
        18:22
        Hello, what is your username?
        18:22
        *****
        18:24
        Your last documents were sent yesterday night so there has actually not been one business day yet since these were uploaded. However we will process them as soon as we possibly can and get back to you when it is done.
        18:26
        I have uploaded my documents on friday
        18:27
        you uploaded passport and bill yesterday
        some of you documents were indeed sent friday but not all
        18:28
        why you dont send all my documents on friday?
        I uploaded only on friday
        not yestarday
        18:28
        it was uploaded by you from your account yesterday at 18:42
        18:29
        what exactly was uploaded yestarday?
        18:29
        If you did not upload these then does someone else have access to your account?
        your passport and a bill
        If someone else has access to your account you must immidiately change passowrd
        would you like me to send a change passowrd email to you?
        18:30
        my passport and bill I have persona;lly uploaded on friday and you representative on gambling forum latestcasinobonuses.com have confirmed reciving photos of my documents on friday
        18:31
        where are my friday documents?
        18:31
        have you received a response on a forum regarding your documents? do you have a link for this please?
        You have sent documents on friday too
        they are there aswell
        id, skrill and scanned bill
        18:32
        https://latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/staybet-casino
        18:33
        october 28
        18:36
        Your documents will be checked as soon as possible, and as the representative on the forum told you, you should always come to the chat and/or send an email to support@staybet.com if you need to know status of your documents. There is currently a high workload and the documents are being approved as soon as we can. I have again mentioned to our payments department that you have asked about your verification.
        18:37
        have anyone uploaded documents from my account yestarday or not?
        18:38
        You uploaded on the 28th, but during weekends there is no verification process since the payments department do not work weekends, banks and similar needed instances are closed on weekends. Thats why it appeared that your document was sent yesterday, but you are correct they arrived on the 28th.
        18:40
        its ok, so my account is safe
        18:40
        Yes absolutely
        I apologies for the misunderstanding

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      • Index
        • Replied by
          moderator
          1663
        • last active 5 hrs ago

        Thanks for this post from:

        • Logo115

        Hi olegs,

        There was a bank holiday, indeed, and it can be the reason it went slower than usual, as support advised you as well. Please let us know when they contact you regarding your documents. 

      • No avatar normal
        • Replied by
          Full Member
          119
        • last active 15 hrs ago

        Thanks for this post from:

        • Logo115

        After posting here recive reply. They whant selfi with my passport and another document for proof of adress. so send documents 3rd time.  one quastion, why not request from me selfi with passport last time?

      • Index
        • Replied by
          moderator
          1663
        • last active 5 hrs ago

        Thanks for this post from:

        • Logo115

        I see your point. I've also contacted the casino rep to answer here, he promised he would do that. 

      • No avatar normal
        • Replied by
          Full Member
          119
        • last active 15 hrs ago

        so no answer here, support told me: 

        You sent these just yesterday so we have not yet verified these. we have a higher than normal work load right now and we are working hard on getting the documents verified. You should have a response this week however.

         

        Im starting verification one week ago. Second week is started....

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