My name is Pete and I am the Forum Manager here at Sunset Slots. I just wanted to introduce myself to everyone on the forum and offer my assistance with regards to anything related to Sunset Slots.
I look forward to seeing your feedback and to many happy posts.
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- Started by
- at June 20, 2013, 10:28:36
- last active 6 months ago
- Hello Pete,
Glad to have you on here.
If I could I would like to ask a question about your site. I about 6 months ago or maybe more I had
an issue with logging on to your site. I had been on it a couple of times and played some practice games to find some I liked. Well hopefully I can explain this well enough for you to see if you can help me.
I have an unusual computer setup which may have been causing some glitches. I run as my main
Operating system Linux Mint but I use a program which has become very popular in the tech world called VMware. VMware allows me to run Windows XP virtually on Linux Mint. I know it sounds geeky but it runs really well and I have yet to get any viruses which most windows people are riddled with. Ok so back to my issue/question. Because of me having issues logging in one day, someone at Sunset Slots has locked my account and I can't log back in. I was honest with them but they may have thought I was a hacker. That is not the case at all.
I asked to be reinstated and they sounded like they were going to do it but it's still locked. Could you please check into this and see if they would please unlock my account. I now am not even sure what my password was but I am pretty sure I have my login credentials correct.
Any help would be appreciated.
"Agent86" on your site
- Hi Agent86.
I have had a look at your account it is my pleasure to let you know that you should be able to play on your account without any further issues.
It dies appear that your account was suspended due to the incorrect password/username entered. I can reset these details for you. Please be so kind as to send me a pm confirming your address, first and last name, date of birth and last 4 digits of all cards registered.
Please send these to me ASAP so that we can get you playing and winning as soon as possible.
- Hiya all, I have a problem with this casino
Before I signed up here I asked the live support paul did he accept players from the UK and he said yes so I deposited and was playing for about 2 hours then they froze my account with over £200 in it this was about 1 week ago.
Ive emailed security about 5 times and support and spoke with live chat nobody has replied to emails in a week and they wont give my money back.
What can i do please they say they will give my money back but they have not. My username on there was pleasebank86
I'm so upset as I did ask before I joined if they accept UK players but they do not.
Based on a positive review here at LCB and Wizard of Odds I decided to deposit $1300 within 10 days.
On January 31st my Sunset SIots account was blocked or closed without explanation.
To be fair I have had a great experience at Sunset Slots until this
unfortunate event. Deposits were smooth and live chat customer
service is almost Nordstrom's level. Account managers like Steven,
Brian and Morty are really good people that want you to have a great
It's just really sad too Sunset Slots closing member's accounts that
have cash balances. Who is going to trust Sunset Slots with a cash
deposit? They will close your account when your up and steal your
money blaming a terms violation with no explanation or proof. I have a
single account at Sunset Slots Casino. I have made 4 deposits and
maintained a $5,800 cash balance.
I was playing my cash balance/bonus for their 200k guaranteed
tournament. Just 1 hour before the end of the tournament, my account
was blocked. "Sunset Slots Casino Message your account is blocked.
Contact Support for more details" I was playing with $8,800 ($5,800
real cash and $3,000 bonus) and in the running for at top prize based
on my wagering in the last 24 hours. I thought it was a
misunderstanding as I had studied the Sunset Slots Casino terms and
conditions from top to bottom. I find it very suspicious that they
block my account account with one hour left in the tournament after I
had wagered hundreds of thousands in the last 23 hours.
I contacted their Live chat and emailed but they haven't gotten back
to me. I finally called and talked to Liam. He told me that my account
had been closed by casino management and my remaining $2,118.38 real
cash balance was forfeited and there wasn't anything I could do about
it. Along with my $200,000 guaranteed tournament ticket and the cash
for placing. The loss of money and time is truly sobering. I thought I
had finally found a an online casino that I could trust. Then 1 hour
before placing in my first 200k guaranteed tournament my account get
There is absolutely nothing in the Sunset Slots terms and conditions
that I violated. Hopefully this was just a mistake.
4.1.2 I have only 1 account.
4.1.3. I have entered all mandatory information requested when I
signed up. All information is current and correct.
4.1.6. I have never transferred funds from my account to other players
or to received money from other players into my account.
4.1.9. I have signed sent all credit card voucher documents to verify
my identity and to authorize use each specific card used deposit. I
have provided a copy of my Drivers License and well as my bank
statement to verify my address.
It order for this complaint to be resolved. I would like my account to be reopened with my $2,118.38 in cash reinstated. I would aslo like to claim my tourment winnings for the money wagered with my 3x point multiplier as promised for Jan 31's 200k guranteed tournament. I have my ticket number if you need it.
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