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Last post ago 11 months by seal
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    Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle & Wizbet Casino
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        GenChat

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        Thanks for this post from:

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        • Nirvana
        Hi izi90,

        Thank you for your post.

        To remain discreet we have sent you an email direct to your email address linked to your account at Lucky Creek Casino.

        We are positive that we can find a quick solution to have this resolved and get your winnings paid to you as soon as possible.

        Looking forward to hearing back from you.

        Kind regards

        James Matthews
        Senior Host – Genesys Club
        support@luckycreek.com
      • Nirvana

        izi90

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        • Full Member162
        • last active 4 hrs ago
        Hello,

        Thank you again for your response. I've sent you a response via email and hope that this will solve it 

        Greetings

        izi90
      • Nirvana

        izi90

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        Thanks for this post from:

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        Just a short update

        Problem solved, money received. So everything is ok.

        Thank you James Matthews/Genesys Club and thank you Zuga 

        Greetings

        izi
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        gabby

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        I have uninstalled all the casinos in this group.

        They won't honor a cashout of $100. 

        Funny, they would rather lose a loyal customer than honor a measly $100.

        Genesys has gone way downhill in the last year.  Then phone numbers listed on their website are bogus.  Live chat provided 4 phone numbers before I actually got a real phone number. Support said it was due to 'high volume' Sure.  If they post bogus numbers....be leary.
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        helwin

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        • Super Hero1,720
        • last active 14 hrs ago
        Wow looks like this won't do any good,but here goes anyway: Lucky Creek has been one of my favorite casinos ever since I started playing online. I recently was denied a payout because of too many free chips between deposits. I have tried several times to deposit that were not successful for some unknown reason. Other places I've had no trouble with same cards.When your anxious to play, it burns a hole in your pocket, so had to play elsewhere. Even though I tried to first deposit at Lucky Creek with my limited funds. My last deposit was last year. I have made oone successful withdrawal and that was way back when I hadn't deposited yet and after many free chips. And I did deposit quite a lot. Now I've been enjoying free tournaments and was finally lucky enough to win $5, make play through  and cash out $119. I spent all night sending and resending docs till they were satisfied, only to receive an email saying my cashout will not be honored and that they were sorry. I was so mad I uninstalled casino and was going to forget it. But you know, I can't It doesn't seem right. I have deposited a lot more at LC than I have other places that haven't gotten near as much, and they don't give me this crap about too many no deposit chips in between. I'm hoping you can get them to reconsider. Helena Ragsdale
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        seal

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        Hello Wizbet Casino Rep,

        Couple of days ago I have signed up a account with Wizbet Casino and had claimed $25 ndb bonus from this highly reputed forum LCB. Well, after claiming ndb bonus my balance was come down under $1 while playing and lucky I got a bonus which gave me win $45. After that I played long time to reach $100 which is minimum amount for withdraw request and then finally I made it $100 withdraw able. So, I have requested a withdrawal amount $100 thru my neteller account. Later on I had checked my email and found they asked verification documents.After that I have sent all requested documents immediately and was waiting for their reply.On next day casino rep Joy Reynolds gave me congratulations and then requested to deposit $20 and had informed me they need to talk via phone in order to fully verify my account. So I was preparing to deposit yesterday and had my cell phone ready to talk with them. Just 30 minutes later they said they would not pay me because my country is restricted. So,after read their email I feel very worried and intended to submit a complaint here for their unfair and unjustified decision. How come they say like this where LCB and ASKGAMBLERS published that my country Bangladesh is welcome here! Please note that I took some screenshots as some evidences which clearly proven my winning $100 was legit,fair and squire. So, as a player I need your help to get my winning if you can.Thank you.
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