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Last post ago 11 months by seal
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    Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle & Wizbet Casino
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        gabby

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        Hi Anna,

        I have PM'd you about this in the past but am still having the same problem.

        I only deposit using Visa Gift Cards (international) which your casinos advertise. 

        I have tried many, many times depositing over the last few months using different cards and they never work.  I gave in and used them, with no problem, at other casinos.

        Support said they would contact the finance department and also a manager but I never heard back.

        Is there anything you may be able to do?  I'm sure my account will show the gazillion deposit attempts and failures.

        Thanks, Anna!
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        Hi Gabby!

        Thanks for your message. I'm going to check out things for you and get back to you on this issue.

        Anna
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        gabby

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        Wow, You're quick Anna!

        Thanks for any help you can find for me.
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        matthew32811

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        hi anna,
        i am wondering if you guys are having any trouble with your payment processor.  i am currently waiting on a check to arrive and in my two prior cashins the check was overnited the day you guys processed the cash out.  i have contacted support and asked for the tracking number and have been given various answers but told in all of them that the finance team has to request my tracking number.  yesterday, i was informed by support that they can not call the finance team and they can only communicate via email,  my tracking number on this payment has never been sent to me nor has my check arrived,  i will pm you my details and would appreciate any information you may be able to find out.
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        Tinmanfan

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        OFF 2 C THE WIZARD
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        Hello Anna:
        Today for Labor Day, Grand Eagle has posted on it's Facebook page that 10 free spins are available 2 any1 who has deposited at Genesys casinos.  The free spins r for the new Mermaid slot.  I went 2 Mandarin Palace & rec'd 'invalid bonus code' after entering 10FSMS, as stated on Facebook.  After speaking at great length w/ Marilyn at live support, she informed I was not eligible, as the code was being granted by the promotions department.  Even after copying & pasting the Facebook posting, which came DIRECT from the Genesys group, she said she could not assist me.  Gotta tell ya, I'm quickly losing faith in this group.
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        LhasaLover

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        Put an "L" at the end of the code & it should work - 10FSMSL

        Per the other thread for these casinos - http://www.latestcasinobonuses.com/onlinecasinobonusforum/no-deposit-casinos/$50-mandarin-palace-online-casino-no-deposit-bonus-code/msg185391/#new
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        BIGLEAN

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        ***** Never take the BLAME nor the CREDIT for something you did not do*****
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        Tinmanfan wrote:

        Hello Anna:
        Today for Labor Day, Grand Eagle has posted on it's Facebook page that 10 free spins are available 2 any1 who has deposited at Genesys casinos.  The free spins r for the new Mermaid slot.  I went 2 Mandarin Palace & rec'd 'invalid bonus code' after entering 10FSMS, as stated on Facebook.  After speaking at great length w/ Marilyn at live support, she informed I was not eligible, as the code was being granted by the promotions department.  Even after copying & pasting the Facebook posting, which came DIRECT from the Genesys group, she said she could not assist me.  Gotta tell ya, I'm quickly losing faith in this group.


        DITTO!!! Their reps will tell you anything and it is NOT cool!
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        surfer76

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        Hello Anna:

        Both Grande Prive and Big Dollar allow a birthday bonus to be redeemed at any time during the birthday month.
        I inquired with Grand Eagle live chat about 2 weeks ago and was told that genesys birthday bonus is redeemable only in the week of the birthday date (OK).

        I went back to live chat yesterday and this time was told that the birthday bonus is only redeemable on the birthday date itself (not OK).

        What is the policy on when a birthday loyalty bonus can be redeemed?
        Is there a written policy that covers this?

        If there actually is a policy that the bonus can only be redeemed on the date of the birthday, I would suggest you open it up to allow redemption within the birthday week. Often birthdays are spent with friends and family and it may not be an option to run to get to your computer to redeem your birthday bonus.

        As I assume the b'day bonus is for the benefit of the customer, why not make it a little easier for the customer to redeem their bonus at timing that works for them?

        Thank you Anna.
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        gabby

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        Anna,

        Would you please review my chat today with Ronald and Chad?
        I did request the chat be sent to my email but it has yet to arrive.

        There are 2 options for purchase at your casinos.  CC and UKash.  The others say 'not accepted in your area'.  I have used UKash before.

        I bought a $50 UKash voucher and it kept being denied at Mandarin.  I contacted support and Ronald told me to wait 20min and enter an odd amount which I did... no luck.

        I then spoke to Chad and he told me to wait 2 hours.   I did and again no luck.

        I again contacted support and Chad told me my country didn't take UKash?!?  Every time I contacted support, they reviewed my account but it took 4 hours to tell me the rules have changed and although UKash is advertised for me, I really can't use it. Grrr.

        He then went on to tell me to just buy something else on the internet.

        If you changed the rules midstream, it would be very beneficial to alert your players.  I now have to contact my credit card company and tell them to cancel the voucher purchase since I can't use it.
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        chocolateman

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        GENESYS HAS TURNED A ONCE GOOD CASINO. INTO SOMETHING AWFUL!
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        Tinmanfan

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        Hey guys, is this chick Anna still even around?  You'll note she never did respond 2 my posting.   And Surfer:  WHEN EXACTLY IS YOUR BIRTHDAY so I can send u a personal 'HAPPY BIRTHDAY'?   
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        gabby

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        oops..made a new post in the wrong thread
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        Tinmanfan

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        gabby wrote:

        oops..made a new post in the wrong thread


        Yeah....I realized that after I posted   Oooopps...my bad
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        surfer76

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        Tinmanfan wrote:

        Hey guys, is this chick Anna still even around?  You'll note she never did respond 2 my posting.   And Surfer:  WHEN EXACTLY IS YOUR BIRTHDAY so I can send u a personal 'HAPPY BIRTHDAY'?   


        "this chick Anna.."      

        I see this everywhere, "customer service" representatives seem to feel there is no obligation to respond to customer's questions.

        I really feel that (particularly BetonSoft) live chat reps decree policy at whim as if it written in stone. Yet, I asked here and on facebook and didn't get an answer. Pisses me off to no end.



        What other business could get away with treating customers like they do.

        My Birthday is  tomorrow, Friday November 25. Thank you for asking.   

        May you and your family have a wonderful day- I know you have much to be thankful for. 


        surfer76
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        nucleardre

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        On Thursday 1 december 2011 I claimed a bonus in free spins at Mandarin Palace Casino and won 102 euros from them, after i forfeited the bonus money i remained with 1,250 euros in my account,i submitted the withdraw for 1000 in the same day on Thursday, i must say that of course if i was able to forfeit the bonus all the wagering requirements were ok,i played only The Age of Spartans video slot, so after i submitted my ids, my national card of identification,my utility bill,my credit cards copies, i was told by email that i must provide a more recent utility bill, i don't know why because mine it was from this year with the same adress as in my national card id.That's the first excuse from them.Strange,after the 48 hours that you can make the reversal, i was still able to make the reversal for 10 euros,remaining to withdraw 990 euros,but the data changes and the 48 hours running again.Ok , i said, with a positive balance in my account of 15 thousand euros and a withdraw of 990 euros.Today,on sunday 4 december i opened an account with the same group of casino Genesys at Wizbet Casino.I made the account with the same email tantalausibou@live.com but i wasn't able to log in.Second, i went to livechat and said that i have a pendind withdraw for 194134 and it said to me that i have to submit another utility bill more recent , the same excuse.Remember i had a positive balance of more that 15 thousand euros in my account after 7 or 8 hours of playing The Age of Spartans, just at one round i made from free spins like 3000 euros,very hot game at that point just playing on the maximum lines and bets, as the casino can confirm.Third i call in US from my cell phone from Romania at their number 8887936477 and i was told that can't give me my informations i want from my id code withdraw that their finance department are separate entity.Ok i said, i went to their live chat again and i was told that i was not able to withdraw any money from free bonus as i am from Romania ,that wasnot stated in the paragraph from where i claimed the bonus :

        The € / £60 worth free spins ( 40 spins x $1.5 = $60 ) are assigned to video slot: Age of Spartans. $100 max. cashout - To players playing from the United Kingdom, Denmark, Poland and Greece a maximum withdrawal amount of $50 applies.

        So i forfeited bonus of 102 euros, and i remained with a balance of 1,250 .nothing about max.cashout or something else. Clearly i had 1,250 euros in my account.Under cash.Then i submitted the withdraw for 1,000 euros.Then on saturday on my pending withdraw i reversed only 10 euros, although i had in my account 15 thousand euros.If i deposited or not that doesn't make sense that i cannot cash in from my free money.What's the point to give free money or free spins if you can't cashout .I can play in free mode if i wanted to without claiming free spins.THIS RULE IS STRANGE AND APPEARED AFTER I SUBMITTED MY WITHDRAWAL.Anyway Mandarin Palace owns me 16 thousands euros.And funny thing my name didn't appear on the list of recent winners although i had a top winning.What's next from them to say that i'm a bonus abuser.I do not believe a single thing that Mandarin Palace Casino will say unless pay fair my winnings.All are lame tactics of delaying the payments or not making at all.I don't spell names but all can read this i believe are casino players and i must say that at least one time in their life claim a free no deposit bonus to play and of course have their own conclusions.Fourth reason to doubt of the honesty of Mandarin Palace why says that my account email or password is invalid and doesn't simply reduce my account to nothing, instead of blocking me out.I really can't understand.       

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