BLACKLISTED: Tropica Casino | Cash o' Lot | Gibson | Sahara Sands | Ricardos

Hey Duane could you send me a link for web play I can no longer get into the rival casinos

Duwayne hi, I ask you to reactivate my promotions, you said that you did but I receive promotional mail and when I go on my account it there's no such bonus, I do not receive bonuses or Free no deposit bonuses on, I'm going to live chat and was told that I should make another deposit if I wanted these promotions. I do not understand why no one sends me these emails if I can not enjoy it, can help me please?

  Question Duwayne, If I made playthrough on say a $10 free chip and cashed out $25, then reversed and ran it up to $900, after I deposit would I be able to withdraw the larger amount?

Thankyou Duwayne for the PM and sorting my promotions.

I just sent in the last faxbacks requested.  I lagged on them.  Thanks for the help I figure that I should get my response between today and monday evening.

Hi I was enjoying your casino a great deal. . I have made deposits and 3 small withdrawals as well. One of them was from 2.00 in comp points. The withdrawal was for 25.00 but it took a very long time and was even reversed for no reason. Anyway I would like to deposit with no promblem but I now have No Promotions. I dont think I should be treated that way I have depoisted 50.00 and withdrew 135.00 , Not big money in any form. I wouyld deposit again but I would love to know why I have no promos and no free chips no nothing , I am grandma9  Thank you for your help

hi ty TROPICA for all your freebies, ty josie46

hi, I just got my reply saying that they have been accepted... but my acct is still locked??  please get back

jakoman

just an update,  talked with live support and they kept refering to the e-mail that stated my docs went to the right people.  I have recived an e-mail from faxbacks stating that my docs had been accepted and that I can cash out now.  However I can't deposit much less cash out if I can't log in!

Sorry I know I am just whining because it takes time but I guess that is my right.  But any help you could give would be much appreciated

Jakoman

ok, now they giving the duplicate account line.  I have cleared this issue up with most rival casinos, and thought that I had at tropica also... Help.... Please..??

Duwayne has not answered my private message that I sent twice . It was read so dont hold your breath. I have made 2 dep and made 3 small withdrawals . One for 25.00 from 2.00 in comp points I had but Duwayne accused me of only making one deposits and playing with free chips. Well guess what No Promos and Bonuses for me NO DEPOSITS FOR YOU !
Plenty of other more accomadating Rivals to play at. Good Luck on getting your Withdrawal!

acct grandma9

not even the courtesy of a reply

Whats the matter Duwayne? I sent a email to Tropica
about your rude behaviour and they dont care either so lets UNINSTALL

never received a reply from Duwayne or Tropica , apparently every forum i have been to people are having the same problem with this casino NO SERVICE!

I don't know.  I start out bonus inelgible at almost all rivals because there have been multiple accounts at the same ip (different people) in the past when we didn't know you couldn't.  That said I am bonus elgible at all but maybee 2 rivals that I have sent an e-mail to support letting them know what is up. 

I started out bonus elgible at tropica, the first time I made the playthrough on a free chip I was locked out the next day.. I think I had allready played to no money too,  didn't even try to cash out.  I was logging in to make a deposit..lol!  I did everything asked and was told by support that I had multiple accounts and would remain locked out...

When I first asked Dwayne to look into why I got locked out in this thread I said that was a possible reason why, but have had no problems with other revals clearing it up(once someone is tagged for multiple accounts at rivals there is no way having it removed even if it happened unintensionally).  He told me that I just had to send in docs. 

I don't know if the whole CSR deal was an experiment for them, or if he just went on vacation but at this point the only reason I posted about it again is because I am a stubborn bull headed person and I feel that I was locked out purely because I made the playthrough.(remember locked out next time I went to log in after making playthrough)

If multiple accts was the case just say so, I understand it is ok.  But it is a little jaked up to not say so in the beginning.  In the end I really don't care.  I just expect direct answers to direct questions, and if those answers are not the ones that I was hoping it is ok.  But as long as I feel that I am getting the runaround I will do my best to make you spend as much time as possible and as frustrated as you can comming up with bs answers untill they pony up and give a direct difinitave answer.(Twisted I know but I think it is fun)

I have worked in support, on the phone, live chat, and e-mail corrispondance side before.  I understannd that policy is policy and how decisions that go against the normal policy come about.  I can honestly say that in most cases I am not that exception to policy, and I don't get hurt feelings when it comes to business. 

Wheh.. loosing my voice after saying all that! I will shut up now

all I know is going to all the Casino forums like Casinomeister and many many more , nothing but complaints. reversed withdrawals that were not initiated by the player , unanswered email, banned because you win on a no deposit chip, and in my case bald face lies. Told I only deposited once when clearly it was twice. I deposited 25.00 twice and cashout 65.00 50.00 and 25.00 which of course makes me bonus banned

face it. all rivals have the same games, so the only thing that makes them different is customer support and service. tropica offers neither of these, so all we can do is uninstall them and go someplace where we are appreciated.

i too had an issue, went to live support, got the usual non-answer, so i too sent a PM to duwayne, which went unanswered as well... welcome to my un-installer program tropica, you won't be missed.

well VRC has had my buisness for a while now,  I have even gone to live chat because I was bored told them I was bored and gotten a small chip to occupy my time.  I didn't expect anything because I had not deposited since the last chip I had played..

havent played with tropica for awhile, but I just found out that, no promotion available for me,  username is taaadaaahhh

thanks

i have made several depsoits here. i received an e-mail stating 8 free chip to day now they say i have multble accouts which i do not. they cant tell me the other accounts because they say arent in my name i am only one on this computrt. guess they do not want my money but i want my depsoits back if they are saying i have multible account. which i do not very unhappy

Hi I just saw once again that my account no promotion available, I might know what's the reason this time thank you
my nickname is: minouche

Hi Guys,

Rival have implemented a system that denies players bonuses, based on their playing history across all rival brands. It's up to the operator, whether to use it or not. Tropica Casino has decided to use it but the only problem is we do not know which players end up being bonus banned until the player contacts us asking why they not receiving bonuses. We will deal with each player thats contacts us on a case by case basis and allow players whom we feel still deserve bonuses, to carry on receiving them.

In order for us to do this, please PM me your account login name and currency and I'll be happy to look into the account and allow bonuses to players that still deserve to receive them. We are aware that some players that get bonus banned, shouldn't be and therefore we will be happy to change it.

Please remember to only contact me with this regard via PM.

Kind regards,
Duwayne

Hello Duwayne,  I downloaded the casino sometime ago.  I had been enjoying the free chips and I actually won on a free chip.  I didn't cash out though, I used the bonus reversal and ended up losing it, but thats not here nor there, had alot of fun.  Recently when I went in to see about a free chip, all of a sudden it said NO PROMOTIONS AVAILABLE.  Could you find out what happenen?  Now I haven't deposited yet at your casino,  But I am a regular depositor at several Rival Casinos, Vegas Regal, Sloto Cash, 21 Grande, Superior, well you get my meaning, right!  I just had not gotten around to you juys yet.  If I'm not allowed any promotions, I really doubt I will deposit there, but I have never been excluded from promotions before and I would just like to know why?

jade

Hi Jade,

Can you give me your login name pls.

Regards,
Duwayne

hi duwayne i made several deposits at tropica and they shut off my promos. i didnt get any promos on my deposits and i have had none since either. I was so angry as they just kept telling me they would review my account and send me an email but they never did. I closed my account out of frustration and anger.
Can you please help i liked playing there
wintermdk

Sure Duwayne it's; debidug

jade

Hey Duwayne, wow, you must have been real busy after you asked me for my login name!

It is debidug (pronounced; debi d u(long u sound) g.............,
but that's probably not necessary.

Hope you can help.

jade

Hi Jade,

I sent you a PM.

regards
Duwayne

hello Duwayne,
Booie here I have recently moved and have a new address and IP so can my account be reopened with active promos? I have not bothered support about the issue in about 2-3 months. It would be realy neat if I could get back into my account.

thank you
BOOIE

Hi Booie,

I sent you a PM.

Regards,
Duwayne

Hello Duwayne.  I am a depositor that has been bonus banned.  After talking with support, I was told the casino has the right to flag my account and had their reasons.  Username: Proofreaders2000.  It was unfortunate because I like the casino.

I recently made a deposit but I am wondering why I am not getting any freebies.  I see others are.  user kssissy

I was just told i have multble accounts which i do not i have made depsoits here and received free chips now they say i have multible accounts . i am upset showell

it's not the first time I cashed out from Tropica, I just dont understand why they asked me to send ID, utility bill again along with new faxback form, but I just sent those docs in again.  The thing is that I sent the new faxback form to them on 9/16, but they said they never received it, so I just want to make sure they receive those docs again this time and process my cashout ASAP please.
username is taaadaaahhh

thanks

  Hi Duwayne, I still don't understand about the 20% cashback promo there. I wrote to support about it and got the reply that it was only good for 6 days. I wrote back and sent the part I am showing you and no one is writing back. I know Tropica is being very generous for their birthday month. But I deposited over a week ago and never got any cashback on Monday. This says that it is for every week in October, why are they saying it only lasted 6 days?20% CASHBACK EVERY WEEK IN OCTOBER*!

Get 20% back on your weekly deposits during our Birthday Month. 20% Will be credited every Monday on the previous week's deposits.

10% CASHBACK ON YOUR OCTOBER DEPOSITS*!

Get 10% back on deposits made during our Birthday Month. 10% will be credited on 01 November 2010.

DAILY OFFERS!

!! YOUR AWESOME DAILY PROMOTIONS
GET THESE FANTASTIC OFFERS EVERYDAY

Tropical Bliss - 300% Match Bonus!
Crack the Jackpot - 400% Match Bonus!
Deposit 25 Get 55
Unlimited Reloads!
Many Many More!



Have a wonderful online gaming experience with Tropica Casino!


*NB: The 20 free credits" will be granted automatically to players who deposited and wagered on the day

The "50 Free Credits" will be granted automatically to players who deposited and lost $/€/£ 150 or more during the periods 01 to 07 October; 08 to 14 October; 15 to 21 October; 22 to 28 October. 50 Free Credits will be awarded to qualifying players on the 8th, 15th, 22nd and 29th of October 2010.

The 365 Free Credits will be granted on 01 November 2010 to all players who deposited and lost a minimum of $/€/£ 1000 during the month of October.
To Qualify for our 20% Weekly Cashback, you need to have deposited a Minimum of $/€/£ 50 in the qualifying week.
To Qualify for our 10% Monthly Cashback, you need to have deposited a Minimum of $/€/£ 100 in October 2010.

Kind regards,

  My username is helwin

On the 9th and 10th I deposited 5 times totalling $125 and when I asked this is what they told me????
> To: contender458@live.com
> Subject: Re: cash back (Issue #6443215)
> From: support@tropicacasino.com
> Date: Mon, 18 Oct 2010 12:23:59 -0400
>
> Dear Helena Ragsdale,
>
> Thank-you for your recent chat regarding the 20% cashback.
> Unfortunately the
> bonus was only available for 6 days and and it has expired. There is a
> daily 400% super match bonus for you to use.
>
> Thank you for contacting us. If you have any further questions, please
> don't hesitate to contact us again.
>

hello me user name in tropica is jtellez me problem is the next:
today is playing me free chip $10 and i win the waguering requeriment.. i won 30 eur .. good later i contact to live support for ask if i need deposit as the last week that i deposit 25 why i won 25 good ,they me coment nop deposit necesary why i am register member and they have me documents ok.. i put in the cshier the 30 eur but later, something strange happens the number of money and i re-start the program but appears ·your account is blocked please contact the live.." i contact the represent in the and they me coment that i have multiples accounts .. and is false if i am won why open other accounts? is a fatal error  please help me whit me problem..

Last night I made two $25 deposits at Tropica.  User name jokinsers.  I did not use a bonus, this was MY OWN CASH.
I played and then requested a $60 cashout to my quicktender account, from which I had deposited, then played a little bit more with the remainder in my account, and left the casino with $3.13 in my balance.

This morning I accessed my account and you CANCELLED my $60 withdrawal and left me with only $25 in my account.  What the hell?  You just steal money now???  No explanation?  How can you justify stealing my own cash?  You then topped that off by removing all promotions. 

And I thought Tropica was a safe place to deposit! 

Just in case anyone is following my post (right) here is my chat transcript and I'll update when management has replied with the promised email.

Ray: Welcome to Tropica Casino Live Support. How may I assist you?
jokinsers: I made two $25 deposits yesterday, and requested a withdrawal of $60. When I left the casino, I had $3.13. Now you have reversed my withdrawal, taking the $60, and my balance is $25. What the heck is going on?
Ray: May I have your Login name and email address please?
jokinsers: jokinsers, omarie.kinman@att.net
Ray: One moment please.
jokinsers: thank you ray
Ray: Your patience is appreciated.  I will be with you shortly.
Ray: I will be right with you.
Ray: Thank you for holding.
Ray: I see that your cash out has been removed and they left you with your 25 deposit amount due to the fact that the security system shows that you have duplicate multiple accounts registered.
Ray: As per the user agreement, only one account per casino per household/computer/ip is allowed.
jokinsers: I only have one account.
jokinsers: and I deposited $50.
jokinsers: my ex-husband may have had an account with you, but has not lived here since march.
jokinsers: last week when I was going to withdraw, my account was checked and I was told i had to deposit first, then could withdraw
jokinsers: nothing was ever mentioned about MULTIPLE DUPLICATE accounts
jokinsers: So would you like to give me my $50 back (total) and close my account now, or what?
jokinsers: I am in no way trying to be dishonest or have multiple accounts with Tropica.
Ray: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
jokinsers: no problem ray, I understand.
Ray: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
Ray: I will be right with you.
Ray: Thank you for holding.
Ray: I'm afraid that the decision was made final by management and your cash out will be denied.
Ray: Please be advised that the casino reserves the right to deny promotions or withdrawals to anyone, without disclosing the reason why.
jokinsers: why did they give me $25 instead of $50 and how do I get it out of your casino?
jokinsers: Denying my cashout is fine. I didn't use any promotions. But my deposit was $50
Ray: I will have to send a message to the security department to have them look into this. Once they have reviewed your account, you will be notified through e-mail.
jokinsers: How do I get my $25 out of your casino?
Ray: You will be able to cash it out normally from your cashier.
jokinsers: you won't deny it?
jokinsers: And you will be keeping the rest of my deposit?
jokinsers: or is that what security dept will email me about? thanks for your help ray, not mad at you...
Ray: Regarding your deposited amount is being forwarded to management for review.
jokinsers: Just not sure why you guys didn't put the $60, or at least $50 back in my balance for me.
Ray: That is what needs to be looked into by management.
jokinsers: thank you so much ray, I am going to request my $25 in the balance now, so hopefully that won't be taken away (LOL) and hopefully will get a good answer on the rest of the money
Ray: Ok then.
jokinsers: my apologies for any infraction of the rules I may have inadvertently made.
jokinsers: I appreciate your help-have a good day.

Ive emailed Duwayne, and notified them about this topic.

Zuga

Hi Guys,

Sorry for not replying to your threads on time. I wasn't being notified of any new posts on this thread.

chillymellow, I've returned your winnings to you. I wasn't made aware of your account's balance being removed. Please accept my apologies for the inconvenience. The balance of your winnings have been returned to your account. I've also added a No deposit Bonus to your account, which can be claimed in the cashier. Once again, I sincerely apologize.

Guys, if you still have outstanding problems that haven't been dealt with at support, please send me a PM and I'll look into it.

Kind regards,
Duwayne

Thank you very much,Duwayne...

We all know how busy you are but you never forget or disappoint our family.

To you, each and every player is equally special and  it truly shows the quality of the business and you represent one of the best qualities of Tropica.

Many thanks to you and Tropica for the great support as always...
Oh and yes, for the never ending freebies... 

Oh my gosh, thanks so much Duwayne, I hope this means I am able to still play at Tropica.  I apologize for being kinda harsh in my post- it was just really bad timing for me losing any money like that.  I could have been more patient.  Tropica has been such fun, and so generous.

Zuga, thank you for notifying Tropica of my post-that really helped speed things up! 

I'll be remembering all of this at Thanksgiving.  I am very thankful for the great resolution!

Tropica used to be one of my top 3 of rival caisnos, but it's changed now.  I've been having long losing streak here, but that is not my complain.  It's hard for me to deposit here again because recently Tropica did not honor the promotion that they promised.  They didn't give me the credit for the "thanks giving offer 1" promotion in which a player deposit and wager at least $100 on Golbler Gold slot to qualify, then they missed giving me the 10% monthly cash back for Nov.  I emailed support asking about it, but it's been couple days past without an answer.

Would you help to sort this out for me please?
username is taaadaaahhh

thanks

I was wondering the same thing taadaa, but next Monday might be the designated one.I should have something coming but have a feeling I won't. If ever was a time for a chip or cashback, now would be it. hellllllllp!

Hello,  I really need some help concerning Tropica Casino.  My user name is kebrere and I have deposited 490.00 in the last two days, with no withdrawls.  I deposited 200.00 today, I had a .80 cent balance when I deposited, I was able to get my balance to 600.00, I went to withdrawl 500.00 and it was denied.  Here is my  chat with "Ray". 



Ray: Welcome to Tropica Casino Live Support. How may I assist you?

ME: hello, i just deposited 200.00 and wanted to withdrawl 500.00 and the system is telling me i cannot

Ray: May I have your Login name and email address please?

ME: xxxxxxxx

ME: xxxxxxxx

Ray: One moment please.

Ray: Thank you for holding.

Ray: May I ask if you are aware that you have an active $30 Free Lucky Chips bonus currently that must be completed first before you can request a cash out?

ME: i was not aware of that, how much more do i have to complete the bonus chip, and when i do will i be able to withdrawl my winnings from the 200.00 i deposited

ME: i had a .80 balance when i deposited the 200.00, was the .80 the remainder of the 30.00 bonus chip

RAY: You still have 1850.50 Wagering Remaining in order to have the promotion completed. You can chat us anytime requesting your wagering status.

Ray: When you complete the wagering, a message will appear in the cashier stating that you have met the wagering requirement.

Ray: Please note that you must complete a bonus before you can claim a new promotion or get another bonus on a next deposit. If you deposit on an active bonus, it will be considered as an extra deposit on the active bonus. A promotion is completed when you meet the total wagering requirements attached to the promotion (which you can read in the bonus terms), or by making your playable balance exactly 0.00

Ray: Now the thing is also that the bonus you are playing has a max cash out amount of 30 plus whatever amount you have deposited meaning if you have completed the promotion with a 300 balance you will be only able to cash out 230 and any exceeding amount will void.

ME: are you saying that i cannot withdrawl my winnings on the 200.00 i deposited because of the bonus chip

ME: WHAT

Ray: You will not be able to request a cash out until you have the active promotion marked as completed.

ME: so the max i can cash out is 230.00, is that what you are saying

Ray: If you have enough balance when you have the bonus completed you will be able to cash out 30 max plus the amount you have deposited. If you deposited

Ray: 300 on the bonus and end up with enough you'd be able to cash out 330 and so on.

ME: and i have to wager 1,800 more to complete the bonus chip

Ray: 1850.50 is the total amount you still must wager in order to have the bonus completed.

Ray: To Wager is basically to place a bet on an allowed game if you are using a bonus.

Ray: When you place 10 bets of $0.75 for example then after making those you will have wagered $7.50 more towards the wagering requirement.

Ray: You can contact our live support team at any time for an update on where you are at the wagering requirement.

Ray: If you go to the casino cashier and select the active bonus on the side you will be able to see the status. The status will actively show if the wagering has been met or not.

Ray: Wagering requirement is also called the play through.

Ray: Please remember that this promotion is a slot only promotion, this means playing any other games but slot is restricted and does not count towards the wagering requirements. If restricted games are played, this will result in the voiding of the promotion and the winnings.

Ray: You can read the terms on each bonus by clicking on the promotion name in the cashier before you agree to play a bonus.

ME: can i have the bonus chip voided

ME: and withdrawl my 200.00 deposit

Ray: Unfortunately the system does not allow for the bonus to be removed if not completed. I'm afraid we will not be able to void the bonus from your deposit as you have already played quite a lot since you have deposited.

ME: I know this, but when I deposited the 200.00 there was ONLY a .80 balance

Ray: That is correct but, A promotion is completed when you meet the total wagering requirements attached to the promotion (which you can read in the bonus terms), or by making your playable balance exactly 0.00

ME: I am going to post this chat on some gambling fourms and ask for some help and opinions, I'll be back

Ray: No problem.

Ray: We're sorry, but as no response has been given to us for some time we will need to close this chat session. You may contact us again at any time if any further help is needed.

Chat session has been terminated by the site operator.

What is going on with Tropica as of late!!?? I cannot believe that this forum even continues to participate with them!

I read daily about players who never deposit receiving bonuses daily yet I have been a depositing member of Tropica since October 2010 and deposit VERY frequently but RARELY get bonuses.... INCLUDING the ones advertised only for depositing players! When I contact email support usually the first 3-4 emails are never responded too but usually by the 5th or 6th email I finally get a response and every time it is "kindly be patient, the issue is being looked into". How many weeks does it take to "look into it!"

I advise the non-depositing bonus players CONTINUE to do so! Once you become a depositor your bonuses disappear and the support team is WORTHLESS

BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!