Vegas Regal Casino
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- Started by
- last active 7 months ago
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- I think they have monthly 70% or 100% cashable bonus with no max cashout, it depends on your VIP level.
I used to have 100% monthly cashable bonus and 15% weekly cash back. I deposit almost every week with Vegas Regal, but I received only 70% bonus and 10% weekly cash back now. Can you take a look on why my VIP level gone down please?
I maybe can give you some of mine. I got 10 different bonuses, but all with a max cashout so I don't use them.
Is there a possibility to get bonuses with no max cashout?
- Hi VRC, first let me thank you for all the free chips! I am just wondering now, when I will be credited with the $50 bonus for entering my username on Facebook? I see many people say it was in their account very quickly, but I put mine in yesterday and still have not seen the bonus... Thanks, kattboots
- I need to clear this question out of my head because it stayed there for a month or so ago and I keep thinking about it if I dont ask. How do you determine VIP level at VRC? based on players total deposits? or the more players lose, the higher the VIP level that player will be?
I deposit and play with VRC most often, but my VIP level kept climbing down. I used to receive 15% weekly cash back on Monday, and it went down to 10% last month and I received only 5% cash back last monday. I was fortunate to win with VRC recently, but could it be the reason why my VIP level went down?
username is haudaica,
- Okay, here is my problem and I hope a VRC rep can help! I received the free $50 chip today. I was playing the Vendetta 3D slot. I was betting $1.00 a spin. I had about $38.00 and then I hit the bank bonus. I disarmed the first bomb and it awarded me 2300 coins. Then I disarmed the second bomb and won another 2300 coins. Then the next two bombs i tried to disarm blew up. At the end of the bonus it said I won 2300, 2300, 0, 0 and a total of 4600 coins. When it took me back to the game it said I won 4600 coins but it only credited me with 2300 coins!!!! I didn't notice it until I hit the spin button because it said I won 4600 so I didn't take a screenshot because I didn't see the error until after I hit spin. I hit spin a few times more thinking my balance would adjust but it didn't. I went to my game log and it said I only won $23.00 on that bonus which is so incorrect.
I went to support and here was my chat transcript.
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 20seconds. An operator will be with you shortly.
info: You are now chatting with 'Liz'
Liz: Welcome to Vegas Regal Casino Live Support. How may I assist you?
cnolley: Hey Liz this is cnolley again. we got disconnected
cnolley: the game number was 3306152826
cnolley: I sware I won 4600 coins
cnolley: I won 2300 two times and the total was 4600
cnolley: but it only credited 2300 and that is what shows in the game log which is incorrect
cnolley: i would have screenshot it but i thought it was going to credit me correctly because at the end of the bonus when it brought me back to the game it said 4600 coins won
cnolley: i've never had this happen before
cnolley: On the bonus I was betting 1.00 and I disabled the first and second bomb which was 2300 coins EACH then it gave me two more chances and they blew up. It showed 2300 2300 0 0 which said it equalled 4600
Liz: I will be right with you.
cnolley: okay i appreciate it because this was a major gaming error
Liz: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
cnolley: No problem Liz. I appreciate you I just want this error fixed on my account. I can wait. Thank you!
Liz: The bonus was credited correctly according to the system. For future reference please make a screenshot and we will forward this to management to have it reviewed for you.
cnolley: its hard to make a screen shot when you see 4600 credits and then you hit spin and see it only credited you with half
cnolley: I'm going to email management anyway with my concerns. I am a constant depositor at all rival casinos so I know what I saw and what happened.
cnolley: Thank you for your time Liz
cnolley: Can I get tech and managements email address
cnolley: This is just too strange and if it happened to me I bet it is happening to others
Liz: You can send it to email@example.com and put Att Management
cnolley: okay ty
info: Your chat transcript will be sent to xxxxxxxxxxxxx at the end of your chat.
So from what it sounds like is I am out of luck. I know it was only $23.00 but it was still $23.00. So I didn't get a screenshot of it and can't prove it but I feel I am owed the 23 bucks. So I play the same game out trying and trying to get the bonus so I can have proof of what happened because I wanted to see if it did it again. I couldn't get the bonus again so I left the game and went to a 3 reel slot. When I went to the game I noticed I was spinning and winning but my balance NEVER changed!!!! Finally, it said I didn't have enough money for that wager even though it showed a balance. I DID get a screenshot this time. When I left the game it showed I only had a penny left even though the screenshot showed differently.
I think with this screenshot error attached they will see there was a problem gong on and it was a technical glitch. I really hope they will credit my $23.00 bonus to my account because it was not credited correctly.
- TAAADAAA wrote:
what is your bet size? $1 or $2?
sorry this happened to you
Taaadaaa on the 3D game I was playing pennies but betting max which was a $1.00 per spin. I still can't believe that error! It makes me so mad. And as you can see from the 3 reel screenshot I was playing and winning and it wasn't being added to my balance on the machine. Then it says I am out of cash even though it showed I had a balance. This happened earlier at Tropica too. I would go machine and whatever my balance was when I started playing it stayed the same...regardless of bet or win. I would have to leave the game and to see my REAL balance which of course was different then what was showing. Then I would go to another game and the same thing would happen. Crazy!
Thank you Kattboots! Yes, I know it happened because I saw it with my own two eyes! I didn't notice that the wrong amount was credited until after I hit the spin button. I had $38 something pre-bonus and won 46 but like 60 something but should have had 80 something. I hope they fix this. Thanks for the support though!
- Replied by
- at April 14, 2011, 06:08:09
- last active 6 months ago
at first sorry for my English-knowledges, i try my best. My Username is: ablac123 at VRC. Why sometimes are renewing Bonuses in Vegas Regal Casino. I mean there are somtimes Bonuses like "crazy Monday" of $10, and after 5 Minutes (if the Balance is Zero) the Bonus is again available in Cashier. I claimed somedays a Promotion 20 times or more. And also after a Withdrawal the Bonus was again available (i reversd and lost the withdrwal, but it was a withdrwal anyway)
I contacted Support allready becuase of this and they told me they look into it but i got never an answer since now. Is that normal. Is that an routine or Special-Bonus that comes ever and ever again when a player loose it?
It makes me hold my Deposits back because i have fear, that after a big win my Account is closed from a Agend, Casino Representive or from the Payment-Department, because that strange thing with the Bonuses appear.
Please also note, that i woul'd use Bonuses also in future, but i wish to get sure, that i can claim all availale Bonuses in Cashier without making thoughts about if it's a bug or a real Bonus.
I hope it is understandable, what i'am writing.
First let me say that your English is just fine... your question is clear and understandable!
Second, Vegas Regal has a good rep here on the forum and I am sure they will look into it for you and respond...
Third, I have not had a chip repeat over and over in the same day ever... I have seen a different free chip in the cashier after playing on a free chip, but they often disappear while I am playing the first chip if they were there before I chose the one to play...
Hope that helps!
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