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        PhilipVideoslots

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        Hi everyone,

        My name is Philip and I am the casino rep for Videoslots.com casino here at LCB. If you ever experience any problem at Videoslots please post and I will do my best to help you out.

        Have a great evening.

        // Philip

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        Hi Philip, welcome to LCB and our wonderful forum. We appreciate you being here to assist our members!
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        Zažmuri, ono što tada vidiš, tvoje je. Momo Kapor.

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        Videoslots Rocks ! Welcome Phillip !
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        PhilipVideoslots

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        aemonmelgert

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        hello

        i like your casino and its my fold i gamble 4500 euro but i have some questions,
        i withdraw 4500 euro on  6-5-2015 with neteller wich i also made deposits with at your casino
        there was 50ct left in my account.
        but next day the money back in my account,

        Department: English
        Full Name: aemon melgert
        Email: aemonmelgert@hotmail.com
        Your Question: withdrawal
        Staff: Didrik B
        22:39 Your Question: withdrawal

        22:39 Please wait, an operator will be with you shortly.
        22:39 You are now chatting with Pontus W (Customer Service) - English
        22:39 Pontus W: Hi there Aemon,
        22:39 Pontus W: How are you?
        22:40 aemon melgert: why coudnt i withdraw with neteller when i said yesterday in the chat i wantwed to?
        22:40 Pontus W: Please hold for a minute while I have a closer look.
        22:43 Pontus W: Unfortunately your withdrawal was canceled due to that most of your deposits has been made with UKASH/Paysafecard. When you deposit with these methods you have to withdraw via Bank Wire or Trustly.
        22:44 aemon melgert: i said yestyerday in the chat i wanted to withdraw with neteller
        22:44 aemon melgert: nobody said i coudnt
        22:45 aemon melgert: so now today i get temptation and gambled the whole 4500
        22:45 Pontus W: I'm very sorry for the misunderstanding. But you will have to make your withdrawal via Bank Wire or Trustly.
        22:47 Pontus W: I can see that you spoke to my colleague earlier today where he explained this to you.
        22:47 aemon melgert: i told yesterday
        22:47 aemon melgert: not today
        22:49 Pontus W: Yes, I can see that as well. But earlier today you were in contact with us via Live-chat again and my colleague explained this to you. Very sorry for the misunderstanding. You will have to use Bank Wire or Trustly when you want to make your withdrawal.
        22:49 aemon melgert: it goes about yesterday i withdraw al money and there whas only 50 ct in my account left
        22:51 aemon melgert: and today when i came back the money whas in my account again and everyone knos that its tempting when its there,its my fold i gambled it all but thats why i withdraw so fast so you dont play no more
        22:52 aemon melgert: thats why everybody dont stay in the casino if you have profit
        22:52 Pontus W: I understand.
        22:52 Pontus W: Yes, unfortunately your withdrawal was canceled though, and the money was sent back to your Videoslots account.
        22:53 aemon melgert: who sent it back
        22:53 Pontus W: When a withdrawal is canceled the money is sent back to your Videoslots account.
        22:53 aemon melgert: who cancelled it
        22:53 Pontus W: Your withdrawal was canceled due to that most of your deposits has been made with UKASH/Paysafecard.
        22:54 aemon melgert: i told in the chat that i want neteller and nobody said i coudnt
        22:55 Pontus W: Our Economics department canceled the withdrawal since most of your deposits was made with UKASH/Paysafecard.
        23:00 Pontus W: I can see that my colleague explained all this to you before you started playing today. You can read more about our rules in our Terms and Conditions that you find here: https://www.videoslots.com/terms-and-conditions/
        23:01 aemon melgert: i am not talking about today i said allready 3 times
        23:01 aemon melgert: and in the terms said nothing over that rule
        23:02 aemon melgert: it says witdraw the same as deposit and nothing about most deposits
        23:02 Pontus W: My shift is now coming to its end, I will transfer this chat to my colleague who will continue solving your issue.
        23:02 Pontus W: Attempting to transfer the chat to "Didrik B"
        23:04 Didrik B: Hi Aemon, this is the rules that we have received from our license provider and we have to follow these rules in order to keep this license as a casino.
        23:05 aemon melgert: i deposited also with neteller
        23:06 aemon melgert: and the rules dont say anything about most times deposit it says the same as deposit
        23:09 Didrik B: Yes but since you made the majority of your deposits with another deposits method our payment department took the decision to cancel this withdraw and you then had to make the withdraw via another withdraw method. This is security procedures that they have to follow.
        23:10 aemon melgert: this is a strange way
        23:10 aemon melgert: why the decision
        23:10 aemon melgert: not the same answer please
        23:11 aemon melgert: everybody now it is difficult if the money is back in account to withdraw again
        23:11 Didrik B: We only have one answer for you Aemon and that is because you made most of your deposits with another deposits method.
        23:13 Didrik B: We are sorry that it is difficult for you but this is not our fault Aemon. My colleague explained this even to you before you actually played for the money. I am sorry but there is nothing we can do in this case.



        its my own fold i gamble it all again but why did you put all the money back in my account while i withdraw it allready.
        the rules say-withdrawal to the same as deposits come from and i deposited earlyer with neteller.
        can i get a good explaining please?
        it doesnt say where the most deposits come from

        thank you
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        drogos

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        Wild turkey freespin session error, this mail i gave.:

        Thank you for your previous contact with our support regarding the issues when playing Wild turkey.

        Our technical department has now been looking in to this and the cause to the problem is because of a hotfix in the Flash player by Adobe. We hope this will be fixed as soon as possible. When they have contacted us and confirmed that the issue is solved we will be in contact with you again via E-mail.

        If you have any further questions you are most welcome to contact us again.
        I wish you a good day.


        Best regards,

        Jennifer P
        Customer Service
        Videoslots.com

        Tapatalk-kal küldve az én HUAWEI P7-L10-el

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        aemonmelgert

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        won 12000 and again problems there saying now my iban isnt correct so they left me hanging for thee days with the same bullshit
        they wanted me to play the fucking money just like 2 mnths ago
        asked for tens of times to speak the manager but got no response by the chat shit

        Department: English
        Full Name: aemon melgert
        Email: aemonmelgert@hotmail.com
        Your Question: received mail from casino for help with my withdrawal
        Staff: Nicklas L
        01:30 Your Question: received mail from casino for help with my withdrawal

        01:30 Please wait, an operator will be with you shortly.
        01:30 You are now chatting with Nicklas L (Customer Service) - English
        01:30 Nicklas L: Hi Aemon, how are you?
        01:31 aemon melgert: ok th
        01:31 aemon melgert: i got mail for help with my withdrawal
        01:32 aemon melgert: because they say i have to do withy trustly
        01:32 Nicklas L: I see. Let me take a look at your account for a bit.
        01:32 aemon melgert: but in the Netherlands i wroght they dont use it
        01:33 aemon melgert: and when i fill in my iban it says several times that its not correct
        01:33 aemon melgert: but i went back to other casino where i withdraw and there is just the same without problems
        01:34 Nicklas L: People living in the Netherlands should be able to use Trustly as far as I know. Do you mean that it works with Trustly on the other casino?
        01:35 aemon melgert: no i asked and in severfal casino i withdraw they just use the bank withdrawal
        01:35 aemon melgert: without trustly
        01:36 aemon melgert: ok but why does vhe say everytime i fil myb iban its not correct
        01:36 aemon melgert: while i checked and again nothing wrong with my details
        01:37 aemon melgert: if i give you my iban try it yourself maybe
        01:38 Nicklas L: Have you tried contacting Trustly to see if you are doing something wrong entering your iban?
        01:38 aemon melgert: do you need a extra number cause this is from other country?
        01:38 aemon melgert: yes but they dont response
        01:39 aemon melgert: can you do it polease
        01:39 aemon melgert: i am bisy now for houers and houers
        01:39 Nicklas L: I'm sorry, but I cannot help you with that.
        01:40 Nicklas L: You need to get the iban of your bank and verify that you are entering it correctly with Trustly.
        01:40 aemon melgert: i did it for tens of timesc i am not stupid
        01:40 aemon melgert: i give the nr to you try it your self
        01:41 Nicklas L: I have no way of trying it from here unfortunately.
        01:42 Nicklas L: I also see that your profile isn't verified, have someone instructed how you upload documents or do you want me to go through it? Or do you want to fix the issue with Trustly first?
        01:42 aemon melgert: i verified everything more then ones take a good look
        01:43 aemon melgert: this is the same as with pontus i dont get nowwhere
        01:43 aemon melgert: tom f send me mail he will help can you call him
        01:43 Nicklas L: You did not verify your account by uploading your proof of address and proof of identity under "Documents". I understand, but there's nothing I can do about the issue with Trustly I'm afraid.
        01:44 aemon melgert: give me tom
        01:45 Nicklas L: Tom is not in at the moment and probably sleeping, how about I describe how to verify your account and we'll take it from there?
        01:46 aemon melgert: no i did that dont tried me like i am stupid again
        01:47 aemon melgert: you didc not give me the award
        01:47 Nicklas L: You have to upload a Proof of Address under "Documents" in the menu of your account. When uploading a new Proof of address please make sure that the document is not older than 3 months and that all 4 corners of the document are visible. The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly. The document must be addressed to your home and we accept utility bills, invoices and bank statements. When uploading a new Proof of Identity please make sure that it is the front of an government issued ID where we can clearly see your name, date of birth and expiry date.The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly.
        01:47 aemon melgert: thats not my problem
        01:47 aemon melgert: i want a supervisor
        01:48 aemon melgert: getting sick of houers nonsens
        01:49 aemon melgert: hello
        01:49 aemon melgert:
        hello
        01:50 Nicklas L: I'm not trying to make you feel stupid Aemon, I made a mistake and I would like to apoligize - your account is indeed verified. And A supervisor would be able to help you as much as I can. Again, I'm sorry that I told you how your account wasn't verified. It is. What you have to do now is talk to your bank and make sure that the iban is correct and/or talk to Trustly about the error.
        01:50 aemon melgert: nol no no ik did everythikng read read read
        Support Center: https://videoslots.kayako.com/

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        aemonmelgert

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        Department: English
        Full Name: aemon melgert
        Email: aemonmelgert@hotmail.com
        Your Question: received mail from casino for help with my withdrawal
        Staff: Nicklas L
        01:30 Your Question: received mail from casino for help with my withdrawal

        01:30 Please wait, an operator will be with you shortly.
        01:30 You are now chatting with Nicklas L (Customer Service) - English
        01:30 Nicklas L: Hi Aemon, how are you?
        01:31 aemon melgert: ok th
        01:31 aemon melgert: i got mail for help with my withdrawal
        01:32 aemon melgert: because they say i have to do withy trustly
        01:32 Nicklas L: I see. Let me take a look at your account for a bit.
        01:32 aemon melgert: but in the Netherlands i wroght they dont use it
        01:33 aemon melgert: and when i fill in my iban it says several times that its not correct
        01:33 aemon melgert: but i went back to other casino where i withdraw and there is just the same without problems
        01:34 Nicklas L: People living in the Netherlands should be able to use Trustly as far as I know. Do you mean that it works with Trustly on the other casino?
        01:35 aemon melgert: no i asked and in severfal casino i withdraw they just use the bank withdrawal
        01:35 aemon melgert: without trustly
        01:36 aemon melgert: ok but why does vhe say everytime i fil myb iban its not correct
        01:36 aemon melgert: while i checked and again nothing wrong with my details
        01:37 aemon melgert: if i give you my iban try it yourself maybe
        01:38 Nicklas L: Have you tried contacting Trustly to see if you are doing something wrong entering your iban?
        01:38 aemon melgert: do you need a extra number cause this is from other country?
        01:38 aemon melgert: yes but they dont response
        01:39 aemon melgert: can you do it polease
        01:39 aemon melgert: i am bisy now for houers and houers
        01:39 Nicklas L: I'm sorry, but I cannot help you with that.
        01:40 Nicklas L: You need to get the iban of your bank and verify that you are entering it correctly with Trustly.
        01:40 aemon melgert: i did it for tens of timesc i am not stupid
        01:40 aemon melgert: i give the nr to you try it your self
        01:41 Nicklas L: I have no way of trying it from here unfortunately.
        01:42 Nicklas L: I also see that your profile isn't verified, have someone instructed how you upload documents or do you want me to go through it? Or do you want to fix the issue with Trustly first?
        01:42 aemon melgert: i verified everything more then ones take a good look
        01:43 aemon melgert: this is the same as with pontus i dont get nowwhere
        01:43 aemon melgert: tom f send me mail he will help can you call him
        01:43 Nicklas L: You did not verify your account by uploading your proof of address and proof of identity under "Documents". I understand, but there's nothing I can do about the issue with Trustly I'm afraid.
        01:44 aemon melgert: give me tom
        01:45 Nicklas L: Tom is not in at the moment and probably sleeping, how about I describe how to verify your account and we'll take it from there?
        01:46 aemon melgert: no i did that dont tried me like i am stupid again
        01:47 aemon melgert: you didc not give me the award
        01:47 Nicklas L: You have to upload a Proof of Address under "Documents" in the menu of your account. When uploading a new Proof of address please make sure that the document is not older than 3 months and that all 4 corners of the document are visible. The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly. The document must be addressed to your home and we accept utility bills, invoices and bank statements. When uploading a new Proof of Identity please make sure that it is the front of an government issued ID where we can clearly see your name, date of birth and expiry date.The document must be in one of the following formats: JPG, PNG, GIF or PDF and we must be able to read the information clearly.
        01:47 aemon melgert: thats not my problem
        01:47 aemon melgert: i want a supervisor
        01:48 aemon melgert: getting sick of houers nonsens
        01:49 aemon melgert: hello
        01:49 aemon melgert:
        hello
        01:50 Nicklas L: I'm not trying to make you feel stupid Aemon, I made a mistake and I would like to apoligize - your account is indeed verified. And A supervisor would be able to help you as much as I can. Again, I'm sorry that I told you how your account wasn't verified. It is. What you have to do now is talk to your bank and make sure that the iban is correct and/or talk to Trustly about the error.
        01:50 aemon melgert: nol no no ik did everythikng read read read
        01:52 Nicklas L: I am reading, and I'm telling you that I cannot hlep you further, any problems you have with Trustly you need to take with them. I would help you if I could but there really is nothing I can do at this point.
        01:53 aemon melgert: that is why i wa nt a supervisor
        01:53 aemon melgert: again and again
        01:54 aemon melgert: I NEED HELP


        Videoslots.com - Live Chat on 14 July 2015
        Videoslots.com (info@pandamedialtd.com)  Toevoegen aan contactpersonen  14-7-2015  Markering van dit bericht opheffen 
        Aan: aemonmelgert@hotmail.com
        info@pandamedialtd.com

        Department: English
        Full Name: aemon melgert
        Email: aemonmelgert@hotmail.com
        Your Question:
        Staff: Carl A
        00:38 Your Question:
        00:38 Please wait, an operator will be with you shortly.
        00:38 You are now chatting with Carl A (Customer Service) - English
        00:38 Carl A: Hi there Aemon. How are you?
        00:38 aemon melgert: hello Carl
        00:39 aemon melgert: ok i have big winning
        00:39 aemon melgert: is someone from the financiel department there
        00:40 Carl A: I am very happy to hear that!
        00:40 Carl A: Unfortunately not at the moment.
        00:40 aemon melgert: thank you
        00:41 aemon melgert: when is the best time to contact its now 2.40 in netherlands
        00:43 Carl A: Our support handles all outbound communication. I am sure that I can help you.
        00:44 aemon melgert: i want to withdrawal with normal bank
        00:44 aemon melgert: not trustly cause it does not work good
        00:44 aemon melgert: is a normal bank withdrawal ok
        00:45 Carl A: I understand. You should be able to choose bank when you make a withdrawal.
        00:46 aemon melgert: but why is the amount i can withdraw only red market at trustly
        00:46 Carl A: One moment please.
        00:48 Carl A: I am sorry, I gave you wrong information. You cannot make withdrawals with Bankwire, you will have to use Trustly or one of the other Withdrawal methods.
        00:49 aemon melgert: FAST BANK TRANSFER


        Department: English
        Full Name: aemon melgert
        Email: aemonmelgert@hotmail.com
        Your Question:
        Staff: Elin B
        17:21 Your Question:
        17:21 Please wait, an operator will be with you shortly.
        17:21 You are now chatting with Elin B (Customer Service) - English
        17:21 Elin B: Hi Aemon.
        17:21 Elin B: How are you today?
        17:22 aemon melgert: Hello Eiln
        17:22 aemon melgert: ok th you2
        17:22 Elin B: I am glad to hear that. I am fine as well, thanks for asking.
        17:22 Elin B: How may I help you?
        17:23 aemon melgert: contacted my bank and they say thereare no problems with my account
        17:23 aemon melgert: but i still cant withdrawal money by trustly
        17:23 Elin B: One moment please and I will have a look at your account.
        17:23 aemon melgert: so how can i get my money?
        17:24 aemon melgert: okidoki
        17:26 aemon melgert: my mother said that i must withdrawal the money into her bank so maybe there are no isseu
        17:28 Elin B: You will have to make the withdrawal through Trustly. I can see that you have spoken to my colleague about this. Have you been in contact with Trustly regarding your IBAN??
        17:29 Elin B: Sorry for the double question marks
        17:29 aemon melgert: yes i have but stil no response
        17:30 aemon melgert: is diederik there
        17:30 Elin B: No Didrik is not here at the moment. Please hold on for a moment.
        17:33 Elin B: What you need to do is to contact your bank and let them double check the IBAN information and then try to make a new withdrawal through trustly since withdrawals through bank wire is not available from countries from the European Union.
        17:34 aemon melgert: i spoke to 4 support people and stil not even moved 1 cm
        17:34 aemon melgert: i spoke for the sixted ti me with the babnk so stop[- trieting me like a full
        17:35 aemon melgert: i want now some answers wich are progressing and not the childsplay of the last 4 days
        17:37 Elin B: Have you tried to log out from your account and deleted cookies and caches from your browser?



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        aemonmelgert

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        Videoslots.com - Live Chat on 14 July 2015
        Videoslots.com (info@pandamedialtd.com)  Toevoegen aan contactpersonen  14-7-2015  Markering van dit bericht opheffen 
        Aan: aemonmelgert@hotmail.com
        info@pandamedialtd.com

        Department: English
        Full Name: aemon melgert
        Email: aemonmelgert@hotmail.com
        Your Question:
        Staff: Elin B
        17:21 Your Question:
        17:21 Please wait, an operator will be with you shortly.
        17:21 You are now chatting with Elin B (Customer Service) - English
        17:21 Elin B: Hi Aemon.
        17:21 Elin B: How are you today?
        17:22 aemon melgert: Hello Eiln
        17:22 aemon melgert: ok th you2
        17:22 Elin B: I am glad to hear that. I am fine as well, thanks for asking.
        17:22 Elin B: How may I help you?
        17:23 aemon melgert: contacted my bank and they say thereare no problems with my account
        17:23 aemon melgert: but i still cant withdrawal money by trustly
        17:23 Elin B: One moment please and I will have a look at your account.
        17:23 aemon melgert: so how can i get my money?
        17:24 aemon melgert: okidoki
        17:26 aemon melgert: my mother said that i must withdrawal the money into her bank so maybe there are no isseu
        17:28 Elin B: You will have to make the withdrawal through Trustly. I can see that you have spoken to my colleague about this. Have you been in contact with Trustly regarding your IBAN??
        17:29 Elin B: Sorry for the double question marks
        17:29 aemon melgert: yes i have but stil no response
        17:30 aemon melgert: is diederik there
        17:30 Elin B: No Didrik is not here at the moment. Please hold on for a moment.
        17:33 Elin B: What you need to do is to contact your bank and let them double check the IBAN information and then try to make a new withdrawal through trustly since withdrawals through bank wire is not available from countries from the European Union.
        17:34 aemon melgert: i spoke to 4 support people and stil not even moved 1 cm
        17:34 aemon melgert: i spoke for the sixted ti me with the babnk so stop[- trieting me like a full
        17:35 aemon melgert: i want now some answers wich are progressing and not the childsplay of the last 4 days
        17:37 Elin B: Have you tried to log out from your account and deleted cookies and caches from your browser?
        17:42 aemon melgert: try it now
        17:43 Elin B: Please do so, if it still would not work after this I recommend you to try another browser as well. We recommend you do use mozilla firefox, google chrome or internet explorer.
        17:44 aemon melgert: i use them
        17:45 Elin B: Have you tried to make the withdrawal from all of the recommended browsers? We need you to try this since it is a step in how to handle errors so we know how to help you to solve it.
        17:49 Elin B: Are you still there Aemon?
        17:50 aemon melgert: yesa i am cleaning cookies and go try again now
        17:52 Elin B: Ok, please make sure that you enter all of the information correctly and in the right format. Please also enter the information manually and not copy it from somewhere since that sometimes might reflect in errors with our system.
        17:52 aemon melgert: ok
        17:52 aemon melgert: i will
        17:53 Elin B: Please also note that the maximum withdrawal amount is €10.000.
        17:53 aemon melgert: yes i now
        17:54 Elin B: Great Aemon.
        17:58 aemon melgert: now i show you the pictures i took so you believe me
        17:58 Elin B: If you have a print screen you need to send it to support@videoslots.com
        18:01 aemon melgert: mailted the pictures
        18:02 Elin B: Ok, we have not received it yet since there always are a delay when the emails are sent to our inbox.
        18:03 Elin B: We just received it. One moment please
        18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
        18:11 aemon melgert: 0136450849
        18:12 Elin B: You have to contact your bank again and ask them to control these numbers again since they seem to be incorrect Aemon.
        18:13 aemon melgert: i contacted them 50 min ago lady and good good good not a stupid little twat is my name
        18:16 Elin B: I understand you Aemon but we have controlled this number and you have to contact them again and tell them that we have looked at this and the last numbers are not incorrect. Unfortunately we can not help you further with this before you have been in contact with them again.
        18:20 Elin B: You need to contact you bank and control this and then try to make the withdrawal again. Is there anything else that I can help you with before we end this chat Aemon?
        18:26 Elin B: I will now close this chat due to inactivity. You are welcome to contact our support again if you have more questions. Please refer to this chat ID if you have further questions regarding this chat: QCT-413-40970
        18:26 Elin B: Bye Aemon.
        18:27 Elin B has left the conversation. Click here to leave a message.
        Support Center: https://videoslots.kayako.com/



        Videoslots.com - Live Chat on 16 July 2015
        Videoslots.com (info@pandamedialtd.com)  Toevoegen aan contactpersonen  16-7-2015  Markering van dit bericht opheffen 
        Aan: aemonmelgert@hotmail.com
        info@pandamedialtd.com

        Department: English
        Full Name: melgert
        Email: aemonmelgert@hotmail.com
        Your Question:
        Staff: Nelda S
        21:30 Your Question:
        21:30 Please wait, an operator will be with you shortly.
        21:30 You are now chatting with Nelda S (Customer Service) - English
        21:30 Nelda S: Hey Melgert, how are you today?
        21:30 melgert: happy now i played again 12000 euro
        21:31 melgert: last time 4500
        21:31 melgert: this is what you wanted isnt it
        21:31 melgert: not paying my money
        21:32 melgert: i cashed out today other casino same bank same nr
        21:32 melgert: all ok
        21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
        21:34 melgert: you dont understand me
        21:34 melgert: is the chef there
        21:35 Nelda S: No, unfortunately hes not here anymore.
        21:35 melgert: i lost 20000 euro with
        21:35 melgert: saying i give wrong number
        21:36 melgert: when is the chef there
        21:36 melgert: helklo
        21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
        21:37 melgert: look it up
        21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
        21:37 melgert: nono i asked three days
        21:37 melgert: for him no time i get him
        21:37 melgert: why is that
        21:37 melgert: not even congrats for winning 12000
        21:38 melgert: only saying that i give wrong number
        21:38 melgert: so i go play again
        21:38 melgert: you did this expres
        21:39 melgert: you want money but dont want to pay

        Full Name: melgert
        Email: aemonmelgert@hotmail.com
        Your Question:
        Staff: Tom F
        21:30 Your Question:
        21:30 Please wait, an operator will be with you shortly.
        21:30 You are now chatting with Nelda S (Customer Service) - English
        21:30 Nelda S: Hey Melgert, how are you today?
        21:30 melgert: happy now i played again 12000 euro
        21:31 melgert: last time 4500
        21:31 melgert: this is what you wanted isnt it
        21:31 melgert: not paying my money
        21:32 melgert: i cashed out today other casino same bank same nr
        21:32 melgert: all ok
        21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
        21:34 melgert: you dont understand me
        21:34 melgert: is the chef there
        21:35 Nelda S: No, unfortunately hes not here anymore.
        21:35 melgert: i lost 20000 euro with
        21:35 melgert: saying i give wrong number
        21:36 melgert: when is the chef there
        21:36 melgert: helklo
        21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
        21:37 melgert: look it up
        21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
        21:37 melgert: nono i asked three days
        21:37 melgert: for him no time i get him
        21:37 melgert: why is that
        21:37 melgert: not even congrats for winning 12000
        21:38 melgert: only saying that i give wrong number
        21:38 melgert: so i go play again
        21:38 melgert: you did this expres
        21:39 melgert: you want money but dont want to pay
        21:41 Nelda S: So did i understand right that someone told you that you have given wrong number for withdrawal?
        21:43 melgert: is there a free chip for me
        21:45 Nelda S: No unfortunately we dont have any extra bonuses to give at the moment because of our Trophy system which rewards players as they're playing.
        21:45 melgert: are you from videoslots or from chat service
        21:46 Nelda S: What do you mean?
        21:47 melgert: easy question
        21:47 Nelda S: Videoslots.
        21:48 melgert: i need someone who speaks good englisch
        21:48 melgert: ask for 4 days now
        21:48 melgert: saved all chats and get no normal help
        21:48 melgert: sick of it
        21:52 Nelda S: I can send this case further to our Financial Department if you want.
        21:53 melgert: i want to talk for 5 days to them but no help
        21:53 melgert: HELPPPPPP
        21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
        21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
        21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
        21:56 melgert: HELPPPPPPPPPPPPPPPPP
        21:56 melgert: <HELPPPPPPPPPPPPPPPPPPPPP
        21:57 Nelda S: We will Melgert.
        21:58 Nelda S: We'll contact you as soon as it has been solved.
        21:58 Nelda S: Is there anything else I can help you with now?
        21:59 melgert: send this to chef


        21:59 melgert: do do do
        22:00 melgert: let them contact me
        22:00 melgert: aemonmelgert@hotmail.com
        22:00 melgert: aemonmelgert@hotmail.com
        22:01 Nelda S: Is it okay if I transfer you to another support agent? Because my shift is going to end now.
        22:02 Nelda S: Attempting to transfer the chat to "Tom F"
        22:02 Tom F: Hello Melgert, what seems to be the issue here?
        22:03 melgert: i dont tell you for 25 times
        22:03 melgert: chef
        22:03 melgert: chef
        22:04 Tom F: It does not matter who you talk to in the support, our policy does not differ depending on the agent.
        22:05 melgert: *dont you fucking lie to me
        22:05 melgert: *il put this now on lcb
        Support Center: https://videoslots.kayako.com/



        Videoslots.com - Live Chat on 16 July 2015
        Videoslots.com (info@pandamedialtd.com)  Toevoegen aan contactpersonen  16-7-2015  Dit bericht boven aan het Postvak IN laten staan 
        Aan: aemonmelgert@hotmail.com
        info@pandamedialtd.com

        Department: English
        Full Name: melgert
        Email: aemonmelgert@hotmail.com
        Your Question:
        Staff: Nelda S
        21:30 Your Question:
        21:30 Please wait, an operator will be with you shortly.
        21:30 You are now chatting with Nelda S (Customer Service) - English
        21:30 Nelda S: Hey Melgert, how are you today?
        21:30 melgert: happy now i played again 12000 euro
        21:31 melgert: last time 4500
        21:31 melgert: this is what you wanted isnt it
        21:31 melgert: not paying my money
        21:32 melgert: i cashed out today other casino same bank same nr
        21:32 melgert: all ok
        21:33 Nelda S: I can see that you have deposit using UKASH/Paysafecard. Then you need to make a withdrawal by using bank wire or Trustly. Last deposit you made with Skrill right?
        21:34 melgert: you dont understand me
        21:34 melgert: is the chef there
        21:35 Nelda S: No, unfortunately hes not here anymore.
        21:35 melgert: i lost 20000 euro with
        21:35 melgert: saying i give wrong number
        21:36 melgert: when is the chef there
        21:36 melgert: helklo
        21:36 Nelda S: I think he will be here tomorrow. I'm not 100% sure what time.
        21:37 melgert: look it up
        21:37 Nelda S: But you can contact us again tomorrow and ask him if you want.
        21:37 melgert: nono i asked three days
        21:37 melgert: for him no time i get him
        21:37 melgert: why is that
        21:37 melgert: not even congrats for winning 12000
        21:38 melgert: only saying that i give wrong number
        21:38 melgert: so i go play again
        21:38 melgert: you did this expres
        21:39 melgert: you want money but dont want to pay
        21:41 Nelda S: So did i understand right that someone told you that you have given wrong number for withdrawal?
        21:43 melgert: is there a free chip for me
        21:45 Nelda S: No unfortunately we dont have any extra bonuses to give at the moment because of our Trophy system which rewards players as they're playing.
        21:45 melgert: are you from videoslots or from chat service
        21:46 Nelda S: What do you mean?
        21:47 melgert: easy question
        21:47 Nelda S: Videoslots.
        21:48 melgert: i need someone who speaks good englisch
        21:48 melgert: ask for 4 days now
        21:48 melgert: saved all chats and get no normal help
        21:48 melgert: sick of it
        21:52 Nelda S: I can send this case further to our Financial Department if you want.
        21:53 melgert: i want to talk for 5 days to them but no help
        21:53 melgert: HELPPPPPP
        21:53 Nelda S: If you have already told this about someone, it's still in investigation. And you'll be contacted as soon as they've solved this thing.
        21:55 melgert: HELPPPPPPPPPPPPPPPPPPP
        21:55 Nelda S: Don't worry, we'll help you. And we will contact you right away when this case has been solved.
        21:56 melgert: HELPPPPPPPPPPPPPPPPP
        21:56 melgert: <HELPPPPPPPPPPPPPPPPPPPPP
        Rated:
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        aemonmelgert

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        hello everybody
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        they say my iban is not correct i got contact with my bank and IT IS CORRECT
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        swanniegirl

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          Thanks for this post from:

          • Panda kiss

          LOVE LOVE LOVE THIS CASINO!!!

          FAST PAYOUTS, GREAT CUSTOMER SERVICE, FREEROLL TOURNEYS, CASHBACK!! Seriously what more could you want? As a fairly new person to the online casino scene...mind you ive probably signed up to 50 in my short 6months, but deposited in at least 2/3 of these. Videoslots are just miles over the competetion..only issue is ME not knowing to withdraw when i should! LOL. Highly reccomend these guys, wish i had of found them along time ago.\

          :D

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          MelissaN

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          Hi swanniegirl,

          Thank you very much for sharing this info with us. 

          Good luck everyone! 

        • Index

          Allstarmikey

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          Thanks for this post from:

          • Avantar 044
          • Index

          One Word;

           

          AWESOME !!!

          Videoslots is really making a difference in online gaming !!!

          Outstanding promo's, super rewards and very friendly and helpful live chat !!!

           

          Hope they will keep this high standard up forever and ever and ever and ever ... ... :D

        • Avantar 044

          robby8111

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            Thanks for this post from:

            • Index
            Allstarmikey wrote:

            One Word;

             

            AWESOME !!!

            Videoslots is really making a difference in online gaming !!!

            Outstanding promo's, super rewards and very friendly and helpful live chat !!!

             

            Hope they will keep this high standard up forever and ever and ever and ever ... ... :D

            WORD SIGN +1 I am playing there since years too never Problems  everythings Fine  :)

            Btw u forgot: The Battle of Slots for Freespins^^

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